Announcements

Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

61259 Views

7 replies

4 likes

  • 61259 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

lilbearks

Visitor

38523 Views

215 replies

19 likes

Other
  • 38523 Views
  • 215 replies
  • 19 likes

Radio Genre List lost

PlanPremiumCountry AustriaDeviceiPhone 6Operating SystemWindows 10 My Question or IssueI can't choose any genre on the Radio Layout. A few days ago it still worked. I only can choose proposed Artist.

Casual Listener

Plan Premium Country  Austria Device iPhone 6 Operating System Windows 10   My Question or Issue I can't choose any genre on the Radio Layout. A few days ago it still worked. I on...

Achim1

Newbie

508 Views

1 replies

3 likes

Music
  • 508 Views
  • 1 replies
  • 3 likes

Unknown Device signing in to my account

MY ISSUE: Another device (see attachment), which is unknown to me keeps interrupting my music playing and prompts me to listen to that device and it keeps on playing different playlists and songs. PlanPremiumCountry Philippines Device(iPhone 8 an iph...

Newbie

MY ISSUE:   Another device (see attachment), which is unknown to me keeps interrupting my music playing and prompts me to listen to that device and it keeps on playing different playlists and ...

Sebasty

Community Legend

396 Views

1 replies

0 likes

Other
  • 396 Views
  • 1 replies
  • 0 likes

Playlist Covers

PlanPremiumCountry DeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue Can I use an image for my playlist if I clearly state in the description that I do not own said image? I really, really enjoy customizing my playlists with co...

Newbie

Plan Premium Country   Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  Can I use an image for my playlist if I clearly state in the description...

Sebasty

Community Legend

1337 Views

1 replies

0 likes

Other
  • 1337 Views
  • 1 replies
  • 0 likes

Web Browser not supported

PlanPremiumCountry USDeviceComputerOperating SystemWindows 10 My Question or Issue Just recently I am now unable to play spotify through my web browser. I normally use firefox but i can also use it on internet Explore and Microsoft Edge. Because this...

Newbie

  Plan Premium Country  US Device Computer Operating System Windows 10   My Question or Issue   Just recently I am now unable to play spotify through my web browser. I...

Sebasty

Community Legend

3023 Views

1 replies

0 likes

Other
  • 3023 Views
  • 1 replies
  • 0 likes

Galaxy Watch / Music plays out of nowhere

PlanPremium Free until a fix is availableCountryGermanyDeviceSamsung Galaxy Watch 46mmOperating System4.0.0.1 My Question or IssueAfter handling calls or issuing voice commands, Spotify Android application starts resuming playback from where it was p...

Newbie

Plan Premium Free until a fix is available Country Germany Device Samsung Galaxy Watch 46mm Operating System 4.0.0.1   My Question or Issue After handling calls or issuing voice comm...

1326 Views

0 replies

1 likes

Other
Samsung
  • 1326 Views
  • 0 replies
  • 1 likes

Djay 2 android

PlanPremiumCountryUkDeviceHuawei p20 pro Operating SystemAndroid My Question or IssueLike so many android users I'm having problems getting djay 2 app to work properly Whereas ios users seem happy. My question is why does Spotify only collaborate wit...

Newbie

Plan Premium Country Uk Device Huawei p20 pro  Operating System Android    My Question or Issue Like so many android users I'm having problems getting djay 2 app to work&nbsp...

Nico

Community Legend

600 Views

1 replies

0 likes

Other
  • 600 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on underwater mp3

Hi there! i've a question i do swimming in the pool and i've a underwater mp3 from sony i would like to know if and how can i transfer the music on it it'll be very annoing if i cant

Newbie

Hi there! i've a question i do swimming in the pool and i've a underwater mp3 from sony i would like to know if and how can i transfer the music on it it'll be very annoing if i cant 😞  

Jemi

Spotify Legend

821 Views

1 replies

0 likes

Music
Sony
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify connection issues with Kenwood DDX395

We just installed the Kenwood ddx395 receiver and have paired it up with our phones via Bluetooth. It will very rarely connect to the Spotify input option on the receiver, it usually will just read "connecting" on the screen. It occasionally will con...

Newbie

We just installed the Kenwood ddx395 receiver and have paired it up with our phones via Bluetooth. It will very rarely connect to the Spotify input option on the receiver, it usually will just read "...

Jemi

Spotify Legend

715 Views

1 replies

0 likes

Music
Other
  • 715 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution another artists music added to Ravi of Vixx

My Question or IssueIn the list of solo singles by K-pop idol Ravi (VIXX) there are 2 singles by another artist with the same name. Some time ago I could leave a suggestion to fix this, but now can't find the way.In the screenshot you can see singles...

Casual Listener

My Question or Issue In the list of solo singles by K-pop idol Ravi (VIXX) there are 2 singles by another artist with the same name. Some time ago I could leave a suggestion to fix this, but now can...

Jemi

Spotify Legend

630 Views

1 replies

0 likes

Music
  • 630 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify en Chromecast

Hola. Tengo un plan familiar y reproducimos desde Android o IPhone a un Chrome Cast en el TV. Funcionaba perfectamente y desde hace unos días sólo se reproduce una sola canción y luego se silencia. Actualicé todas las aplicaciones y nada. Pueden ayud...

Casual Listener

Hola. Tengo un plan familiar y reproducimos desde Android o IPhone a un Chrome Cast en el TV. Funcionaba perfectamente y desde hace unos días sólo se reproduce una sola canción y luego se silencia. A...

Jemi

Spotify Legend

498 Views

1 replies

0 likes

  • 498 Views
  • 1 replies
  • 0 likes

Losing tracks from playlists

I have been creating a "best of" playlist for every year since 1961 but have recently noticed that some tracks I had added to the playlists have disappeared. I noticed this because all the tracks by my favourite band, Magazine, are no longer availabl...

Regular

I have been creating a "best of" playlist for every year since 1961 but have recently noticed that some tracks I had added to the playlists have disappeared.   I noticed this because all the t...

lindsc1

Regular

617 Views

2 replies

0 likes

Music
Other
  • 617 Views
  • 2 replies
  • 0 likes

No longer able to tick tracks liked

For the last few days, I have no longer been able to tick tracks that I like. I have tried restarting both Spotify and my Macbook, but the function does not return. Any advice on how to restore that function?

Regular

For the last few days, I have no longer been able to tick tracks that I like.   I have tried restarting both Spotify and my Macbook, but the function does not return.   Any advice on ho...

Sebasty

Community Legend

986 Views

5 replies

0 likes

Music
Other
  • 986 Views
  • 5 replies
  • 0 likes

Superuser Contribution What plays after the recommended songs from a playlist finish and what does thumbing up and down do?

I can't figure out what plays after the "Recommended Songs" under a playlist finish. Is it simply more recommended songs based on that playlist or are they just songs Spotify's algorithm thinks you will like in general? Also, does thumbing these song...

Newbie

  I can't figure out what plays after the "Recommended Songs" under a playlist finish. Is it simply more recommended songs based on that playlist or are they just songs Spotify's algorithm thin...

Jemi

Spotify Legend

960 Views

1 replies

0 likes

Other
  • 960 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Web Player] No Audio until Volume Slider is Moved

PlanFreeCountry DeviceNewer Tower Computer with Up-to-date DriversOperating SystemWindows 10 My Question or IssueThe Spotify web player is absolutely silent (the slider is centered) until I change the volume. Every time a new song begins, the player ...

Casual Listener

Plan Free Country   Device Newer Tower Computer with Up-to-date Drivers Operating System Windows 10   My Question or Issue The Spotify web player is absolutely silent (the slider ...

Jemi

Spotify Legend

1017 Views

3 replies

0 likes

Music
Other
  • 1017 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps injecting tracks with vocals into non-vocal radio. How do I fix this?

PlanPremium CountryUS DeviceWindows 10 PC My Question or IssueSo, I like chiptune, like a lot. I built a song radio off of a song remix based off an undertale song, found here: https://open.spotify.com/track/1hEPY21pijb7EcMKx4f0gS?si=pXs77qMVTqK-gpo7...

Casual Listener

Plan Premium   Country US   Device Windows 10 PC   My Question or Issue So, I like chiptune, like a lot.  I built a song radio off of a song remix based off an undertale...

Jemi

Spotify Legend

857 Views

1 replies

0 likes

Other
  • 857 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Xbox One app

It plays the full song and everything no problem but the time of the song always resets 30-45 seconds after playing. The song plays in full though and doesn't restart but the timer bar doesn't. Any idea how this can be fixed?

Newbie

It plays the full song and everything no problem but the time of the song always resets 30-45 seconds after playing. The song plays in full though and doesn't restart but the timer bar doesn't. Any i...

Jemi

Spotify Legend

498 Views

1 replies

0 likes

Other
  • 498 Views
  • 1 replies
  • 0 likes

Accidentally clicked "Ok we won't play this again" and song doesn't play anymore

PlanPremiumCountryUnited StatesDevice(iPhone 7, PC)Operating System(iOS 12, Windows 10) My Question or IssueI was listening to my usual MJ playlist when I got cut to the radio and accidentally clicked the ⍉ button, and now I can't play "I Want You Ba...

Newbie

Plan Premium Country United States Device (iPhone 7, PC) Operating System (iOS 12, Windows 10)   My Question or Issue I was listening to my usual MJ playlist when I got cut to the radi...

stripify

Casual Listener

16861 Views

4 replies

0 likes

Music
  • 16861 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Wrong artist selected in songs of P.a.n.d.a

My Question or Issue When I go to the artist page of Pxndx, 3 songs of P.a.n.d.a are there like if these are actual Pxndx songs but actually P.a.n.d.a and Pxndx are not the same artist. It is obviously a mistake that should be fixed. The songs of P.a...

Casual Listener

My Question or Issue  When I go to the artist page of Pxndx, 3 songs of P.a.n.d.a are there like if these are actual Pxndx songs but actually P.a.n.d.a and Pxndx are not the same artist. It is ...

Sarkozy8

Casual Listener

692 Views

2 replies

0 likes

Other
  • 692 Views
  • 2 replies
  • 0 likes

SEO - Words used in Playlist description Not Appearing in Search

PlanPremiumCountry Spain Device(Macbook Pro late 2016)Operating System(MacOS High Sierra 10.13.5) My Question or Issue Hey Spotify, My playlist is not showing up in the search result when the main title is mixed with words used in the description. Se...

Gig Goer

Plan Premium Country  Spain   Device (Macbook Pro late 2016) Operating System (MacOS High Sierra 10.13.5)   My Question or Issue   Hey Spotify,   My playlist is...

448 Views

0 replies

1 likes

Other
  • 448 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify can't play this right now. If you have the file on your computer you can import it.

PlanPremiumCountry NorwayDevice Operating SystemWindows 10 My Question or Issue First of all, sorry if I'm not posting this issue in the right place. I wasn't quite sure where to put this. Guide me to a new direction if needed! I've been trying to li...

Casual Listener

Plan Premium Country  Norway Device   Operating System Windows 10   My Question or Issue  First of all, sorry if I'm not posting this issue in the right place. I wasn't ...

Peter

Spotify Legend

2362 Views

3 replies

0 likes

Music
ps3
Sony
  • 2362 Views
  • 3 replies
  • 0 likes