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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Log out everywhere doesn't work

Why,Doesn't log out everywhere or changing the password help when your account is used on Sonos?Tried both but Sonos keeps playing.Why doesn't it exist a working solution for this??

  • Regular
  • Why, Doesn't log out everywhere or changing the password help when your account is used on Sonos? Tried both but Sonos keeps playing. Why doesn't it exist a working solution for this??
  • guywithabeard
  • Newbie
  • 919 Views
  • 3 replies
  • 0 likes
  • 919 Views
  • 3 replies
  • 0 likes

Premium Family and Raumfeld

I have just bought a Raumfeld multiroom wifi system at home, living room with a soundbar with sub and 2 OneS speakers in stereo and soon at the children's room (2) also speakers, and the bathroom and garage or garden also a speaker. We are with 4 per...

  • Newbie
  • I have just bought a Raumfeld multiroom wifi system at home, living room with a soundbar with sub and 2 OneS speakers in stereo and soon at the children's room (2) also speakers, and the bathroom and...
  • 329 Views
  • 0 replies
  • 1 likes
  • 329 Views
  • 0 replies
  • 1 likes

Spotify stops plating on my LG Smart TV

Hi,Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications and then i can listen to 2 songs AGAIN... Who's got ...

  • Newbie
  • Hi, Everytime i listen to spotify on the application of my LG smart tv it stops after 1 or 2 Numbers. Is says 'null' and i cant even play another song. I have to wait or start different applications...
  • Maisymouse
  • Newbie
  • 369 Views
  • 1 replies
  • 0 likes
  • Other
  • 369 Views
  • 1 replies
  • 0 likes

Two Spotify Community accounts

Hi team! I have a Spotify Community account which I was using a lot. However, it was linked to an old Facebook-created Spotify account which has become broken. Thus, I was forced to create a new Spotify account. Is it possible to link that old Commun...

  • Visitor
  • Hi team!   I have a Spotify Community account which I was using a lot. However, it was linked to an old Facebook-created Spotify account which has become broken. Thus, I was forced to create a...
  • 217 Views
  • 0 replies
  • 0 likes
  • Other
  • 217 Views
  • 0 replies
  • 0 likes

remove device connect

hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.

  • Newbie
  • hello everybody, i can't remove a device connect. i added it in different wifi (other house) and it is in my house. i want delet the device.
  • 220 Views
  • 0 replies
  • 0 likes
  • Connect
  • 220 Views
  • 0 replies
  • 0 likes

Quickly clicking play, starts music twice

When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pause both stoped and resuming only started one. I wa...

  • Newbie
  • When I went under Browse and Charts and selected my music it play, I double clicked the play button and the music began to play twice over eachother both at diffrent time intervels. When I clicked pa...
  • EvandroRdr
  • Music Fan
  • 285 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 285 Views
  • 1 replies
  • 0 likes

Gradual quality deterioration

Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion). Also frequently getting the "Spotify is in offli...

  • Newbie
  • Spotify Premium user just wanting to give some feedback. Over the last couple months, I'm getting more and more interruptions in service (random pauses in songs, loss of play queues, audio distortion...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Can't Drag and Drop?

I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a playlist, and I can't change the order of my playli...

  • Casual Listener
  • I have been having a problem recently where I can't drag and drop when on the Spotify application on my computer? I can't drag and drop a song into a playlist, I can't change the order of songs in a ...
  • 413 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 413 Views
  • 0 replies
  • 0 likes

[All Platforms]Listening shuffled, to ALL songs of ALL my playlists without interference.

I have >6000 songs, stored in playlists under its Artist name.I would like to listen to all these >6000 songs shuffled without anyinterference.(This is the way I want to listen to Spotify on my Hifi device). I have tried to put all >6000 songs togeth...

  • Music Fan
  • I have >6000 songs, stored in playlists under its Artist name. I would like to listen to all these >6000 songs shuffled without any interference. (This is the way I want to listen to Spotify...
  • 252 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 252 Views
  • 0 replies
  • 0 likes

Cannot play album on desktop app or phone, but works on SpotifyWebPlayer

The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I think) (my Mac is too old to update spotify) However, I...

  • Newbie
  • The album I want to listen to is She Loves Me (2016 Broadway Cast Recording). Currently, I can only play it using the web player on chrome & my very old Mac, which has an outdated version (0.9 I ...
  • 205 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 205 Views
  • 0 replies
  • 0 likes

Songs saved on web player don't appear on mobile

It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player...I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check my mobile app. I have to search for the song on the ...

  • Newbie
  • It's a little strange, but I have a Mac and I just prefer to use the Spotify Web Player... I recently realised that songs I save in my Library when I'm using the Web player don't appear when I check...
  • 159 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 159 Views
  • 0 replies
  • 0 likes

Can't find album on Desktop application but CAN on web player

I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application. No luck. So I searched google and sure enough it popped up on Spotify's Web player?! Why would I be able to listen to it through the web playe...

  • Casual Listener
  • I had been looking for the Tragically Hip's - Phantom Power album on Spotify's Windows Desktop application.  No luck.  So I searched google and sure enough it popped up on Spotify's Web pla...
  • forrestpengra
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 254 Views
  • 1 replies
  • 0 likes

Too many Ads

I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6-8 songs(would prefer every 8 songs, exact). Now I ...

  • Newbie
  • I get the idea that with having the "free" version, we have to listen to ads. I get it. That's how you keep your program basically free. However when I first listened to it, I had about an ad every 6...
  • SSTJ
  • Regular
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

[All Platforms][Music] Why your business won't last if this continues...

Be the low cost provider. Its Spotify v. Apple. Apple is going to get exclusive rights to music no matter what you do. Publicizing that you will diminish promotion for previously Apple exclusive music is so stupid. Your business is reliant on artists...

  • Newbie
  • Be the low cost provider.  Its Spotify v. Apple.  Apple is going to get exclusive rights to music no matter what you do.  Publicizing that you will diminish promotion for previously&n...
  • SSTJ
  • Regular
  • 278 Views
  • 1 replies
  • 0 likes
  • All Platforms
    music
  • 278 Views
  • 1 replies
  • 0 likes

spotify devices dont show up

like ps4 with spotify or phone. pc also. does not seeing each other when their all open and on.

  • Newbie
  • like ps4 with spotify or phone. pc also. does not seeing each other when their all open and on.
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Connected to wrong Facebook account, can't change it

I've been having this problem with Spotify for close to a month now. I made my account awhile ago, and connected it to my Facebook account a little while after, that account has since been deleted and Spotify removed from that it beforehand, but show...

  • Casual Listener
  • I've been having this problem with Spotify for close to a month now. I made my account awhile ago, and connected it to my Facebook account a little while after, that account has since been deleted an...
  • gazonk
  • Newbie
  • 758 Views
  • 4 replies
  • 0 likes
  • Other
  • 758 Views
  • 4 replies
  • 0 likes

Facebook links

Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of the image a link to open.spotify.com!

  • Music Fan
  • Could you make it harder to play a song in the desktop app for songs shared on Facebook? I have no need what so ever for playing a sample of a song. Make the play-button the sample, and the rest of t...
  • 202 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 202 Views
  • 0 replies
  • 0 likes

play.spotify.com links open in web, no solution found

This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it open? Get your **bleep** toghether Spotify.

  • Music Fan
  • This is SO retarded. Why do you only offer to bypass the web player for open.spotify.com links and not play.spotify.com? Why on earth would I prefer the web player to the desktop client if I have it ...
  • 193 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 193 Views
  • 0 replies
  • 0 likes

Missing songs in the playlist "The essential Michael Jackson"

Hello, I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6). If you can do something about that and restore them, it will be great. Thank you. Regard...

  • Newbie
  • Hello,   I'm listening the Playlist "The essential Michael Jackson" and the first 6 songs are missing. The message "sPlaybackError" appear on my screen (Iphone 6).   If you can do somet...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Wifi firewall configuration (enterprise network) for chromecast

Hi, in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes We do see the chromecast with our iOS/Android app, we use Premium account for this, but when spotify is launching on the tv to start ...

  • Regular
  • Hi,   in my company, we used chromecast to share desktop screen, but we would like also to stream some music sometimes 😉 We do see the chromecast with our iOS/Android app, we use Premium acc...
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes