Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • AndreaSzabo
  • Visitor
  • 21168 Views
  • 129 replies
  • 13 likes
  • Other
  • 21168 Views
  • 129 replies
  • 13 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 22303 Views
  • 9 replies
  • 2 likes
  • Other
  • 22303 Views
  • 9 replies
  • 2 likes

Superuser Contribution I can't select a song, the app scrambles through the playlist, music stops

On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, and the audio cuts out after 9-10 seconds, even thou...

  • Visitor
  • On the desktop, where I access Spotify through my chrome browser, for the last month or so, every time I try to play a song, the app scrambles through the playlist, won't allow me to select a song, a...
  • spesha1_k
  • Casual Listener
  • 749 Views
  • 10 replies
  • 1 likes
  • 749 Views
  • 10 replies
  • 1 likes

Song forward

I’m not able to forward any song that option is not coming from today evng.

  • Visitor
  • I’m not able to forward any song that option is not coming from today evng.
  • darkwings
  • Visitor
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution The song image for Picture-in-picture won't change when the next song plays.

For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if this is a widespread issue, however, I have tried d...

  • Newbie
  • For the most part, I use the Spotify Web Player on my Chromebook. After a recent update, the album images/song images in the Picture In Picture stopped switching to the next song's. I am not sure if ...
  • Yordan
  • Moderator
  • 2168 Views
  • 15 replies
  • 2 likes
  • Other
  • 2168 Views
  • 15 replies
  • 2 likes

All embedded Spotify playlists on my website show error message: 404 | This page could not be found

As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded Spotify curated playlists on my website (https://www...

  • Regular
  • As of today, and possibly for a month or so as I haven't been able to use Spotify on my main business computer for several months because Mac OS 10.10 was deprecated by Spotify, all of the embedded S...
  • jex8-7_s6q7v
  • Regular
  • 560 Views
  • 3 replies
  • 0 likes
  • 560 Views
  • 3 replies
  • 0 likes

[Podcasts] remove joe rogan podcast

Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.

  • Visitor
  • Joe Rogan spreads disinformation on many subjects. Please don't end his contract as soon as possible. I am considering cancelling my subscription to Spotify because of him.
  • no-joe-rogan
  • Casual Listener
  • 2099 Views
  • 14 replies
  • 44 likes
  • Podcasts
  • 2099 Views
  • 14 replies
  • 44 likes

Superuser Contribution Older podcasts won’t play

PlanPremiumCountryNew Zealand DeviceiPad ProOperating SystemiOS 16.4.1 My Question or IssueSpotify defaults to the latest podcast episode no matter what I do. I have tried several different podcasts and none of the older episodes will play in any of ...

  • Newbie
  • Plan Premium Country New Zealand  Device iPad Pro Operating System iOS 16.4.1   My Question or Issue Spotify defaults to the latest podcast episode no matter what I do. I have tri...
  • OscarDC
  • Moderator
  • 1468 Views
  • 8 replies
  • 0 likes
  • Other
  • 1468 Views
  • 8 replies
  • 0 likes

Solved!! Moving from one distributor to another... Will this affect Spotify play count/playlists?

Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby. I read that metadata such as ISRC, UPC, track tit...

  • Casual Listener
  • Hi all. I have some pretty popular tracks on Spotify (millions of plays) which were uploaded using Distrokid. However, I'm having some issues with them at the moment and want to return back to CDBaby...
  • ashkmusic
  • Visitor
  • 17748 Views
  • 3 replies
  • 0 likes
  • Other
  • 17748 Views
  • 3 replies
  • 0 likes

Superuser Contribution Vulgar podcast suggestions, can't be removed

I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriate. I am not interested in "the pornhub podcast", "t...

  • Casual Listener
  • I've never listened to a podcast on Spotify, but my home screen has a dedicated section to podcasts that can't be removed. Furthermore, some of the material suggested on there is totally inappropriat...
  • Yogesh_gang
  • Casual Listener
  • 712 Views
  • 4 replies
  • 2 likes
  • Other
  • 712 Views
  • 4 replies
  • 2 likes

Solved!! No "Radio" Option in WebPlayer

According to this article: https://support.spotify.com/us/using_spotify/search_play/spotify-radio/ I should see "Radio" on the left hand side-bar however my WebPlayer is completely missing that option. I am also missing the start Radio options from a...

  • Casual Listener
  • According to this article:   https://support.spotify.com/us/using_spotify/search_play/spotify-radio/   I should see "Radio" on the left hand side-bar however my WebPlayer is completely ...
  • somnophobe
  • Roadie
  • 39507 Views
  • 31 replies
  • 7 likes
  • 39507 Views
  • 31 replies
  • 7 likes

Solved!!Superuser Contribution Autoplay doesn't work in Alexa

PlanPremium Family PlanCountrySpainDeviceAlexa My Question or IssueBest feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/played songs. I recently purchased several Alexa devices, but Autoplay does...

  • Regular
  • Plan Premium Family Plan Country Spain Device Alexa   My Question or Issue Best feature from Spotify is Autoplay, as it allows you to discover new music as related to your most liked/pla...
  • danfooo
  • Gig Goer
  • 4863 Views
  • 8 replies
  • 3 likes
  • Other
  • 4863 Views
  • 8 replies
  • 3 likes

Superuser Contribution Shuffle only plays the first few songs

PlanPremiumCountryUSDeviceWindows, iOSOperating Systemnewest on both My Question or IssueI've noticed (especially for Spotify-made playlists) when I shuffle, the same few songs play constantly. I've especially noticed this when listening to Deep Dive...

  • Regular
  • Plan Premium Country US Device Windows, iOS Operating System newest on both   My Question or Issue I've noticed (especially for Spotify-made playlists) when I shuffle, the same few son...
  • BobAnne2012
  • Casual Listener
  • 4713 Views
  • 14 replies
  • 0 likes
  • music
    Other
  • 4713 Views
  • 14 replies
  • 0 likes

Partner with spotify on crypto products/features

Hi Team, My name is Michael and I'm a builder in web3. We saw the news about Spotify testing web3 token gated playlists, and this is very exciting! We have a lot of ideas of different products/features that would help creators better connect with the...

  • Newbie
  • Hi Team,  My name is Michael and I'm a builder in web3. We saw the news about Spotify testing web3 token gated playlists, and this is very exciting! We have a lot of ideas of different produc...
  • ihsanbingx
  • Newbie
  • 882 Views
  • 3 replies
  • 1 likes
  • partnership request
  • 882 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution The same Podcast keeps popping up in daily drive since nearly a year!

PlanPremiumCountryGermany DeviceLG V60Operating SystemAndroid 11 My Question or IssueHello,I am kinda frustrated by now.I normaly use the daily drive Playlist for literally daily driving to work. But since November the 13th 2020 one episode of the fi...

  • Music Fan
  • Plan Premium Country Germany   Device LG V60 Operating System Android 11   My Question or Issue Hello, I am kinda frustrated by now. I normaly use the daily drive Playlist for ...
  • StickiBuns
  • Visitor
  • 2537 Views
  • 6 replies
  • 0 likes
  • Other
  • 2537 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify wont work on PC

PlanPremiumCountry DeviceComputerOperating SystemWindows 10 My Question or IssueSo everything worked great on my Computer. But since Yesterday i cant visit the Spotify web player oder the spotify app. If i Start it, it only says Something went wrong ...

  • Visitor
  • Plan Premium Country   Device Computer Operating System Windows 10   My Question or Issue So everything worked great on my Computer. But since Yesterday i cant visit the Spotify w...
  • Susan_GP
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • Other
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Why can't I play this artist's songs anymore?

Hi,I have noticed that I cannot play any songs that a specific artist has created, so I searched online and saw a possibility that it is unavailable and it might come back, so I waited. All the songs are greyed out and not even can you play them on S...

  • Visitor
  • Hi, I have noticed that I cannot play any songs that a specific artist has created, so I searched online and saw a possibility that it is unavailable and it might come back, so I waited. All the son...
  • AdamDamon
  • Spotify Star
  • 1949 Views
  • 3 replies
  • 0 likes
  • Other
  • 1949 Views
  • 3 replies
  • 0 likes

Superuser Contribution We want to learn more about the corporate music policy

Dear team,I would like to learn more about sportify legal music streaming policy for our restaurants and hotels.We look forward to a long-term cooperation on this matterPlease help me feedback via my email: **bleep**Thank you and best regards

  • Visitor
  • Dear team, I would like to learn more about sportify legal music streaming policy for our restaurants and hotels. We look forward to a long-term cooperation on this matter Please help me feedback ...
  • Yordan
  • Moderator
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution There is a wrong movement's name in this album

https://open.spotify.com/album/6lg8VPqTJLNcn7liAjSExP?si=asn1v2-ORyKRVbBJG_y2sg Second Movement, Symphony No.4. You tagged this movement to Symphony No.3 which is a mistake. Looking forwart to correct it soon.

z1645444_0-1693199411933.png
  • Casual Listener
  • https://open.spotify.com/album/6lg8VPqTJLNcn7liAjSExP?si=asn1v2-ORyKRVbBJG_y2sg   Second Movement, Symphony No.4. You tagged this movement to Symphony No.3 which is a mistake. Looking forwart ...
  • Yordan
  • Moderator
  • 328 Views
  • 2 replies
  • 0 likes
  • Other
  • 328 Views
  • 2 replies
  • 0 likes

Superuser Contribution Why so bad sound quality?

PlanPremiumCountrySweden DeviceMac Windows, AndroidOperating SystemMac Windows, Android My Question or IssueWhy is the sound quality so extremely bad on Spotify compared to other music services. Compared with Amazon, Youtube Music and Tidal. Tidal of...

  • Casual Listener
  • Plan Premium Country Sweden   Device Mac Windows, Android Operating System Mac Windows, Android   My Question or Issue Why is the sound quality so extremely bad on Spotify compar...
  • ajescudero
  • Newbie
  • 8993 Views
  • 5 replies
  • 4 likes
  • 8993 Views
  • 5 replies
  • 4 likes