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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • boom_boom_pow
  • Newbie
  • 2241 Views
  • 19 replies
  • 6 likes
  • Other
  • 2241 Views
  • 19 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17812 Views
  • 8 replies
  • 2 likes
  • Other
  • 17812 Views
  • 8 replies
  • 2 likes

Playback- intermittent stops on echo devices

Plan - PremiumCountry - USA DeviceMacBook Pro with El Capitan OSAmazon Echo devices (all types) I have both the full speaker and the small puck style echo devices (hooked up to a stereo) and the problem exists on both - I get intermittent stops in pl...

  • Newbie
  • Plan - Premium Country - USA   Device MacBook Pro with El Capitan OS Amazon Echo devices (all types)   I have both the full speaker and the small puck style echo devices (hooked up...
  • wjschnew
  • Newbie
  • 430 Views
  • 1 replies
  • 0 likes
  • 430 Views
  • 1 replies
  • 0 likes

Artists Tab empty / Play all the songs of an artist that are in my library / Manage the queue

PlanFreeCountry FranceDevicePCOperating SystemW7Pro My Question or Issue 1) I do not understand why on Open Spotify (online player) I have only one artiste in the Artists tab while all artists in my library appear on the PC Spotify application. Too b...

  • Newbie
  • Plan Free Country  France Device PC Operating System W7Pro   My Question or Issue  1) I do not understand why on Open Spotify (online player) I have only one artiste in the A...
  • 465 Views
  • 0 replies
  • 0 likes
  • Other
  • 465 Views
  • 0 replies
  • 0 likes

Solved!! When and how are streams counted?

So like I stream a song right and have it saved to listen to it offline does it still count towards the total stream count when I'm listening to it offline and when connected to WiFi? Basically i am asking when and how are streams counted?

  • Regular
  • So like I stream a song right and have it saved to listen to it offline does it still count towards the total stream count when I'm listening to it offline and when connected to WiFi? Basically ...
  • Loxer
  • Community Legend
  • 3992 Views
  • 1 replies
  • 0 likes
  • Other
  • 3992 Views
  • 1 replies
  • 0 likes

Building Deep Learning Model with Spotify Data

PlanPremiumCountry TaiwanDeviceNoneOperating SystemNone My Question or IssueI am a Premium of Spotify. Recently I gonna to build a music recommender system inspired by this and this.One of them use his iTunes dataset and another use the public free.S...

  • Newbie
  • ...bsp;by this and this. One of them use his iTunes dataset and another use the public free. So could I use Spotify music data to achieve that? It's not commercial. Though I will post the result f...
  • 442 Views
  • 0 replies
  • 0 likes
  • Other
  • 442 Views
  • 0 replies
  • 0 likes

[Web player] Can't play music

Last week the web player stoped working.Tried to remove all the history, cache. still player cant play.Firefox on same PC plays as usual. PlanPremiumCountry IsraelDevice(PC)Operating System(Ubuntu 16.04) My Question or Issue

  • Newbie
  • Last week the web player stoped working. Tried to remove all the history, cache. still player cant play. Firefox on same PC plays as usual.   Plan Premium Country  Israel Device (P...
  • arielleshriver
  • Composer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

chromecast behind the lyrics

PlanPremium family CountryUDA DeviceiPhone 7Operating SystemiOS 11.4 My Question or Issue Members of my family account are able to show genius “behind the lyrics” on chrome cast. I have tried everything but can not figure out how to get this feature ...

  • Newbie
  •   Plan Premium family  Country UDA   Device iPhone 7 Operating System iOS 11.4   My Question or Issue  Members of my family account are able to show genius “behin...
  • arielleshriver
  • Composer
  • 1019 Views
  • 1 replies
  • 0 likes
  • 1019 Views
  • 1 replies
  • 0 likes

Does anyone have the #ThrowbackThursday playlist from May 24, 2018? It was so good!

PlanPremiumCountry USA(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Does anyone have the #ThrowbackThursday playlist from May 24, 2018? It was so good! It had MGMT and others. I was crushed when I learned the list refreshes and you los...

  • Newbie
  • Plan Premium Country  USA (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Does anyone have the #ThrowbackThursday playlist from May 24, 2018? It was so good...
  • armcampbell
  • Newbie
  • 765 Views
  • 1 replies
  • 0 likes
  • 765 Views
  • 1 replies
  • 0 likes

Playlist suddenly empty

Spotify UsernamefengapapitPlanPremiumCountry FranceDeviceAndroid, Windows 10 and LinuxOperating SystemAndroid 8.1, Windows 10 and Linux My Question or Issue My main playlist built from the time I subscribed to spotify years ago is now suddenly empty ...

  • Music Fan
  • Spotify Username fengapapit Plan Premium Country  France Device Android, Windows 10 and Linux Operating System Android 8.1, Windows 10 and Linux   My Question or Issue  My ...
  • fengapapit
  • Music Fan
  • 4526 Views
  • 4 replies
  • 1 likes
  • Other
  • 4526 Views
  • 4 replies
  • 1 likes

Solved!! Spotify stops playing and disconnects from chromecast when manually skipping songs

Spotify UsernamepetturikPlanPremiumCountry NetherlandsDeviceHuawei Nexus 6POperating SystemAndroid 8.1 Since yesterday i am experiencing problems with Spotify and my Chromecasts. I can put up a playlist and it will play the songs without a hitch. How...

  • Casual Listener
  • Spotify Username petturik Plan Premium Country  Netherlands Device Huawei Nexus 6P Operating System Android 8.1   Since yesterday i am experiencing problems with Spotify and my...
  • mikew_nt
  • Regular
  • 5210 Views
  • 3 replies
  • 0 likes
  • 5210 Views
  • 3 replies
  • 0 likes

Android app not scrobbling to last.fm

None of my music I'm listening to on my phone is showing up on my last.fm. When I use my computer, the scrobbles stay in my library, but when I use my phone, last.fm says it's scrobbling the track i'm playing, but when the track is over, it doesn't s...

  • Newbie
  • None of my music I'm listening to on my phone is showing up on my last.fm.  When I use my computer, the scrobbles stay in my library, but when I use my phone, last.fm says it's scrobbling the tr...
  • leq-5d2_b84wi
  • Newbie
  • 7413 Views
  • 19 replies
  • 8 likes
  • 7413 Views
  • 19 replies
  • 8 likes

google assistant not working anymore

PlanPremiumCountry BelgiumDevicegoogle assistant on google home , and serveral google mini's , in english Operating Systemgoogle assistant My Question or Issuevoice commands to play something on spotify now always return 'something went wrong'. I had...

  • Newbie
  •   Plan Premium Country  Belgium Device google assistant on google home , and serveral google mini's , in english  Operating System google assistant   My Question or...
  • magnusholmqvist
  • Spotify
  • 690 Views
  • 2 replies
  • 0 likes
  • Other
  • 690 Views
  • 2 replies
  • 0 likes

Web player frozen on Trojan Ad

I am using the Free web player on a Macbook Pro running OS High Sierra in the U.S. A few days ago the Spotify froze on an Trojan ad. I have tried switching to different playlists, logging in/out several times, and I have cleared my computer's cache. ...

  • Newbie
  •   I am using the Free web player on a Macbook Pro running OS High Sierra in the U.S.   A few days ago the Spotify froze on an Trojan ad. I have tried switching to different playlist...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Superuser Contribution M-Maybe by I.O.I and Very Very Very by I.O.I plays the wrong track

CountryMalaysia My Question or Issue Both of the songs listed from my subject title were switched around and plays the wrong track

  • Newbie
  • Country Malaysia   My Question or Issue  Both of the songs listed from my subject title were switched around and plays the wrong track
  • lihajm5-_12rq
  • Newbie
  • 2407 Views
  • 2 replies
  • 4 likes
  • music
  • 2407 Views
  • 2 replies
  • 4 likes

Can't find my podcast in spotify

Hi,My podcast recently got approved through Podbean. Yet, I can't seem to find it on spottify, neither can my listeners. The podcast is called "Real Talk with Teresa Agyemang"

  • Casual Listener
  • Hi, My podcast recently got approved through Podbean. Yet, I can't seem to find it on spottify, neither can my listeners.   The podcast is called "Real Talk with Teresa Agyemang"
  • 556 Views
  • 0 replies
  • 0 likes
  • 556 Views
  • 0 replies
  • 0 likes

Meu WebPlayer não funciona

Meu WebPlayer simplesmente não funciona. Não importa qual conta eu faço login, em qual computador que seja, não toca nenhuma música. Já tentei em vários navegadores, dar permissão e apagar o cache e nada. Continua não tocando nada.

  • Newbie
  • Meu WebPlayer simplesmente não funciona. Não importa qual conta eu faço login, em qual computador que seja, não toca nenhuma música. Já tentei em vários navegadores, dar permissão e apagar o cache e ...
  • Bittencourt
  • Spotify Star
  • 2205 Views
  • 1 replies
  • 2 likes
  • 2205 Views
  • 1 replies
  • 2 likes

Samsung Gear S3 and Iphone X ( Can*t use remote/find function)

Dear All, I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibility of Spotify alone, otherwise I would have bought a runni...

  • Regular
  • Dear All,   I have an Iphone X, Spotify premium and yesterday I got myself a Samsung Gear S3 Classic from a rather untruthful salesman at the Samsung Concept Store. I bought it for the possibi...
  • 700 Views
  • 0 replies
  • 0 likes
  • Samsung
  • 700 Views
  • 0 replies
  • 0 likes

Why are playlist results not included when I search on https://open.spotify.com/search/recent ?

PlanPremiumCountryFaroe Islands / Denmark DeviceSurface Laptop 2017Operating SystemWindows 10 My Question or IssueWhen searching on https://open.spotify.com/search/recent it says "Search for an Artist, Song, Album or Playlist", but results do clearly...

  • Newbie
  • Plan Premium Country Faroe Islands / Denmark  Device Surface Laptop 2017 Operating System Windows 10   My Question or Issue When searching on https://open.spotify.com/search/...
  • 326 Views
  • 0 replies
  • 0 likes
  • Other
  • 326 Views
  • 0 replies
  • 0 likes

Can't watching Videos on LG TVs

PlanPremiumCountry SpainDeviceLG Smart TVOperating SystemWebOS My Question or Issue I can't watch Videos on my Smart TV LG

  • Newbie
  • Plan Premium Country  Spain Device LG Smart TV Operating System WebOS   My Question or Issue  I can't watch Videos on my Smart TV LG
  • 677 Views
  • 0 replies
  • 1 likes
  • 677 Views
  • 0 replies
  • 1 likes

Playlist description won't update

Hi, my playlist description won't update - every time I edit it and close the app and come back to it, the edit isn't there and it reverts back to the original. Any suggestions? thanks

  • Newbie
  • Hi, my playlist description won't update - every time I edit it and close the app and come back to it, the edit isn't there and it reverts back to the original. Any suggestions? thanks
  • vlimao
  • Roadie
  • 4091 Views
  • 7 replies
  • 35 likes
  • Other
  • 4091 Views
  • 7 replies
  • 35 likes