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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55882 Views

7 replies

4 likes

  • 55882 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37373 Views

209 replies

18 likes

Other
  • 37373 Views
  • 209 replies
  • 18 likes

Spotify bugs with Amazon Alexa

My IssueI have been using spotify for years now and around a year or two ago I purchased an amazon echo to use for spotify. Ive loved the integration with alexa's voice commands and use Spotify on it on a daily basis. However, since i have purchased ...

Newbie

  My Issue I have been using spotify for years now and around a year or two ago I purchased an amazon echo to use for spotify. Ive loved the integration with alexa's voice commands and use Spo...

1377 Views

0 replies

5 likes

Music
Other
  • 1377 Views
  • 0 replies
  • 5 likes

Superuser Contribution I don't care for German Swiss music. How to stop receiving it?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI receive every day suggestions for German Swiss music. Is it possible to block suggestion I ...

Regular

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recei...

Peter

Spotify Legend

841 Views

1 replies

0 likes

Other
  • 841 Views
  • 1 replies
  • 0 likes

Daily mix wont start, Some songs don't play

My daily mix won't play. At first, I thought it was just connection issues but its been like like this for a month. On the web player (for Chromebook) The playlist loads but when I click on Play/on a song I won't start. On my phone, I've clean restar...

Newbie

  My daily mix won't play. At first, I thought it was just connection issues but its been like like this for a month. On the web player (for Chromebook) The playlist loads but when I click on P...

530 Views

0 replies

0 likes

Other
  • 530 Views
  • 0 replies
  • 0 likes

Spotify on Samsung Galaxy Watch

PlanPremiumCountryAustraliaDeviceSamsung Galaxy Watch SM-R815FOperating SystemTizen My Question or IssueSpotify app (latest version) on the Galaxy watch is consuming lots of battery. Yesterday I went for a 30 min run, playing offline (downloaded) mus...

Casual Listener

Plan Premium Country Australia Device Samsung Galaxy Watch SM-R815F Operating System Tizen   My Question or Issue Spotify app (latest version) on the Galaxy watch is consuming lots of ...

667 Views

0 replies

0 likes

Samsung
  • 667 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Song names don't match the music

Hi Spotify, In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly listed as Flute Concerto ... and it lists the composer as Aram ...

Newbie

Hi Spotify,   In the album 20th Century Classics: Ibert (https://open.spotify.com/album/04rrFB0U9md13UmiqaaFMj?si=MDoXgYkVTTS2K3z8JYSEMg), the song names for songs 13,14 and 15 are wrongly lis...

Jemi

Spotify Legend

1325 Views

1 replies

0 likes

Other
  • 1325 Views
  • 1 replies
  • 0 likes

Cannot insert playlist

https://open.spotify.com/user/lanotek/playlist/6RTpGhp7slj9D1NKFXXnWZ?si=wX6IO9IgRrusuumDc7_L5AI can't share my playlists in playliat exchange. The links are valid but not accepted for whatever reason. It also works as an attachment in the same page,...

Composer

https://open.spotify.com/user/lanotek/playlist/6RTpGhp7slj9D1NKFXXnWZ?si=wX6IO9IgRrusuumDc7_L5AI can't share my playlists in playliat exchange. The links are valid but not accepted for whatever reaso...

489 Views

0 replies

1 likes

Other
  • 489 Views
  • 0 replies
  • 1 likes

Web player stops working when logged in

PlanPremiumCountryUnited KingdomDeviceThinkPadOperating SystemWindows 10 My Question or IssueUp until last week I was happily using Spotify in the web browser without any issues. Then literally in the middle of the day I had closed it and went back t...

Newbie

Plan Premium Country United Kingdom Device ThinkPad Operating System Windows 10   My Question or Issue Up until last week I was happily using Spotify in the web browser without any iss...

476 Views

0 replies

0 likes

Other
  • 476 Views
  • 0 replies
  • 0 likes

Normalize Volume Option

Normalize Option is a great feature, but seems to compress things a little more. Especially in more ''raw'' songs, it kills the vibe and the energy. I assume that you're using some kind of limiter along with a comprosser and they are adjusted by defa...

Composer

Normalize Option is a great feature, but seems to compress things a little more. Especially in more ''raw'' songs, it kills the vibe and the energy. I assume that you're using some kind of limiter al...

406 Views

0 replies

1 likes

Music
  • 406 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Spotify Unlimited works with Airplay?

Hi, I'm on a Spotify Unlimited subscription (I have no desire to go to Premium). My question: can I use Spotify Unlimited with Mac Airplay to play music on a Sonos One speaker?

Newbie

Hi, I'm on a Spotify Unlimited subscription (I have no desire to go to Premium). My question: can I use Spotify Unlimited with Mac Airplay to play music on a Sonos One speaker?

juergengenser

Casual Listener

1384 Views

2 replies

0 likes

Other
  • 1384 Views
  • 2 replies
  • 0 likes

Superuser Contribution Tracks Mixed Up for Five Finger Death Punch

Plan - PremiumCountry - US Device - All My Question or IssueFor the Artist "Five Finger Death Punch" on the Album "War Is The Answer" there are two tracks swapped. The Tracks "Bad Company" and "War Is The Answer" each play the other instead of the co...

Newbie

Plan - Premium Country - US   Device - All   My Question or Issue For the Artist "Five Finger Death Punch" on the Album "War Is The Answer" there are two tracks swapped. The...

Peter

Spotify Legend

494 Views

1 replies

0 likes

Music
  • 494 Views
  • 1 replies
  • 0 likes

Ps4 app not playing podcast episode

PlanFreeCountryUSADevicePS4Operating SystenewestMy Question or IssueWhen I play a new podcast on my ps4 app, I select today's podcast, and it skips to the next episode. I go to my Galaxy s9 and try it, it's working normal. I connect my phone like usu...

Newbie

Plan Free Country USA Device PS4 Operating Syste newest My Question or Issue When I play a new podcast on my ps4 app, I select today's podcast, and it skips to the next episode. I go to my G...

OneByBoo

Roadie

2662 Views

1 replies

1 likes

  • 2662 Views
  • 1 replies
  • 1 likes

Can't Post in Playlist Exchange

PlanPremiumCountryUSADevice(Macbook Pro late 2016)Operating System(MacOS) My Question or IssueI am trying to post my new playlist in the playlist exchange, however whenever I click 'Post' it says 'Fix the highlighted issues' which are: verification f...

Composer

  Plan Premium Country USA Device (Macbook Pro late 2016) Operating System (MacOS)   My Question or Issue I am trying to post my new playlist in the playlist exchange, however wh...

422 Views

0 replies

0 likes

Music
  • 422 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Please remove Fuze Tea ASMR advert

I am not a premium customer, therefore I get adverts during playback - which is fine. However, today a new advert has started playing, from Fuze Tea. I have no issue with the product, but the advert is an ASMR advert, and also advertises an ASMR podc...

Regular

I am not a premium customer, therefore I get adverts during playback - which is fine.   However, today a new advert has started playing, from Fuze Tea. I have no issue with the product, but th...

FanOfDemon89

Newbie

16433 Views

36 replies

83 likes

Other
  • 16433 Views
  • 36 replies
  • 83 likes

Garmin Fenix5+: Error loading podcasts if certain podcasts are subscribed to

PlanPremiumCountryGermanyDeviceGarmin Fenix 5s PlusOperating SystemAndroid 9 My Question or Issue:I used to get an error message when trying to download podcasts to my fenix. The issue is only with podcasts, not music. I found out that when I unsubsc...

Casual Listener

Plan Premium Country Germany Device Garmin Fenix 5s Plus Operating System Android 9   My Question or Issue: I used to get an error message when trying to download podcasts to my fenix....

Newbie_Nick

Regular

3467 Views

7 replies

5 likes

Music
Other
  • 3467 Views
  • 7 replies
  • 5 likes

Superuser Contribution Spotify (on various platforms) drops songs halfway through

Plan: Premium (family)Country: USA Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa) My Question or Issue:Hi all -- I've been having issues with spotify cutting off playback in the middle of a song (sometimes it'll move on t...

Newbie

Plan: Premium (family) Country: USA   Device: Amazon alexa, sonos (controlled by mac or iphone apps, or by alexa)   My Question or Issue: Hi all -- I've been having issues with spotif...

Peter

Spotify Legend

1081 Views

1 replies

0 likes

  • 1081 Views
  • 1 replies
  • 0 likes

Superuser Contribution (Chrome web player) Songs stopping after 9 seconds.

PlanPremiumCountryHungaryDeviceChrome web player Version 71.0.3578.98 (Official Build) (32-bit)Operating SystemWindows 10 My Question or IssueHello All!I had this problem for a long time now, but I just came to the point, that I have to ask my own ve...

Casual Listener

Plan Premium Country Hungary Device Chrome web player  Version 71.0.3578.98 (Official Build) (32-bit) Operating System Windows 10   My Question or Issue Hello All! I had thi...

Neveroules

Casual Listener

2512 Views

3 replies

0 likes

Other
  • 2512 Views
  • 3 replies
  • 0 likes

Restore cloud queue after snapshot

This applies to all members. https://github.com/home-assistant/home-assistant/issues/17979 documents the issue well. It would be really great if we could fix this

Newbie

This applies to all members.   https://github.com/home-assistant/home-assistant/issues/17979 documents the issue well. It would be really great if we could fix this  

491 Views

0 replies

0 likes

Connect
  • 491 Views
  • 0 replies
  • 0 likes

Superuser Contribution Podcasts Won’t Play

PlanPremiumCountryUSADevice(iPhone XS, iPhone 6s, Dell Laptop, HP Laptop)Operating System(iOS 10, Windows 10) My Question or IssueI am always getting an error when I try to listen to Tony Bruski’s podcasts “Real Ghost Stories Online”, and “The Grace ...

Newbie

Plan Premium Country USA Device (iPhone XS, iPhone 6s, Dell Laptop, HP Laptop) Operating System (iOS 10, Windows 10)   My Question or Issue I am always getting an error when I try to l...

Peter

Spotify Legend

1178 Views

1 replies

0 likes

Other
  • 1178 Views
  • 1 replies
  • 0 likes

Superuser Contribution YG album randomly plays when playing music or paused

My Question or IssueOn occassion (now like 2-3 times a day) YG's 4REAL 4REAL album will start playing, stopping whatever music I'm playing at the moment (and just started randomly playing while my music was paused). This is happening across my device...

Newbie

My Question or Issue On occassion (now like 2-3 times a day) YG's 4REAL 4REAL album will start playing, stopping whatever music I'm playing at the moment (and just started randomly playing while my ...

Liber500

Newbie

3241 Views

11 replies

12 likes

Other
  • 3241 Views
  • 11 replies
  • 12 likes

Superuser Contribution Firestick issues

PlanFreeCountryUKDeviceTV via amazon firestickOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhilst playing the app worked fine for a couple of songs until the ad came on and the stalled and would not progress t the next ...

Casual Listener

Plan Free Country UK Device TV via amazon firestick Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Whilst playing the app worked fine for a couple...

Fartsplsh

Casual Listener

2479 Views

2 replies

2 likes

Other
  • 2479 Views
  • 2 replies
  • 2 likes