Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Sobult
  • Visitor
  • 3605 Views
  • 27 replies
  • 6 likes
  • Other
  • 3605 Views
  • 27 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18209 Views
  • 8 replies
  • 2 likes
  • Other
  • 18209 Views
  • 8 replies
  • 2 likes

Save button for songs that are saved

Hi everyone, I have recently opted for premium account, and started downloading songs on my phone.Since then, I noticed that some of the songs that I saved to my music are now displayed as they're not saved (In the artist/album page), even though I c...

  • Newbie
  • Hi everyone,   I have recently opted for premium account, and started downloading songs on my phone. Since then, I noticed that some of the songs that I saved to my music are now displayed as...
  • 257 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 257 Views
  • 0 replies
  • 0 likes

How do I deauthorize "Found Them First" website app?

How can I revoke authorization for the Found Them First site (spotify-foundthemfirst.com) ? There's no explanation in the Spotify docs, and no docs anywhere on the Found Them First site. Thanks guys!

  • Casual Listener
  • How can I revoke authorization for the Found Them First site (spotify-foundthemfirst.com) ? There's no explanation in the Spotify docs, and no docs anywhere on the Found Them First site. Thanks guys!
  • chandanbansal
  • Newbie
  • 744 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 744 Views
  • 4 replies
  • 0 likes

can i have remove from playlist button?

I wish you could develop remove from playlist button to track options so i shouldnt have to go to the playlist and remove the track.

  • Newbie
  • I wish you could develop remove from playlist button to track options so i shouldnt have to go to the playlist and remove the track.
  • 290 Views
  • 0 replies
  • 0 likes
  • Other
  • 290 Views
  • 0 replies
  • 0 likes

Help retrieving playlist info.

Hi, I followed a playlist shortly before going on holiday, and saved it offline on andoird.When I got back I wanted to create a new playlist using my PC and copy the majority of the songs over. Though when I returned, naturally the weekly playlist up...

  • Casual Listener
  • Hi,   I followed a playlist shortly before going on holiday, and saved it offline on andoird. When I got back I wanted to create a new playlist using my PC and copy the majority of the songs ...
  • FlyteOne
  • Casual Listener
  • 395 Views
  • 1 replies
  • 0 likes
  • music
  • 395 Views
  • 1 replies
  • 0 likes

https://play.spotify.com/?http=1 do not work.

Hy Guys, I used this link https://play.spotify.com/?http=1 so use spotify in my corp, I think the firewall block the spotify port. But for 3 weeks this link doesn't work, when I access to it, I'm redirected to https://play.spotify.com/browse Have you...

  • Newbie
  • Hy Guys,    I used this link  https://play.spotify.com/?http=1 so use spotify in my corp, I think the firewall block the spotify port.  But for 3 weeks this link does...
  • 851 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 851 Views
  • 0 replies
  • 0 likes

No sound via Connect from Yamaha RX-V677

I have a Spotify Premium account. I start playing a song on my Android Tablet and connect it to Yamaha A/V Receiver RX-V677. On the tablet as well as the on screen menu of the receiver the song seems to be streaming but there is no sound. I switch ba...

  • Casual Listener
  • I have a Spotify Premium account. I start playing a song on my Android Tablet and connect it to Yamaha A/V Receiver RX-V677. On the tablet as well as the on screen menu of the receiver the song seems...
  • moKing
  • Newbie
  • 2405 Views
  • 5 replies
  • 1 likes
  • Connect
  • 2405 Views
  • 5 replies
  • 1 likes

Woh Ajnabi - The Train

Hey Guys, please could you add the song, Woh Ajnabi from the Bollywood film, 'The Train'. You've got a karaoke version but it would be nice to have the original! Thanks so much!

  • Newbie
  • Hey Guys, please could you add the song, Woh Ajnabi from the Bollywood film, 'The Train'. You've got a karaoke version but it would be nice to have the original! Thanks so much!
  • 322 Views
  • 0 replies
  • 0 likes
  • music
  • 322 Views
  • 0 replies
  • 0 likes

reset the mix of the week

Hey guys!I created a playlist for a party and so i listened to music i usually dont listen to. and now there are always songs, i dont want to hear, appearing in my mix of the week playlist. Is it possible to reset the playlist?greetsmike

  • Casual Listener
  • Hey guys! I created a playlist for a party and so i listened to music i usually dont listen to. and now there are always songs, i dont want to hear, appearing in my mix of the week playlist. Is it p...
  • 469 Views
  • 0 replies
  • 4 likes
  • music
  • 469 Views
  • 0 replies
  • 4 likes

Missing "All Songs" list

Sometime over the last few days my "All songs" list has been deleted to a handful of songs! Could you help me retrieve these songs? I have no idea how this could be happened. It's taken me years to get this list together and would be devastated if I ...

  • Newbie
  • Sometime over the last few days my "All songs" list has been deleted to a handful of songs! Could you help me retrieve these songs? I have no idea how this could be happened. It's taken me years to g...
  • 278 Views
  • 0 replies
  • 0 likes
  • Other
  • 278 Views
  • 0 replies
  • 0 likes

Spotify web player skipping songs without playing on chrome

So here's the problem... I try to play a song any song and then it skips to the next song and the next without playing. I tryed relouding the page and logging out and then logging back in and shutting my computer down and restarting it... but none of...

  • Newbie
  • So here's the problem... I try to play a song any song and then it skips to the next song and the next without playing. I tryed relouding the page and logging out and then logging back in and shuttin...
  • 676 Views
  • 0 replies
  • 1 likes
  • Web Player
  • 676 Views
  • 0 replies
  • 1 likes

Where's new releases in windows desktop client?

Spotify Web has this bell icon, that when clicked, shows new releases from artists you follow. Where is that feature in desktop client?

  • Gig Goer
  • Spotify Web has this bell icon, that when clicked, shows new releases from artists you follow. Where is that feature in desktop client?
  • bitelaum
  • Roadie
  • 450 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 450 Views
  • 1 replies
  • 0 likes

Can't delete blank playlist

Hi,I can't delete blank playlist. They are named "Carimaneto in corso..." (translation-> loading) and if i click on them nothing is displayed (just the loading image). I tried with mac/web/windows version = same result.

  • Newbie
  • Hi, I can't delete blank playlist. They are named "Carimaneto in corso..." (translation-> loading) and if i click on them nothing is displayed (just the loading image). I tried with mac/web/windo...
  • 265 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 265 Views
  • 0 replies
  • 0 likes

Gift Card Used

i recived a gift card a wile ago and i was thinking of giving it to someone. I wanted to see if it was valid buy entering the code, I hit contine and it used the card. I was outraged to see that it didn't say it was going to use it. I we expecting it...

  • Newbie
  • i recived a gift card a wile ago and i was thinking of giving it to someone. I wanted to see if it was valid buy entering the code, I hit contine and it used the card. I was outraged to see that it d...
  • kbrooksc
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • Other
  • 316 Views
  • 1 replies
  • 0 likes

Web Player showing wrong album art?

Hi, Sometimes, when I launch the Web Player, go to Your Music -> Albums and click on the Play icon on an album, the album starts playing normally and shows all the right track info, BUT the album art is from the last album I was listening to the prev...

  • Casual Listener
  • Hi,   Sometimes, when I launch the Web Player, go to Your Music -> Albums and click on the Play icon on an album, the album starts playing normally and shows all the right track info, BUT t...
  • heipat
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 503 Views
  • 2 replies
  • 0 likes

Strange situation with spotify web player.

First of all, i have bad internet connection and there was no real sites that i could play music without lag issues while playing online games.About a year ago i discovered spotify web player and it was fantastic. No issues while switching songs, cou...

  • Newbie
  • First of all, i have bad internet connection and there was no real sites that i could play music without lag issues while playing online games. About a year ago i discovered spotify web player and i...
  • 247 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 247 Views
  • 0 replies
  • 0 likes

Someone has my Spotify on their Playstation account and I want to remove them

I've never given out my Spotify credentials yet there is someone who is accessing my Spotify via Spotify Connect. I cannot attach my own PSN ID to my Spotify and the only instructions I get is that I need to sign into the PSN profile that is linked t...

  • Visitor
  • I've never given out my Spotify credentials yet there is someone who is accessing my Spotify via Spotify Connect. I cannot attach my own PSN ID to my Spotify and the only instructions I get is that I...
  • osornios
  • Spotify Star
  • 850 Views
  • 1 replies
  • 0 likes
  • Connect
    PlayStation
    ps3
  • 850 Views
  • 1 replies
  • 0 likes

Day 2 user

I am having issues accessing Spotify offline when using this system... I followed the offline setting procedure that was given on the Web page. When I try to play music offline with the day 2 system the system tells me that " you need to connect to I...

  • Newbie
  • I am having issues accessing Spotify offline when using this system... I followed the offline setting procedure that was given on the Web page. When I try to play music offline with the day 2 system ...
  • 266 Views
  • 0 replies
  • 0 likes
  • Connect
  • 266 Views
  • 0 replies
  • 0 likes

Bad transition in The Wall

The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed.This is because one of the two songs, I can't recall which one, i...

  • Casual Listener
  • The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed. This is beca...
  • streamholder
  • Casual Listener
  • 622 Views
  • 3 replies
  • 0 likes
  • Other
  • 622 Views
  • 3 replies
  • 0 likes