Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • scxttlxnd
  • Newbie
  • 536 Views
  • 4 replies
  • 2 likes
  • Other
  • 536 Views
  • 4 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17172 Views
  • 8 replies
  • 1 likes
  • Other
  • 17172 Views
  • 8 replies
  • 1 likes

Superuser Contribution In car stereo not connecting to spotify

I just installed a pioneer sph-da130dab head unit in my car in which the bt connection works fine when streeming through spotify but when i switch from bt to spotify app on the head unit, it says no device connected or will show that there is a song ...

  • Newbie
  •   I just installed a pioneer sph-da130dab head unit in my car in which the bt connection works fine when streeming through spotify but when i switch from bt to spotify app on the head unit, it ...
  • Guido
  • Spotify Legend
  • 757 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 757 Views
  • 1 replies
  • 0 likes

Superuser Contribution Did I get hacked?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAbout a month ago Spotify told me my password was wrong even though I knew it was 100 percent...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue About a...
  • Guido
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 573 Views
  • 1 replies
  • 0 likes

Playlist not shuffling

Plan:Premium Plan CountryUSA Device(iPhone 7S Plus)Operating System(iOS 12.3.1) My Question or IssueAnytime I try to play a song from my library and shuffle/add songs to my queue, my queue replaces those selected songs and only plays songs from ONE o...

  • Newbie
  • Plan: Premium Plan   Country USA   Device (iPhone 7S Plus) Operating System (iOS 12.3.1)   My Question or Issue Anytime I try to play a song from my library and shuffle/add...
  • 419 Views
  • 0 replies
  • 1 likes
  • music
  • 419 Views
  • 0 replies
  • 1 likes

Superuser Contribution Re: My Spotify acting strang

Hello,I have the same problems.I select a title, connect to the Denon receiver and another title is displayed.I use a family account.I change to another account, everything works fine.But there are problems with the owner's account.So far I have not ...

  • Visitor
  • Hello, I have the same problems. I select a title, connect to the Denon receiver and another title is displayed. I use a family account. I change to another account, everything works fine. But t...
  • user-removed
  • Not applicable
  • 477 Views
  • 2 replies
  • 0 likes
  • 477 Views
  • 2 replies
  • 0 likes

Alexa Not Playing from “My Songs”

Plan: PremiumCountry: UKDevice Samsung Galaxy S7 AND Amazon Echo Show & DotOperating System 8.0.0 My Question or IssueWhen I attempt to play a song on an Alexa device from my phone I will only allow me to play songs from a playlist. It will not allow...

  • Newbie
  • Plan: Premium Country: UK Device Samsung Galaxy S7 AND Amazon Echo Show & Dot Operating System 8.0.0   My Question or Issue When I attempt to play a song on an Alexa device from m...
  • 506 Views
  • 0 replies
  • 0 likes
  • Other
  • 506 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify song Mix-up

PlanPremiumCountryThe NetherlandsDeviceOneplus 5T & PCOperating SystemAndroid & Windows 10 My Question or IssueA little while ago someone uploaded a song on my Spotify Artist account "Dawnfall". the song is called "Fragmentados" and is some kind of h...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Oneplus 5T &  PC Operating System Android & Windows 10   My Question or Issue A little while ago someone uploaded a song on my ...
  • Guido
  • Spotify Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Other
  • 332 Views
  • 1 replies
  • 0 likes

'Your Library' Update Info

PlanFree and PremiumCountryAllOperating SystemAndroid, Windows. My Question or IssueNow that the Library got finally updated, how was the issues pointed out faced?Does we still have a limit in the 'Liked Songs' of 10k? And now the 'Albums' have the s...

  • Music Fan
  • Plan Free and Premium Country All Operating System Android, Windows.   My Question or Issue Now that the Library got finally updated, how was the issues pointed out faced? Does we still...
  • 348 Views
  • 0 replies
  • 0 likes
  • Other
  • 348 Views
  • 0 replies
  • 0 likes

Playlist Picture Not Updating

PlanPremiumCountryIndonesiaDeviceXiaomi A2 LiteOperating SystemAndroid 9 and Windows 10 My Question or IssueWhen im try to change my playlist picture it works fine on my PC,but on my phone are not updating,i tried log out my account its still not upd...

  • Newbie
  • Plan Premium Country Indonesia Device Xiaomi A2 Lite Operating System Android 9 and Windows 10   My Question or Issue When im try to change my playlist picture it works fine on my PC,b...
  • 310 Views
  • 0 replies
  • 0 likes
  • Other
  • 310 Views
  • 0 replies
  • 0 likes

Spotify song Mix-up

PlanPremiumCountryThe NetherlandsDeviceOneplus 5T & PCOperating SystemAndroid & Windows 10 My Question or IssueA little while ago someone uploaded a song on my Spotify Artist account "Dawnfall". the song is called "Fragmentados" and is some kind of h...

  • Casual Listener
  • Plan Premium Country The Netherlands Device Oneplus 5T &  PC Operating System Android & Windows 10   My Question or Issue A little while ago someone uploaded a song on my ...
  • ListenToGlobal
  • Composer
  • 461 Views
  • 3 replies
  • 0 likes
  • Other
  • 461 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify (on various platforms) drops songs halfway through

Plan: Premium (family)Country: USA Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa) My Question or Issue:Hi all -- I've been having issues with spotify cutting off playback in the middle of a song (sometimes it'll move on t...

  • Newbie
  • Plan: Premium (family) Country: USA   Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa)   My Question or Issue: Hi all -- I've been having issues with spotif...
  • Peter
  • Spotify Legend
  • 897 Views
  • 1 replies
  • 0 likes
  • 897 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums with a couple of songs saved gone in Your Library

PlanPremiumDevicePC and Andriod My Question or IssueThis just happened, but a lot of songs I saved don't show up on the album list anymore. The entire albums I saved are still there, but the ones where I saved one or two songs from aren't there any m...

  • Newbie
  • Plan Premium Device PC and Andriod   My Question or Issue This just happened, but a lot of songs I saved don't show up on the album list anymore. The entire albums I saved are still there,...
  • randomuser3
  • Regular
  • 952 Views
  • 2 replies
  • 2 likes
  • Other
  • 952 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs and Podcasts stop playing after seconds

PlanPremiumCountryThailand DeviceSpotify websitehttps://open.spotify.com/browse/featured Operating SystemWindows 7 / Google Chrome My Question or IssueSongs and Podcasts stop playing and skip to the next one after seconds

  • Casual Listener
  • Plan Premium Country Thailand   Device Spotify website https://open.spotify.com/browse/featured   Operating System Windows 7 / Google Chrome   My Question or Issue Songs a...
  • mapring21231
  • Casual Listener
  • 992 Views
  • 2 replies
  • 1 likes
  • music
  • 992 Views
  • 2 replies
  • 1 likes

Genres order of artist

Hi there,I was wondering about the following.I used the Web API and Spotipy library to retrieve the genres associated with a specific artist. The genres seem to be sorted alphabetically, but is there a way to get a list of the genres sorted by releva...

  • Newbie
  • Hi there, I was wondering about the following. I used the Web API and Spotipy library to retrieve the genres associated with a specific artist. The genres seem to be sorted alphabetically, but is t...
  • 311 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 311 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Song names don't match the music

Hi Spotify, In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly listed as Flute Concerto ... and it lists the composer as Aram ...

  • Newbie
  • Hi Spotify,   In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly lis...
  • Jemi
  • Spotify Legend
  • 996 Views
  • 1 replies
  • 0 likes
  • Other
  • 996 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Artwork won't update in Spotify

Hi, I have a podcast on Spotify (here) whereby I host the files on my website and use feedburner to generate the RS feed. I changed the artwork last year (feedburner points to an artwork file hosted on my domain under the SmartCast settings) and it's...

  • Newbie
  • Hi,   I have a podcast on Spotify (here) whereby I host the files on my website and use feedburner to generate the RS feed. I changed the artwork last year (feedburner points to an artwork fil...
  • Jemi
  • Spotify Legend
  • 6119 Views
  • 1 replies
  • 0 likes
  • Other
  • 6119 Views
  • 1 replies
  • 0 likes

Superuser Contribution Repeated reports that playlist is inappropriate or offensive

I have a playlist that has been operating since 2013. Three weeks ago, someone made a report that the playlist name, image, and description was offensive or inappropriate. After I contested the report, Spotify reviewed, apologised as all three were n...

  • Casual Listener
  • I have a playlist that has been operating since 2013. Three weeks ago, someone made a report that the playlist name, image, and description was offensive or inappropriate. After I contested the repor...
  • Jemi
  • Spotify Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • Other
  • 430 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Discord status not working for my spotify account

PlanFamily PremiumCountrySwedenDeviceDesktopOperating SystemWindows 10 Pro My Question or IssueMy spotify account and discord account are both connected. Tried removing the apps from both the spotify website, and from my discord account. Problem is, ...

  • Newbie
  • Plan Family Premium Country Sweden Device Desktop Operating System Windows 10 Pro   My Question or Issue My spotify account and discord account are both connected. Tried removing the a...
  • Jemi
  • Spotify Legend
  • 922 Views
  • 1 replies
  • 0 likes
  • Other
  • 922 Views
  • 1 replies
  • 0 likes

Superuser Contribution Firestick issues

PlanFreeCountryUKDeviceTV via amazon firestickOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhilst playing the app worked fine for a couple of songs until the ad came on and the stalled and would not progress t the next ...

  • Casual Listener
  • Plan Free Country UK Device TV via amazon firestick Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Whilst playing the app worked fine for a couple...
  • Fartsplsh
  • Casual Listener
  • 2332 Views
  • 2 replies
  • 2 likes
  • Other
  • 2332 Views
  • 2 replies
  • 2 likes

SoundTouch Song Information.

PlanPremium Country: US DeviceIPad Air 2, Samsung Note 8Operating System(iOS 10, Android Oreo, My Question or Issue I am playing Spotify through the Bose SoundTouch app. The song information displayed is always incorrect, as verified by my ears and/o...

  • Casual Listener
  •   Plan Premium   Country: US   Device IPad Air 2, Samsung Note 8 Operating System (iOS 10, Android Oreo,    My Question or Issue   I am playing Spotify...
  • 266 Views
  • 0 replies
  • 0 likes
  • Other
  • 266 Views
  • 0 replies
  • 0 likes