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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • 3rdgenderfromthesun
  • Visitor
  • 7784 Views
  • 55 replies
  • 7 likes
  • Other
  • 7784 Views
  • 55 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19273 Views
  • 9 replies
  • 2 likes
  • Other
  • 19273 Views
  • 9 replies
  • 2 likes

Alexa APP Support Unavailable

I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student premium user and would love to figure out how to r...

  • Newbie
  • I have a sonos with alexa voice built into it (Sonos One). I have spotify set up through the sonos app but when going through the amazon alexa app, it gives me app support unavailable. I am a student...
  • DrewSmith
  • Newbie
  • 4657 Views
  • 2 replies
  • 4 likes
  • 4657 Views
  • 2 replies
  • 4 likes

Streams per country

Hey Just wondering if there's a way to check an artist's streams per country over the year? I'm looking to book people for a festival - just want to make sure I have some solid stats to back up our choices. I can only find weekly/daily top 200 charts...

  • Newbie
  • Hey   Just wondering if there's a way to check an artist's streams per country over the year?   I'm looking to book people for a festival - just want to make sure I have some solid stat...
  • 1472 Views
  • 0 replies
  • 0 likes
  • 1472 Views
  • 0 replies
  • 0 likes

Superuser Contribution Enable player in your browser

i keep getting this error when using Chrome v. 51.0.2704.106 not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player. any thoughts?

  • Music Fan
  • i keep getting this error when using Chrome v. 51.0.2704.106   not sure why, but even after doing the "Protected Content fix" it is still unable to launch the web player.   any th...
  • user-removed
  • Not applicable
  • 17356 Views
  • 13 replies
  • 7 likes
  • Web Player
  • 17356 Views
  • 13 replies
  • 7 likes

Ps4 app not working?

Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb but I have about 100 gbs+ free on the hdd it's on an...

  • Newbie
  • Hi ! I recentlg was trying to listen to music on my ps4 again but when I try launch it it says "there is not enough free system storage to start the application" and that I need to free up 134.2 mb b...
  • phan_times
  • Community Legend
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

Spotify on Amazon Echo Dot

I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spotify app goes haywire skipping through songs withou...

  • Newbie
  • I have had my Amazon Echo Dot for a little over a month now, and up until a couple of weeks ago, I had no problem playing Spotify through it from my iPhone app. Now, no sound will come out and my Spo...
  • 528 Views
  • 0 replies
  • 0 likes
  • 528 Views
  • 0 replies
  • 0 likes

Party Playlist UI Change

This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end times are different!I only found out while on the sup...

  • Newbie
  • This evening I contacted support as I thought I'd encountered a bug - but it turned out to be a feature I'd never heard of before, Party Playlists, where the mix is customised so the start and end ti...
  • 747 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 747 Views
  • 0 replies
  • 0 likes

Where can I find settings menu in Spotify Webplayer

I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome). This is really frustrating; Spotify interface hasn't improved in the last few years (Web...

  • Casual Listener
  • I've been looking for the settings menu in the Spotify Webplayer to adjust preferences like autoplay songs, quality etc. but can't find it (Windows 10 - Chrome).   This is really frustrat...
  • andrew94
  • Newbie
  • 72408 Views
  • 7 replies
  • 66 likes
  • 72408 Views
  • 7 replies
  • 66 likes

Is it a song or some other piece?

I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in addition to songs on Spotify, would it be possible to ...

  • Newbie
  • I rarely listen to songs; I usually listen to a variety of other instrumental pieces (symphonies, string quartets, operas, sonatas, suites, consorts, etc.) Since one can listen to other pieces in add...
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes

Heart/crossed circle system

Hello, I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly. I don't understand what happens if I push heart except it's added to my list of songs. Is there anything else ...

  • Casual Listener
  • Hello,   I think we would like to know how the heart/crossed circle work generaly and also in specific situations like radio/discover weekly.   I don't understand what happens if I push...
  • 572 Views
  • 0 replies
  • 0 likes
  • All Platforms
  • 572 Views
  • 0 replies
  • 0 likes

[WEB Player] Show more than 200 musics

Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...

  • Newbie
  • Hi, I'm using the widget play button (playlist), and my playlist have 307 music's, and in the web widget only show 200. How can I enable to show more than 200 songs, to show all musics in my playlist...
  • phan_times
  • Community Legend
  • 873 Views
  • 1 replies
  • 0 likes
  • 873 Views
  • 1 replies
  • 0 likes

Solved!! Some Songs Grayed out

Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find. Its the Black Rain Tour Edition and the Song is I can't save you. However after signing up for the site and trying to play it, thats a big f...

  • Casual Listener
  • Never used this service before, but I searched for a song from an ozzy osbourne cd that I can't seem to find.  Its the Black Rain Tour Edition and the Song is I can't save you.  However aft...
  • JeffB4
  • Casual Listener
  • 2903 Views
  • 2 replies
  • 0 likes
  • 2903 Views
  • 2 replies
  • 0 likes

Solved!! MY FAVORITE SONG ISNT ON SPOTIFY!!!

Hi,I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn't there . So is there anyway I can request for it to be...

  • Visitor
  • Hi, I noticed on of Twenty One Pilot's songs, Kitchen Sink, isn't available on Spotify. I was really sad by this, it's apart of the album Regional at Best, but when I looked the album up, it wasn'...
  • ya-boi-expose
  • Casual Listener
  • 40708 Views
  • 14 replies
  • 1 likes
  • Other
  • 40708 Views
  • 14 replies
  • 1 likes

Superuser Contribution Getting an audiobook on a Spotify public playlist

I have a comedy audiobook on Spotifyhttps://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF How can I get it submited/listed/noticed with this user? >https://open.spotify.com/user/audiobooksofficial Specifically this list:https://open.spotify.com/user/...

  • Casual Listener
  • I have a comedy audiobook on Spotify https://open.spotify.com/album/1Z4PN3bdr1TyPKK3923pXF   How can I get it submited/listed/noticed with this user? > https://open.spotify.com/user/...
  • Biks
  • Casual Listener
  • 636 Views
  • 2 replies
  • 0 likes
  • Other
  • 636 Views
  • 2 replies
  • 0 likes

BMW connectedDrive crashes

Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while? Car: BMW 5-series 2017Phone: Samsung S8 Any idea when it will be fixed?

  • Newbie
  • Why does Spotify disappear from my BMW Connected Drive consol when it has played for a while?  Car: BMW 5-series 2017 Phone: Samsung S8   Any idea when it will be fixed?
  • mehdikhelif
  • Newbie
  • 921 Views
  • 2 replies
  • 1 likes
  • Other
  • 921 Views
  • 2 replies
  • 1 likes

Andriod Auto Terrible Sound Quality

I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Auto implementation or what?

  • Casual Listener
  • I just got an Android Auto-enabled head unit in my car. The sound is thin and lacking bass and depth. When I switch to simple bluetooth streaming, it sounds great. Is this a device issue, Android Aut...
  • Siavash-TechDaD
  • Newbie
  • 2227 Views
  • 5 replies
  • 1 likes
  • Other
  • 2227 Views
  • 5 replies
  • 1 likes

Lost songs! :(

Hello, I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned...I've tried on playlist recovery but also has nothing to do ...

  • Newbie
  • Hello,  I´ve had some playlists for more than a year and I have just discovered that some songs are gone. This is not because they are no longer available. I do not understand what hapenned... ...
  • user-removed
  • Not applicable
  • 436 Views
  • 1 replies
  • 0 likes
  • music
  • 436 Views
  • 1 replies
  • 0 likes

Volume Normalization Xbox One

Hello,I am having issues when listening to a playist on my Xbox One and playing a game at the same time. The volume is all over the place between tracks and I am constantly having to pause and adjust.It would be great if there was a volume normalizat...

  • Newbie
  • Hello, I am having issues when listening to a playist on my Xbox One and playing a game at the same time.   The volume is all over the place between tracks and I am constantly having to ...
  • lil_l0st
  • Casual Listener
  • 2371 Views
  • 1 replies
  • 1 likes
  • music
  • 2371 Views
  • 1 replies
  • 1 likes

Solved!! On Web Player, the songs are playing but the audio isn't. Anyone have any suggestions?

Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?

  • Casual Listener
  • Hi all, the title basically explains itself. Any thoughts or ideas as to why, and what I can do to fix it?
  • gweather
  • Casual Listener
  • 791 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 791 Views
  • 2 replies
  • 0 likes

Feedback Culture

Hi Spotify, I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!). They put a link in the podcast description to share links...

  • Newbie
  • Hi Spotify,  I was just listening to a new format of a german online marketing podcast ask OMR (https://open.spotify.com/episode/7qozMo2SWoh5DUSOUUV7R9?si=3_HeIfq1TXmGgK4g-Ec28Q check it out!)....
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Artist pages for DJ Falco are shown as two separate artists.

Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it shown as two different artists, which it is supposed t...

  • Casual Listener
  • Though they are supposed to be shown as one artist as I (DJ Falco) distributed my songs under two different genres: alternative and dance but when I distributed those to Spotify via Routenote, it sho...
  • 288 Views
  • 0 replies
  • 0 likes
  • Other
  • 288 Views
  • 0 replies
  • 0 likes