Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...
Newbie
56861 Views
7 replies
4 likes
Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...
Hello Sometimes, when I listen to music, someone uses a google home to listen music too in my account but i didn't know this person.Is it possible to ban him of my account ? I already change my password but it didn't work…Thank you for the help
Hello Sometimes, when I listen to music, someone uses a google home to listen music too in my account but i didn't know this person. Is it possible to ban him of my account ? I already chan...
Spotify Legend
2638 Views
2 replies
0 likes
PlanPremiumCountryUKDeviceSamsung S9+, Windows DesktopOperating Systemandroid 10 My Question or IssueI was cleaning up my playlists early this year and deleted these two playlists, thinking they were a one time thing. I wasn't aware they constantly u...
Plan Premium Country UK Device Samsung S9+, Windows Desktop Operating System android 10 My Question or Issue I was cleaning up my playlists early this year and deleted these two play...
Spotify Legend
3091 Views
2 replies
0 likes
PremiumCountryuk Device(Samsung Galaxy 9,)Operating System( Android Oreo,) My Question or IssueI seem to have pressed forget device for my amazon echo speaker pair and now i cant listen to music on these speakers. They no longer show up on the device...
Premium Country uk Device (Samsung Galaxy 9,) Operating System ( Android Oreo,) My Question or Issue I seem to have pressed forget device for my amazon echo speaker pair ...
Moderator
10777 Views
1 replies
0 likes
If I have a collaborative playlist and users that added songs to my playlist gets banned or deletes their accounts, the songs added by them in my playlist will disappear?
If I have a collaborative playlist and users that added songs to my playlist gets banned or deletes their accounts, the songs added by them in my playlist will disappear? 🙂
586 Views
0 replies
0 likes
Hey All. Over the past week Spotify has been going a bit rogue on me. out of nowhere when i'm in the middle of Listening to Music Spotify Mid song will just randomly cut to a random song by Djmatko. i've never heard of or listened to this artist befo...
Hey All. Over the past week Spotify has been going a bit rogue on me. out of nowhere when i'm in the middle of Listening to Music Spotify Mid song will just randomly cut to a random song by ...
Spotify Legend
3454 Views
4 replies
2 likes
Plan Premium Country México Device PS4 Operating System PS4 My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to the 5th, 6th, etc. song on a playlist. It happens on both the app and the quic...
Plan Premium Country México Device PS4 Operating System PS4 My Question or Issue Music suddenly stops playing after the current song ends, it can happen after listening to ...
Moderator
9352 Views
28 replies
4 likes
Free Plan: I'm in the US, but I have Alexa set in Italian and my requests are in Italian. Alexa understands my requests ("I will play x from Spotify..."), but in reality plays something else.If I prompt the artist from my iPhone with the Spotify app ...
Free Plan: I'm in the US, but I have Alexa set in Italian and my requests are in Italian. Alexa understands my requests ("I will play x from Spotify..."), but in reality plays something else. If I p...
681 Views
0 replies
0 likes
PlanPremium DuoCountryDominican Republic Device Samsung Galaxy S7 Operating SystemAndroid Oreo My Question or IssueMy boyfriend and I have had the Premium Duo for 3 weeks now, and in our Duo Mix there are no songs by the other (In my playlist only my...
Plan Premium Duo Country Dominican Republic Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue My boyfriend and I have had the Premium Duo ...
977 Views
0 replies
0 likes
I come across Podcast that have commercial breaks when they are done, as a premium user I was led to believe there will be no commercials when i use Spotify. Ca we report then podcast use commercials? I'm a premium user because I don't want any. Exam...
I come across Podcast that have commercial breaks when they are done, as a premium user I was led to believe there will be no commercials when i use Spotify. Ca we report then podcast ...
Community Legend
641 Views
1 replies
1 likes
My Spotify Daily Playlists tend to recommend songs I've already hearted and they do this far more frequently than I would like. Practically half of any of my Daily Playlists consist of hearted songs and I was wondering if there is something I could d...
My Spotify Daily Playlists tend to recommend songs I've already hearted and they do this far more frequently than I would like. Practically half of any of my Daily Playlists consist of hearted songs ...
521 Views
0 replies
0 likes
PlanPremiumCountryGermanyDeviceYamaha Yas 209 ( Sound bar) My Question or Issue I am using spotify connect to play music in my Yamaha YAS 209 soundbar. Whenever i start the connection, it looks fine and then music starts playing. But after a random t...
Plan Premium Country Germany Device Yamaha Yas 209 ( Sound bar) My Question or Issue I am using spotify connect to play music in my Yamaha YAS 209 soundbar. Whenever i ...
Spotify Legend
6021 Views
4 replies
1 likes
When i am on my laptop, I can still listen to the playlist with the songs I liked, but when I am on my mobile, a motorola, I can't find the playlist anymore. I have a premium account, so I pay every month to listen to the music, but this frustrates m...
When i am on my laptop, I can still listen to the playlist with the songs I liked, but when I am on my mobile, a motorola, I can't find the playlist anymore. I have a premium account, so I p...
597 Views
0 replies
1 likes
PlanPremiumCountryGermanyDevice(Volvo Sensus, Samsung Galaxy 10)Operating System(Android 10) My Question or IssueHi all,I have a problem listening to audio books (probably other playlists as well). Very often the player skips some tracks. Actually ev...
Plan Premium Country Germany Device (Volvo Sensus, Samsung Galaxy 10) Operating System (Android 10) My Question or Issue Hi all, I have a problem listening to audio books (probably ...
607 Views
0 replies
0 likes
Does anyone know if only distributors on Spotify's preferred list (DistroKid, CD Baby, etc.) can grant URI links to their artists prior to their first release? I signed up with a distributor called Songtradr to release a song a month in advance, and ...
Does anyone know if only distributors on Spotify's preferred list (DistroKid, CD Baby, etc.) can grant URI links to their artists prior to their first release? I signed up with a distributor...
3196 Views
0 replies
3 likes
I tried to see if I could go on my desktop app and suggest an edit but apparently it has been removed as an option since an article was published back in 2018. I don't know if I'm in the right place but I wanted to suggest a couple edits to be made t...
I tried to see if I could go on my desktop app and suggest an edit but apparently it has been removed as an option since an article was published back in 2018. I don't know if I'm in the rig...
439 Views
0 replies
2 likes
I've been enjoying Spotify's Indie Roadtrip playlist for a couple hours now. Anyone know where the image could have been taken? Thanks, Archie.
I've been enjoying Spotify's Indie Roadtrip playlist for a couple hours now. Anyone know where the image could have been taken? Thanks, Archie.
419 Views
0 replies
0 likes
PlanFreeCountryUSADeviceChromebook My Question or IssueHey, I have a playlist with 166 songs. I know this has been an issue in the past, but my playlist won't load past 100 songs on the web player. I have tried logging out, deleting the playlist and ...
Plan Free Country USA Device Chromebook My Question or Issue Hey, I have a playlist with 166 songs. I know this has been an issue in the past, but my playlist won't load past 1...
589 Views
0 replies
0 likes
I tried to embed my playlist containing all my podcast and embed it to my website. It was working fine in chrome but not working in safari and mobile browser (all kind of browser, including chrome). It say THIS EPISODE PREVIEW CLIP IS NOT AVAILABLE E...
I tried to embed my playlist containing all my podcast and embed it to my website. It was working fine in chrome but not working in safari and mobile browser (all kind of browser, including chrome).&...
675 Views
0 replies
0 likes
PlanFreeCountryUSA DeviceHP ChromebookOperating SystemChrome OS My Question or IssueThe "share" option is missing on Chromebook Spotify desktop app and web player. I would like to embed to my website like I could on Windows. I have an Entertainment m...
Plan Free Country USA Device HP Chromebook Operating System Chrome OS My Question or Issue The "share" option is missing on Chromebook Spotify desktop app and web player. I w...
725 Views
0 replies
0 likes
Hello, I've been having some trouble lately with using Spotify Connect with my Yamaha RX-483 receiver. It has always been working reasonably well, but since a few weeks now I've been experiencing dropouts in the audio and random disconnecting up till...
Hello, I've been having some trouble lately with using Spotify Connect with my Yamaha RX-483 receiver. It has always been working reasonably well, but since a few weeks now I've been experie...
Moderator
5168 Views
8 replies
2 likes
