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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Solved!! Nothing happens when pressing play button on bottom toolbar or in main part of the screen

I searched around for a while and couldn't find anything about my issue so I thought I would start a new topic. In the Spotify web player, everything loads fine but when I press the play button on anything (playlists, individual songs or albums, etc....

  • Casual Listener
  • I searched around for a while and couldn't find anything about my issue so I thought I would start a new topic.    In the Spotify web player, everything loads fine but when I press the pl...
  • TheGamingAlpaca
  • Casual Listener
  • 14418 Views
  • 9 replies
  • 0 likes
  • Web Player
  • 14418 Views
  • 9 replies
  • 0 likes

Solved!! Chromecast working perfectly except with spotify web player

Chromecast working perfectly except with spotify web player.When try to cast from https://open.spotify.com it just starts and then disconnects. The same Chromecast working perfectly casting tab i Chrome and when playing from Spotify application used ...

  • Casual Listener
  • Chromecast working perfectly except with spotify web player. When try to cast from https://open.spotify.com it just starts and then disconnects.   The same Chromecast working per...
  • Habeef
  • Casual Listener
  • 11736 Views
  • 6 replies
  • 1 likes
  • 11736 Views
  • 6 replies
  • 1 likes

Spotify Connect vs Bluesound (Node 2)

Hi all,I never managed to connect my Spotify account to a Bluesound system. Bluesound claims that it should work, but I don't see Bluesound in the list of hardware partners.I guess this link between Spottify Connect and Bluesound needs to be bootstra...

  • Casual Listener
  • Hi all, I never managed to connect my Spotify account to a Bluesound system. Bluesound claims that it should work, but I don't see Bluesound in the list of hardware partners. I guess thi...
  • RRWiii
  • Newbie
  • 9531 Views
  • 4 replies
  • 1 likes
  • Other
  • 9531 Views
  • 4 replies
  • 1 likes

Spotify stopped playing and clicking Play does not help

I am using spotify just from today on a Linux box (Ubuntu 16.04.3) with firefox 59.0.2, and I start the play of an album, and then the first or second song just stops. Clicking on "Pause" and then "Play" does not help - the button stays in state "Pla...

  • Newbie
  • I am using spotify just from today on a Linux box (Ubuntu 16.04.3) with firefox 59.0.2, and I start the play of an album, and then the first or second song just stops. Clicking on "Pause" and then "P...
  • patriciassantos
  • Newbie
  • 1177 Views
  • 5 replies
  • 3 likes
  • 1177 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution Samsung Smart TV - Troubleshooting

Want to use Spotify on your TV? With the Spotify app on Samsung Smart TVs, you can. Samsung Smart TV: 2012-2014 models (running the Orsay operating system) If your Samsung Smart TV was produced between 2012-2014 and is running the Orsay operating sys...

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  • Spotify
  • Spotify
  • Want to use Spotify on your TV? With the Spotify app on Samsung Smart TVs, you can.   Samsung Smart TV: 2012-2014 models (running the Orsay operating system)   If your Samsung ...
  • silviojuniorr
  • Newbie
  • 78702 Views
  • 62 replies
  • 2 likes
  • 78702 Views
  • 62 replies
  • 2 likes

Meek Mill

We'd like to see the real time analaytics for Meek Mill's "Dreams and Nightmares" since he's been released from jail today.

  • Newbie
  • We'd like to see the real time analaytics for Meek Mill's "Dreams and Nightmares" since he's been released from jail today. 
  • 466 Views
  • 0 replies
  • 0 likes
  • Mobile
    music
  • 466 Views
  • 0 replies
  • 0 likes

Daily Mix missing on Samsung TV

Hello all, I don't know if this is a bug or the way is designed, but I am not able to find my Daily Mixes when using Spotify on a Samsung TV. Appreciate any help. Thanks!

  • Casual Listener
  • Hello all,   I don't know if this is a bug or the way is designed, but I am not able to find my Daily Mixes when using Spotify on a Samsung TV. Appreciate any help.   Thanks!
  • stratosnn
  • Composer
  • 811 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 811 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not selected music starts

While I am listening to my playlist, a song I did not select, starts. It is always the same song. This thing happens always after some minutes my playlist plays. Why? How can I stop this?

  • Newbie
  • While I am listening to my playlist, a song I did not select, starts. It is always the same song. This thing happens always after some minutes my playlist plays. Why? How can I stop this?
  • Aimee_T
  • Roadie
  • 436 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 436 Views
  • 1 replies
  • 0 likes

Unwanted Chromecast (hacker?)

I'm trying to listen to my music but my phone is saying that another device is currently connected to my account and it is listed as "Web Player (chrome)" and they keep playing their weird Spanish music and interrupting mine. So then I think someone ...

  • Newbie
  • I'm trying to listen to my music but my phone is saying that another device is currently connected to my account and it is listed as "Web Player (chrome)" and they keep playing their weird Spanish mu...
  • Sebasty
  • Community Legend
  • 1374 Views
  • 2 replies
  • 5 likes
  • 1374 Views
  • 2 replies
  • 5 likes

A song disappeared overnight

Hello,I had a song in my Discover Weekley playlist that I liked. Saved it to one of my own playlists. Today it was gone from both Discover Weekley and my personal playlist. Any suggestions?Thanks,Martin

  • Newbie
  • Hello, I had a song in my Discover Weekley playlist that I liked. Saved it to one of my own playlists. Today it was gone from both Discover Weekley and my personal playlist. Any suggestions? Thanks...
  • Sebasty
  • Community Legend
  • 425 Views
  • 1 replies
  • 0 likes
  • music
    Other
  • 425 Views
  • 1 replies
  • 0 likes

BMW ConnectedDrive - will not stop shuffling?

Hi guys,My Android phone is connected to my car and streaming Spotify (premuim) as a connected app.It seems like it won't stop shuffling- no matter what I do. I tried disabling on the app, on the car, on both, one enabled and one disabled, so on. Thi...

  • Newbie
  • Hi guys, My Android phone is connected to my car and streaming Spotify (premuim) as a connected app. It seems like it won't stop shuffling- no matter what I do. I tried disabling on the app, on the...
  • JEDEMO
  • Newbie
  • 624 Views
  • 1 replies
  • 1 likes
  • 624 Views
  • 1 replies
  • 1 likes

pay with ps+

is it possible to pay with psn+ account the spotify premium subscription ?

  • Newbie
  • is it possible to pay with psn+ account the spotify premium subscription ?
  • 412 Views
  • 0 replies
  • 0 likes
  • PlayStation
  • 412 Views
  • 0 replies
  • 0 likes

Solved!! Web Player Issue

Hi folks. We're aware that Web Player doesn't currently work for everyone. We're investigating and will let you know when there's an update.

  • Spotify Legend
  • Hi folks. We're aware that Web Player doesn't currently work for everyone.   We're investigating and will let you know when there's an update.
  • ro37
  • Newbie
  • 57406 Views
  • 293 replies
  • 15 likes
  • Web Player
  • 57406 Views
  • 293 replies
  • 15 likes

Can't unblock application

Hey A while ago I was going through apps, that have access to my spotify, and decided to remove one of those. Now I can't give access to this application again Is there a way to unblock an app?

  • Newbie
  • Hey   A while ago I was going through apps, that have access to my spotify, and decided to remove one of those. Now I can't give access to this application again 😕   Is there a way to ...
  • Maxim
  • Spotify Star
  • 459 Views
  • 1 replies
  • 0 likes
  • Other
  • 459 Views
  • 1 replies
  • 0 likes

Unable to add song to a collaborative playlist using WebPlayer

Using Webplayer on Windows 10, Google Chrome.It took about 3 months for the webplayer for open.spotify to actually play music for me but that's a different saga. When using open.spotify Webplayer, I am unable to add songs to collaborative playlists w...

  • Casual Listener
  • Using Webplayer on Windows 10, Google Chrome. It took about 3 months for the webplayer for open.spotify to actually play music for me but that's a different saga.   When using open.spotify ...
  • russkinz
  • Newbie
  • 1786 Views
  • 1 replies
  • 2 likes
  • Web Player
  • 1786 Views
  • 1 replies
  • 2 likes

Solved!! Ancha es Castilla, by Mago de Oz, still broken after 2 years

Hi. This is the third time I ask you to fix Ancha es Castilla, by Mago de Oz. spotify:album:1Da87nj7hlkdRAh9Zf5jp7 The song keeps "jumping" like it was a scrached cd. First time, almost 2 years ago, you told me that you were working on it. Thanks

  • Newbie
  • Hi.   This is the third time I ask you to fix Ancha es Castilla, by Mago de Oz. spotify:album:1Da87nj7hlkdRAh9Zf5jp7   The song keeps "jumping" like it was a scrached cd.   ...
  • traro
  • Casual Listener
  • 1094 Views
  • 3 replies
  • 0 likes
  • music
  • 1094 Views
  • 3 replies
  • 0 likes

Solved!! Spotify on Denon device not working anymoe

Hello, My spotify doesn't work anymore with my Denon AVR X2000 since yesterday although it used to work for years before. What did it change by spotify? What should I do?Thank you for your helpJack

  • Newbie
  • Hello,   My spotify doesn't work anymore with my Denon AVR X2000 since yesterday although it used to work for years before.  What did it change by spotify?  What should I do? Thank ...
  • Arndrell
  • Casual Listener
  • 12626 Views
  • 9 replies
  • 1 likes
  • Denon
  • 12626 Views
  • 9 replies
  • 1 likes

Discover Weekly didn't update

Hey, my Discover Weekly playlist is usually updated every monday night. But now it's Monday 17:00 and it's still the playlist from last week.Could some Spotify mod update the playlist for me? Thank you very much Adrian

  • Casual Listener
  • Hey,   my Discover Weekly playlist is usually updated every monday night. But now it's Monday 17:00 and it's still the playlist from last week. Could some Spotify mod update the playlist for ...
  • Sebasty
  • Community Legend
  • 757 Views
  • 1 replies
  • 1 likes
  • Other
  • 757 Views
  • 1 replies
  • 1 likes