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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56256 Views

7 replies

4 likes

  • 56256 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37465 Views

209 replies

18 likes

Other
  • 37465 Views
  • 209 replies
  • 18 likes

my account wants me to get a Adobe flash drive but i already have one

my Spotify account isn't letting me in my account because i need a Adobe flash drive, but the thing is my Chromebook already have one already downloaded in its program.

Newbie

my Spotify account isn't letting me in my account because i need a Adobe flash drive, but the thing is my Chromebook already have one already downloaded in its program. 

ErickRGuetta

Community Legend

392 Views

1 replies

0 likes

Web Player
  • 392 Views
  • 1 replies
  • 0 likes

Samsung TV APP not playing sound to Optical output but can use TV output

Hi, I recently just purchased a new Samsung smart TV 55 inch 4k Model: UN55KU6490F. I found the Spotfy app under the smart tv app menu and installed it. I was able to successfully log in and play music. The problem is that I am unable to hear the mus...

Newbie

Hi, I recently just purchased a new Samsung smart TV 55 inch 4k Model: UN55KU6490F. I found the Spotfy app under the smart tv app menu and installed it. I was able to successfully log in and play mus...

yoshyoyo1

Newbie

1985 Views

2 replies

3 likes

  • 1985 Views
  • 2 replies
  • 3 likes

(fixed) Spotify not responding to Sennheiser Urbanite XL Wireless Touch Controls

Hello, Spotify doesn't respond to the Touch controls of the Sennheiser Urbanite XL Wirelesshowever the headphones do know they are in a application because they dont call people when i double tap. which they normally would do if i was on my home scre...

Casual Listener

Hello,   Spotify doesn't respond to the Touch controls of the Sennheiser Urbanite XL Wireless however the headphones do know they are in a application because they dont call peop...

x4v33r

Casual Listener

645 Views

1 replies

0 likes

Other
  • 645 Views
  • 1 replies
  • 0 likes

playlist

I just made a playlist and it is playing songs not on the list. the artists are on the list but the songs are not. why?

Casual Listener

I just made a playlist and it is playing songs not on the list. the artists are on the list but the songs are not. why?

211 Views

0 replies

0 likes

Other
  • 211 Views
  • 0 replies
  • 0 likes

Spotify Play Button : random certificat error in Internet Explorer (spotilocal.com)

Hi, I've a problem in my company since i've integrated a spotify play button in a web page. Ramdomly, an error occurs in computers. This error specifies tha the certificat is not recognized. The certificate generated by Spotify seems in this cas invo...

Newbie

Hi,   I've a problem in my company since i've integrated a spotify play button in a web page. Ramdomly, an error occurs in computers. This error specifies tha the certificat is not recognized....

284 Views

0 replies

0 likes

Web Player
Windows
  • 284 Views
  • 0 replies
  • 0 likes

Spotify not B&O Multiroom compatible

Hello allJust got my Bang & Olufsen Multiroom System installed (Essence) with three different rooms. It seems that Spotify does not allow the playing of different music in each room. Which is the whole point about having a multiroom system... Retaile...

Newbie

Hello all Just got my Bang & Olufsen Multiroom System installed (Essence) with three different rooms. It seems that Spotify does not allow the playing of different music in each room. Which is t...

Fenalaar

Regular

593 Views

1 replies

0 likes

  • 593 Views
  • 1 replies
  • 0 likes

Solved!! I seem like it was mixing two different artists.

I seem like it was mixing two different artists, "Dj Promise Land" and "Promise Land". https://open.spotify.com/artist/0ktujbOLx1L1K8wj8o8dpJ How can I fix it?

Newbie

I seem like it was mixing two different artists, "Dj Promise Land" and "Promise Land".   https://open.spotify.com/artist/0ktujbOLx1L1K8wj8o8dpJ   How can I fix it?

KatesHere

Community Legend

756 Views

1 replies

0 likes

iOS
  • 756 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify playlist messed up after Sonos update

Updated the latest version of Sonos and that was a disaster. Lots of the songs on my Spotify list disappeared and their order changed - cannot resort them.At Sonos, they say the problem is on the side of Spotify.What is going on and how can this be f...

Newbie

Updated the latest version of Sonos and that was a disaster. Lots of the songs on my Spotify list disappeared and their order changed - cannot resort them. At Sonos, they say the problem is on the s...

FabianS_Bogota

Roadie

415 Views

1 replies

1 likes

  • 415 Views
  • 1 replies
  • 1 likes

Spotify Connect and Volume Control not working on Samsung TV - Tizen OS

Hello, I'm really happy to finally see the Spotify app in the Tizen SmartHub. Sadly, I have to report a few issues for version 1.0.2: While not logged in the app on the TV (at the steps explaining how to connect), Spotify Connect is not working (devi...

Roadie

Hello,   I'm really happy to finally see the Spotify app in the Tizen SmartHub. Sadly, I have to report a few issues for version 1.0.2:   While not logged in the app on the TV (at the ...

1030 Views

0 replies

1 likes

Connect
Samsung
  • 1030 Views
  • 0 replies
  • 1 likes

Solved!! Can't get past the Flash pop up window, web player not loading.

I've logged out, logged in, started from the website and from a bookmark, turned off the ad blocker, cleared the cookies and cache, but can't get past the Flash pop up. The player loads the left controls but not the main page. Help?

Regular

I've logged out, logged in, started from the website and from a bookmark, turned off the ad blocker, cleared the cookies and cache, but can't get past the Flash pop up. The player loads the left cont...

whollyballerina

Newbie

1050 Views

5 replies

0 likes

Web Player
Windows
  • 1050 Views
  • 5 replies
  • 0 likes

Sound Quality - In home Studio why is it not the same as?????

Aloha All, So I have a Home Studio, I do listen and pay for Spotify and have for years. Anyways, My question is this, why is the sound quality not the same as itunes, or GrooveMP3 or Pandora HQ streaming? I have Mackie Studio Monitors with a Apogee A...

Casual Listener

Aloha All,   So I have a Home Studio, I do listen and pay for Spotify and have for years. Anyways, My question is this, why is the sound quality not the same as itunes, or GrooveMP3 or Pandora...

337 Views

0 replies

0 likes

Mac
Web Player
Windows
  • 337 Views
  • 0 replies
  • 0 likes

Amazon Kindle - Only part of playlist available?

I have an Amazon Kindle with the Spotify app. It's a recent model, but not the newest. One of my playlists is 152 songs, but the kindle app says its only 129. On my phone, all 152 show up, so it's not local files from my laptop that I'm missing. I've...

Newbie

I have an Amazon Kindle with the Spotify app. It's a recent model, but not the newest. One of my playlists is 152 songs, but the kindle app says its only 129. On my phone, all 152 show up, so it's no...

309 Views

0 replies

0 likes

  • 309 Views
  • 0 replies
  • 0 likes

Superuser Contribution Listening on multiple devices at same time

I have a new spotify account. I am experimenting with a premium account or a family account. Either way, I listen several different ways: via Sonoavia the app on my PCon my iphone with the app Up to now, any time I am listening on one device and I st...

Casual Listener

I have a new spotify account.  I am experimenting with a premium account or a family account.  Either way, I listen several different ways:   via Sonoa via the app on my PC on my i...

_Klona_

Newbie

8039 Views

5 replies

2 likes

  • 8039 Views
  • 5 replies
  • 2 likes

Superuser Contribution I can't login with my Marantz M-CR610

I tryed everything! i can't login in my Marantz with my Spotify premium account!Anyone have the same problem?I have reset to factory configuration but nothing, with airplay and apple device everything works! And internet radio is ok! ( i tryed also a...

Newbie

I tryed everything! i can't login in my Marantz with my Spotify premium account! Anyone have the same problem? I have reset to factory configuration but nothing, with airplay and apple device every...

Grahamfff

Newbie

1876 Views

2 replies

0 likes

Account
  • 1876 Views
  • 2 replies
  • 0 likes

Denon Spotify App

Hi there. Since a few day a get an "Empty List" message when using Spotify on two different Denon Ceol Piccolo N5 and a "No Internet Connection" message on a Denon X4000. Does anyone else has this problem and an solution? thxHahney

Newbie

Hi there. Since a few day a get an "Empty List" message when using Spotify on two different Denon Ceol Piccolo N5 and a "No Internet Connection" message on a Denon X4000.   Does anyone else ha...

billsgirl402000

Newbie

1108 Views

4 replies

0 likes

Denon
  • 1108 Views
  • 4 replies
  • 0 likes

Denon RCD-N8

Hi, folks. Got a "Empty List" message earlier when using Spotify on the above device. Consequently, I performed a factory reset on the unit itself and am now unable to even log on to the service at all when I re-enter my account details. Has support ...

Regular

Hi, folks.   Got a "Empty List" message earlier when using Spotify on the above device.   Consequently, I performed a factory reset on the unit itself and am now unable to even log on t...

SunStar1

Casual Listener

3322 Views

8 replies

1 likes

Denon
  • 3322 Views
  • 8 replies
  • 1 likes

Can't change linked Tumblr account

I linked a Tumblr blog to my Spotify account. I've since deleted that Tumblr blog. When I try to share using the first 'Post to...' screen -- the one with all the social media icons in a row below the text box that says #NowPlaying by default -- I re...

Newbie

I linked a Tumblr blog to my Spotify account. I've since deleted that Tumblr blog. When I try to share using the first 'Post to...' screen -- the one with all the social media icons in a row below th...

casky70

Newbie

1463 Views

1 replies

1 likes

Other
  • 1463 Views
  • 1 replies
  • 1 likes

DENON CEOL PICCOLO SPOTIFY

Hi up until recently my Denon Ceol Piccolo has been integrated well with Spotify I have had to login agaoin but now it just says list empty. This was working fine until recently very frustrating.

Casual Listener

Hi up until recently my Denon Ceol Piccolo has been integrated well with Spotify   I have had to login agaoin but now it just says list empty.   This was working fine until recently ver...

marianniboyd

Newbie

1189 Views

5 replies

0 likes

Denon
  • 1189 Views
  • 5 replies
  • 0 likes