"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

[SylviaNZ]

Plan; Premium

Country: New Zealand

It's the same on all my devices - whether Apple or Android 

My Question or Issue

I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stopped syncing so I followed the advice on this community of disconnecting the two, deleting the playlist on Spotify, then reconnecting. I've done this 3 times now.  However the playlist on Spotify only shows 94 songs whereas I've Shazamed 147 songs. And the songs that don't show up seem random - it's not that the first ones don't show or that certain albums don't show. For example I shazamed 3 songs recently from the same album on the same day and only one shows in Spotify. Any ideas? 

[SylviaNZ]

Hey there folks, 

Just sharing an update with you all:

I've gone ahead and did some tweaks in the Status Update to make it more clear that this issue should be resolved for iOS users as this caused some confusion.

If you're currently in version 14.2 (and newer) of the Shazam app and you're experiencing something similar on an iOS device, we'd recommend posting in the relevant Help board so we can take a closer look into things.

We'd also suggest checking out this Spotify Answer that contains more info and troubleshooting you can try.

For Android users, rest assured that the teams are still working into improving things. Make sure to keep both Spotify and Shazam apps up to date in the meanwhile.

Lastly, keep in mind that if you're on Android, you can try deleting the "My Shazam Tracks" playlist to restart the sync. However, we don't recommend trying this step if you're having troubles with the iOS app as this won't work in the same way (you'll only see new shazamed tracks display).

If anything changes for Android users, we'll keep you in the loop here!

Hope this helps clear things up a bit more! If you have any questions about what different Ongoing Issue statuses mean, you can check this Spotify Answer.

Have a lovely day 🙂

[karamarinas]

Hi there,

Is there any updates on this ongoing issue? Because I am still having problems with the songs not appearing automatically on "My Shazam Tracks" Playlist on Spotify. I have tried disconnecting, uninstalling and re-installing both but it still the same problem. I am using Mac OS Monterrey as well as Samsung Galaxy S9 Android 10 Spotify version: 8.9.92.408 on Android and 

Spotify version 1.2.50.335.g5e2860a8 on Mac OS Monterey.

Any help would be great. thanks.

[ML3D]

For what it is worth I've just had a long outdrawn support ticket that got elevated to people that supposedly where more in the know. Where I had to record a video to them showing it not working. And according to what I decoded from their rather poor translation to my language is that they have terminated the support app integration from other software. 

Now that doesnt explain why SoundHound still works or why Spotify integration is still visible as an option in the latest versions of Shazam on iPhones. Nor does it explain why it had to get elevated and not until I recorded a video they give this answer..but it might explain why it doesnt work in the end. I dunno. Just thought I'd share my support exerpience and somewhat dissapointing result.