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FAQs

Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • EMilde
  • Visitor
  • 3411 Views
  • 25 replies
  • 6 likes
  • Other
  • 3411 Views
  • 25 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18151 Views
  • 8 replies
  • 2 likes
  • Other
  • 18151 Views
  • 8 replies
  • 2 likes

WP8 déplacement pochette album

Hi, i'm french. Bonjour, Je viens de prendre le premium. J'adore votre application, le son est de bonne qualité, bravo ! J'ai un petit problème pour le déplacement des titres quand ils sont sous la forme de pochette. Je vais essayer d'expliquer conve...

  • Newbie
  • Hi, i'm french.   Bonjour,   Je viens de prendre le premium. J'adore votre application, le son est de bonne qualité, bravo !    J'ai un petit problème pour le déplacem...
  • user-removed
  • Not applicable
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Roku Spotify always stops playing music after a couple of songs

I have Spotify on my Roku. Lately, it stops playing music after a couple (two or three) songs. I briefly unsubscribed from Spotify and resubsribed, and noticed this started happening after I quit, but before my subsription actually ran out. I tried u...

  • Casual Listener
  • I have Spotify on my Roku. Lately, it stops playing music after a couple (two or three) songs. I briefly unsubscribed from Spotify and resubsribed, and noticed this started happening after I quit, bu...
  • 396 Views
  • 0 replies
  • 0 likes
  • Other
  • 396 Views
  • 0 replies
  • 0 likes

denon ceol 2 controlled by laptop

I'm listening spotify on wireless music station - denon ceol 2. Is it possible to controls the music by my laptop working on windows? I have premium account.

  • Casual Listener
  • I'm listening spotify on wireless music station - denon ceol 2. Is it possible to controls the music by my laptop working on windows? I have premium account.
  • Joe
  • Community Legend
  • 627 Views
  • 1 replies
  • 0 likes
  • Denon
  • 627 Views
  • 1 replies
  • 0 likes

Samsung Smart TV 48-Hour Trial

Hello community, We're excited to announce a new feature on the Spotify app on Samsung Smart TVs yesterday. We've released the 48-hour trial of Premium for new users. Later, you'll be given the opporunity to extend the trial to the 30 day trial if yo...

  • Spotify
  • Spotify
  • Hello community,    We're excited to announce a new feature on the Spotify app on Samsung Smart TVs yesterday. We've released the 48-hour trial of Premium for new users. Later, you'll b...
  • user-removed
  • Not applicable
  • 1887 Views
  • 8 replies
  • 0 likes
  • 1887 Views
  • 8 replies
  • 0 likes

Solved!! [WP8] Does Not Upload My Local Files To Spotify App

Your country: USA Your specific phone model: Nokia 1020 Your phone's Operating System and version: Windows 8.0 Are you using 3G, WiFi? Both So ive noticed that my spotify on my Nokia doesnt sync with my local files that i have marked to be available ...

  • Casual Listener
  • Your country:  USA Your specific phone model:  Nokia 1020 Your phone's Operating System and version:  Windows 8.0 Are you using 3G, WiFi?  Both   So ive noticed tha...
  • jonathancomplex
  • Casual Listener
  • 650 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 650 Views
  • 2 replies
  • 0 likes

Boxee Box is failing and closing every time

When I open Spotify on my Boxee Box, it loading all my playlists and in that momement all stuff is loaded, it fails.And the app is closing, and then you see Boxee Box's loading screen to get to the Dashboard. If you try again, the same thing happens.

  • Casual Listener
  • When I open Spotify on my Boxee Box, it loading all my playlists and in that momement all stuff is loaded, it fails. And the app is closing, and then you see Boxee Box's loading screen to get to the...
  • kimegede
  • Casual Listener
  • 590 Views
  • 2 replies
  • 0 likes
  • Boxee
  • 590 Views
  • 2 replies
  • 0 likes

Spotify on WD TV

Hello All, I Stay in SF and signing up to spotify premium has been a very good decision. My Issue is that i have a WD TV play here that streams music wirelessly plus i have the exact same one hooked up in my apartment back in India. I travel once in ...

  • Newbie
  • Hello All,   I Stay in SF and signing up to spotify premium has been a very good decision.   My Issue is that i have a WD TV play here that streams music wirelessly plus i have the ...
  • Peter__
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Boxee spotify fails after playlist have loaded

hi, When im logging in with my spotify, it loads the playlist, and the crashes, and go to the boxee box homescreen. My friends spotify account is working fine on the same box. Can some1 help plz? thx.

  • Casual Listener
  • hi,   When im logging in with my spotify, it loads the playlist, and the crashes, and go to the boxee box homescreen. My friends spotify account is working fine on the same box.   ...
  • Peter__
  • Community Legend
  • 447 Views
  • 1 replies
  • 0 likes
  • Boxee
  • 447 Views
  • 1 replies
  • 0 likes

[WP8] Spotify crashes when scrolling to Albums

repo: 1. type in an artist name in search box tracks comes up as default list2. scroll over to Artist tab3. spotify will stop searching even though there is a searching for artists dialog showing. (prob also a bug?)4. need to click on search icon and...

  • Regular
  • repo:   1. type in an artist name in search box tracks comes up as default list 2. scroll over to Artist tab 3. spotify will stop searching even though there is a searching for art...
  • LockRocks
  • Regular
  • 379 Views
  • 1 replies
  • 1 likes
  • WP 8
  • 379 Views
  • 1 replies
  • 1 likes

Activities List doesn't refresh

Hey Spotify people! I have a problem with my activities list. My list doesn't refresh, I see on facebook that some friends who I followed on Spotify listen music on Spotify. But I see nothing in my activities list. It's really annoying. Can someone h...

  • Music Fan
  • Hey Spotify people!   I have a problem with my activities list. My list doesn't refresh, I see on facebook that some friends who I followed on Spotify listen music on Spotify. But I see ...
  • bailey_sj
  • Music Fan
  • 791 Views
  • 4 replies
  • 0 likes
  • Other
  • 791 Views
  • 4 replies
  • 0 likes

Spotify you should be ashamed. Spotify works flawlessly on BB10!

So the community over at Crackberry have developed an unofficial way of converting .apk packages to the .bar files required on Blackberry 10 (Z10, Q10). The good new is Spotify now works flawlessly on all BB10 devices - FULL functionality. If you own...

  • Casual Listener
  • So the community over at Crackberry have developed an unofficial way of converting .apk packages to the .bar files required on Blackberry 10 (Z10, Q10).   The good new is Spotify now works f...
  • heredia21
  • Casual Listener
  • 959 Views
  • 1 replies
  • 6 likes
  • BB10
  • 959 Views
  • 1 replies
  • 6 likes

Problem Streaming Spotify to Ovation

I am a systems integrator selling the Ovation OMS-1 Music Streamer by Fusion Research. This device is spotify-capable but we are having trouble enabling Spotify. After entering the customer's account information (they have a premium account) into the...

  • Newbie
  • I am a systems integrator selling the Ovation OMS-1 Music Streamer by Fusion Research. This device is spotify-capable but we are having trouble enabling Spotify. After entering the customer's account...
  • Joe
  • Community Legend
  • 999 Views
  • 1 replies
  • 0 likes
  • 999 Views
  • 1 replies
  • 0 likes

Help please.

I have a month to month subscription but its saying 48 hour trial all of a sudden on my phone. It happened after I connected it to my Facebook. I just want it to say "Tina Malaty listened to such and such on Spotify" .. Can anyone help me with these ...

  • Music Fan
  • I have a month to month subscription but its saying 48 hour trial all of a sudden on my phone. It happened after I connected it to my Facebook. I just want it to say "Tina Malaty listened to such and...
  • Tinamalaty
  • Music Fan
  • 387 Views
  • 2 replies
  • 0 likes
  • Other
  • 387 Views
  • 2 replies
  • 0 likes

Open Spotify links on WP8

...from the news letter or from friends does not work any more. Before the change in layout in the links there were no problem. Now a page opens and asks you to download Flash...who uses flash now days anyway...?

  • Newbie
  • ...from the news letter or from friends does not work any more. Before the change in layout in the links there were no problem. Now a page opens and asks you to download Flash...who uses flash now da...
  • Liam
  • Community Legend
  • 428 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 428 Views
  • 1 replies
  • 0 likes

Squeezebox Touch & Keith Jarrett's Rio

I use Spotify Premium via the Spotify app installed on my Squeezebox Touch. Generally it works fine, but yesterday I searched for and found Keith Jarrett, then drilled down to his new Rio album (Home / Spotify / Search / jarrett / Artists / Keith Jar...

  • Newbie
  • I use Spotify Premium via the Spotify app installed on my Squeezebox Touch. Generally it works fine, but yesterday I searched for and found Keith Jarrett, then drilled down to his new Rio album (Home...
  • jwf2tao
  • Casual Listener
  • 519 Views
  • 3 replies
  • 1 likes
  • 519 Views
  • 3 replies
  • 1 likes

Spotiy Playlist in Sonos

Hello,I'm new hear. Hopefully the community can help with my problem.I have an spotify premium account which works fine with the app.I can create playlists, listen to new music and so on.Since yesterday I have also a Sonos system. this works fine wit...

  • Visitor
  • Hello, I'm new hear. Hopefully the community can help with my problem. I have an spotify premium account which works fine with the app. I can create playlists, listen to new music and so on. Sinc...
  • Liam
  • Community Legend
  • 967 Views
  • 1 replies
  • 0 likes
  • 967 Views
  • 1 replies
  • 0 likes

The app is simply horrible on a Windows phone?

I mean really. It chrashes constantly, like everytime I lock my phone and tries to re enter.. I'm unable to access my offline list from time to time (needs a phone reboot to work again) Music randomly stops playing. Lacks features compared to the Iph...

  • Newbie
  • I mean really.   It chrashes constantly, like everytime I lock my phone and tries to re enter.. I'm unable to access my offline list from time to time (needs a phone reboot to work again) ...
  • fellah
  • Newbie
  • 392 Views
  • 2 replies
  • 2 likes
  • 392 Views
  • 2 replies
  • 2 likes

Problem Downloading tracks on my windows phone app.

In the last few days I haven't been able to make my playlists available offline from my windows phone app. Downloads simply don't start. I have a premium account and my phone internet connection works perfectly and the app has always been working fin...

  • Newbie
  • In the last few days I haven't been able to make my playlists available offline from my windows phone app. Downloads simply don't start. I have a premium account and my phone internet connection work...
  • Peter__
  • Community Legend
  • 325 Views
  • 1 replies
  • 0 likes
  • 325 Views
  • 1 replies
  • 0 likes

Spotify on WD TV

1) Beeing a premium user, what is the bitrate when using Spotify on WD TV? 2) New update soon? As others have said before, it crashes and sometimes goes mute, hard to use looong playlists... just wondering. (and by the way, Spotify on android is work...

  • Regular
  • 1) Beeing a premium user, what is the bitrate when using Spotify on WD TV?   2) New update soon? As others have said before, it crashes and sometimes goes mute, hard to use looong playlists....
  • Liam
  • Community Legend
  • 420 Views
  • 1 replies
  • 0 likes
  • WD
  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Spotify for Windows Phone 7.8

Hi, I have problems with downloading Spotify for my Nokia Lumia 710 - Windows version 7.8. I am in Poland and when I go to the Marketplace it says that I need to upgrade my system first to be able to download and install the app. Please help, I can't...

  • Visitor
  • Hi, I have problems with downloading Spotify for my Nokia Lumia 710 - Windows version 7.8. I am in Poland and when I go to the Marketplace it says that I need to upgrade my system first to be able to...
  • MichaelJerzak
  • Composer
  • 1983 Views
  • 3 replies
  • 0 likes
  • 1983 Views
  • 3 replies
  • 0 likes