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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • vaajy
  • Roadie
  • 13716 Views
  • 51 comments
  • 124 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 13716 Views
  • 51 comments
  • 124 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • goyongj
  • Newbie
  • 193157 Views
  • 331 comments
  • 753 likes
  • Other
  • Not Right Now
  • 193157 Views
  • 331 comments
  • 753 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • Mesikazej
  • Newbie
  • 38496 Views
  • 148 comments
  • 465 likes
  • Android
  • Not Right Now
  • 38496 Views
  • 148 comments
  • 465 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • RedRobine
  • Newbie
  • 25492 Views
  • 90 comments
  • 97 likes
  • Accounts
  • Fixed
  • 25492 Views
  • 90 comments
  • 97 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it app...
  • Yordan
  • Moderator
  • 25183 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 25183 Views
  • 65 comments
  • 49 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • N276gf
  • Newbie
  • 47398 Views
  • 147 comments
  • 914 likes
  • Not Right Now
  • 47398 Views
  • 147 comments
  • 914 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 13472 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 13472 Views
  • 69 comments
  • 25 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • Ash_2
  • Newbie
  • 71606 Views
  • 342 comments
  • 826 likes
  • Connect
  • Not Right Now
  • 71606 Views
  • 342 comments
  • 826 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 12900 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 12900 Views
  • 47 comments
  • 89 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 25208 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 25208 Views
  • 63 comments
  • 64 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 89923 Views
  • 87 comments
  • 651 likes
  • Not Right Now
  • 89923 Views
  • 87 comments
  • 651 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • thewanderingbaxter
  • Newbie
  • 10494 Views
  • 39 comments
  • 51 likes
  • Android
  • Fixed
  • 10494 Views
  • 39 comments
  • 51 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • user-removed
  • Not applicable
  • 125598 Views
  • 193 comments
  • 478 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 125598 Views
  • 193 comments
  • 478 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • HungieBadger
  • Newbie
  • 31114 Views
  • 177 comments
  • 193 likes
  • Other
  • Not Right Now
  • 31114 Views
  • 177 comments
  • 193 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

  • Moderator
  • Moderator
  • We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.
  • Maria
  • Moderator
  • 6066 Views
  • 52 comments
  • 3 likes
  • Other
  • Fixed
  • 6066 Views
  • 52 comments
  • 3 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 4107 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 4107 Views
  • 23 comments
  • 36 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Spotify Legend
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...
  • Elena
  • Moderator
  • 228901 Views
  • 357 comments
  • 223 likes
  • Other
  • Case Closed
  • 228901 Views
  • 357 comments
  • 223 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • Rani1234
  • Casual Listener
  • 9185 Views
  • 24 comments
  • 48 likes
  • Other
  • Fixed
  • 9185 Views
  • 24 comments
  • 48 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • Crazyoldman
  • Visitor
  • 17027 Views
  • 89 comments
  • 54 likes
  • Other
    Your Library
  • Fixed
  • 17027 Views
  • 89 comments
  • 54 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

  • Moderator
  • Moderator
  • Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.
  • AlejaR
  • Moderator
  • 8704 Views
  • 64 comments
  • 39 likes
  • Accounts
    Your Library
  • Fixed
  • 8704 Views
  • 64 comments
  • 39 votes