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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12600 Views
  • 8 replies
  • 0 likes
  • Other
  • 12600 Views
  • 8 replies
  • 0 likes

[PS4] Loud music will go down if its too loud

I'm playing rob zombie and his music can get pretty loud and when it does the volume likes to go down even though I have it all the way up. Is there a way to fix this on the ps somehow?

  • Newbie
  • I'm playing rob zombie and his music can get pretty loud and when it does the volume likes to go down even though I have it all the way up. Is there a way to fix this on the ps somehow?
  • 515 Views
  • 0 replies
  • 1 likes
  • 515 Views
  • 0 replies
  • 1 likes

Can't play, main play button greyed out on Chrome OS

I can't play any songs. The "play" button in my main player controls is always greyed out. I can browse the site normally. Browsing playlists, discover, etc seems to work, but trying to play a song through any means (double-clicking it in a playlist;...

Screenshot 2017-09-23 at 15.50.21.png
  • Casual Listener
  • I can't play any songs. The "play" button in my main player controls is always greyed out.   I can browse the site normally. Browsing playlists, discover, etc seems to work, but trying to play...
  • BjarkeDuDe
  • Newbie
  • 1665 Views
  • 1 replies
  • 0 likes
  • Other
  • 1665 Views
  • 1 replies
  • 0 likes

Roku

I downloaded Spotify, logged in and now it doesn’t give me the feature of making playlists. It’s annoying because I don’t want to go and choose a new song each time. How do I fix this

  • Newbie
  • I downloaded Spotify, logged in and now it doesn’t give me the feature of making playlists. It’s annoying because I don’t want to go and choose a new song each time. How do I fix this
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Problems by becoming a part of a Spotify Family

I got an invite from one of my family members to join the spotify Family - and when I press Accept Invite, I have to fulfill information about my name an address. When I have done this and press SUBMIT, The only things which happens is that is writin...

  • Newbie
  • I got an invite from one of my family members to join the spotify Family - and when I press Accept Invite, I have to fulfill information about my name an address. When I have done this and press SUBM...
  • 176 Views
  • 0 replies
  • 0 likes
  • Other
  • 176 Views
  • 0 replies
  • 0 likes

why I have an early access ?

Hello,First of all I wanted to apologize for my english, i am french and i used google translation.That is the question I am asking myself. The time capsule is officially released on September 28th but I have access to it since September 20th. I woul...

  • Newbie
  • Hello, First of all I wanted to apologize for my english, i am french and i used google translation. That is the question I am asking myself. The time capsule is officially released on September 28...
  • 241 Views
  • 0 replies
  • 0 likes
  • Music
    Other
  • 241 Views
  • 0 replies
  • 0 likes

Troubles playing a podcast via spotify connect on Philips SW100M/12

Dear community, I am using spotify premium and I like to listen to the german podcast 'Fest & Flauschig'. I can play this podcast on my iPhone, smart tv or on my linux computer without any troubles. It is also possible to play it via spotify connect ...

  • Casual Listener
  • Dear community,   I am using spotify premium and I like to listen to the german podcast 'Fest & Flauschig'. I can play this podcast on my iPhone, smart tv or on my linux computer without a...
  • 994 Views
  • 0 replies
  • 8 likes
  • 994 Views
  • 0 replies
  • 8 likes

Use the same monetization system (ads) as on desktop

Instead of locking a very basic and highly used feature (playing songs in a specific order, instead of forced Shuffle play) and asking the users to become subscribers just to unlock it, why not use the same monetization strategy as on the desktop? Me...

  • Casual Listener
  • Instead of locking a very basic and highly used feature (playing songs in a specific order, instead of forced Shuffle play) and asking the users to become subscribers just to unlock it, why not use t...
  • 373 Views
  • 0 replies
  • 0 likes
  • Mobile
  • 373 Views
  • 0 replies
  • 0 likes

Solved!! Music is stopped and other music plays from Web Player

For the past 2-4 months, my Spotify "listening session" has been interrupted at seemingly random intervals of time. My music stops for ~5 seconds, then some other music is played via Web Player, not from the application. I am also being subscribed to...

  • Casual Listener
  • For the past 2-4 months, my Spotify "listening session" has been interrupted at seemingly random intervals of time. My music stops for ~5 seconds, then some other music is played via Web Player, not ...
  • soskul
  • Casual Listener
  • 321 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 321 Views
  • 2 replies
  • 0 likes

Honestly, **bleep** YOU, Spotify!

I've had it with your bull**bleep**. Literally.First - I contacted you 3 times to fix a song's wrong metadata 2 years ago. AND IT'S STILL NOT FIXED AND WILL NEVER BE.Second - what was your **bleep**ing problem with Infant Annihilator ?!Third - A lot ...

  • Regular
  • I've had it with your bull**bleep**. Literally. First - I contacted you 3 times to fix a song's wrong metadata 2 years ago. AND IT'S STILL NOT FIXED AND WILL NEVER BE. Second - what was your **...
  • 168 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Music
  • 168 Views
  • 0 replies
  • 0 likes

Merging different versions of albums

Lately, some tracks have been marked as 'not available' on Spotify, even though you can still play them using a different version of the album, even though it's the exact same songs. Take Vampire Weekend's Contra for instance. Using this link: spotif...

  • Music Fan
  • Lately, some tracks have been marked as 'not available' on Spotify, even though you can still play them using a different version of the album, even though it's the exact same songs. Take Vampire Wee...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Thank you from Sint Maarten

Thank you Spotify for allowing me back on, I have a Dutch registered account, can't change the region, for some reason couldn't use Spotify. All of a sudden it works again. Having my music again is great with all the mess still on the island, I can r...

  • Newbie
  • Thank you Spotify for allowing me back on, I have a Dutch registered account, can't change the region, for some reason couldn't use Spotify. All of a sudden it works again.   Having my music a...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Miley Cyrus

Hey I am trying to figure out why I didn't get a ticket for Miley Cyrus's "younger now" release party ?? I listen to her all the time on Spotify and have been following her for a long time. I have always been a huge fan of hers. I drove 8 hours to Na...

  • Newbie
  • Hey I am trying to figure out why I didn't get a ticket for Miley Cyrus's "younger now" release party ?? I listen to her all the time on Spotify and have been following her for a long time. I ha...
  • jmdesin892
  • Roadie
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

[WP8.1] [Bug] Playlist download stuck at 100%

Hey folks, I searched all over the forum, but only got something similar for the Android app, but since I'm using a Windows Phone, I guess I'll put it here: The bug/problem is that the App gets stuck on 100% and actually never finishes downloading a ...

  • Regular
  • Hey folks,   I searched all over the forum, but only got something similar for the Android app, but since I'm using a Windows Phone, I guess I'll put it here:   The bug/problem is that ...
  • Barneylee
  • Regular
  • 2052 Views
  • 8 replies
  • 3 likes
  • WP 8
  • 2052 Views
  • 8 replies
  • 3 likes

Premium for Family Address Field

Hi, I live in HK and there is no post code. When verifying if a new account to be added is signed up for Premium for Family lives at the same address as the account holder, can you just have a field for "Full address", instead of splitting it into "S...

  • Casual Listener
  • Hi,   I live in HK and there is no post code.  When verifying if a new account to be added is signed up for Premium for Family lives at the same address as the account holder, can you jus...
  • khungox
  • Newbie
  • 970 Views
  • 1 replies
  • 1 likes
  • 970 Views
  • 1 replies
  • 1 likes

Spotify enabled device without a camera

Hello I need a Spotify enabled device without a camera on it for work is there any available out there ? Bluetooth would be a plus too

  • Newbie
  • Hello I need a Spotify enabled device without a camera on it for work is there any available out there ?  Bluetooth would be a plus too 
  • 483 Views
  • 0 replies
  • 0 likes
  • device
    Help
    operating system
  • 483 Views
  • 0 replies
  • 0 likes

My phone can't play any songs i want to play but just go in a random order

I have my own playlist and when I press shuffle play or just any song in my playlist, it doesn's shuffle play or play that song I want. It just plays a random song FROM my playlist. HELP!

  • Newbie
  • I have my own playlist and when I press shuffle play or just any song in my playlist, it doesn's shuffle play or play that song I want. It just plays a random song FROM my playlist. HELP!
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Mini Cooper F56, steering wheel control

Anyone have problems changing music on Spotify from steering wheel? No problem with iTune, but screen shows "Not Possible" if connected via bluetooth/USB: External Device or "[song title]" if connected via USB: Spotify.I recently tried clean reinstal...

  • Newbie
  • Anyone have problems changing music on Spotify from steering wheel? No problem with iTune, but screen shows "Not Possible" if connected via bluetooth/USB: External Device or "[song title]" if connect...
  • lakat
  • Newbie
  • 1144 Views
  • 2 replies
  • 6 likes
  • Other
  • 1144 Views
  • 2 replies
  • 6 likes

Is there a way to transfer your playlists and saved songs from Spotify to Google Play?

The new web player doesn't play music. At all. The webpages all load fine and I can see the albums and everything, but the new design loses TONS of functionality. That would be bearable (maybe, probably not), but the thing just doesn't play any music...

  • Casual Listener
  • The new web player doesn't play music. At all. The webpages all load fine and I can see the albums and everything, but the new design loses TONS of functionality. That would be bearable (maybe, proba...
  • wematrixtree
  • Regular
  • 458 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 458 Views
  • 2 replies
  • 0 likes

G-Eazy Fan

Can you please add more new singles from G-Eazy like "oh well"

  • Casual Listener
  • Can you please add more new singles from G-Eazy like "oh well"
  • T3Pendleton
  • Gig Goer
  • 805 Views
  • 4 replies
  • 0 likes
  • Music
  • 805 Views
  • 4 replies
  • 0 likes

No Ability to Pick Username

I just signed up for a Spotify account through the main page:https://www.spotify.com/us/signup/ I was not given the opportunity to pick a username. I was assigned a random string of charaters and numbers as my username. After speaking with Chat, they...

  • Newbie
  • I just signed up for a Spotify account through the main page: https://www.spotify.com/us/signup/   I was not given the opportunity to pick a username.  I was assigned a random string of ...
  • 336 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Subscription
  • 336 Views
  • 0 replies
  • 0 likes