Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10496 Views
  • 72 replies
  • 9 likes
  • Other
  • 10496 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20154 Views
  • 9 replies
  • 2 likes
  • Other
  • 20154 Views
  • 9 replies
  • 2 likes

Solved!! Does Spotify Ever Delete Spotify Created Playlists?

PlanFree/PremiumCountry USDeviceGalaxy Note 9Operating SystemAndroid My Question or Issue Just wondering if Spotify ever deletes any of the Spotify created playlists? I follow a lot of their playlists and would hate to lose them. I'm sure they wouldn...

  • Gig Goer
  • Plan Free/Premium Country  US Device Galaxy Note 9 Operating System Android   My Question or Issue  Just wondering if Spotify ever deletes any of the Spotify created playlist...
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • Other
  • 287 Views
  • 1 replies
  • 0 likes

Politics and censorship

Plan Country DenmarkDevice Operating System My Question or Issue Is it true that Spotify is now getting into politics by banning ads from conservative voices like PragerU? Check this:Check this my link"Spotify Bans PragerU From Advertising" https://w...

  • Music Fan
  • Plan   Country  Denmark Device   Operating System     My Question or Issue  Is it true that Spotify is now getting into politics by banning ads from conservati...
  • 600 Views
  • 0 replies
  • 2 likes
  • Other
  • 600 Views
  • 0 replies
  • 2 likes

Why does my 2018 wrapped not show minutes listened, top artists, etc.?

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Only top 100 songs and tastebreakers show and that is it.

  • Newbie
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Only top 100 songs and tastebreakers show and that is ...
  • Melchett
  • Casual Listener
  • 2261 Views
  • 2 replies
  • 0 likes
  • music
  • 2261 Views
  • 2 replies
  • 0 likes

Wrapped just takes me straight to playlists - no interesting stats

PlanPremiumCountry UKDeviceThinpad X280Operating SystemManjaro / Firefox My Question or Issue When I visit www.spotifywrapped.com - I get taken straight to the web player with my playlist, without the interesting play stats etc for the year. Please h...

  • Newbie
  • Plan Premium Country  UK Device Thinpad X280 Operating System Manjaro / Firefox   My Question or Issue  When I visit www.spotifywrapped.com - I get taken straight to the web ...
  • Melchett
  • Casual Listener
  • 1647 Views
  • 2 replies
  • 1 likes
  • 1647 Views
  • 2 replies
  • 1 likes

Radio Layout Changed

PlanPremiumCountrySingaporeDevicePC and AndroidOperating SystemWin 10 and Android 7.0, 8.0 My Question or IssueWhy has Spotify changed the radio layout? I actually prefer the previous layout where you can choose the radio station by genre/decade. Ple...

  • Newbie
  • Plan Premium Country Singapore Device PC and Android Operating System Win 10 and Android 7.0, 8.0   My Question or Issue Why has Spotify changed the radio layout? I actually prefer the...
  • 523 Views
  • 0 replies
  • 1 likes
  • Other
  • 523 Views
  • 0 replies
  • 1 likes

What is "msPlayed" field in streaming data?

Hi, I used the "download your data" option and the data are very interesting,though I would like to know what is the exact meaning of "msPlayed" field in streaming data. Anyone? Thanks in advance.

  • Newbie
  • Hi,   I used the "download your data" option and the data are very interesting, though I would like to know what is the exact meaning of "msPlayed" field in streaming data.  Anyone? Than...
  • Nanobena
  • Newbie
  • 3925 Views
  • 4 replies
  • 4 likes
  • Other
  • 3925 Views
  • 4 replies
  • 4 likes

Spotify Radio

PlanPremiumCountry Philippines My Question or Issue HiWhen I play a certain song and then proceed to song radio and play the radio I can't find the like or dislike buttons, it's just the shuffle or repeat songs buttons I see.I tried going to stations...

  • Newbie
  •   Plan Premium Country  Philippines   My Question or Issue  Hi When I play a certain song and then proceed to song radio and play the radio I can't find the like or dislik...
  • 384 Views
  • 0 replies
  • 1 likes
  • PlayStation
  • 384 Views
  • 0 replies
  • 1 likes

Will Ayria's music return to Spotify?

Not sure where to post this. All of Ayria's music except for her latest album has been taken off Spotify today. Is there any information on what happened and if it'll become available again?

  • Gig Goer
  •   Not sure where to post this. All of Ayria's music except for her latest album has been taken off Spotify today.   Is there any information on what happened and if it'll become availabl...
  • Maxim
  • Spotify Star
  • 502 Views
  • 1 replies
  • 1 likes
  • music
  • 502 Views
  • 1 replies
  • 1 likes

Superuser Contribution Web player error: Tab limit reached (Du hast das Tab-Limit erreicht)

PlanFamilyCountry GermanyDevicePCOperating SystemWin7 My Question or Issue Since a few days I can't open the spotify web player due to the error message attached. This happens on Firefox as well as on Chrome, and even when the pc is freshly restarted...

  • Casual Listener
  • Plan Family Country  Germany Device PC Operating System Win7   My Question or Issue  Since a few days I can't open the spotify web player due to the error message attached. T...
  • Cheshirka
  • Casual Listener
  • 14404 Views
  • 47 replies
  • 2 likes
  • 14404 Views
  • 47 replies
  • 2 likes

Solved!! Spotify web player not working on Chrome

PlanFree/PremiumCountry USADevicePCOperating SystemWindows 7 Pro My Question or Issue Hi everyone, I have been unable to access the Spotify web player for a few days now -- it's saying there's an error and to reload, but pushing the reload button jus...

  • Casual Listener
  •   Plan Free/Premium Country  USA Device PC Operating System Windows 7 Pro   My Question or Issue  Hi everyone,  I have been unable to access the Spotify web playe...
  • electricmeow497
  • Casual Listener
  • 8647 Views
  • 2 replies
  • 1 likes
  • 8647 Views
  • 2 replies
  • 1 likes

Spotify Freezing On Beats Headphones

PlanPremiumCountry USDevice(iPhone7)Operating System(iOS 11) My Question or Issue Everytime I connect my beats to my spotify and am listening to music at first everythings good and I'm able to listen to my music fine but eventually when I pause it, i...

  • Newbie
  • Plan Premium Country  US Device (iPhone7) Operating System (iOS 11)   My Question or Issue  Everytime I connect my beats to my spotify and am listening to music at first ever...
  • 1187 Views
  • 0 replies
  • 1 likes
  • Other
  • 1187 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify Connect pauses after 1 hour, restarts after 5 minutes

Plan PremiumUSADevices: Windows PC, Iphone 7, IPad Pro, Denon AVR900SWOS: Windows 10, IOS 12 After approximately 1 hour of playing music, the music stops and the App no longer shows I'm listening on my AVR.After approximately 5 minutes, the music res...

  • Regular
  • Plan Premium USA Devices: Windows PC, Iphone 7, IPad Pro, Denon AVR900SW OS: Windows 10, IOS 12   After approximately 1 hour of playing music, the music stops and the App no longe...
  • John-E
  • Regular
  • 3560 Views
  • 5 replies
  • 0 likes
  • Connect
    Denon
  • 3560 Views
  • 5 replies
  • 0 likes

Samsung watch starts playing after call

The Spotify app automatically starts playing after a call or using bixby. PlanPremium DeviceSamsung Watch Operating SystemTizen 4.0.0.1 My Question or Issue I see there are some live posts about this already but you are ignoring them. Please fix this...

  • Regular
  • The Spotify app automatically starts playing after a call or using bixby.    Plan Premium   Device Samsung Watch    Operating System Tizen 4.0.0.1   My Questi...
  • wojtas29
  • Newbie
  • 764 Views
  • 2 replies
  • 3 likes
  • Samsung
  • 764 Views
  • 2 replies
  • 3 likes

Removed tracks/artists list

PlanPremiumCountry ItalyDeviceNote 9, PCOperating SystemAndroid 8, Windows 10 My Question or IssueIs it possible to have a list of the tracks I removed? I removed some track and artist in the past, now I need to "reactivate" them to let Spotify advic...

  • Newbie
  • Plan Premium Country  Italy Device Note 9, PC Operating System Android 8, Windows 10   My Question or Issue Is it possible to have a list of the tracks I removed?  I removed...
  • 508 Views
  • 0 replies
  • 0 likes
  • music
    Samsung
  • 508 Views
  • 0 replies
  • 0 likes

Superuser Contribution Why does one song keeps saving itself to my library and how do I get it to stop?

PlanPremium Deviceiphone 8, Macbook 13" Hi Spotify community, I've been a premium Spotify user for about a year and a half but I'm brand new to this community, mainly because I've never had an issue before, until recently. I've come to notice that on...

  • Visitor
  • Plan Premium   Device iphone 8, Macbook 13"   Hi Spotify community,   I've been a premium Spotify user for about a year and a half but I'm brand new to this community, mainly b...
  • Jemi
  • Spotify Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 586 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Desktop Header Alignment

Dear community, Is it in any way possible to align the header image of an artist profile to the bottom? When editing my artist header, I can only move the image a little bit (so not completely to the bottom). Because the most important information of...

  • Regular
  • Dear community,   Is it in any way possible to align the header image of an artist profile to the bottom? When editing my artist header, I can only move the image a little bit (so not complete...
  • Jemi
  • Spotify Legend
  • 1042 Views
  • 1 replies
  • 0 likes
  • Other
  • 1042 Views
  • 1 replies
  • 0 likes

Open links in client instead of web palyer

PlanPremium Operating SystemWindows My Question or Issue A setting to choose that open.spotify.com links open in the client (even if it is not running). Please. You ha this feature, why remove it...

  • Casual Listener
  • Plan Premium   Operating System Windows   My Question or Issue  A setting to choose that open.spotify.com links open in the client (even if it is not running). Please. You ha th...
  • Proxycon
  • Casual Listener
  • 642 Views
  • 2 replies
  • 1 likes
  • Other
  • 642 Views
  • 2 replies
  • 1 likes

all my playlists are suddenly completely GONE

Hello there!I've been using spotify premium for years now. Now, all of a sudden, all of my playlists are completely GONE. On all devices. Few days ago they were still there. I really need help here!

  • Casual Listener
  • Hello there! I've been using spotify premium for years now. Now, all of a sudden, all of my playlists are completely GONE. On all devices. Few days ago they were still there. I really need help here!
  • derJones
  • Casual Listener
  • 372 Views
  • 1 replies
  • 0 likes
  • Other
  • 372 Views
  • 1 replies
  • 0 likes

Choose who can collaborate to my playlist

Hello guys, this is my first topic and my question is the following:I've got a playlist, and I'd like to know if is it possible to choose who can edit it(add/remove songs) like, I have some friends also using Spotify and I wanted to make only these f...

  • Casual Listener
  • Hello guys, this is my first topic and my question is the following: I've got a playlist, and I'd like to know if is it possible to choose who can edit it(add/remove songs) like, I have some friends...
  • Brunelicia
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • Other
  • 355 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove known device

Hi, A week ago, I helped a friend set up her new Google Chromecast and Google Home Mini. While doing so, I connected to her Facebook on my phone and logged onto Spotify on her account for the Google Home Mini to play from. I have since then logged ou...

  • Casual Listener
  • Hi,   A week ago, I helped a friend set up her new Google Chromecast and Google Home Mini. While doing so, I connected to her Facebook on my phone and logged onto Spotify on her account for th...
  • Katerina
  • Spotify Legend
  • 646 Views
  • 4 replies
  • 0 likes
  • Other
  • 646 Views
  • 4 replies
  • 0 likes