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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

Moderator

Moderator

Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

6q6pthnesobjr22rfz7s

Newbie

108290 Views

683 comments

1102 likes

Android
Fixed
  • 108290 Views
  • 683 comments
  • 1102 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

alphalzr

Newbie

4963 Views

43 comments

20 likes

Desktop
Fixed
  • 4963 Views
  • 43 comments
  • 20 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

Moderator

Moderator

Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

OscarDC

Moderator

29871 Views

82 comments

282 likes

Other
Fixed
  • 29871 Views
  • 82 comments
  • 282 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

TLCONRAD

Regular

35752 Views

173 comments

483 likes

Other
Under investigation
  • 35752 Views
  • 173 comments
  • 483 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

Denchique

Newbie

94892 Views

405 comments

774 likes

Android
Under investigation
  • 94892 Views
  • 405 comments
  • 774 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

kaworu_bloodpaw

Roadie

7071 Views

39 comments

28 likes

Desktop
Other
Fixed
  • 7071 Views
  • 39 comments
  • 28 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

51915 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 51915 Views
  • 38 comments
  • 81 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

kammcami

Visitor

16237 Views

81 comments

118 likes

Other
Under investigation
  • 16237 Views
  • 81 comments
  • 118 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

Moderator

Moderator

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

AlejaR

Moderator

61917 Views

385 comments

261 likes

Accounts
Other
Fixed
  • 61917 Views
  • 385 comments
  • 261 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

Moderator

Moderator

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

matiasd

Casual Listener

65415 Views

361 comments

463 likes

Other
Fixed
  • 65415 Views
  • 361 comments
  • 463 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

8798 Views

30 comments

23 likes

Other
Your Library
Fixed
  • 8798 Views
  • 30 comments
  • 23 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Moderator

Moderator

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Telfepr

Newbie

39233 Views

180 comments

372 likes

iOS
Fixed
  • 39233 Views
  • 180 comments
  • 372 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

Moderator

Moderator

Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...

Anime_KittyX3

Newbie

32055 Views

40 comments

59 likes

Android
Fixed
  • 32055 Views
  • 40 comments
  • 59 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

18188 Views

79 comments

109 likes

Desktop
Fixed
  • 18188 Views
  • 79 comments
  • 109 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

Moderator

Moderator

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...

mblackhurst

Casual Listener

20657 Views

56 comments

57 likes

Other
Fixed
  • 20657 Views
  • 56 comments
  • 57 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

Moderator

Moderator

Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...

JR_8000

Casual Listener

46108 Views

220 comments

329 likes

Other
Fixed
  • 46108 Views
  • 220 comments
  • 329 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

Moderator

Moderator

Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...

Vasil

Moderator

73288 Views

284 comments

503 likes

iOS
Fixed
  • 73288 Views
  • 284 comments
  • 503 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Jenna25

Newbie

13260 Views

40 comments

50 likes

Your Library
Fixed
  • 13260 Views
  • 40 comments
  • 50 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

Moderator

Moderator

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 

Joan

Moderator

21143 Views

247 comments

48 likes

iOS
Fixed
  • 21143 Views
  • 247 comments
  • 48 votes

Unable to change the playback speed of podcasts on desktop

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop app and web player.

Moderator

Moderator

We're receiving reports from users that the podcast playback speed is not changing regardless of the chosen setting and is "stuck" at the last one used. This only seems to be affecting the desktop ap...

12186550119

Newbie

19683 Views

53 comments

205 likes

Desktop
Fixed
  • 19683 Views
  • 53 comments
  • 205 votes