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Ongoing Issues

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Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

KonstantinMe

Newbie

29030 Views

250 comments

58 likes

Other
  • 29030 Views
  • 250 comments
  • 58 votes

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

Dutch-Elvis

Gig Goer

81404 Views

353 comments

691 likes

Android
iOS
Mobile
Fixed
  • 81404 Views
  • 353 comments
  • 691 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

danhar

Newbie

29940 Views

256 comments

185 likes

Premium family
Not Right Now
  • 29940 Views
  • 256 comments
  • 185 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Elise93

Regular

11459 Views

89 comments

173 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 11459 Views
  • 89 comments
  • 173 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

120933 Views

283 comments

504 likes

iOS
Other
Fixed
  • 120933 Views
  • 283 comments
  • 504 votes

Public Playlists Not Visible Profiles

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...

Moderator

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...

amalgartS

Newbie

5748 Views

42 comments

47 likes

Your Library
Under investigation
  • 5748 Views
  • 42 comments
  • 47 votes

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

Hey folks!   We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app...

KonstantinMe

Newbie

29030 Views

250 comments

58 likes

Other
Fixed
  • 29030 Views
  • 250 comments
  • 58 votes

Downtime December 15th: Login and playback issues

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

Moderator

We're seeing reports about users having login and playback issues with Spotify across multiple platforms.

AlejaR

Moderator

11996 Views

22 comments

59 likes

Accounts
Fixed
  • 11996 Views
  • 22 comments
  • 59 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

9079 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 9079 Views
  • 100 comments
  • 195 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

19790 Views

132 comments

192 likes

Android
Other
Fixed
  • 19790 Views
  • 132 comments
  • 192 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Yordan

Moderator

10659 Views

73 comments

74 likes

Android
Fixed
  • 10659 Views
  • 73 comments
  • 74 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

namuun

Newbie

44610 Views

145 comments

640 likes

Other
Fixed
  • 44610 Views
  • 145 comments
  • 640 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

8276 Views

60 comments

87 likes

Other
Fixed
  • 8276 Views
  • 60 comments
  • 87 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks...

jpbanderson

Newbie

18826 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 18826 Views
  • 113 comments
  • 73 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

GengarThePooh

Newbie

13253 Views

50 comments

34 likes

Android
Fixed
  • 13253 Views
  • 50 comments
  • 34 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

11562 Views

32 comments

162 likes

Premium Student
Fixed
  • 11562 Views
  • 32 comments
  • 162 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

17617 Views

126 comments

140 likes

Other
Fixed
  • 17617 Views
  • 126 comments
  • 140 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Eevee297

Casual Listener

38081 Views

123 comments

216 likes

Android
Fixed
  • 38081 Views
  • 123 comments
  • 216 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

jjja380

Newbie

22368 Views

86 comments

164 likes

Android
Under investigation
  • 22368 Views
  • 86 comments
  • 164 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

25025 Views

113 comments

53 likes

iOS
Under investigation
  • 25025 Views
  • 113 comments
  • 53 votes