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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 680 Views
  • 4 replies
  • 2 likes
  • Other
  • 680 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17235 Views
  • 8 replies
  • 1 likes
  • Other
  • 17235 Views
  • 8 replies
  • 1 likes

Re: Error when attempting to redeem Google Nest Mini

Plan - PremiumCountry - CanadaDevice - iPhone8 plusOperating System - iOS 13My Question or IssueI placed an order for google nest using the promotional link, but due to a typo in the address, it ended up back to google warehouse. I spoke with custome...

  • Visitor
  • Plan - Premium Country - Canada Device - iPhone8 plus Operating System - iOS 13 My Question or Issue I placed an order for google nest using the promotional link, but due to ...
  • 453 Views
  • 0 replies
  • 1 likes
  • 453 Views
  • 0 replies
  • 1 likes

Solved!! Surround Sound Issue in Windows Desktop Client but not in Web Player

I have the web player running along side the desktop app for testing purposes. I have Windows 10 with all updates, and the latest verison of Spotify Desktop App. I am a subscriber, and have enabled high quality streaming in the app. When I stream mus...

  • Casual Listener
  • I have the web player running along side the desktop app for testing purposes.   I have Windows 10 with all updates, and the latest verison of Spotify Desktop App.  I am a subscriber, and...
  • babboo65
  • Casual Listener
  • 6132 Views
  • 4 replies
  • 0 likes
  • Web Player
    Windows
  • 6132 Views
  • 4 replies
  • 0 likes

Superuser Contribution Song Playback Stopped

PlanFree/PremiumCountryUnited StatesDevicePSrOperating System My Question or IssueSo whenever I try to access Spotify through the app on PlayStation it loads infinitely. When I try to use it through the quick menu and select a playlist it says "Song ...

  • Visitor
  •   Plan Free/Premium Country United States Device PSr Operating System     My Question or Issue So whenever I try to access Spotify through the app on PlayStation it loads in...
  • Alex
  • Spotify Legend
  • 2789 Views
  • 5 replies
  • 1 likes
  • Sony
  • 2789 Views
  • 5 replies
  • 1 likes

[All Platforms][Playlists] Shuffle play is prioritizing a specific artist in one of my playlists

I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and disabling Shuffle in this playlist, it ALWAYS, witho...

  • Casual Listener
  • I have one playlist in particular that only contains music from two artists. IT is a total of 63 songs. 35 are from one artist, 28 are from another. No matter how many times I've tried enabling and d...
  • 265 Views
  • 0 replies
  • 1 likes
  • All Platforms
    Playlists
  • 265 Views
  • 0 replies
  • 1 likes

Superuser Contribution Black screen on the web player on chrome

PlanPremiumCountryFRANCEOperating SystemWindows 7 Hi,Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and there is a Js error (globalThis is not defined) I've already tried, reset ...

  • Casual Listener
  • Plan Premium Country FRANCE Operating System Windows 7   Hi, Since last week, the web player doesn't work anymore on my professional computer. The web player displays a black page and th...
  • Alex
  • Spotify Legend
  • 4365 Views
  • 6 replies
  • 4 likes
  • Other
  • 4365 Views
  • 6 replies
  • 4 likes

Solved!!Superuser Contribution Liked songs keep disapearing

Device: Samsung Galaxy A40 Hello.So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. But then hours later, or the next day, the liked songs playlist bar ...

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  • Visitor
  • Device: Samsung Galaxy A40   Hello. So this year my Spotify has started to keep having this problem since May. I start a song from my liked songs list, and the tab often appears below. ...
  • Ivan
  • Spotify Legend
  • 317 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 317 Views
  • 1 replies
  • 1 likes

Solved!! Chromebook

PlanPremiumCountrySweden DeviceChromebook, AcerOperating SystemAndroid My Question or IssueI just wonder when the desktop version of spotify will arrive on Chromebook so I can see what my friends are listening to and so I can see my own followers,

  • Casual Listener
  • Plan Premium Country Sweden   Device Chromebook, Acer Operating System Android   My Question or Issue I just wonder when the desktop version of spotify will arrive on Chromebook ...
  • Billy-J
  • Spotify Star
  • 676 Views
  • 3 replies
  • 0 likes
  • Other
  • 676 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help us improve Chromecast

Hi all, I’m the Product Manager for the Big Screen Experience here at Spotify. As you may have noticed, we have made a change recently in how the Chromecast app looks and performs. Our main goal with this change was to rebuild the underlying infrastr...

  • Spotify Legend
  • Hi all,   I’m the Product Manager for the Big Screen Experience here at Spotify.   As you may have noticed, we have made a change recently in how the Chromecast app looks and perfo...
  • kicker1
  • Regular
  • 7975 Views
  • 88 replies
  • 3 likes
  • 7975 Views
  • 88 replies
  • 3 likes

Superuser Contribution Can’t play Spotify on my Sonos speakers. Connection to Spotify has been lost.

I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify. I’ve disconnected the Sonos and Spotify apps countless times. I’ve removed cache and removed a...

  • Casual Listener
  • I can connect to cheap Bluetooth speakers no problem. I can connect through AmazonMusic, SoundCloud and Bandcamp to my Sonos speakers. Not through Spotify.  I’ve disconnected the Sonos and Spoti...
  • Peter
  • Spotify Legend
  • 3189 Views
  • 7 replies
  • 0 likes
  • 3189 Views
  • 7 replies
  • 0 likes

Superuser Contribution Missing option to choose between Spotify Connect and Google Cast

Since a couple of weeks ago, my Sonos Play 5 (G2) started appearing in the Spotify App as a Google Cast device, rather than a Spotify Connect enabled device - as it would usually do. I much prefer to use Spotify Connect across all my speakers and wou...

  • Regular
  • Since a couple of weeks ago, my Sonos Play 5 (G2) started appearing in the Spotify App as a Google Cast device, rather than a Spotify Connect enabled device - as it would usually do. I much prefer to...
  • Peter
  • Spotify Legend
  • 948 Views
  • 2 replies
  • 1 likes
  • 948 Views
  • 2 replies
  • 1 likes

Missing from "recover playlists" section in settings

When you go to "Recover Playlists" in a browser, you are supposed to be able to recover deleted playlists from any time, but I have multiple playlists that are missing in that list and the have not been recovered, either. I'm not sure how they got co...

  • Casual Listener
  • When you go to "Recover Playlists"  in a browser, you are supposed to be able to recover deleted playlists from any time, but I have multiple playlists that are missing in that list and the have...
  • AdamDam
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • music
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Error when attempting to redeem Google Nest Mini

hi! I have a family premium plan - based in Canada. i never received the google mini but i remember trying when you guys gave these away the last time. I couldn’t I think because of the country. here is the page I get after I click the redeem button ...

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  • Visitor
  • hi! I have a family premium plan - based in Canada.   i never received the google mini but i remember trying when you guys gave these away the last time. I couldn’t I think because of the coun...
  • Mario
  • Spotify Legend
  • 942 Views
  • 1 replies
  • 0 likes
  • 942 Views
  • 1 replies
  • 0 likes

Spotify in Sonos app causes issues for Alexa/Google Assistant & Spotify Connect?

I’ve been running in to a problem for the last couple of months and I think I’ve stumbled across the cause. For a while now, occasionally when I’ve asked Alexa to play something from Spotify, she’s replied from one of my Sonos speakers saying “Playin...

  • Regular
  • I’ve been running in to a problem for the last couple of months and I think I’ve stumbled across the cause.   For a while now, occasionally when I’ve asked Alexa to play something from Spotify...
  • 711 Views
  • 0 replies
  • 0 likes
  • Connect
    Other
  • 711 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant play Spotify after ads

PlanFreeCountry United StatesDeviceDesktopOperating SystemWindows 10My Question or IssueWhen im listening to music on spotify and then ads play, after the ads i cant play music again. When i click on a song to play it says the selected song will be p...

  • Casual Listener
  • Plan Free Country  United States Device Desktop Operating System Windows 10 My Question or Issue When im listening to music on spotify and then ads play, after the ads i cant play music...
  • Ver
  • Spotify Legend
  • 1813 Views
  • 4 replies
  • 0 likes
  • Other
  • 1813 Views
  • 4 replies
  • 0 likes

Can't find a popular WW2 German song on Spotify; Erika.

PlanPremiumCountryUSDeviceAlienware 13 r3Operating SystemWin10 My Question or IssueI listen to a lot of WW1/WW2 marching songs, and one from WW2 Germany, Erika, a very popular march, cannot be found through searching. Spotify gave a statement claimin...

  • Newbie
  •   Plan Premium Country US Device Alienware 13 r3 Operating System Win10   My Question or Issue I listen to a lot of WW1/WW2 marching songs, and one from WW2 Germany, Erika, a ver...
  • akltan02
  • Casual Listener
  • 4876 Views
  • 2 replies
  • 1 likes
  • music
  • 4876 Views
  • 2 replies
  • 1 likes

Spotify Album Cover and replay code copyright

I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want to add the replay code to the poster as well. Howe...

  • Newbie
  • I am trying to do a project for my school where I create a poster that resembles the page on the Spotify mobile app with the album cover, song, duration, as well as the play, and pause button. I want...
  • 512 Views
  • 0 replies
  • 0 likes
  • music
  • 512 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify trouble on Ps4 pro

Hey, i am having some trouble with Spotify on my Ps4. Almost every time i play songs in the backgruond while i am playing games Spotify stops the song after 10-20 minutes. I use mye Phone to control the songs and my Phone shows that songs are playing...

  • Casual Listener
  • Hey, i am having some trouble with Spotify on my Ps4. Almost every time i play songs in the backgruond while i am playing games Spotify stops the song after 10-20 minutes. I use mye Phone to control ...
  • Alex
  • Spotify Legend
  • 2658 Views
  • 8 replies
  • 1 likes
  • Connect
    music
  • 2658 Views
  • 8 replies
  • 1 likes

Identifying the source of a series of Spotify songs playing on my Google home

PlanPremiumCountryUSADeviceGoogle home My Question or IssueWhile listening to my R&B playlist, I somehow spoke something after Hey Google that caused it to flip out of my playlist and into an ongoing series of R&B songs that were actually really grea...

  • Visitor
  •   Plan Premium Country USA Device Google home   My Question or Issue While listening to my R&B playlist, I somehow spoke something after Hey Google that caused it to flip out o...
  • 325 Views
  • 0 replies
  • 0 likes
  • Other
  • 325 Views
  • 0 replies
  • 0 likes

Okay Google play playlist.. (doesn't exist)

Good Day Why does Google assist / Google home devices not pick up my personal created playlist on spotify? When I use my Google home speaker, I usually say "okay Google play playlist Jazz" ..... Google changes to jazz ..... Then as soon as I say "oka...

  • Music Fan
  • Good Day    Why does Google assist / Google home devices not pick up my personal created playlist on spotify?    When I use my Google home speaker, I usually say  &nbs...
  • thaghostza
  • Music Fan
  • 701 Views
  • 1 replies
  • 0 likes
  • Free
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    Premium
    Security
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    Unlimited
  • 701 Views
  • 1 replies
  • 0 likes

Artist Videos on the tv

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I noticed that on the iOS app I get looping videos. I’d love to have these play on my Tv whe...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Nico
  • Community Legend
  • 441 Views
  • 1 replies
  • 1 likes
  • Other
  • 441 Views
  • 1 replies
  • 1 likes