Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75087 Views
  • 32 replies
  • 5 likes
  • 75087 Views
  • 32 replies
  • 5 likes

Superuser Contribution Re: Family Premium Bug

I am in the same situation as you guys in the above and have already tried to get into contact Spotify over 24 hours ago and have had nothing back!!! We have also just renewed Family Premium for the month, and invitations have been sent out:- My brot...

  • Casual Listener
  • I am in the same situation as you guys in the above and have already tried to get into contact Spotify over 24 hours ago and have had nothing back!!!   We have also just renewed Family P...
  • Jemi
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini Promotion

I recently saw the Google Home Mini promotion and I instantly had claimed the promition. However, I had visited my email address that it linked with my Spotify and noticed I did not have an email with the promotional code. Has the email not been sent...

  • Newbie
  • I recently saw the Google Home Mini promotion and I instantly had claimed the promition. However, I had visited my email address that it linked with my Spotify and noticed I did not have an email wit...
  • hello_carolyn
  • Casual Listener
  • 21231 Views
  • 10 replies
  • 0 likes
  • Other
  • 21231 Views
  • 10 replies
  • 0 likes

How to switch family plans?

Hi there, my folks separated, I was removed from my stepdad's spotify family account (we just had it for a couple months)Now my mom got a family subscription but I'm unable to accept the invitation (it says you can just change accounts one a year). W...

  • Newbie
  • Hi there,  my folks separated, I was removed from my stepdad's spotify family account (we just had it for a couple months) Now my mom got a family subscription but I'm unable to accept the i...
  • Billy-J
  • Spotify Star
  • 386 Views
  • 1 replies
  • 0 likes
  • family
  • 386 Views
  • 1 replies
  • 0 likes

Have not received code for Google home mini after signing up for family

I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week?PlanFamilyCountry US

  • Newbie
  • I signed up for the family plan for me and my wife and haven't received my email for my Google home mini. It's been a week? Plan Family Country  US
  • ShwoopDaddy
  • Music Fan
  • 892 Views
  • 2 replies
  • 1 likes
  • family
    google
    Home
    Mini
  • 892 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Adding family member trouble

Hello. I have a Spotify family account that me and my wife have been using. I created an account for my daughter but when I try to send her an invitation I get stuck on this page. I am quite certain I am putting the right information in the blanks bu...

Capture.PNG
  • Newbie
  • Hello. I have a Spotify family account that me and my wife have been using. I created an account for my daughter but when I try to send her an invitation I get stuck on this page. I am quite c...
  • Peter
  • Spotify Legend
  • 648 Views
  • 1 replies
  • 1 likes
  • confirmation
    family
  • 648 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family members out for a course blocked

Plan Family PremiumCountry Brazil DeviceiPhone XOperating System(iOS 12) My Question or Issue My two sons are in Portugal for a course for 2 months and their Premium Family accounts have been blocked. I sent them invites again but they could not acti...

  • Newbie
  • Plan Family Premium Country Brazil   Device iPhone X Operating System (iOS 12)   My Question or Issue  My two sons are in Portugal for a course for 2 months and their P...
  • Peter
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • family
    Family Plan Issue
  • 545 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to Recovery Family Playlist

My Question or IssueI had a problem with my credit card and I had to wait some days for the credit card company solve the problem. Because of this I could'nt update my billing information and the Spotify Platform canceled my subscription. Now, I lost...

  • Newbie
  • ...illing information and the Spotify Platform canceled my subscription.   Now, I lost all of my playlist and all of my family playlists.    I accessed my account again and I couldn't i...
  • Peter
  • Spotify Legend
  • 265 Views
  • 2 replies
  • 0 likes
  • family
    Playlist
    recovery
  • 265 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family invitation not being received

Hi, I am trying to invite my wife to my family plan but she doesnt receive any email. She has a premium account that she cancelled (after my invite, if this matters) and the subscription on her account has now ended properly but she still can’t recei...

  • Newbie
  • Hi,    I am trying to invite my wife to my family plan but she doesnt receive any email.    She has a premium account that she cancelled (after my invite, if this matters) a...
  • Peter
  • Spotify Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • family
  • 134 Views
  • 1 replies
  • 0 likes

Not receiving the Google Home Mini Email

PlanFamily PremiumCountry USA My Question or Issue I have upgraded from my student account to family not only to surprise my family this christmas as I have a better paying job. But to also get the Google Home Mini. I have not recieved any email yet ...

  • Music Fan
  • Plan Family Premium Country  USA     My Question or Issue  I have upgraded from my student account to family not only to surprise my family this christmas as I have a b...
  • ShwoopDaddy
  • Music Fan
  • 3134 Views
  • 7 replies
  • 0 likes
  • family
  • 3134 Views
  • 7 replies
  • 0 likes

family member confirmation does not work

PlanPremiumCountry Japan Device(iPhone x)Operating System(iOS 12) My Question or Issue I changed the subscription from the personal one to the family to invite my brother, however he can't validate the address to get the premium.me and my brother are...

  • Newbie
  • Plan Premium Country  Japan    Device (iPhone x) Operating System (iOS 12)   My Question or Issue   I changed the subscription from the personal one to the family...
  • Billy-J
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • family
  • 149 Views
  • 1 replies
  • 0 likes

Premium for family paid but not working

PlanPremiumCountryUnited Kingdom DeviceNexus 5xOperating SystemAndroid 8.1 My Question or Issue I have been a member of the Family premium subscription for almost a year now. Roughly a week ago Spotify said I was using the free version and I had to u...

  • Roadie
  • Plan Premium Country United Kingdom  Device Nexus 5x Operating System Android 8.1   My Question or Issue  I have been a member of the Family premium subscription for almost a...
  • Billy-J
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • family
    Premium not working
    premium problem
  • 228 Views
  • 1 replies
  • 0 likes

Solved!! Changing Premium Owners - Lose Playlists?

I want to set up a Family plan. I want to add my daughter who already has a Premium plan. If she accepts, will she lose all of her playlist and account info?

  • Casual Listener
  • I want to set up a Family plan.  I want to add my daughter who already has a Premium plan.  If she accepts, will she lose all of her playlist and account info?    
  • Maxim
  • Spotify Star
  • 156 Views
  • 3 replies
  • 0 likes
  • family
  • 156 Views
  • 3 replies
  • 0 likes

Solved!! Getting Family Plan--daughter already has account, can she be added and save her playlists?

My daughter (16) and I both have Spotify accounts. I am getting the family plan. Can we add her to the family plan with her existing user name, and therefore her playlists, so she can cancel her account and not lose her username or play lists?

  • Casual Listener
  • My daughter (16) and I both have Spotify accounts. I am getting the family plan. Can we add her to the family plan with her existing user name, and therefore her playlists, so she can cancel her a...
  • Maxim
  • Spotify Star
  • 280 Views
  • 3 replies
  • 0 likes
  • family
  • 280 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium for Family

PlanPremium for FamilyCountry ThailandDevice(iPhone X, MacBook Pro late 2016, PS4)Operating System(iOS 10, macOS, PS4) Hi,My sister and I live in the same address and she invited me to Premium for Family plan. I got the e-mail and applied. It worked ...

  • Newbie
  • Plan Premium for Family Country  Thailand Device (iPhone X, MacBook Pro late 2016, PS4) Operating System (iOS 10, macOS, PS4)   Hi, My sister and I live in the same address a...
  • Katerina
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • family
  • 191 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google Home Mini Redemption Not Working

Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it says "you've already registered interest." Does anyo...

Screen Shot 2018-11-09 at 10.23.19 AM.png
  • Music Fan
  • Hi, longtime Spotify family account holder. I received the email to redeem the Google Home Mini, but it is trying to charge me $49. I've tried following the links Ive seen here on the forum, and it s...
  • Lokius
  • Newbie
  • 6390 Views
  • 21 replies
  • 0 likes
  • All Platforms
  • 6390 Views
  • 21 replies
  • 0 likes

Superuser Contribution Adding a family member does not work

When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? PlanPremiumCountryNetherlands DeviceiPhone SEOperating Syste...

  • Visitor
  • When I invite a new family member and I click the link in the email. Spotify's reaction is Incorrect username or password. I tried 3 new login mails. But nothing works. Anyone a suggestion? &n...
  • Guido
  • Spotify Legend
  • 6351 Views
  • 3 replies
  • 1 likes
  • family
  • 6351 Views
  • 3 replies
  • 1 likes

Superuser Contribution Change from individual to family subscription

Hi, I have just subscribed to spotify premium in Hong Kong at HKD$4.90 for the first three months and HKD$58 thereafter. However, literally after 5 minutes I realised that I could change to a family plan at HKD88 starting two months later (in Februar...

  • Newbie
  • ...ould change to a family plan at HKD88 starting two months later (in February 2019).   If I do switch to the family plan now,  1) why does the charge of HKD88 start in February instead of M...
  • Guido
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have a premium account for family but in the app it’s says I have a free account

PlanFree/PremiumCountry NetherlandsDevice(iPhone 8/7) Operating System(iOS 10,My Question or IssueI have for about 1 year now the family premium account. But after today our acounts says that we have a free account and that we have to buy premium. I ...

  • Newbie
  • Plan Free/Premium Country  Netherlands Device (iPhone 8/7)  Operating System (iOS 10, My Question or Issue I have for about 1 year now the family premium account. But after today o...
  • Guido
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • family
    Premium
  • 307 Views
  • 1 replies
  • 0 likes

Google home Mini not free (Family premium)

I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the google store still wants to charge me for the device. I...

  • Casual Listener
  • I recently purchased the Family premium due to the google home mini deal. I received confimartion that my google home mini was reserved. When I click the link to obtain the google home mini, the g...
  • Cryosin89
  • Casual Listener
  • 1657 Views
  • 6 replies
  • 0 likes
  • Google Home mini not free
  • 1657 Views
  • 6 replies
  • 0 likes

Authentication Fail

PlanFamilyCountry Brazil My Question or IssueHi, I and my girlfriend live together and split a family Plan but when I receive the invitation by email, I get the message that was not possible to verify my information. I didn't find any place to get he...

  • Newbie
  • Plan Family Country  Brazil   My Question or Issue Hi, I and my girlfriend live together and split a family Plan but when I receive the invitation by email, I get the message t...
  • Billy-J
  • Spotify Star
  • 123 Views
  • 1 replies
  • 1 likes
  • family
  • 123 Views
  • 1 replies
  • 1 likes

Env: prod