Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 8051 Views
  • 56 replies
  • 7 likes
  • Other
  • 8051 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19367 Views
  • 9 replies
  • 2 likes
  • Other
  • 19367 Views
  • 9 replies
  • 2 likes

Facebook activity log - How to see the whole log

Hi! I'm trying to see my activity log from spotify on facebook, but there seems to be no way to see it for a spesific time period. You can scroll down to see the whole log, but after some time the browser gets extremly sluggish and slow. Anybody know...

  • Casual Listener
  • Hi! 🙂   I'm trying to see my activity log from spotify on facebook, but there seems to be no way to see it for a spesific time period. You can scroll down to see the whole log, but after so...
  • aleks44
  • Casual Listener
  • 1361 Views
  • 2 replies
  • 0 likes
  • Other
  • 1361 Views
  • 2 replies
  • 0 likes

WP 8.1 synchronisation problem

Hi! Big problem with my Spotify on WP, it doesn't want to synchronize my songs. It detects that I'm connected to WiFi, yet the synchronization status is "waiting". I've tried to restart my phone, I've tried to make every playlist offline/online again...

  • Casual Listener
  • Hi!   Big problem with my Spotify on WP, it doesn't want to synchronize my songs. It detects that I'm connected to WiFi, yet the synchronization status is "waiting". I've tried to restart my...
  • teh_dot
  • Casual Listener
  • 439 Views
  • 4 replies
  • 0 likes
  • WP 8
  • 439 Views
  • 4 replies
  • 0 likes

[Windows Phone] Missing Features Saved Artists / Albums

Just changed from Android to WP and am pretty pleased so far, but the Spotify App seems to be stuck in the early 2013. No saved albums or artists, just playlists. This is just annoying.Does anyone know if there is hope to get an app soon which gives ...

  • Newbie
  • Just changed from Android to WP and am pretty pleased so far, but the Spotify App seems to be stuck in the early 2013. No saved albums or artists, just playlists. This is just annoying. Does anyon...
  • Peter__
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 346 Views
  • 1 replies
  • 0 likes

Messages

Is there a way to delete old messages?  

  • Newbie
  • Is there a way to delete old messages?  
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

HELP! People can't search for my playlist

Hi! I've tried to gain followers on two of my playlists lately (Links down below) by naming my playlist for example a track name that haven't been released on spotify yet. So if I l use my friends account and search for the playlist, I type exactly a...

  • Casual Listener
  • Hi!   I've tried to gain followers on two of my playlists lately (Links down below) by naming my playlist for example a track name that haven't been released on spotify yet.  So if I ...
  • Jacobheej
  • Casual Listener
  • 1037 Views
  • 3 replies
  • 0 likes
  • 1037 Views
  • 3 replies
  • 0 likes

Solved!! Windows phone my songs

Hi All, Big spotify fan - I have windows desktop and windows phone versions of spotify - I really like & use the Songs tab in the windows desktop version (under your music ) - it contains all songs you mark. This is really usefull to collect great so...

  • Newbie
  • Hi All,   Big spotify fan - I have windows desktop and windows phone versions of spotify - I really like & use the Songs tab in the windows desktop version (under your music ) - it conta...
  • PeterC1
  • Casual Listener
  • 885 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 885 Views
  • 6 replies
  • 0 likes

Solved!! spotify user search

I trying to find some of the other users in spotify that i'd like to follow, but when i put the name in search tool it finds nothing. What i need to do?There is one person that already follow onde of my playlists but i search and that user does not a...

  • Newbie
  • I trying to find some of the other users in spotify that i'd like to follow, but when i put the name in search tool it finds nothing. What i need to do? There is one person that already follow ond...
  • Peter__
  • Community Legend
  • 2877 Views
  • 2 replies
  • 0 likes
  • 2877 Views
  • 2 replies
  • 0 likes

[WP 8.1] Need to restart phone to make spotify play

Hi, It appears that if I close spotify, I have to restart my phone to make it work again. I can start the app, go through menu, choose artists, etc. but when I click play or start radio, an icon of a song and pause button appears on the bottom of the...

  • Casual Listener
  • Hi,   It appears that if I close spotify, I have to restart my phone to make it work again. I can start the app, go through menu, choose artists, etc. but when I click play or start radio, a...
  • pmartynas
  • Casual Listener
  • 480 Views
  • 2 replies
  • 0 likes
  • WP 8
  • 480 Views
  • 2 replies
  • 0 likes

Solved!! Can't delete some songs from the 'starred' playlist

I have a problem with my 'Starred' playlist: Spotify shows it has 13 songs added, but I can't see them neither delete them from the playlist (screenshot below). I dont' even remember adding that songs to the playlist, thought, so I would like if you ...

  • Casual Listener
  • I have a problem with my 'Starred' playlist: Spotify shows it has 13 songs added, but I can't see them neither delete them from the playlist (screenshot below). I dont' even remember adding that song...
  • Cristian_berme
  • Casual Listener
  • 419 Views
  • 2 replies
  • 0 likes
  • music
    Other
  • 419 Views
  • 2 replies
  • 0 likes

Why does Spotify close down after pauseing the music? (wp8.1)

Hey, i got a Lumia 930 with wp8.1, and when im listing to music and pause it for a few min, then i cant just start the music again, i have to unlock the phone and let spotify load again.Can i fix it, so it wont shutdown, while the music is on pause?R...

  • Music Fan
  • Hey, i got a Lumia 930 with wp8.1, and when im listing to music and pause it for a few min, then i cant just start the music again, i have to unlock the phone and let spotify load again. Can i fix...
  • Peter__
  • Community Legend
  • 607 Views
  • 7 replies
  • 0 likes
  • WP 8
  • 607 Views
  • 7 replies
  • 0 likes

Two songs switched around

Hi, not sure if this is where I'm supposed to talk about this, but I just realized that two songs by the band Refused, Everlasting and I Am Not Me, have been switched around, so Everlasting is labeled as I Am Not Me, and vice versa. I don't know how ...

  • Newbie
  • Hi, not sure if this is where I'm supposed to talk about this, but I just realized that two songs by the band Refused, Everlasting and I Am Not Me, have been switched around, so Everlasting is l...
  • Carina
  • Community Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • music
  • 258 Views
  • 1 replies
  • 0 likes

Samsung Galaxy s3 phone and Galaxy Tablet

Why is it that I can play ALL music I add on Spotify on my laptop but I can't on on my phone or my tablet? How do I fix this??

  • Casual Listener
  • Why is it that I can play ALL music I add on Spotify on my laptop but I can't on on my phone or my tablet? How do I fix this??
  • ENicole
  • Casual Listener
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

No Applications installed error

so i opened spotify this morning and wanted to listen to some music while having a bad day being sick. i started one of my playlists and listened, after a while i wanted to listen to Stan - Eminem a song wich i didnt have on my playlists. i Tried to ...

  • Casual Listener
  • so i opened spotify this morning and wanted to listen to some music while having a bad day being sick. i started one of my playlists and listened, after a while i wanted to listen to Stan - Eminem a ...
  • Martzz
  • Casual Listener
  • 365 Views
  • 3 replies
  • 1 likes
  • Other
  • 365 Views
  • 3 replies
  • 1 likes

Solved!! Windows phone - only allows shuffle?

So I have premium. If I search for an album, or play one of my playlists, the only button is shuffle play. If I play the first song manually, it shuffles the rest. This is very annoying, most albums need to be played in order, as do my lists.
Is this ...

  • Music Fan
  • So I have premium. If I search for an album, or play one of my playlists, the only button is shuffle play. If I play the first song manually, it shuffles the rest. This is very annoying, most albums ...
  • hsclater
  • Music Fan
  • 1927 Views
  • 5 replies
  • 0 likes
  • WP 8
  • 1927 Views
  • 5 replies
  • 0 likes

Playing playlist on only plays one playlist song then starts playing other non-playlist music

E.g. I just clicked on the "Deep Focus" playlist and it started playing a track from that playlist. I pressed next on the OS's music control and Spotify started playing a track from an album I was listening to previously, at this point if I keep adva...

  • Casual Listener
  • E.g. I just clicked on the "Deep Focus" playlist and it started playing a track from that playlist.  I pressed next on the OS's music control and Spotify started playing a track from an alb...
  • NoNai
  • Casual Listener
  • 755 Views
  • 3 replies
  • 0 likes
  • WP 8
  • 755 Views
  • 3 replies
  • 0 likes

Solved!! Have song on Spotify - but song has skips. How to re-deliver song to Spotify?

Hi, I'm a musician, and I have an album (or a couple) on Spotify. Recently another musician listed one song of mine in his "influences" playlist on Spotify. I went to listen to the playlist, only to find that my song actually skips. Like a CD would s...

  • Casual Listener
  • Hi, I'm a musician, and I have an album (or a couple) on Spotify.   Recently another musician listed one song of mine in his "influences" playlist on Spotify.   I went to listen to ...
  • Merik
  • Community Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • 465 Views
  • 1 replies
  • 0 likes

Mineral Complete Collection – Track Names Wrong

The track names are attached to the wrong songs. This needs to be recatalogued. https://play.spotify.com/album/2WgCLpw8SBxn1scRitVLr2

  • Newbie
  • The track names are attached to the wrong songs. This needs to be recatalogued. https://play.spotify.com/album/2WgCLpw8SBxn1scRitVLr2
  • Peter__
  • Community Legend
  • 368 Views
  • 1 replies
  • 1 likes
  • music
  • 368 Views
  • 1 replies
  • 1 likes

Private Sessions - Why are these artists on my profile?

When I put the artist I am listening to on private mode, there is a reason why I want it private and not published. Why does it still post on profile what I am listening to in private mode????? The term "Private Session," is misleading and doesn't ac...

  • Newbie
  • When I put the artist I am listening to on private mode, there is a reason why I want it private and not published. Why does it still post on profile what I am listening to in private mode????? &nbsp...
  • Peter__
  • Community Legend
  • 5896 Views
  • 5 replies
  • 9 likes
  • Other
  • 5896 Views
  • 5 replies
  • 9 likes

Album with loud white noise between tracks

The album "Pachelbel Vespers" by The Kings Singers has clips of loud white noise between the tracks, rendering it virtually unlistenable. I have experienced this on multiple devices, leading me to believe that it's an issue with the album and not the...

  • Newbie
  • The album "Pachelbel Vespers" by The Kings Singers has clips of loud white noise between the tracks, rendering it virtually unlistenable.  I have experienced this on multiple devices, leading me...
  • Peter__
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Skillet's Comatose Album no longer available

I have a few songs saved from the album Comatose but i can no longer play them and when I go to the album everything is gray and you can't play any of the songs. Comatose Comes Alive is available but it sucks. Please Help! Is it something I did/chang...

  • Newbie
  • I have a few songs saved from the album Comatose but i can no longer play them and when I go to the album everything is gray and you can't play any of the songs. Comatose Comes Alive is available but...
  • zrmerrill
  • Newbie
  • 2013 Views
  • 3 replies
  • 3 likes
  • Comatose
    Skillet
  • 2013 Views
  • 3 replies
  • 3 likes