Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 704 Views
  • 5 replies
  • 2 likes
  • Other
  • 704 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17241 Views
  • 8 replies
  • 1 likes
  • Other
  • 17241 Views
  • 8 replies
  • 1 likes

no puedo escuchar música !!

Me sale que solo lo puedo usar 14 días en el extranjero vivo en España y no entiendo por que sale eso !!!

  • Casual Listener
  • Me sale que solo lo puedo usar 14 días en el extranjero vivo en España y no entiendo por que sale eso !!!
  • MattSuda
  • Spotify Star
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Paying via Paypal

Hey, i hope someone can help me with my problem. I pay the spotify premium account with paypal. Because i'm going to delete my one bank account, i want to switch to the new bank account but i cant choose from which account the monthly amount will be ...

  • Visitor
  • Hey, i hope someone can help me with my problem. I pay the spotify premium account with paypal. Because i'm going to delete my one bank account, i want to switch to the new bank account but i cant ...
  • MattSuda
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Desktop wont sign in through facebook

When I try to log onto Spotfiy through facebook, I get the error message that says, "Spotfiy desktop client communication failed." This happens with no matter what browser I am using. With my phone, signing on through facebook is the only option it g...

  • Casual Listener
  • When I try to log onto Spotfiy through facebook, I get the error message that says, "Spotfiy desktop client communication failed."   This happens with no matter what browser I am using.  Wi...
  • MattSuda
  • Spotify Star
  • 319 Views
  • 1 replies
  • 0 likes
  • 319 Views
  • 1 replies
  • 0 likes

Song not fully recorded

Hi:I'm listening the album "Bethoveen, Irish & Scotish songs" (ASTRÉE) and the song "the kiss, dear maid..." ends abruptly after 2 minutes.Is it possible to offer the fully recorded song (in this album)?Thanks!

  • Regular
  • Hi: I'm listening the album "Bethoveen, Irish & Scotish songs" (ASTRÉE) and the song "the kiss, dear maid..." ends abruptly after 2 minutes. Is it possible to offer the fully recorded song (in ...
  • MichaelW
  • Community Legend
  • 353 Views
  • 5 replies
  • 0 likes
  • Other
  • 353 Views
  • 5 replies
  • 0 likes

Spotify stops playing on your smart-TV?

Hello, My Spotify stops so now and then on my Philips smart-TV. This is a known issue in this community. See https://community.spotify.com/t5/Help-Other-Partner-Devices/Philips-smart-TV/m-p/1011934#M16236 My problem is still not revolved and I do not...

  • Casual Listener
  • Hello,   My Spotify stops so now and then on my Philips smart-TV. This is a known issue in this community.  See https://community.spotify.com/t5/Help-Other-Partner-Devices/Philips-sma...
  • DuncanSalazar
  • Regular
  • 2877 Views
  • 1 replies
  • 0 likes
  • Other
    Philips
  • 2877 Views
  • 1 replies
  • 0 likes

Nokia Lumia 925 and constant Loading overlay

I've got a Lumia 925, and I've noticed that when i connect to my car via Bluetooth, the Spotify app constantly shows a 'loading' overlay in the app. It'll go away for a second, then come right back. Each overlay lasts 5 to 10 seconds. When I disconne...

  • Newbie
  • I've got a Lumia 925, and I've noticed that when i connect to my car via Bluetooth, the Spotify app constantly shows a 'loading' overlay in the app. It'll go away for a second, then come right back. ...
  • marlov74
  • Casual Listener
  • 406 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 406 Views
  • 1 replies
  • 0 likes

Spotify Connect for Avr with Audyssey (Marantz), DEQ Offset

It work fine on my Marantz Sr5009. There is a features about Spotitfy Connect I would to have: an automatic setup for the Deq offset, from 5 to 15, based on DR value of single entry to play, The dr value is well known.

  • Music Fan
  • It work fine on my Marantz Sr5009.   There is a features about Spotitfy Connect I would to have: an automatic setup for the Deq offset, from 5 to 15, based on DR value of single entry t...
  • 294 Views
  • 0 replies
  • 0 likes
  • Connect
    Marantz
    music
  • 294 Views
  • 0 replies
  • 0 likes

Spotify with Tivo and password sign-in

I've got my sister a Tivo box and she's signed up to Spotify Premium to use Tivo's app. Unfortunately she's having to enter the password every time she signs into the app and this is impossible for her with the Tivo remote as it's very hard generally...

  • Casual Listener
  • I've got my sister a Tivo box and she's signed up to Spotify Premium to use Tivo's app. Unfortunately she's having to enter the password every time she signs into the app and this is impossible for h...
  • 375 Views
  • 0 replies
  • 0 likes
  • Other
  • 375 Views
  • 0 replies
  • 0 likes

Browse new releases not working on Windows 7

I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be greatly apprecaited. Thanks

  • Casual Listener
  • I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be gr...
  • dwardu_vella
  • Music Fan
  • 2518 Views
  • 19 replies
  • 0 likes
  • WD
  • 2518 Views
  • 19 replies
  • 0 likes

Messed up Concerto Italiano album

The album "Vespri solenni per la festa di San Marco" by Concerto Italiano/Rinaldo Alessandrini seems to have been corrupted. Take the track Claudio Montevespotify:track:36mDxIFxIc7yr3dvxWpwRgrdi – Selva morale, psalmus 109: Dixit dominus secondo a 8 ...

  • Newbie
  • The album "Vespri solenni per la festa di San Marco" by Concerto Italiano/Rinaldo Alessandrini seems to have been corrupted. Take the track   Claudio Montevespotify:track:36mDxIFxIc7yr3dvxWp...
  • 183 Views
  • 0 replies
  • 0 likes
  • Other
  • 183 Views
  • 0 replies
  • 0 likes

Bluetooth A2DP issue

Hi Whenever I use bluetooth headphones I have to manually press next to play the next track. With bluetooth off all tracks play with no problem. Why is that?

  • Regular
  • Hi   Whenever I use bluetooth headphones I have to manually press next to play the next track. With bluetooth off all tracks play with no problem. Why is that?
  • 248 Views
  • 0 replies
  • 0 likes
  • 248 Views
  • 0 replies
  • 0 likes

Device Syncing and PlayTo Features Removed, causing "This Song is not Available"

I have 3 devices that are in sync: A DesktopPC, Android, and an UltraBook wired to a Home Theater System. The DesktopPC has a local library several thousands songs big, many of which are not available on Spotify. Until recently, when these songs were...

  • Regular
  • I have 3 devices that are in sync: A DesktopPC, Android, and an UltraBook wired to a Home Theater System.    The DesktopPC has a local library several thousands songs big, many of which...
  • DerekZ
  • Regular
  • 551 Views
  • 1 replies
  • 0 likes
  • 551 Views
  • 1 replies
  • 0 likes

Solved!! I can't delete the offline music from my device's memory!

Hi everybody!How can I delete the music that I have downloaded on my windows phone's memory instead of uninstalling the Spotify app. I can't see that option anywhere.I'd really appreciate your help.Thanks!

  • Casual Listener
  • Hi everybody! How can I delete the music that I have downloaded on my windows phone's memory instead of uninstalling the Spotify app. I can't see that option anywhere. I'd really appreciate your he...
  • gonzamc7
  • Casual Listener
  • 2489 Views
  • 6 replies
  • 0 likes
  • 2489 Views
  • 6 replies
  • 0 likes

Solved!! Connect on Yamaha RX-V475 works fine with old Facebook account but not with new premium account

Hi everybody, I have recently moved from an old Facebook tied account to a new account and upgraded to premium straight away. Now I have 2 Spotify Family accounts, one for myself and one for my wife. I have a Yamaha RX-V475 in the living room hardwir...

  • Regular
  • Hi everybody,   I have recently moved from an old Facebook tied account to a new account and upgraded to premium straight away. Now I have 2 Spotify Family accounts, one for myself and one f...
  • rumbazamba
  • Regular
  • 2579 Views
  • 6 replies
  • 0 likes
  • Connect
  • 2579 Views
  • 6 replies
  • 0 likes

cant find friends plsylist

someone pleass help. I have premium and so does my friend, neither of us have facebook. i have his spotify id and i can get to the point where i can see his overview, following, and followers. BUT I CAN NOT FIGURE OUT HOW TO SEE HIS PLAYLIST. I know ...

  • Newbie
  • someone pleass help. I have premium and so does my friend, neither of us have facebook. i have his spotify id and i can get to the point where i can see his overview, following, and followers. BUT I ...
  • MattSuda
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Typo in song name

There is a song by Machinae Supremacy called "Crouching Camper Hidden Sniper" but it is misspelled as "Crouching Camber Hidden Sniper". I cant find any way of contacting Spotify to inform them of his issue. But it needs to be fixed.

  • Newbie
  • There is a song by Machinae Supremacy called "Crouching Camper Hidden Sniper" but it is misspelled as "Crouching Camber Hidden Sniper".   I cant find any way of contacting Spotify to inform ...
  • OviiiOne
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Solved!! Songs can't be played on Spotify

Hi, I've been using Spotify for two years now and everything seems to work fine. However, in the last two days I've been unable to play Klingande's songs from both Desktop and IOS ( I use iPhone 4) and Klingande has only like two songs relased so far...

  • Casual Listener
  • Hi,   I've been using Spotify for two years now and everything seems to work fine. However, in the last two days I've been unable to play Klingande's songs from both Desktop and IOS ( I use ...
  • MattSuda
  • Spotify Star
  • 1105 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Unlimited
  • 1105 Views
  • 1 replies
  • 0 likes

Saved music disppeared from OSX app but still on webplayer and phone

All but one of the 1000 songs I have saved won't show up on my OSX app, but when I go to "my music" on my iphone or on webplayer, everything is still there. If I search for a song that was saved on my laptop, the check mark doesn't even appear next t...

  • Newbie
  • All but one of the 1000 songs I have saved won't show up on my OSX app, but when I go to "my music" on my iphone or on webplayer, everything is still there. If I search for a song that was saved on m...
  • MattSuda
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes