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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

64245 Views

7 replies

4 likes

  • 64245 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

p-squiggles

Visitor

39093 Views

219 replies

20 likes

Other
  • 39093 Views
  • 219 replies
  • 20 likes

Solved!!Superuser Contribution Spotify connect problems since firmware update Heos 7 hs2

I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years. Last week the speakers received a firmware update to version 2.71.410 and since then playback and track skip actions in the spotify a...

Regular

I own a pair of Denon Heos 7 hs2 speakers with spotify connect. Spotify has worked flawlessly over the past 5 years.  Last week the speakers received a firmware update to version 2.71.410 a...

Laserbaard

Regular

2202 Views

8 replies

0 likes

Connect
Denon
  • 2202 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify App crashes / won't open on Apple Watch

Plan: PremiumCountry: US DeviceApple Watch 3 My Question or IssueThe Spotify app won't open on my Apple Watch. When I tap the app, the Spotify logo shows briefly in the middle of the screen, then disappears and it takes me back to my app screen. Both...

Casual Listener

Plan: Premium Country: US   Device Apple Watch 3   My Question or Issue The Spotify app won't open on my Apple Watch. When I tap the app, the Spotify logo shows briefly in the m...

Fishinthematrix

Newbie

1452 Views

8 replies

0 likes

Other
  • 1452 Views
  • 8 replies
  • 0 likes

Superuser Contribution Can't listen to music on windows app

PlanPremiumOperating SystemWindows 10 My Question or IssueHey, I am unable to listen to songs on the windows app as when I click play it displays a message saying "Spotify can't play this right now if you have the file on your computer you can import...

Casual Listener

  Plan Premium Operating System Windows 10   My Question or Issue Hey, I am unable to listen to songs on the windows app as when I click play it displays a message saying "Spotify ca...

OscarDC

Moderator

611 Views

4 replies

0 likes

Other
  • 611 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Remove old devices

There are several Alexa Echo devices that I do not have anymore that still show up on my list of devices. I don't see an option to delete them.

Visitor

There are several Alexa Echo devices that I do not have anymore that still show up on my list of devices. I don't see an option to delete them.

max61998

Visitor

1904 Views

4 replies

0 likes

  • 1904 Views
  • 4 replies
  • 0 likes

Superuser Contribution enhance disables shuffle in liked songs

i have 5,224 liked songs and with enhanced on, i have 7,835. when i have enhanced on, i am not able to shuffle, the shuffle button turns gray. when i turn enhance off, shuffle works like normal. i'm not sure if it's because of the amount of songs in ...

Newbie

i have 5,224 liked songs and with enhanced on, i have 7,835. when i have enhanced on, i am not able to shuffle, the shuffle button turns gray. when i turn enhance off, shuffle works like normal. i'm ...

FF441

Visitor

339 Views

2 replies

0 likes

  • 339 Views
  • 2 replies
  • 0 likes

Superuser Contribution How do I reactivate my collaborators link to a premium spotify playlist?

For a christmas present to our clients we made a public x-mas playlist where we could all colaborate to add songs. Now the link has expired (7 days) though I need to reactivate the same link since it was sent by a QR code (I cannot simply make anothe...

Visitor

For a christmas present to our clients we made a public x-mas playlist where we could all colaborate to add songs. Now the link has expired (7 days) though I need to reactivate the same link since it...

Vasil

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can’t make episodes anymore

I used to make episodes on my account but now the feature is gone. I might just not be able to locate it anymore, but I’ve looked everywhere.

Casual Listener

I used to make episodes on my account but now the feature is gone. I might just not be able to locate it anymore, but I’ve looked everywhere.

Vasil

Moderator

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Superuser Contribution Someone else's spotify randomly playing on our speaker

About 2 months ago our Samsung soundbar (HW-S60A) came on and played loud music. We could not control the volume with the remote control. I checked SmartThings and it showed spotify was playing. Weird. We don't use spotify but have an account. We dis...

Newbie

About 2 months ago our Samsung soundbar (HW-S60A) came on and played loud music. We could not control the volume with the remote control. I checked SmartThings and it showed spotify was playing. Weir...

Vasil

Moderator

964 Views

1 replies

0 likes

  • 964 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link to shared playlist stopped working

I created a playlist for Christmas and shared it in a Messenger conversation. After about one day it was no longer possible to use the link to get to the playlist. The error message (translated from my language) reads "Link is past due date".

Music Fan

I created a playlist for Christmas and shared it in a Messenger conversation. After about one day it was no longer possible to use the link to get to the playlist. The error message (translated from ...

Eni

Moderator

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Homepage Feature

I've been having trouble for months now because those six tabs under the greeting (the ones that show what you frequently listen to and stuff) on the home page are missing. I tried uninstalling/reinstalling, clearing cache and storage, and clean rein...

Casual Listener

I've been having trouble for months now because those six tabs under the greeting (the ones that show what you frequently listen to and stuff) on the home page are missing. I tried uninstalling/reins...

h2ypv64-o_ift

Casual Listener

990 Views

4 replies

0 likes

  • 990 Views
  • 4 replies
  • 0 likes

Superuser Contribution My podcasts have quit downloading to my device

I have more than enough storage on my phone. I have one podcast that has been stuck at about 98% downloaded for about three days and then 6 or 7 waiting do download after it. I am on wifi. I have turned off my iPhone and turned it back on. Nothing ha...

Visitor

I have more than enough storage on my phone. I have one podcast that has been stuck at about 98% downloaded for about three days and then 6 or 7 waiting do download after it. I am on wifi. I have tur...

Lyubka

Moderator

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I change the monthly payment to anual payment?

I have the monthly payment with my card, it is an automatic payment but i actually like to change for an anual payment.

Visitor

I have the monthly payment with my card, it is an automatic payment but i actually like to change for an anual payment.

Dian

Spotify Legend

564 Views

3 replies

0 likes

  • 564 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast not syncing between devices and restarting from beginning

For a while now my downloaded podcasts on ios do not sync correctly between devices such as my iPad or Mac laptops. I utilize downloaded podcasts on my iPhone and would like to switch between devices when I am on the go or at home. However the playba...

Regular

For a while now my downloaded podcasts on ios do not sync correctly between devices such as my iPad or Mac laptops. I utilize downloaded podcasts on my iPhone and would like to switch between devices...

Mapz1

Casual Listener

1609 Views

6 replies

1 likes

  • 1609 Views
  • 6 replies
  • 1 likes

Superuser Contribution Can't leave a podcast rating (all platforms)

Plan - Free/PremiumCountry - UKDevices - iPhone 11 Pro Max, Opposition Find X2 Lite & MacBook Pro My Question or IssueHi, I am unable to leave a rating for the following podcast and I cannot figure out why https://open.spotify.com/show/6pF4pS2IBaQhdH...

Visitor

Plan - Free/Premium Country - UK Devices - iPhone 11 Pro Max, Opposition Find X2 Lite & MacBook Pro   My Question or Issue Hi, I am unable to leave a rating for the follo...

Eni

Moderator

545 Views

1 replies

0 likes

Other
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playback on two devices simultaneously

Surely there is a way to do this. I just want to be able to listen via my pc and alexa (which are in different rooms) while I go around my place without having to wear headphones all day. I am so tired of wearing headphones in my own house. Google se...

Visitor

Surely there is a way to do this. I just want to be able to listen via my pc and alexa (which are in different rooms) while I go around my place without having to wear headphones all day. I am so tir...

Vasil

Moderator

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Superuser Contribution pague y sigo sin servicio

Buenas noches , hace 5 dias pague el servicio de premium duo y es fecha que aun me sale que aun no he pagado, es muy molesta esta situacion, pido se me de seguimiento, gracias

Visitor

Buenas noches , hace 5 dias pague el servicio de premium duo y es fecha que aun me sale que aun no he pagado, es muy molesta esta situacion, pido se me de seguimiento, gracias

Alex

Spotify Legend

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to get 20222 wrapped when Spotify cant update? imposable? help?

hi my phone cant support the most recent version of sportify so i have been using an outdated version. I think this is preventing me from accessing my Spotify wrapped. is their any fix to this other than buying a new phone?

Visitor

hi my phone cant support the most recent version of sportify so i have been using an outdated version. I think this is preventing me from accessing my Spotify wrapped. is their any fix to this other ...

Lyubka

Moderator

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist is invisible

I cfeated a playlist but my spotfy is lacking the options to "publish" and "unpublish". In my profil both are set to public, but only one can be shared/found. the other is undetectable. I was able to invite a person to the list. However, I cannot mak...

Visitor

I cfeated a playlist but my spotfy is lacking the options to "publish" and "unpublish". In my profil both are set to public, but only one can be shared/found. the other is undetectable. I was able to...

Lyubka

Moderator

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes