Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Daryl4
  • Visitor
  • 12362 Views
  • 81 replies
  • 9 likes
  • Other
  • 12362 Views
  • 81 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20523 Views
  • 9 replies
  • 2 likes
  • Other
  • 20523 Views
  • 9 replies
  • 2 likes

Superuser Contribution Why can't a specific song play completely on my spotify?

Every time I try playing the song SCAR by CHE, it always stops sound COMPLETELY at exactly 2:27. the song will show that it's continuing to play, BUT WITHOUT SOUND. It's been happening for months. Is there a way to fix this ?

  • Regular
  • Every time I try playing the song SCAR by CHE, it always stops sound COMPLETELY at exactly 2:27. the song will show that it's continuing to play, BUT WITHOUT SOUND. It's been happening for months. I...
  • MihailY
  • Moderator
  • 552 Views
  • 8 replies
  • 0 likes
  • 552 Views
  • 8 replies
  • 0 likes

I cannot get Spotify on my Pioneer DMH-1500NEX

I need some help. The Spotify app says there is nothing to connect. The only way I can listen is through Bluetooth and I have Spotify on the radio

  • Visitor
  • I need some help. The Spotify app says there is nothing to connect. The only way I can listen is through Bluetooth and I have Spotify on the radio
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Silent on PS5

PlanPremiumCountryUSADevicePS5 Without warning, Spotify stopped working on my PS5. The app still functions and seems to be playing music, but it's silent. When the Spotify app is playing music, all menu sounds are also muted. When I stop Spotify, the...

  • Casual Listener
  •   Plan Premium Country USA Device PS5   Without warning, Spotify stopped working on my PS5. The app still functions and seems to be playing music, but it's silent. When the Spotify ...
  • killson13
  • Newbie
  • 9381 Views
  • 6 replies
  • 0 likes
  • PlayStation
  • 9381 Views
  • 6 replies
  • 0 likes

Superuser Contribution I made another account with the email I want to use. I deleted that account

I'm switching emails on my Spotify account. I had an account with the email I want to change to and deleted that account. I am still getting a notification saying the email is taken

  • Visitor
  • I'm switching emails on my Spotify account. I had an account with the email I want to change to and deleted that account. I am still getting a notification saying the email is taken
  • Dian
  • Spotify Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different autoplay settings do not work anymore

PlanPremium DevicePCOperating SystemWindows 10, Ubuntu 22.04 My Question or IssueI always had different autoplay configurations on both computers. On Windows, Spotify should autoplay. On Ubuntu, it should not: WindowsUbuntu(Why do they even look diff...

spo-win.png spo-ubu.png
  • Casual Listener
  • Plan Premium   Device PC Operating System Windows 10, Ubuntu 22.04   My Question or Issue I always had different autoplay configurations on both computers. On Windows, Spotify shou...
  • halloei
  • Casual Listener
  • 218 Views
  • 2 replies
  • 0 likes
  • Other
  • 218 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to add artist to record label team as artist

I swear we've checked every resource on the internet and cant figure out how to add an artist to a record label team as an Artist, not A&R or digital, or marketer etc... I'm not sure why this is hidden so well, but would appreciate a response

  • Regular
  • I swear we've checked every resource on the internet and cant figure out how to add an artist to a record label team as an Artist, not A&R or digital, or marketer etc... I'm not sure why this i...
  • capnchrisinc
  • Newbie
  • 907 Views
  • 2 replies
  • 0 likes
  • 907 Views
  • 2 replies
  • 0 likes

Corrupted song: Pokemon - Battle Frontier

The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!

  • Regular
  • The song "Battle Frontier" in the album Pokemon X - Ten Years of Pokemon (Spotify URI: spotify:track:77aXxfz34fGbXKpoN1y0Il) is corrupted at 0:13-0:17. Please fix it, thanks!
  • FittBoy
  • Casual Listener
  • 438 Views
  • 1 replies
  • 0 likes
  • music
  • 438 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album releases significantly later than planned, ruining listening party.

This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify has gotten my time zone incorrect or something but I...

  • Casual Listener
  • This is a platform-agnostic issue as I have tried Linux, Windows and ios, as well as the web version. I have tried relogging and deleting the cache but nothing has worked. I can only assume Spotify h...
  • Lyubka
  • Moderator
  • 566 Views
  • 2 replies
  • 0 likes
  • 566 Views
  • 2 replies
  • 0 likes

Superuser Contribution How can I get the code for the Evanescence pre-sale in Argentina?

Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.

  • Visitor
  • Sopity gives a code for the pre-sale of the Evanescence concert in Argentina but I don't know where to find it.
  • Kiril
  • Moderator
  • 226 Views
  • 1 replies
  • 1 likes
  • 226 Views
  • 1 replies
  • 1 likes

Superuser Contribution I turned on Allow Explicit Content, but why can't I hear swearing in songs?

The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?

  • Visitor
  • The missing parts were annoying, so I set the Allow Explicit Content toggle on, but for some reason, the swearing is still inaudible and I can't listen to certain songs. How come?
  • Joan
  • Moderator
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Fire TV not properly working

Hello guys,I use Spotify on my Fire TV Stick Lite.When I open Spotify, there only appears a black rectangle where usually the spotify logo appears. After that, it gets stuck there.When I try to start a song with spotify connect, it plays it for like ...

  • Casual Listener
  • Hello guys, I use Spotify on my Fire TV Stick Lite. When I open Spotify, there only appears a black rectangle where usually the spotify logo appears. After that, it gets stuck there. When I try t...
  • OscarDC
  • Moderator
  • 532 Views
  • 3 replies
  • 0 likes
  • 532 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect is not working on my home network

Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports both Connect and Chromecast), and a Raspberry Pi r...

  • Casual Listener
  • Starting about 1-2 weeks ago I could no longer stream music to any of the Spotify Connect endpoints on my home network. My devices include a Windows 10 PC, Android phone, Anthem AV receiver (supports...
  • Kiril
  • Moderator
  • 3605 Views
  • 3 replies
  • 0 likes
  • 3605 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution What happened to the Spotify Storylines feature?

It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it

  • Visitor
  • It was those little notes that artists would attach to some songs and basically added their own thoughts to the song or more meaning to it
  • Alex
  • Spotify Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcasts not playing video

Video not playing on Android, browser(chrome) and MacOS desktop app.I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I checked my settings, and the data saver for video isn't...

  • Casual Listener
  • Video not playing on Android, browser(chrome) and MacOS desktop app. I saw a hint on Android that it wasn't playing because of data saver mode. However I'm hooked up to wifi across all devices. I ...
  • Alex
  • Spotify Legend
  • 4124 Views
  • 26 replies
  • 1 likes
  • 4124 Views
  • 26 replies
  • 1 likes

country-specific music recommendations

I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?

  • Casual Listener
  • I never ever listen to German music, and so I'm really annoyed at Spotify's recommendations. Would it be possible to hide any German titles?
  • elvisisvan
  • Regular
  • 549 Views
  • 3 replies
  • 6 likes
  • Other
  • 549 Views
  • 3 replies
  • 6 likes

Superuser Contribution video podcasts on the Xbox app

PlanPremiumCountryUSADeviceXbox One SOperating SystemXbox My Question or IssueAny podcast episode with a video attached will be skipped and cannot be played even when you aren't Fullscreen on the video portion.

  • Newbie
  • Plan Premium Country USA Device Xbox One S Operating System Xbox   My Question or Issue Any podcast episode with a video attached will be skipped and cannot be played even when you are...
  • AlexJMusser
  • Newbie
  • 822 Views
  • 4 replies
  • 0 likes
  • Other
  • 822 Views
  • 4 replies
  • 0 likes

Solved!! Xfinity app doesn't work

Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.

  • Casual Listener
  • Spotify xfinity app fails while trying to login. Says "Something went wrong" immediately after displaying authentication screen.
  • dbuehmann
  • Casual Listener
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes