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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...
PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!
Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...
Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...
PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...
I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...
My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...
PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...
PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...
I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6
Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?
Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...
PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueYou asked my sister our address and as she did not have time to answer you removed her f...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am changing from a duo plan and student plan and moving to a family plan but we all have mu...
I paid for the yearly plan one time payment. Country India My Question or IssueI'd like to change from a yearly plan to a monthly plan and link my credit card to the payment. How am I going to do that?Should I request a refund for the yearly plan or ...
PlanPremium PlanCountry Canada Quebec DeviceAcer AspireE15Operating System Windows 10 + latest update(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue The ability to move songs in any playlist with speed movements has disappeared? Why ? It...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung S22My Question or IssueFamily premium plan. I am a member. Son is manager. Neither he nor I can access my ...