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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

Rhoem

Newbie

78373 Views

9 replies

4 likes

  • 78373 Views
  • 9 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

kgarjith

Casual Listener

42305 Views

232 replies

21 likes

Other
  • 42305 Views
  • 232 replies
  • 21 likes

Superuser Contribution Other premium plan's music on different network

When listening to music on my phone (on a mobile network and not connected to WiFi), my audio stream is interrupted. My phone shows a song that another family member is playing at home (on the home WiFi network via Spotify Connect or Google Home). I'...

Regular

When listening to music on my phone (on a mobile network and not connected to WiFi), my audio stream is interrupted.  My phone shows a song that another family member is playing at home (on the ...

Katerina

Spotify Legend

2261 Views

5 replies

0 likes

Connect
  • 2261 Views
  • 5 replies
  • 0 likes

Android TV Connect features

Hi Guys, Do the connect features work on the Android App on Android TV? I was looking to select devices like on my phone and if I'm playing on another device, take control from the Android TV App, like you can from the phone. Thanks,

Regular

Hi Guys,   Do the connect features work on the Android App on Android TV?   I was looking to select devices like on my phone and if I'm playing on another device, take control from the ...

545 Views

0 replies

1 likes

Connect
  • 545 Views
  • 0 replies
  • 1 likes

Affinity Survey not updating/creating new playlists

PlanPremiumCountryUnited States My Question or IssueI had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked great, and created a playlist that I very much enjoy. Now when I review ...

Newbie

Plan Premium Country United States   My Question or Issue I had previously used the Spotify affinity partnership to create a playlist based on music I had liked in the past. It worked grea...

ulrikvn

Casual Listener

1137 Views

1 replies

0 likes

Other
  • 1137 Views
  • 1 replies
  • 0 likes

Russound MCA 88X not broadcasting to Spotify

Plan: PremiumCountry: USA Device: All devices, ie: Samsung Galaxy s8, Macbook Pro late 2016 Hello, In our offie, we have a Russound MCA 88X that is controlled to an iPad. The iPad has the Russound app that usually broadcasts its source name. That iPa...

Newbie

Plan:  Premium Country: USA   Device: All devices, ie: Samsung Galaxy s8, Macbook Pro late 2016   Hello,   In our offie, we have a Russound MCA 88X that is c...

886 Views

0 replies

0 likes

Other
  • 886 Views
  • 0 replies
  • 0 likes

Superuser Contribution No/intermittent cover art on web player

PlanPremiumCountryUKDeviceHP ElitebookOperating SystemWindows 10 My Question or IssueI've started losing the cover art within the web player. I've cleared my history/cookies etc which has had no effect. I always get the first couple of rows showing c...

Newbie

Plan Premium Country UK Device HP Elitebook Operating System Windows 10  My Question or Issue I've started losing the cover art within the web player. I've cleared my history/cookies et...

Guido

Spotify Legend

799 Views

1 replies

0 likes

Other
  • 799 Views
  • 1 replies
  • 0 likes

INFINITE SCROLL

Device(Macbook Pro 2017)Operating System(Mojave 10.14.5) DESKTOP VERSION1.1.9.383.g9f48828e My Question or Issue If you search for a term "(feat. " and open "SEE ALL SONGS" the infinite scroll stop working after the first request.

Casual Listener

    Device (Macbook Pro 2017) Operating System (Mojave 10.14.5)   DESKTOP VERSION 1.1.9.383.g9f48828e   My Question or Issue   If you search for a term "(feat. " ...

535 Views

0 replies

1 likes

Other
  • 535 Views
  • 0 replies
  • 1 likes

"Songs" list removed in Home. Where I find a full list of my songs?

Plan PremiumCountry USADevice PC, web player My Question or Issue-edit-Never mind. Looks like what they changed was the way songs are added to your library. They now appear in a playlist called 'Liked Songs'. I would argue this makes no sense. If the...

Newbie

Plan Premium Country USA Device PC, web player   My Question or Issue -edit- Never mind. Looks like what they changed was the way songs are added to your library. They now appear in a...

emilyyc

Newbie

2154 Views

1 replies

0 likes

Music
  • 2154 Views
  • 1 replies
  • 0 likes

Superuser Contribution The spotify connect doesn't work on the Marantz M-CR610

Plan: PremiumCountry: PortugalDevice: Marantz M-CR610 Since last Tuesday the spotify connect doesn't work on the Marantz M-CR610 ... Can you help me, please?Thank you

Casual Listener

Plan: Premium Country: Portugal Device: Marantz M-CR610   Since last Tuesday the spotify connect doesn't work on the Marantz M-CR610 ... Can you help me, please? Thank you     ...

ggilbert

Newbie

2427 Views

3 replies

0 likes

Marantz
  • 2427 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daily Mixes are different from web browser to mobile

Hi, I noticed today that my Daily Mixes are different from the Spotify browser and my android mobile app. I was listening to one of my Daily Mixes on the browser, and I decided to switch over to my phone. Thats when I noticed the Daily mixes are not ...

Newbie

Hi, I noticed today that my Daily Mixes are different from the Spotify browser and my android mobile app. I was listening to one of my Daily Mixes on the browser, and I decided to switch over to my p...

Guido

Spotify Legend

512 Views

1 replies

0 likes

Music
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Headspace offer ireland

PlanPremiumCountryIreland Device(iPhone 7)Operating System My Question or IssueIs it possible to get the headspace and Spotify offer with an Irish Spotify Account?

Newbie

Plan Premium Country Ireland  Device (iPhone 7) Operating System     My Question or Issue Is it possible to get the headspace and Spotify offer with an Irish Spotify Account?...

Guido

Spotify Legend

739 Views

1 replies

0 likes

Connect
  • 739 Views
  • 1 replies
  • 0 likes

Superuser Contribution Punctuation can't be searched properly

PlanFreeCountryUSA DevicePixlebookOperating SystemChrome My Question or IssueBands, albums, and songs with most common punctuation in their name can't be searched by the actual name. Things such as commas and slashes return "2%(X) depending on what t...

Newbie

  Plan Free Country USA   Device Pixlebook Operating System Chrome   My Question or Issue Bands, albums, and songs with most common punctuation in their name can't be searc...

Jemi

Spotify Legend

1852 Views

1 replies

0 likes

Other
  • 1852 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Queue is unclickable

PlanPremiumCountryUSADeviceSamsung Galaxy S7 My Question or IssueAs of the most recent update, the queue button is greyed out and can't be clicked. I can still add songs to queue but cannot view them.

Casual Listener

Plan Premium Country USA Device Samsung Galaxy S7   My Question or Issue As of the most recent update, the queue button is greyed out and can't be clicked. I can still add songs to queue...

Erb69

Visitor

7558 Views

3 replies

2 likes

Samsung
  • 7558 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Can not submit a question in support page

PlanPremiumCountryTRDeviceChrome Version 74.0.3729.169 (Official Build) (64-bit)Operating SystemWindows 10 My Question or IssueCan't ask a question.While browsing support.spotfiy.com articles, there is "Does this article help**" at the very bottom. W...

Casual Listener

Plan Premium Country TR Device Chrome Version 74.0.3729.169 (Official Build) (64-bit) Operating System Windows 10   My Question or Issue Can't ask a question. While browsing supp...

Dian

Spotify Legend

986 Views

4 replies

1 likes

Other
  • 986 Views
  • 4 replies
  • 1 likes

Superuser Contribution compatibilité spotify sonos

bonjour depuis quelques jours impossible de retrouver mes enceintes sonos a partir de spotify et inversement impossible de faire fonctionner spotify a partir de sonos .... cela me derange car tous les mois je paye pour ce service et pourtant d'autres...

Casual Listener

bonjour depuis quelques jours impossible de retrouver mes enceintes sonos a partir de spotify et inversement impossible de faire fonctionner spotify a partir de sonos ....  cela me derange car ...

Jemi

Spotify Legend

669 Views

1 replies

0 likes

  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some Genius Lyrics and Songs aren’t showing up.

Plan:PremiumCountry:America DeviceiPhone 6sOperating SystemiOS My Question or Issue: Hello, I’d like to report two occurring issues. Sometimes my app will just stop showing Genius Lyrics for some songs. It’s not that the song doesn’t include BTL, bec...

Casual Listener

Plan: Premium Country: America   Device iPhone 6s Operating System iOS   My Question or Issue:   Hello, I’d like to report two occurring issues. Sometimes my app will just ...

thecorpal

Casual Listener

3021 Views

2 replies

0 likes

Other
  • 3021 Views
  • 2 replies
  • 0 likes

Superuser Contribution The track "Entheogenic - Absolute Love" skips a lot

Hi ! I don't know if it's the right place to report this, but I noticed that the track mentioned in the title sounds like it was ripped from a badly scratched CD. It happens on all devices (macOS, Android, iOS, Windows, ...). Streaming quality is set...

Newbie

Hi !   I don't know if it's the right place to report this, but I noticed that the track mentioned in the title sounds like it was ripped from a badly scratched CD. It happens on all devices (...

Jemi

Spotify Legend

754 Views

1 replies

0 likes

Music
  • 754 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked Songs playlist keeps mixing up

PlanPremiumCountryScotlandDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Liked Songs playlist keeps mixing up for some reason. I prefer my songs to be sorted by ...

Newbie

Plan Premium Country Scotland Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My Liked S...

Guido

Spotify Legend

3426 Views

2 replies

1 likes

Other
  • 3426 Views
  • 2 replies
  • 1 likes

Google Home Plays “FilthyFrank” instead of “Joji”

Okay, so this is a very specific problem I am having with playing music through my Google Home Mini which is connected to my Spotify Premium. Whenever I ask Google Home to play the artist Joji or specific songs by Joji (Ex: “Play Demons by Joji”) it ...

Casual Listener

Okay, so this is a very specific problem I am having with playing music through my Google Home Mini which is connected to my Spotify Premium. Whenever I ask Google Home to play the artist Joji or spe...

o13

Newbie

1367 Views

1 replies

0 likes

Other
  • 1367 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs on playlist radio that dont fit genre

PlanPaidCountry USA Device(iPhone 8 plus, firetablet, pcOperating System(iOS 12, Android device, Windows 10,etc.) My Question or IssueHi, I am having a problem with some of my spotify radios where the songs that are on it dont match the genre. I have...

Casual Listener

  Plan Paid Country USA   Device (iPhone 8 plus, firetablet, pc Operating System (iOS 12, Android device, Windows 10,etc.)   My Question or Issue Hi,  I am havin...

ben1989

Regular

904 Views

2 replies

1 likes

Other
  • 904 Views
  • 2 replies
  • 1 likes