Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
40576 Views
7 replies
2 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
PlanPremiumCountryGermanyDevice(Chromecast v1, iPhone SE, Windows 10)Operating System(latest on all devices as of today) My Question or IssueWhen playing is transferred to Chromecast like an album or a playlist songs are not finished. This happens bo...
Plan Premium Country Germany Device (Chromecast v1, iPhone SE, Windows 10) Operating System (latest on all devices as of today) My Question or Issue When playing is transferred to Ch...
Regular
6960 Views
53 replies
5 likes
PlanPremium Family CountryU.S.Device(Google Pixel 3A XL)Operating System(Android 12) My Question or IssueWhen we have premium accounts, we shouldn't be getting advertisements in anything. Spotify is double dipping, by allowing podcast makers to put a...
Plan Premium Family Country U.S. Device (Google Pixel 3A XL) Operating System (Android 12) My Question or Issue When we have premium accounts, we shouldn't be getting advertise...
Roadie
402 Views
2 replies
0 likes
When I play podcasts in the Spotify app they will only play at 2.0x even if I set the speed to 3.5x. It only worked when I downloaded the podcast.
When I play podcasts in the Spotify app they will only play at 2.0x even if I set the speed to 3.5x. It only worked when I downloaded the podcast.
Moderator
212 Views
1 replies
0 likes
It's really interresting that spotify doesn't offer other contact forms than this community cause I have a lot of issues. First: suddenly, almost all songs on web player (including ALL playlists) are greyed out and I can't select none of them specifi...
It's really interresting that spotify doesn't offer other contact forms than this community cause I have a lot of issues. First: suddenly, almost all songs on web player (including ALL playl...
Casual Listener
2435 Views
3 replies
1 likes
Ob Streamen oder heruntergeladenen, ständig Unterbrechungen im unregelmäßigen Abständen
Ob Streamen oder heruntergeladenen, ständig Unterbrechungen im unregelmäßigen Abständen
Moderator
247 Views
1 replies
0 likes
I use the embeded SpotifyApp (not via Android Auto) in my Volvo car (Volvo V60 T6 with Sensus from 2021). Since two days I have no more album arts ! I triyed to disconnect and reconnect, desinstal an reinstall the App, Chnge internet connexion source...
I use the embeded SpotifyApp (not via Android Auto) in my Volvo car (Volvo V60 T6 with Sensus from 2021). Since two days I have no more album arts ! I triyed to disconnect and reconnect, desinsta...
Casual Listener
4301 Views
32 replies
4 likes
PlanPremiumCountryUnited statesDeviceRoku premier My Question or IssueI cannot get podcasts to play on my Roku. They will play about 4 seconds and then skip to the next episode, rinse and repeat until the last podcast episode even with transferring f...
Plan Premium Country United states Device Roku premier My Question or Issue I cannot get podcasts to play on my Roku. They will play about 4 seconds and then skip to the next epi...
Moderator
1086 Views
1 replies
0 likes
Hi folks, in Now Playing screen in Apple CarPlay I can tap Album title/Podcast title and go to Album or Podcast, I can see list of episodes and select which one I want to play.Why I can't do the same in Android Auto?? Album title/Podcast title in Now...
Hi folks, in Now Playing screen in Apple CarPlay I can tap Album title/Podcast title and go to Album or Podcast, I can see list of episodes and select which one I want to play. Why I can't do...
230 Views
0 replies
0 likes
While playing an artist or a selected artists song. If I skip the song, a whole other artist starts playing even if It goes to the next track after finishing the song. A whole other artist plays. Instead of the artist that I selected. How do I make t...
While playing an artist or a selected artists song. If I skip the song, a whole other artist starts playing even if It goes to the next track after finishing the song. A whole other artis...
Spotify Star
307 Views
1 replies
0 likes
Spotify not getting logged on Amazon fire tv. Already tried reinstalling. Tried verification by code, password method
Spotify not getting logged on Amazon fire tv. Already tried reinstalling. Tried verification by code, password method
Visitor
1229 Views
6 replies
3 likes
when I'm in a playlist, I like to double-tap on the songs one by one to preview it. Previously, the focus would stay on the chosen song and I could simply tap in the center of the screen to go back to where I was. However, now, whenever I tap, it alm...
when I'm in a playlist, I like to double-tap on the songs one by one to preview it. Previously, the focus would stay on the chosen song and I could simply tap in the center of the screen to go back t...
Moderator
768 Views
5 replies
0 likes
In South Africa, Akamai is routing audio-ak-spotify-com.akamaized.net strangely, causing constant buffering on partial downloads. For example, local server 197.80.130.136 causes issues, but routed to international server 92.123.140.88 works better. I...
In South Africa, Akamai is routing audio-ak-spotify-com.akamaized.net strangely, causing constant buffering on partial downloads. For example, local server 197.80.130.136 causes issues, but routed to...
Casual Listener
2667 Views
10 replies
8 likes
BrowserThoriumAccountPremiumIssueWhen i want to start a song in the browser it says "Spotify cant play this right now. If you have the file on your computer you can import it" for 3,4 songs skipping along the way until it starts a song. The weird par...
Browser Thorium Account Premium Issue When i want to start a song in the browser it says "Spotify cant play this right now. If you have the file on your computer you can import it" for 3,4 songs...
Moderator
461 Views
3 replies
0 likes
Please stop sharing our playlist titles with artists. That’s embarrassing and it’s just for us. Please stop.
Please stop sharing our playlist titles with artists. That’s embarrassing and it’s just for us. Please stop.
Casual Listener
278 Views
2 replies
1 likes
I posted this a year ago and keep getting emails of people liking it (as recently as Oct 8 2023). Now when I go into my profile it doesnt show and the link from the email does not work. I was not given any notice and this just looks back to delete my...
I posted this a year ago and keep getting emails of people liking it (as recently as Oct 8 2023). Now when I go into my profile it doesnt show and the link from the email does not work. I was not giv...
Spotify Star
435 Views
3 replies
0 likes
Good morning. I wanted to say that I find the new way of saving tracks very inconvenient which requires that the last playlist where the track was saved remains in memory and in the next saving it automatically puts the new track in that playlist unl...
Good morning. I wanted to say that I find the new way of saving tracks very inconvenient which requires that the last playlist where the track was saved remains in memory and in the next saving it au...
188 Views
0 replies
0 likes
Stop **bleep** features that no one has requested without the possibility to turn off said features completely in settings, like the smart shuffle**bleep**. Swapping streaming service once current month is over, thank you.
Stop **bleep** features that no one has requested without the possibility to turn off said features completely in settings, like the smart shuffle**bleep**. Swapping streaming service once current mo...
247 Views
0 replies
2 likes
Even though I have a premium membership of Spotify, I am not getting the service I need.
Even though I have a premium membership of Spotify, I am not getting the service I need.
Moderator
21397 Views
1 replies
0 likes
Hi,You know all the bands I like and listen to. It would be nice to have a choice “live/consert” where I can see bands I like that are coming to play live in my area. As it is know, I must scan through 5-10 different booking sites to see what is comi...
Hi, You know all the bands I like and listen to. It would be nice to have a choice “live/consert” where I can see bands I like that are coming to play live in my area. As it is know, I must scan thr...
168 Views
0 replies
0 likes
I only have paypal and cards optionI need the M-pesa option so that I can pay
I only have paypal and cards option I need the M-pesa option so that I can pay
Spotify Star
953 Views
1 replies
0 likes
