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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • adambevo
  • Visitor
  • 874 Views
  • 7 replies
  • 2 likes
  • Other
  • 874 Views
  • 7 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17301 Views
  • 8 replies
  • 1 likes
  • Other
  • 17301 Views
  • 8 replies
  • 1 likes

Dumb Question....Maybe. Where is Home on Windows 7

On my iphone, the home screen shows me "Recently Played" "Just For You" and so on. I'm running Windows 7 and I do not see a Home icon, the closest thing I can find to Home is "Overview" but it does not show Recently Played or the Just For You compala...

  • Regular
  • On my iphone, the home screen shows me "Recently Played" "Just For You" and so on.   I'm running Windows 7 and I do not see a Home icon, the closest thing I can find to Home is "Overview" but ...
  • user-removed
  • Not applicable
  • 956 Views
  • 3 replies
  • 0 likes
  • Home Alone
  • 956 Views
  • 3 replies
  • 0 likes

how to listen local files on ps4?

well i got a song i want what is not in Spotify and i downloaded it, and when i put it in a playlist and on my iPhone it works but if i try to do it on a ps4 it won't work any help?

  • Visitor
  • well i got a song i want what is not in Spotify and i downloaded it, and when i put it in a playlist and on my iPhone it works but if i try to do it on a ps4 it won't work any help?
  • 1610 Views
  • 0 replies
  • 6 likes
  • 1610 Views
  • 0 replies
  • 6 likes

LG SmartTV vs Chromecast

So let me just clarify that I do not have a premium account.So why can I cast/connect spotify on my cellphone with my old tv that uses chromecast. But CAN'T do it on my newer LG smart tv?I could understand not having access to some funcionalities, bu...

  • Roadie
  • So let me just clarify that I do not have a premium account. So why can I cast/connect spotify on my cellphone with my old tv that uses chromecast. But CAN'T do it on my newer LG smart tv? I co...
  • neoprodigy
  • Roadie
  • 2840 Views
  • 2 replies
  • 0 likes
  • Other
  • 2840 Views
  • 2 replies
  • 0 likes

My account has been hacked

I have cancelled premium account (omfgxitsnicole) because it has been hacked. I don't know how to contact Spotify to make sure that the hacker does not reactivate my account. The email and password have been changed. I stupidly had a change my passwo...

  • Newbie
  • I have cancelled premium account (omfgxitsnicole) because it has been hacked. I don't know how to contact Spotify to make sure that the hacker does not reactivate my account. The email and password h...
  • 656 Views
  • 0 replies
  • 0 likes
  • Other
  • 656 Views
  • 0 replies
  • 0 likes

Sommer 0.99 Angebot nicht möglich?

Habe per Email ein Angebot erhalten, wenn ich es zahlen will steht aber es kostet 9.99?Hat das noch wer?Ich schätze es ist nur ein falscher Link in der Email oder das Angebot wurde noch nicht freigeschaltet.Lg

  • Newbie
  • Habe per Email ein Angebot erhalten, wenn ich es zahlen will steht aber es kostet 9.99? Hat das noch wer? Ich schätze es ist nur ein falscher Link in der Email oder das Angebot wurde noch nicht fre...
  • 227 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 227 Views
  • 0 replies
  • 1 likes

Spotify family plan

I sent the email link to my children. It says they can't upgrade as they have premium already, which the don't! It even says you're using a free account.I've logged into each phone with my account details and they now have premium.Do we all have the ...

  • Newbie
  • I sent the email link to my children. It says they can't upgrade as they have premium already, which the don't! It even says you're using a free account. I've logged into each phone with my accoun...
  • kbrooksc
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • Other
  • 307 Views
  • 1 replies
  • 0 likes

cant use spotify

i thought i can use spotify even without wifi or online?i already paid my due amount

  • Newbie
  • i thought i can use spotify even without wifi or online?i already paid my due amount
  • osornios
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 243 Views
  • 1 replies
  • 0 likes

The Ataris did not record an album named "Space Invaded"

https://open.spotify.com/album/0GVUPLYCCXBX0mIZafAy43 This album is incorrectly categorized under "The Ataris" band. It's pretty clearly a different band just by giving a few second listen, but as you can see on their wiki page which would contain an...

  • Casual Listener
  • https://open.spotify.com/album/0GVUPLYCCXBX0mIZafAy43   This album is incorrectly categorized under "The Ataris" band. It's pretty clearly a different band just by giving a few second listen, ...
  • osornios
  • Spotify Star
  • 510 Views
  • 2 replies
  • 0 likes
  • Other
  • 510 Views
  • 2 replies
  • 0 likes

Integration between BMW OS and Spotify

Hello! When I connect my iPhone 6 (also tried with iPhone 5s and 5) to my BMW over Bluetooth it only shows the first song playing and its album cover. But all other songs after the first one is then named the same (ex, if the first one is "BlablaArti...

  • Newbie
  • Hello!   When I connect my iPhone 6 (also tried with iPhone 5s and 5) to my BMW over Bluetooth it only shows the first song playing and its album cover. But all other songs after the first one...
  • osornios
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 311 Views
  • 1 replies
  • 0 likes

Shuffle Playback

Hello, I would like to know if it's normal that when I use Shuffle fonction, it's doesn't use all songs of my playlist, just some of the first. It happens on my Android phone, IOS Ipad and Windows computer. Hope I will be understood, thank you

  • Casual Listener
  • Hello,   I would like to know if it's normal that when I use Shuffle fonction, it's doesn't use all songs of my playlist, just some of the first. It happens on my Android phone, IOS Ipad and W...
  • 185 Views
  • 0 replies
  • 0 likes
  • Other
  • 185 Views
  • 0 replies
  • 0 likes

Can't log in

I'm trying to use my email to log in. I have reset my password but it won't log me in. Is tellingme to log in using my spotify credentials and my facebook is not associated with my account. I know this. If is why I'm logging in with email credentials...

  • Newbie
  • I'm trying to use my email to log in. I have reset my password but it won't log me in. Is tellingme to log in using my spotify credentials and my facebook is not associated with my account. I know th...
  • Nico
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 208 Views
  • 1 replies
  • 0 likes

Vodafone Partner Premium

can someone help me please? i got a vodafone promotion that give me 1 year of premium , i activate it on my facebook account but it doesn't work, what i've to do?

  • Newbie
  • can someone help me please?  i got a vodafone promotion that give me 1 year of premium , i activate it on my facebook account but it doesn't work, what i've to do?
  • 224 Views
  • 0 replies
  • 0 likes
  • Connect
  • 224 Views
  • 0 replies
  • 0 likes

Sony STR-1040 AV-Receiver AirPlay Connection Problem

I ued to stream my music with AirPlay from my iPad or iPhone to my Sony Receiver (STR-1040), which until now worked like a charm. But since 2 weeks ago, I can't get to make the connection with my receiver. After I click on More Devices and then on my...

  • Newbie
  • I ued to stream my music with AirPlay from my iPad or iPhone to my Sony Receiver (STR-1040), which until now worked like a charm. But since 2 weeks ago, I can't get to make the connection with my rec...
  • flyguycali
  • Newbie
  • 1552 Views
  • 1 replies
  • 0 likes
  • Sony
  • 1552 Views
  • 1 replies
  • 0 likes

Music not playing

I have uploaded my music to spotify and was able to stream it for the past two years or so. Now when i attempt to play it the music will not play and the art work is missing. I used the contact form to report that it is broken. However I have not hea...

  • Casual Listener
  • I have uploaded my music to spotify and was able to stream it for the past two years or so. Now when i attempt to play it the music will not play and the art work is missing. I used the contact form ...
  • osornios
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Other
  • 263 Views
  • 3 replies
  • 0 likes

Followers - Artist

HelloHow can I ser who are my followers of my band? I have entered into my band account but cant see it. I have weitten to spotify help email and no answer.Do tou know the email from spotify artist help?Thanks

  • Casual Listener
  • Hello How can I ser who are my followers of my band? I have entered into my band account but cant see it. I have weitten to spotify help email and no answer. Do tou know the email from spotify arti...
  • osornios
  • Spotify Star
  • 351 Views
  • 5 replies
  • 0 likes
  • Other
  • 351 Views
  • 5 replies
  • 0 likes

Windows Phone 8.1 - Application Spotify se bloque après la lecture de quelques morceaux

Bonjour, Depuis la dernière mise à jour de Spotify sur Windows Phone, j'éprouve des difficultés à écouter de la musique en streaming sur mon téléphone (Lumia 635 avec Windows Phone 8.1). En fait, la lecture démarre bien, je peux écouter deux ou trois...

  • Gig Goer
  • ...bsp; En fait, la lecture démarre bien, je peux écouter deux ou trois titres, puis la lecture s'arrête. C'est un peu comme si les blocs publicitaires ne passaient pas, on dirait que ça bloque t...
  • histat46
  • Gig Goer
  • 611 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 611 Views
  • 6 replies
  • 0 likes

Is Drake Breaking the Internet?

everytime i try to play Drake's newest album, it won't play. and if i try to save it, it won't save and the app will crash.that is happening whether i am on desktop or my iphone.i checked, and my spotify doesnt show any need ot being updated...unless...

  • Casual Listener
  • everytime i try to play Drake's newest album, it won't play. and if i try to save it, it won't save and the app will crash. that is happening whether i am on desktop or my iphone. i checked, and my...
  • user-removed
  • Not applicable
  • 2005 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 2005 Views
  • 5 replies
  • 0 likes

[BB] Password login fail

Hi, It's happened twice now that whenever I've left the Spotify App on my Blackberry 9780, I can't login anymore. This is the message I receive: "Login Failed Could not login to Spotify. Maybe you've changed or misspelled your password?" It's the sam...

  • Casual Listener
  • Hi,    It's happened twice now that whenever I've left the Spotify App on my Blackberry 9780, I can't login anymore. This is the message I receive:    "Login Failed C...
  • CoPowah
  • Newbie
  • 1887 Views
  • 9 replies
  • 0 likes
  • 1887 Views
  • 9 replies
  • 0 likes