Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 716 Views
  • 5 replies
  • 2 likes
  • Other
  • 716 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17249 Views
  • 8 replies
  • 1 likes
  • Other
  • 17249 Views
  • 8 replies
  • 1 likes

Superuser Contribution Google Hub & Speaker group playback cuts out/buffering

Streaming Spotify through Google Home speaker groups (Mix of Google Home, Nest Mini, Nest hub, and Nest Hub Max) often cuts out. Hubs will show the progress bar "buffering" and Google Home & Minis will cut in and our intermittently. Only started ~2 w...

  • Visitor
  • Streaming Spotify through Google Home speaker groups (Mix of Google Home, Nest Mini, Nest hub, and Nest Hub Max) often cuts out. Hubs will show the progress bar "buffering" and Google Home & Mini...
  • Enok
  • Visitor
  • 2278 Views
  • 2 replies
  • 0 likes
  • 2278 Views
  • 2 replies
  • 0 likes

Multiple Devices Taking Over

PlanPremiumCountryUnited StatesDevice(iPhone 8, Samsung Note 10+, Windows)Operating System(iOS 13.3.1, Android 10, Windows 10,etc.) My Question or IssueThese are my 3 main devices that I use. I do also have a Kindle Fire HD 8 that I use sometimes too...

  • Visitor
  • Plan Premium Country United States Device (iPhone 8, Samsung Note 10+, Windows) Operating System (iOS 13.3.1, Android 10, Windows 10,etc.)   My Question or Issue These are my 3 ma...
  • 382 Views
  • 0 replies
  • 0 likes
  • 382 Views
  • 0 replies
  • 0 likes

Server side playlist sorting persistence

Either add playlist sorting to the web app (PWA) or persist the sorting on the servers as a playlist attribute or something. It's a bit ridiculous not being able to sort playlists in any way with the web app, or worse, having to sort my playlists eve...

  • Regular
  • Either add playlist sorting to the web app (PWA) or persist the sorting on the servers as a playlist attribute or something. It's a bit ridiculous not being able to sort playlists in any way with the...
  • adesmadryl
  • Newbie
  • 626 Views
  • 2 replies
  • 0 likes
  • Other
  • 626 Views
  • 2 replies
  • 0 likes

Solved!! Sign in problems garmin smartwatch

Hi All, Yesterday I have purchased Spotify Premium Family in order to stream music onto my garmin fenix 5s plus smartwatch. However, after downloading the spotify app from Garmin Connect IQ store and trying to sign in after just following the steps, ...

  • Casual Listener
  • Hi All,   Yesterday I have purchased Spotify Premium Family in order to stream music onto my garmin fenix 5s plus smartwatch. However, after downloading the spotify app from Garmin Connect IQ ...
  • javierquin
  • Visitor
  • 18075 Views
  • 12 replies
  • 5 likes
  • Connect
    Other
  • 18075 Views
  • 12 replies
  • 5 likes

[Radio] Playlist radio plays same songs across genres

Hey, I have noticed that playlist radios keep playing the same genre all over and over again. For a concrete example, I have a radio I gather songs with nice lyrics. It has a lot of indie, folk, pop and all kinds of vocal genres.Then when I start the...

  • Casual Listener
  • Hey,   I have noticed that playlist radios keep playing the same genre all over and over again.   For a concrete example, I have a radio I gather songs with nice lyrics. It has a lot of...
  • 692 Views
  • 0 replies
  • 6 likes
  • music
  • 692 Views
  • 0 replies
  • 6 likes

Spotify won't play anything

PlanPremium FamilyCountryGermanyDeviceAndroid Head unit BMWOperating SystemAndroid 9 My Question or IssueI really hope someone cn help me out. I've been using spotify in my car on my android head unit. It has android 9 and it always worked perfectly....

  • Visitor
  •   Plan Premium Family Country Germany Device Android Head unit BMW Operating System Android 9   My Question or Issue I really hope someone cn help me out. I've been using spotify...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

No. of Tracks for Playlists & Albums has Disappeared [Web Player]

PlanFreeCountryUKDeviceChrome I'm using the Web Player in Google's Chrome browser and approx. two weeks ago the info. about the number of tracks an album and playlist contained has disappeared. I'm pretty sure it used to be at the top along with the ...

  • Regular
  • Plan Free Country UK Device Chrome     I'm using the Web Player in Google's Chrome browser and approx. two weeks ago the info. about the number of tracks an album and playlist conta...
  • 354 Views
  • 0 replies
  • 0 likes
  • Other
  • 354 Views
  • 0 replies
  • 0 likes

Multiple Echo Dots with Family Plan

I have the family plan. My wife and I both have Google Pixel 3a phones and our own echo dots. I generally use my phone via bluetooth while driving. Whenever she plays Spotify to her dot it interrupts my music in the car and shows what's playing from ...

  • Visitor
  • I have the family plan. My wife and I both have Google Pixel 3a phones and our own echo dots. I generally use my phone via bluetooth while driving. Whenever she plays Spotify to her dot it interrupts...
  • 381 Views
  • 0 replies
  • 1 likes
  • Connect
  • 381 Views
  • 0 replies
  • 1 likes

Superuser Contribution I can't get Spotify to play through my Echo Dot from my phone

PlanPremiumCountryUnited StatesDeviceLG Rebel 3Operating SystemAndroid Nougat (7.0) My Question or IssueFor some reason, I can't play music from Spotify on my Echo Dot when trying to connect through my phone. I can ask Alexa to play music, and it wil...

  • Newbie
  •   Plan Premium Country United States Device LG Rebel 3 Operating System Android Nougat (7.0)   My Question or Issue For some reason, I can't play music from Spotify on my Echo Do...
  • Freeskiier8283
  • Visitor
  • 5169 Views
  • 9 replies
  • 4 likes
  • Connect
  • 5169 Views
  • 9 replies
  • 4 likes

Spotify songlink only leads to the playlist

Everytime i try to share a Song via WhatsApp the link only leads to the Playlist and not tthe Song itself. Is this a known bug?

  • Newbie
  • Everytime i try to share a Song via WhatsApp the link only leads to the Playlist and not tthe Song itself. Is this a known bug?
  • 360 Views
  • 0 replies
  • 0 likes
  • Other
  • 360 Views
  • 0 replies
  • 0 likes

Superuser Contribution Submitting ideas

It takes far too long to actually get to the point where you can post an idea or problem with spotify. In addition there is a problem with the screen doing it on mobile.

  • Visitor
  • It takes far too long to actually get to the point where you can post an idea or problem with spotify. In addition there is a problem with the screen doing it on mobile.
  • Peter
  • Spotify Legend
  • 374 Views
  • 2 replies
  • 0 likes
  • Android
    Other
  • 374 Views
  • 2 replies
  • 0 likes

[XBOX ONE X] App Irritating Me.

I've reinstalled the app twice, got it to work for about a grand total of an hour. It will not pair, I've logged in by email/password a few times - mostly it just greys out the log in button after I input my info, I sometimes get it to connect by the...

  • Visitor
  • I've reinstalled the app twice, got it to work for about a grand total of an hour. It will not pair, I've logged in by email/password a few times - mostly it just greys out the log in button after I ...
  • Slither
  • Visitor
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
  • 249 Views
  • 1 replies
  • 0 likes

Changing Display name easier

So I was battling this problem for way too long. Started a new account. Not linked to anything, and my username was some crazy numbers and stuff. So after falling down every single pit fall that was put in place for you to link up all your social med...

  • Visitor
  • So I was battling this problem for way too long. Started a new account. Not linked to anything, and my username was some crazy numbers and stuff. So after falling down every single pit fall that was ...
  • 559 Views
  • 0 replies
  • 0 likes
  • Other
  • 559 Views
  • 0 replies
  • 0 likes

Web player stopped working (Chrome, Opera, Firefox)

PlanPremiumCountrySpainDevice(Macbook pro 2015, Windows 10)(Chrome, Opera, Firefox, Safari) My Question or IssueI was listening to my music using the web player when it just stopped working on all the devices I have. The UI just stays in infinite pla...

  • Casual Listener
  • Plan Premium Country Spain Device (Macbook pro 2015, Windows 10) (Chrome, Opera, Firefox, Safari)   My Question or Issue I was listening to my music using the web player when it just st...
  • nitticus
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • music
  • 545 Views
  • 2 replies
  • 0 likes

Spotify Connect doesn't identify my xbox one properly

PlanPremiumCountryBrasilDeviceSamsung Galaxy A10S, Dell Inspiron 5547 and XBOX ONEOperating SystemAndroid Pie, Windows 8.1 and Xbox One System Software My Question or IssueSpotify Connect used to work just fine until like a month ago when it stopped ...

  • Casual Listener
  •   Plan Premium Country Brasil Device Samsung Galaxy A10S, Dell Inspiron 5547 and XBOX ONE Operating System Android Pie, Windows 8.1 and Xbox One System Software   My Question or I...
  • lord_kursk
  • Visitor
  • 478 Views
  • 1 replies
  • 0 likes
  • Symbian
  • 478 Views
  • 1 replies
  • 0 likes

All albums not showing on artist pages

I have a recurring issue while using the web app. A majority of Frank Zappa's albums do not appear under albums, even after clicking "show more", including popular albums like Apostrophe, Joe's Garage, Hot Rats, etc. that can all be found by searchin...

  • Casual Listener
  • I have a recurring issue while using the web app.  A majority of Frank Zappa's albums do not appear under albums, even after clicking "show more", including popular albums like Apostrophe, Joe's...
  • pounddog
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • Other
  • 290 Views
  • 1 replies
  • 0 likes

FitBit Versa 2 log in issues TS

Here are some troubleshooting steps: If first time linking your account to your watch, enable cookies on your Safari as the Fitbit app automatically opens this browser as default when accessed. If it's still not working, follow these link: https://co...

  • Gig Goer
  • Here are some troubleshooting steps:  If first time linking your account to your watch, enable cookies on your Safari as the Fitbit app automatically opens this browser as default when access...
  • 1792 Views
  • 0 replies
  • 0 likes
  • Other
  • 1792 Views
  • 0 replies
  • 0 likes

My song has the incorrect featured artist tagged

This song bright Idea https://open.spotify.com/track/77WwJxqafv0fsambbGFtsk?si=pgD9Ty1bTHCynshi7bOo8Q features Lee Scott but it should have this featured artist tagged https://open.spotify.com/artist/2fNzq2CUYlSewJPMKERyX2?si=6Tcj9f4MR2ahbeKZ5BZGag B...

Screen Shot 2020-05-05 at 02.00.57.png Screen Shot 2020-05-05 at 02.00.34.png Screen Shot 2020-05-05 at 02.01.09.png
  • Visitor
  •   This song bright Idea   https://open.spotify.com/track/77WwJxqafv0fsambbGFtsk?si=pgD9Ty1bTHCynshi7bOo8Q   features Lee Scott but it should have this featured artist tagged&...
  • EthanS1
  • Community Legend
  • 962 Views
  • 1 replies
  • 0 likes
  • Other
  • 962 Views
  • 1 replies
  • 0 likes

Spotify no reproduce anuncios en smart TV//Spotify does not play ads on smart TV

PlanFreeCountryHondurasDeviceSmart TV LG 4K 2019Operating SystemWEB OS My Question or IssueSpotify no me reproduce anuncios, las canciones las reproduce inmediatamente pero los anuncios no, cuando pasa un anuncio alli se queda y no lo reproduce si no...

  • Newbie
  • Plan Free Country Honduras Device Smart TV LG 4K 2019 Operating System WEB OS   My Question or Issue Spotify no me reproduce anuncios, las canciones las reproduce inmediatamente pero l...
  • 448 Views
  • 0 replies
  • 0 likes
  • TV
  • 448 Views
  • 0 replies
  • 0 likes