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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151034 Views
  • 32 replies
  • 9 likes
  • 151034 Views
  • 32 replies
  • 9 likes

Superuser Contribution Unable to upgrade to premium. It just tells me I'm ineligible

It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option eitherP.S. trying to upgrade to family plan

  • Newbie
  • It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option either P.S. trying to upgrade to family plan
  • Jeremy
  • Spotify Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Something went wrong. Try again" when trying to change my Premium Family payment method

PlanFamily PremiumCountryUSADeviceMacbook Pro late 2016 and iPhone 8Operating SystemiOS 10 and Google Chrome My Question or IssueI have had a Family plan for a while but just tried to change the payment method for the monthly payments but I keep gett...

  • Casual Listener
  • Plan Family Premium Country USA Device Macbook Pro late 2016 and iPhone 8 Operating System iOS 10 and Google Chrome   My Question or Issue I have had a Family plan for a while but j...
  • Elena
  • Moderator
  • 13454 Views
  • 13 replies
  • 1 likes
  • Premium for Family
  • 13454 Views
  • 13 replies
  • 1 likes

More tahn 6 members in family Premium

I have 6 kids from 10yo to 21yo so we are 8 members as one family living in the same house.... How can I get two add'nal accesses ?

  • Visitor
  • I have 6 kids from 10yo to 21yo so we are 8 members as one family living in the same house....   How can I get two add'nal accesses ?
  • Maxim
  • Spotify Star
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stranger account added to Spotify Family

Hello, I have a spotify family account and a stranger has been able to join the plan without me inviting him. I kicked him out but i am wondering wether the invite link to the plan is compromised. If so, is there a way to change the link ? I know tha...

  • Visitor
  • Hello,   I have a spotify family account and a stranger has been able to join the plan without me inviting him.   I kicked him out but i am wondering wether the invite link to the p...
  • Alex
  • Spotify Legend
  • 2947 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2947 Views
  • 5 replies
  • 1 likes

Switching from premium individual to premium family.

I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both enjoy mixing songs and he actually worked with me when ...

  • Visitor
  • I'm a Premium subscriber. I love this App. I'd like to add my son and his family as part of the Family Plan. My question is: I'm a wheelchair bound vet and live about 150 miles from him. We both e...
  • Maxim
  • Spotify Star
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Is there any thing else then a kids account?

My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search

  • Visitor
  • My Kids are to young for a regular account, however the kids account I have downloades is to baby for them. As I have to invite them it is in my responsibility what they search
  • Maxim
  • Spotify Star
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Change my Country

My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following"It looks like you’re trying to join Premium Family from a different country. Premium Family is only available for fam...

  • Visitor
  • My Husband recently purchased Spotify Premium Family, and I am trying to accept the invitation but keep coming up with the following "It looks like you’re trying to join Premium Family from a d...
  • Maxim
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan, I pay but not the 'owner'

I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked. What are my options? Do I cancel everything and start over? Help please.

  • Visitor
  • I have the premium family plan but the user name isn't something I chose and I cannot add any members which tells me I'm not the owner and have most likely been hacked.  What are my options? D...
  • Elena
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify unable to connect to internet through WiFi

Hello,My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices until last week.When I try to connect online I get t...

  • Visitor
  • Hello, My Spotify account across all my devices (android, iPhone, PC) is no longer able to connect to the internet using a private WiFi network. It has been working previously across all the devices...
  • Yordan
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Can I add family ppl to Family Premium if they have an actual Individual?

If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then cancel their subscription and then add them to the F...

  • Visitor
  • If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then c...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't invite members to Spotify family. The page does not have any link.

We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I don't have it

  • Visitor
  • We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I d...
  • AndresM
  • Spotify
  • 281 Views
  • 2 replies
  • 0 likes
  • 281 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo vincular mi familia a mi cuenta

No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE

  • Visitor
  • No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
  • Yordan
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Can family in different country use the same plan?

My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?

  • Visitor
  • My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
  • Maxim
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Premium Family subscription in Kyrgyzstan

Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?

  • Visitor
  • Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
  • Maxim
  • Spotify Star
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted playlist's and can't play songs.

When I wasn't paying Premium everything worked perfectly, now when I'm paying, it's not working. Spotify deleted my Liked songs, and few more playlist's that I saved. Also, my biggest problem is that I can't play 90% of the songs that I want to play....

  • Visitor
  • ...hat I can't play 90% of the songs that I want to play. What should I do? Everyone else on my family subscription does not have a problem.
  • Yordan
  • Moderator
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Managing Payment method

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account. ...

  • Visitor
  • I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but i...
  • Maxim
  • Spotify Star
  • 248 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 248 Views
  • 1 replies
  • 0 likes

I have expired single premium, how do i join my family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an expired premium account that I have used for a decade. I would like to switch to my...

  • Visitor
  • ...ave an expired premium account that I have used for a decade. I would like to switch to my family's plan without losing my music. How do I join? Also, I meet all qualifications and live with my family. I...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes