Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • nyfel
  • Casual Listener
  • 2410 Views
  • 21 replies
  • 6 likes
  • Other
  • 2410 Views
  • 21 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17856 Views
  • 8 replies
  • 2 likes
  • Other
  • 17856 Views
  • 8 replies
  • 2 likes

Can't log in.

I can't log in my premium acc. It says that my acc or pass is wrong, but is not that, i changed it and it still saying that, error nº3. I have my acc with my facebook mail, i changed my facebook pass, my "aplication" pass from facebook to spotify, my...

  • Newbie
  • I can't log in my premium acc. It says that my acc or pass is wrong, but is not that, i changed it and it still saying that, error nº3. I have my acc with my facebook mail, i changed my facebook pass...
  • Astame
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 264 Views
  • 1 replies
  • 0 likes

web player wont load

When searching spotify webplayer to play music off my computer, the page will load the side bar but nothing else

  • Casual Listener
  • When searching spotify web player to play music off my computer, the page will load the side bar but nothing else
  • theschmolo
  • Newbie
  • 225 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 225 Views
  • 2 replies
  • 0 likes

Solved!! Toda mi música descargada apárese como si no estuviese descargada

Bueno les cuento, yo tengo cientos de canciones descargadas y ahora en la última actualización de spotify se me borraron apárese como si no estuviesen descargadas o que no están disponibles sin conexión.

  • Regular
  • Bueno les cuento, yo tengo cientos de canciones descargadas y ahora en la última actualización de spotify se me borraron apárese como si no estuviesen descargadas o que no están disponibles sin conex...
  • eamayaf
  • Newbie
  • 395 Views
  • 2 replies
  • 0 likes
  • music
  • 395 Views
  • 2 replies
  • 0 likes

When will there be an update for Windows Phone 8.1

It would be so great if you actually pay more attention to your Windows Phone 8.1 app. It has been ages since the last update. The app does not work nearly as good as it does on Android and iOS. Please, update your app! I will not pay no longer for m...

  • Newbie
  • It would be so great if you actually pay more attention to your Windows Phone 8.1 app. It has been ages since the last update. The app does not work nearly as good as it does on Android and iOS.&nbsp...
  • 220 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 220 Views
  • 0 replies
  • 0 likes

chromecast stops playing or won't play

Hi I just purchased two chromcasts to use with spotify. When i press next track a number of times the chromcast simply stops playing, or sometimes i struggle to get it to play in the first place (i have to press play about 5 times). I have found this...

  • Music Fan
  • Hi   I just purchased two chromcasts to use with spotify.   When i press next track a number of times the chromcast simply stops playing, or sometimes i struggle to get it to play in th...
  • michaelcutajar
  • Music Fan
  • 530 Views
  • 2 replies
  • 1 likes
  • 530 Views
  • 2 replies
  • 1 likes

Switched from Android to Surface, browser player issues

Where to start?I had Spotify on Android, and it was great. Then I got a Surface, and have to use the browser, and.... well, it sucks. I can't sort a previous playlist (clicking the artist name does nothing), the playlist name at the top doesn't match...

  • Newbie
  • Where to start? I had Spotify on Android, and it was great. Then I got a Surface, and have to use the browser, and.... well, it sucks.   I can't sort a previous playlist (clicking the artist ...
  • 246 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 246 Views
  • 0 replies
  • 1 likes

Web Player Bandwidth

I have been using the web player for about 2 years or so. Up until about 2 months ago I ran it while playing PC games because it impeded very little (really almost nothing) while streaming music (from non-locally saved playlists). Recently though, my...

  • Casual Listener
  • I have been using the web player for about 2 years or so. Up until about 2 months ago I ran it while playing PC games because it impeded very little (really almost nothing) while streaming music (fro...
  • 391 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 391 Views
  • 0 replies
  • 1 likes

Spotify getting worse each day?

What's going on?First webplayer switches to old skin which by itself is awful, now songs keep freezing or cutting out, constant refreshing of the page is required for sustained play. It's like something that's decomposing, each day it performs worse ...

  • Gig Goer
  • What's going on? First webplayer switches to old skin which by itself is awful, now songs keep freezing or cutting out, constant refreshing of the page is required for sustained play.  It's li...
  • satanluvyou
  • Newbie
  • 1202 Views
  • 4 replies
  • 1 likes
  • Web Player
  • 1202 Views
  • 4 replies
  • 1 likes

Hello

Hello my playlists aren't syncing up. 

  • Newbie
  • Hello my playlists aren't syncing up. 
  • MattSuda
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Spotify matches my local tracks to the wrong track and completely different artist

Spotify wrongly matches my local tracks to other artists just because it picks up similar words in the song title. Ridiculous! Spotify you need to fix it. Lots of bugs and errors and plenty of other options for customers out there.

  • Visitor
  • Spotify wrongly matches my local tracks to other artists just because it picks up similar words in the song title. Ridiculous! Spotify you need to fix it. Lots of bugs and errors and plenty of other ...
  • MaryS
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • Local tracks
  • 504 Views
  • 1 replies
  • 0 likes

Ayuda urgente!!

Descargue spofity y spr bn , despues compre el premium y un dia dejo de funcionar, lo desinstalo y vuelvo a intalar y nada, entro de nuevo y me aparece una ventana que dice spofity dejobde funcionar y me saca de la aplicacion. Tengo un samsung core 2...

  • Newbie
  • Descargue spofity y spr bn , despues compre el premium y un dia dejo de funcionar, lo desinstalo y vuelvo a intalar y nada, entro de nuevo y me aparece una ventana que dice spofity dejobde funcionar ...
  • santyagoo91
  • Newbie
  • 465 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 465 Views
  • 2 replies
  • 0 likes

Solved!! [LG TV] - Spotify Connect on my phone doesn't see my TV playing

Is this a known issue? If it is, is it being worked on? My phone sees my computer fine, just not the TV.. Cheers, Sinkleir

  • Casual Listener
  • Is this a known issue?   If it is, is it being worked on?   My phone sees my computer fine, just not the TV..   Cheers, Sinkleir
  • camillo75
  • Community Legend
  • 27866 Views
  • 13 replies
  • 6 likes
  • Connect
  • 27866 Views
  • 13 replies
  • 6 likes

Spotify is not working with data connection, WP

Hello everyone,I ´ve got issues with my app (Premium). Everything is perfect with Wifi connection, but when I turn off it and turn on my Data, i can´t search anything. I have a Lumia 950 dual. Windows 10. Please help,

  • Casual Listener
  • Hello everyone, I ´ve got issues with my app (Premium). Everything is perfect with Wifi connection, but when I turn off it and turn on my Data, i can´t search anything.   I have a Lumia 950 d...
  • ronnietoon
  • Casual Listener
  • 484 Views
  • 4 replies
  • 0 likes
  • 484 Views
  • 4 replies
  • 0 likes

Local Files in playlists not syncing between mac, PC and Webplayer

I had several song files that I used to keep on my PC and had succesfully imported through Local Files on my Spotify Windows Desktop and into playlists. This all worked fine including syncing the playlist to my iphone (Offline). However it would not ...

  • Newbie
  • I had several song files that I used to keep on my PC and had succesfully imported through Local Files on my Spotify Windows Desktop and into playlists. This all worked fine including syncing the pla...
  • 320 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 320 Views
  • 0 replies
  • 0 likes

Playing Songs using Harman Kardon Onyx Studio Speaker

Hi, I just have issue on playing spotify using my harman kardon onyx studio speaker. im using spotify on my laptop but the songs wont play and it just really sucks,cause whenever i tried playing spotify on my phone it works but on my laptop it doesnt...

  • Newbie
  • Hi,  I just have issue on playing spotify using my harman kardon onyx studio speaker. im using spotify on my laptop but the songs wont play and it just really sucks,cause whenever i tried playi...
  • 1788 Views
  • 0 replies
  • 0 likes
  • music
  • 1788 Views
  • 0 replies
  • 0 likes

When will be the PS music app available in Argentina

I just bought the PS4 and everytime i try to sign in in the PS Music app tells me that isn't available...so I want to know when is it gonna be available...thanks!Compre hace poco la PS4 y cada vez que quiero ingresar a la app de PS music me dice que ...

  • Newbie
  • I just bought the PS4 and everytime i try to sign in in the PS Music app tells me that isn't available...so I want to know when is it gonna be available...thanks! Compre hace poco la PS4 y cada ve...
  • Keymaker83
  • Newbie
  • 636 Views
  • 1 replies
  • 7 likes
  • 636 Views
  • 1 replies
  • 7 likes

Not listening to the songs I want

I'm using a PC with spofify that is free when I click on a song I want to hear it won't play I have to go on top of my playlist to listen to anything. I click on a song that I didn't want to hear and it played. And it usally plays but not this timeWh...

  • Casual Listener
  • I'm using a PC with spofify that is free when I click on a song I want to hear it won't play I have to go on top of my playlist to listen to anything. I click on a song that I didn't want to hear and...
  • Fallen_Moon_Gir
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • music
  • 253 Views
  • 2 replies
  • 0 likes

Is the web player abandonware?

What's going on with the web player? I have a Chromebook so it's pretty important to me, but it seems completely abandoned for the following reasons: Still shows the Starred playlistUses the old fontDoesn't support ConnectCannot rearrange songs in pl...

  • Gig Goer
  • What's going on with the web player? I have a Chromebook so it's pretty important to me, but it seems completely abandoned for the following reasons:   Still shows the Starred playlist Uses ...
  • djshackesq1
  • Gig Goer
  • 430 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 430 Views
  • 4 replies
  • 0 likes

MUSIC REMOVED FROM SPOTIFY- A KID NAMED CUDI

Spotify recently added the album A Kid Named Cudi to Spotify a few days ago and I've been listening to it since i found out about it. Today Spotify took the album out of its music library today and it pisses me off! Why did they do this!? Can you guy...

  • Newbie
  • Spotify recently added the album A Kid Named Cudi to Spotify a few days ago and I've been listening to it since i found out about it. Today Spotify took the album out of its music library today and i...
  • zefix_z
  • Casual Listener
  • 19092 Views
  • 2 replies
  • 17 likes
  • 19092 Views
  • 2 replies
  • 17 likes

Music pauses

Every 5 min, more or less, my music just pauses and I have ro press play again, which is pretty anoying. Any solution for my Problem? Thanks already!

  • Newbie
  • Every 5 min, more or less, my music just pauses and I have ro press play again, which is pretty anoying. Any solution for my Problem? Thanks already!
  • histat46
  • Gig Goer
  • 379 Views
  • 1 replies
  • 0 likes
  • Sony
  • 379 Views
  • 1 replies
  • 0 likes