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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Visitor
  • 5427 Views
  • 38 replies
  • 6 likes
  • Other
  • 5427 Views
  • 38 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18764 Views
  • 9 replies
  • 2 likes
  • Other
  • 18764 Views
  • 9 replies
  • 2 likes

Superuser Contribution when I try to play songs or playlist it doesn't work

only the songs that were played the last time I was on Spotify play, when I push home it doesn't load and says "sorry, something went wrong search for something else"

  • Visitor
  • only the songs that were played the last time I was on Spotify play, when I push home it doesn't load and says "sorry, something went wrong search for something else"
  • Ivelina
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify on roku freezes

Since adding video support for roku specifically when watching Joe Rogan, the app consistently freezes after a few minutes in at which point you eventually crash back to the home screen. Others have reported this on the roku support forums. Eventuall...

  • Regular
  • Since adding video support for roku specifically when watching Joe Rogan, the app consistently freezes after a few minutes in at which point you eventually crash back to the home screen. Others have ...
  • nanncy
  • Newbie
  • 4150 Views
  • 23 replies
  • 3 likes
  • Other
  • 4150 Views
  • 23 replies
  • 3 likes

Superuser Contribution Re: Video on podcasts has stopped working

Whenever I try to watch a podcast on a Bluetooth connected device, the video playback cuts out! I don't understand. Do I have to watch podcast videos with my phone speakers only?

  • Newbie
  • Whenever I try to watch a podcast on a Bluetooth connected device, the video playback cuts out! I don't understand. Do I have to watch podcast videos with my phone speakers only?
  • Yordan
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Xbox playback stutters

PlanPremiumCountryUSADeviceXbox Series X My Question or IssueI've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second near the last half a minute of every song. I've tried reinstalling it, bu...

  • Regular
  • Plan Premium Country USA Device Xbox Series X   My Question or Issue I've been using Spotify on my Xbox Series X for a year now, and it always stutters exactly once for almost a second n...
  • Bnich1234
  • Visitor
  • 12644 Views
  • 31 replies
  • 2 likes
  • Other
  • 12644 Views
  • 31 replies
  • 2 likes

Superuser Contribution Podcast Episode wont publish

PlanFreeCountryEgyptDeviceHP ProbookOperating SystemWindows OS My Question or IssueI Cant publish my audio podcast, it keeps giving me the same error message."We weren’t able to publish your episode. Please try again." Episode Name: Orange Job Talk -...

  • Visitor
  • Plan Free Country Egypt Device HP Probook Operating System Windows OS   My Question or Issue I Cant publish my audio podcast, it keeps giving me the same error message. "We weren’t ab...
  • Novy
  • Moderator
  • 2740 Views
  • 2 replies
  • 1 likes
  • Other
  • 2740 Views
  • 2 replies
  • 1 likes

Superuser Contribution Re: Spotify gets stuck on songs and ads

This problem started a few days ago for me. Same problem: after a few songs or an ad, the music freezes at the end of whatever is playing and won't start again until the app is reinstalled.

  • Visitor
  • This problem started a few days ago for me. Same problem: after a few songs or an ad, the music freezes at the end of whatever is playing and won't start again until the app is reinstalled. 
  • Susan_GP
  • Moderator
  • 91 Views
  • 1 replies
  • 0 likes
  • 91 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove auto dimming on Roku app or make it a setting

I have a TV out on my covered deck I use for Spotify, and since the last app update on my Roku TV Spotify starts to auto dim the screen. This really sucks outdoors in the direct light. Also the facts that the lyrics are auto dimmed too is kinda weird...

  • Casual Listener
  • I have a TV out on my covered deck I use for Spotify, and since the last app update on my Roku TV Spotify starts to auto dim the screen. This really sucks outdoors in the direct light. Also the facts...
  • mbektic
  • Casual Listener
  • 307 Views
  • 2 replies
  • 0 likes
  • 307 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Musixmatch lyrics adding

My QuestionWill Spotify still add lyrics to a song I have transcribed on Musixmatch if I do not have Spotify Premium?PlanFreeCountryUSDevice(PC)Operating System(Windows 10)

  • Casual Listener
  • My Question Will Spotify still add lyrics to a song I have transcribed on Musixmatch if I do not have Spotify Premium? Plan Free Country US Device (PC) Operating System (Windows 10)
  • 189000
  • Casual Listener
  • 538 Views
  • 3 replies
  • 0 likes
  • Connect
    music
  • 538 Views
  • 3 replies
  • 0 likes

Superuser Contribution Does Spotify Kids Have Instrumental Music?

I am wondering if the "Kids" version of Spotify includes instrumental albums, artists, and/or tracks, since these (predictably) lack any suggestive, lewd, or explicit content. Or is Spotify Kids just nothing but kids songs and soundtracks to the late...

  • Roadie
  • I am wondering if the "Kids" version of Spotify includes instrumental albums, artists, and/or tracks, since these (predictably) lack any suggestive, lewd, or explicit content. Or is Spotify Kids just...
  • Elena
  • Moderator
  • 260 Views
  • 1 replies
  • 0 likes
  • music
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Sound Spotify Premium

PlanPremiumCountryUkDeviceiPhone 12 AND HP laptop (I.e not a device fault!)Operating SystemiOS 10 and windows I.e not a OS fault My Question or Issuethe account is working visibly as normal , no sound is being produced on any device. Please advise??

  • Visitor
  •   Plan Premium Country Uk Device iPhone 12 AND HP laptop (I.e not a device fault!) Operating System iOS 10 and windows I.e not a OS fault    My Question or Issue the account...
  • Ivelina
  • Moderator
  • 166 Views
  • 2 replies
  • 0 likes
  • Chromecast
    Connect
    Other
  • 166 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast episodes disappearing for some users

I run a podcast called White Noise & Sleep Sounds (12 Hours) and around March 16th, I started having listeners contact me, letting me know that many of my episodes on the Spotify App (not web player) had disappeared. Close to half of my catalog disap...

  • Casual Listener
  • I run a podcast called White Noise & Sleep Sounds (12 Hours) and around March 16th, I started having listeners contact me, letting me know that many of my episodes on the Spotify App (not web pla...
  • shartlatte
  • Visitor
  • 5130 Views
  • 8 replies
  • 2 likes
  • Other
  • 5130 Views
  • 8 replies
  • 2 likes

Superuser Contribution Spotify en reproductor pioneer

PlanLo tenía en Premium y debido a este inconveniente lo canceló, actualmente FreepaisEcuadorDispositivoXiamo Mi 9DEH-S4250BTsistema operativoMIUI 12.0.4Mi pregunta o problemaCompre el receptor de audio para auto DEH-S4250BT en julio del año anterior...

  • Newbie
  • Plan Lo tenía en Premium y debido a este inconveniente lo canceló, actualmente Free pais Ecuador Dispositivo Xiamo Mi 9 DEH-S4250BT sistema operativo MIUI 12.0.4 Mi pregunta o problema Comp...
  • Betolau1359
  • Newbie
  • 3835 Views
  • 2 replies
  • 2 likes
  • Connect
    Other
  • 3835 Views
  • 2 replies
  • 2 likes

Superuser Contribution a purchased audiobook is locked in the app

I am the plan manager of a premium plan. I was able to add an audiobook to my library in the webplayer, and can play it in the webplayer, but it continues to show as locked in the app and I can't play it.

  • Visitor
  • I am the plan manager of a premium plan. I was able to add an audiobook to my library in the webplayer, and can play it in the webplayer, but it continues to show as locked in the app and I can't pla...
  • Susan_GP
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify not showing episodes of podcasts

when i open up a podcast playlist the episodes don’t show up and it’s just a blank screen with the cover of the playlist

  • Visitor
  • when i open up a podcast playlist the episodes don’t show up and it’s just a blank screen with the cover of the playlist
  • Susan_GP
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify removing my track despite me doing nothing wrong

Hi, I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services. I have had two incidents when I noticed I had been added to dodgy play...

  • Music Fan
  • Hi,   I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services.   I...
  • djmadwax
  • Newbie
  • 444 Views
  • 3 replies
  • 1 likes
  • Other
  • 444 Views
  • 3 replies
  • 1 likes

Superuser Contribution “Can’t add songs to Collaborative Playlist”

What doesn’t work:- Adding songs to a collaborative playlist on any platform or by a free or premium userWhat does work:- Private playlists work completely fine- Following the collaborative playlist- Viewing and previewing the songs in the collaborat...

  • Newbie
  • What doesn’t work: - Adding songs to a collaborative playlist on any platform or by a free or premium user What does work: - Private playlists work completely fine - Following the collaborati...
  • Maria
  • Moderator
  • 779 Views
  • 3 replies
  • 1 likes
  • Other
  • 779 Views
  • 3 replies
  • 1 likes

Superuser Contribution I have a podcast on Spotify with incorrect recommendations

I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath.In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate for some children to watch this thinking it's a bedti...

  • Visitor
  • I have a horror/western podcast that I just released, called The Foxkey Chronicles What Hides Beneath. In the "similar to" recommendations a bunch of childrens stories are recommended. I would hate ...
  • Elena
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

[Playstation] Controller Shortcuts

PlanPremiumCountryLithuaniaDevice(Playstation 4) My Question or Issue I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards and forwards with R2 and L2, you could skip to the previous/next track with R1 a...

  • Newbie
  • Plan Premium Country Lithuania Device (Playstation 4)   My Question or Issue   I firmly believe the PS4 Controller had shortcuts to use in Spotify: you could skip songs backwards a...
  • Cns0093
  • Visitor
  • 2753 Views
  • 3 replies
  • 4 likes
  • 2753 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Spotify doesn’t play on Bose SoundTouch anymore

PlanPremiumCountryUSADevice(iPhone 11, iPad Air)Operating System(iOS latest update.) My Question or IssueI have a Bose SoundTouch which I can control from my iPhone or iPad using its SoundTouch app. I’ve never had an issue until a few days ago. Whene...

  • Visitor
  • Plan Premium Country USA Device (iPhone 11, iPad Air) Operating System (iOS latest update.)   My Question or Issue I have a Bose SoundTouch which I can control from my iPhone or iPad u...
  • Lpheloung
  • Casual Listener
  • 124696 Views
  • 88 replies
  • 18 likes
  • Connect
    music
    Other
  • 124696 Views
  • 88 replies
  • 18 likes