Spotify music stops randomly on Google nest mini 2nd generation

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Spotify music stops randomly on Google nest mini 2nd generation

Dlealama
Casual Listener

Plan

Family Premium


Device

Google nest mini 2nd generation


I have a problem with spotify on my google nest mini, it keeps stopping music randomly for some seconds, is like the music is paused then it start over again on the same part of the song it was stopped, on my mobile phone(samsung s20+) I can see that on the spotify player the bar of the songs keeps moving like nothing happens, but the speaker is not playing anything.


I've already troubleshot with Google assistance and we can see that this only happens with spotify, the radio, youtube and the rest apps there is not that issue.

We have tried all the troubleshooting steps possible from the google side like, reboot, factory reset, unlink/link the spotify account, but nothing works.


I hope you can help me with that is really annoying and is giving me a really bad experience, for all other devices like my car, my Bluetooth speaker there is no problem.


I would appreciate any help

 

 

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Elena
Moderator
Moderator

Hey @Dlealama,

Thanks for your reply on this topic!

Our suggestion for you is to still to try an log in a different Spotify account (ask a friend or a family member) and to see if the issue is present as well on that other account when trying to stream music on your Nest Mini. This is important because Connect is our internal feature, which is rather different from the Bluetooth technology and it is related to your personal Spotify account.

Also in this similar thread here, there are plenty of tips to try out, so you can also check them out to see if something will do the trick for you.

Hope this helps. Let us know how you get on.
 

ElenaModerator
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6 Replies

Elena
Moderator
Moderator

Hey @Dlealama,

 

Thanks for reaching out and welcome the Community!

It is very good that you have done a fair bit of the recommended troubleshooting already, but we'd also recommend to do a clean reinstall of the Spotify app, to be sure you are running the latest version. If this does not resolve the situation, a screenshot or a short video will be very helpful, so we can check it out and help you further. 

 

Does this happen to all content that you trying to play or does it occurs only with a particular type? Does the situation repeat itself when linking with other Spotify accounts or only with yours?

 

We'd recommend checking out this page to see how you can log out all devices that are connected to your account and change your password, just to be sure that the account itself is not causing this.


Also be sure that you are having a stable Internet connection when streaming on your Google Nest Mini, because a similar issue as yours was solved here. Check it out!

Keep us posted, so we can help you further. 

ElenaModerator
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Dlealama
Casual Listener

Hi Elena,

Thank you for your help, I forgot to mention I tried also the clean restart, even I changed my phone recently and is happening the same with my new samsung s20+, I just hear music on spotify from my playlists or whatever cool playlist I find and is happening always, I don't have any other account for testing but I doubt is an account issue since when using my phone connected to Bluetooth to any other device it works perfectly good.
I also tried login out all the devices from spotify account (I use facebook to login so I don't know if changing the password will make a change).
I captured the issue in a video and took a speedtest after to evidence good connectivity (I did the test 40 cm away from the router with 5G wifi connection!)

Dlealama
Casual Listener

Notice that the issue happens at the second 20 and 5s later the song is resumed

Solution!

Elena
Moderator
Moderator

Hey @Dlealama,

Thanks for your reply on this topic!

Our suggestion for you is to still to try an log in a different Spotify account (ask a friend or a family member) and to see if the issue is present as well on that other account when trying to stream music on your Nest Mini. This is important because Connect is our internal feature, which is rather different from the Bluetooth technology and it is related to your personal Spotify account.

Also in this similar thread here, there are plenty of tips to try out, so you can also check them out to see if something will do the trick for you.

Hope this helps. Let us know how you get on.
 

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
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View solution in original post

Dlealama
Casual Listener
Hi Elena,
I tried with my brother's account and it worked without problem, is definitely the account, really weird, thanks for your help! 😄

MafeG
Moderator
Moderator

Hi @Dlealama,

 

Thank you for keeping us in the loop.

 

In this case, since everything is working with another account, we suggest you create a new one here and test it on your Google Nest. 

 

If it keeps working properly, you can transfer all your playlists and saved songs using this guide. 

 

Hope this clears things up. Don't hesitate to reach out again if you have questions.




MafeG
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