Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 7sd-_491obm6p
  • Newbie
  • 10267 Views
  • 72 replies
  • 9 likes
  • Other
  • 10267 Views
  • 72 replies
  • 9 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 20095 Views
  • 9 replies
  • 2 likes
  • Other
  • 20095 Views
  • 9 replies
  • 2 likes

Superuser Contribution Web player - after pressing play nothing

PlanPremiumCountryCzech Operating SystemWIN7 - chrome My Question or Issue At my work, I want to play spotify from web player - no other option is possible for me. I can login to spotify web player, I can search through albums, can select it, but whn...

  • Newbie
  • Plan Premium Country Czech    Operating System WIN7 - chrome  My Question or Issue  At my work, I want to play spotify from web player - no other option is possible for me...
  • Jemi
  • Spotify Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • Other
  • 718 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account cannot use Yamaha speaker

PlanPremiumCountryNetherlands DeviceiPhone XOperating SystemiOS12 My Question or IssueMy wife and I both have our own Spotify Premium account and want to use this with our Yamaha R-N301 stereo. Since recently my wife's Spotify account doesn't show ou...

  • Newbie
  • Plan Premium Country Netherlands  Device iPhone X Operating System iOS12   My Question or Issue My wife and I both have our own Spotify Premium account and want to use this with o...
  • Jemi
  • Spotify Legend
  • 410 Views
  • 1 replies
  • 0 likes
  • Other
  • 410 Views
  • 1 replies
  • 0 likes

Spotify Connect Bitrate

PlanFree/PremiumCountry AustriaDeviceSamsung Xcover 4, Denon DNP-800NEOperating SystemAndroid My Question or IssueI use Spotify Connect on my Networkplayer Denon DNP-800NE. As remote control i use a Samsung Galaxy Xcover 4 running on Android.Which de...

  • Newbie
  •  Plan Free/Premium Country  Austria Device Samsung Xcover 4, Denon DNP-800NE Operating System Android   My Question or Issue I use Spotify Connect on my Networkplayer Denon D...
  • 792 Views
  • 0 replies
  • 1 likes
  • Connect
    Denon
  • 792 Views
  • 0 replies
  • 1 likes

Superuser Contribution I cannot play The Romantic Master Virtuoso Piano Transcriptions by Earl Wild

PlanPremiumCountry PhilippinesDeviceiPhone 6, Thinkpad T440Operating Systemi0S 10, Windows 8.1 My Question or IssueI recently found out of an album of Earl Wild, The Romantic Master Virtuoso Piano Transcriptions. So I searched in the Spotify app, and...

  • Casual Listener
  • Plan Premium Country  Philippines Device iPhone 6, Thinkpad T440 Operating System i0S 10, Windows 8.1   My Question or Issue I recently found out of an album of Earl Wild, Th...
  • Guido
  • Spotify Legend
  • 358 Views
  • 1 replies
  • 0 likes
  • Other
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my upload having so many delays?

Why is my upload having so many delays? I uploaded 2 weeks in advance to try and get it in time for editorial reviewal and it has been over a week since I have uploaded the song to my distributor with no reply. Is it going to be released on time? All...

  • Casual Listener
  • Why is my upload having so many delays? I uploaded 2 weeks in advance to try and get it in time for editorial reviewal and it has been over a week since I have uploaded the song to my distributor wit...
  • Guido
  • Spotify Legend
  • 1952 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1952 Views
  • 1 replies
  • 0 likes

Galaxy Watch Issue: Spotify automatically resume audio

PlanPremiumCountry FranceDeviceSamsung Galaxy Watch SM-R800Operating SystemTizen v4.0.0.1SW vR800XXU1BRJ4Spotify Version 1.2.1My Question or Issue Hi,Here is the description of my issue, reproduced many times, even after system reset.- Disconnect the...

  • Newbie
  • Plan Premium Country  France Device Samsung Galaxy Watch SM-R800 Operating System Tizen v4.0.0.1 SW vR800XXU1BRJ4 Spotify Version 1.2.1 My Question or Issue  Hi, Here is th...
  • spotyoufy
  • Newbie
  • 2187 Views
  • 1 replies
  • 10 likes
  • Samsung
  • 2187 Views
  • 1 replies
  • 10 likes

I can't find my own music in the list for posting background music through Instagram.

It seems like it's organized pretty randomly, sometimes by song and sometimes through artists. I'm confused as to why it would only give the option of playing "popular" songs as I found a lot of stuff on the list that is not popular at all. Anyone kn...

  • Casual Listener
  • It seems like it's organized pretty randomly, sometimes by song and sometimes through artists.  I'm confused as to why it would only give the option of playing "popular" songs as I found a lot o...
  • 478 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Your Music
  • 478 Views
  • 0 replies
  • 0 likes

Solved!! My podcast is duplicated on Spotify

I've changed the hosting of my podcast, and now my show is duplicated. Both have recent episodes (thanks to 301 redirection). I would like the old podcast to be removed.The address of the old podcast is: https://open.spotify.com/show/4MVli0zpG4a6ChrL...

  • Casual Listener
  •   I've changed the hosting of my podcast, and now my show is duplicated. Both have recent episodes (thanks to 301 redirection). I would like the old podcast to be removed. The address of the...
  • HowardMarks
  • Composer
  • 3439 Views
  • 3 replies
  • 0 likes
  • Other
  • 3439 Views
  • 3 replies
  • 0 likes

[Web Player] Rearrange Playlists

PlanPremiumCountry USADeviceAny (Web Player)Operating SystemAny (Web Player) My Question or Issue The web Player for Spotify will not let you rearrange playlists in the library, or tracks within playlists. When you drag an item, the "link" icon appea...

  • Regular
  • Plan Premium Country  USA Device Any (Web Player) Operating System Any (Web Player)   My Question or Issue  The web Player for Spotify will not let you rearrange playlists in...
  • coryrowens
  • Regular
  • 1008 Views
  • 6 replies
  • 0 likes
  • Other
  • 1008 Views
  • 6 replies
  • 0 likes

Song not showing up

There was a song on Spotify called Without you by My Darkest Days, and when ever I look it up it's not there. I know it was on Spotify before, because at one point in time it was saved to my playlist. It was just on my queue but, it immediately skipe...

  • Casual Listener
  • There was a song on Spotify called Without you by My Darkest Days, and when ever I look it up it's not there. I know it was on Spotify before, because at one point in time it was saved to my playlist...
  • HowardMarks
  • Composer
  • 1448 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 1448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Link of my playlist shows wrong image, title and info when posting on facebook

Hello, When i copy my playlist link and post it on facebook, it shows a blank image and a false title in the description of the playlist. Link to my playlist: https://open.spotify.com/user/djorphannl/playlist/6P3WMx5lBSYWrZxR7rMo4W?si=uk6mLkmtQ7SI6u0...

  • Regular
  • Hello,   When i copy my playlist link and post it on facebook, it shows a blank image and a false title in the description of the playlist.   Link to my playlist:   https://open....
  • djorphannl
  • Regular
  • 2532 Views
  • 7 replies
  • 0 likes
  • Other
  • 2532 Views
  • 7 replies
  • 0 likes

Superuser Contribution Unrestricted access to Spotify connect

I dont´t know if this is only with Denon but I have no control of who can access my receiver. Everyone who has ever been connected to my WiFi and has Spotify Premium can start my receiver from anywhere at anytime. This might be funny a couple times i...

  • Regular
  • I dont´t know if this is only with Denon but I have no control of who can access my receiver. Everyone who has ever been connected to my WiFi and has Spotify Premium can start my receiver from anywhe...
  • Jemi
  • Spotify Legend
  • 1305 Views
  • 1 replies
  • 0 likes
  • All devices
  • 1305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Using Spotify offline without a phone (Samsung Gear S3)

Is it possible to play downloaded playlists on a Gear S3 without your phone or connected to Wi-Fi?I have successfully downloaded a playlist and it works fine when i'm connected to my phone or Wi-Fi but when i try to play it without these, it doesn't ...

  • Newbie
  • Is it possible to play downloaded playlists on a Gear S3 without your phone or connected to Wi-Fi? I have successfully downloaded a playlist and it works fine when i'm connected to my phone or Wi-Fi...
  • Jemi
  • Spotify Legend
  • 1864 Views
  • 1 replies
  • 1 likes
  • Samsung
  • 1864 Views
  • 1 replies
  • 1 likes

Superuser Contribution Portuguese rock band eliminated?

Hi, For some time I do not search for the Portuguese rock band "Comme-restus", in which I've heard on Spotify. Now I can't find. Can you tell me what happened or if it is possible to go back to add?Thank you. Regards,Bruno Almeirao

  • Newbie
  • Hi,   For some time I do not search for the Portuguese rock band "Comme-restus", in which I've heard on Spotify. Now I can't find. Can you tell me what happened or if it is possible to go back...
  • Jemi
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • music
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution PlayStation

Cannot unlink Spotify account from PlayStation 4 account by any means. Very frustrating.

  • Newbie
  • Cannot unlink Spotify account from PlayStation 4 account by any means. Very frustrating.
  • Jemi
  • Spotify Legend
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Superuser Contribution unavailable tracks

Hi everyone, I was wondering how to add certain not available songs on Spotify. I tried downloading the mp3 on my PC and then importing it on Local Files but the track does not appear on my iphone's playlist when searching for it, it does not play ev...

  • Newbie
  • Hi everyone, I was wondering how to add certain not available songs on Spotify. I tried downloading the mp3 on my PC and then importing it on Local Files but the track does not appear on my iphone's ...
  • Jemi
  • Spotify Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Spotify mobile adding random songs ?

So i have an android phone and everytime I want to listen to my playlist I see that there are other random songs that I did not add. When I'm on my computer it doesn't show those other songs, it only happens on my android. I created another account a...

  • Visitor
  • So i have an android phone and everytime I want to listen to my playlist I see that there are other random songs that I did not add. When I'm on my computer it doesn't show those other songs, it only...
  • Sebasty
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • music
    Other
    Samsung
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Philips DS9100W 015 won't connect.

A few days ago Spotify Connect worked perfectly fine. I use Spotify Connect on both my android and my macbook but now it dosen't work on any of those two. The speaker still shows as an available device but it just can't connect. I'm pretty sure it ha...

  • Newbie
  • A few days ago Spotify Connect worked perfectly fine.  I use Spotify Connect on both my android and my macbook but now it dosen't work on any of those two. The speaker still shows as an availab...
  • Jemi
  • Spotify Legend
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Local files questions

I'm a noob, so please be patient 1. When viewing a playlist I made, how do I know which files are local? I assume people I share my playlists with cannot see local files and I want to exclude local songs.2. I have a rather large iTunes library... abo...

  • Regular
  • I'm a noob, so please be patient 😉 1. When viewing a playlist I made, how do I know which files are local? I assume people I share my playlists with cannot see local files and I want to exclud...
  • Sebasty
  • Community Legend
  • 515 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 515 Views
  • 3 replies
  • 0 likes

Superuser Contribution Seguidores

Hola buenas estoy algo preocupado porque mi playlist que tenia casi 9,500 seguidores pero ahora de la nada se fueron muchos mas de 500 y no se lo que esta pasando y que ´puedo hacer para que no pase esto y mas que nada me entristece porque a la playl...

  • Newbie
  • Hola buenas estoy algo preocupado porque mi playlist que tenia casi 9,500 seguidores pero ahora de la nada se fueron muchos mas de 500 y no se lo que esta pasando y que ´puedo hacer para que no pase ...
  • Jemi
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes