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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83247 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64114 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199232 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30145 Views
44 replies
4 likes
Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. https://support.spotify.com/de/article/invite-remove-family-member/),...
Hi all, I have a spotify family account and would like to remove my expartner so that my new partner can join instead. I do find explanations of how to remove a family member (e.g. h...
Casual Listener
484 Views
3 replies
0 likes
Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que ha habido un problema que intente más tarde.
Activé yo el plan dúo y al invitar a mi pareja salía que él tenía que darse de baja de su premium, cancelé yo la cuenta y se dió de alta él y ahora me invita y cuando meto la dirección, me sale que h...
Not applicable
443 Views
2 replies
0 likes
Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me to downgrade to a free account. The family plan owner k...
Hi, I'm apart of a family plan with my parents and my siblings. For some reason every two days when I open spotify I get a pop-up that reads that "Your last payment didn't work" and it forces me t...
Moderator
449 Views
1 replies
0 likes
Why can't I sign up for premium duo?? Extremely frustrated with this app
Why can't I sign up for premium duo?? Extremely frustrated with this app
Spotify Star
378 Views
1 replies
0 likes
Realice el pago mensual y todas las mañanas aparece que lo vuelva a realizar
Realice el pago mensual y todas las mañanas aparece que lo vuelva a realizar
Moderator
431 Views
1 replies
0 likes
if we try to play at same time the next family member take over spotify
if we try to play at same time the next family member take over spotify
Moderator
1497 Views
9 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue: We have Premium Family. I listen with my husband’s account on my IPhone. I want to listen w...
...ave Premium Family. I listen with my husband’s account on my IPhone. I want to listen with my own account, but I can’t change the user. I deinstalled the app, but by reinstalling it it’s again my h...
Spotify Star
394 Views
1 replies
0 likes
minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes
minha irmã mora em sp e ela compartilha o Spotify comigo, porem quando eu coloco o endereço dela da erro, isso nunca aconteceu antes
Spotify Star
1033 Views
1 replies
0 likes
I have a Spotify account but we now have Family Premium. I cannot find my music / library
I have a Spotify account but we now have Family Premium. I cannot find my music / library
Spotify Star
325 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have the family plan for 6 and it doesnt let me add my family mom brother and sister we all...
...ave the family plan for 6 and it doesnt let me add my family mom brother and sister we all live in there same house I had them already in this plan but one day it changed without me knowing what can I do?
Spotify Star
364 Views
1 replies
0 likes
Im on the page where it lists all the members but there is nothing to click onto to remove or add them. it just lists who they are but i cant do anything with them.
Im on the page where it lists all the members but there is nothing to click onto to remove or add them. it just lists who they are but i cant do anything with them.
Spotify Star
896 Views
1 replies
0 likes
Hello!There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month!I would be very thankful for help from the support team! Could you please check the problem?Thank you
Hello! There ist a difficulty to add my family members, even tough we have the same adress. I try to solve the problem since 2 month! I would be very thankful for help from the s...
Casual Listener
619 Views
2 replies
0 likes
PlanPremiumCountryUSADeviceComputerOperating SystemWindows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as far as manage members and the button for adding members doesn't work.
Plan Premium Country USA Device Computer Operating System Windows 10 My Question or Issue I followed all of the instructions for adding members to the family plan I get as f...
Casual Listener
327 Views
2 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceHuawei p20 liteOperating SystemAndroid My Question or IssueMy brother and I were in a Premium Duo first, where I was the administrator. Now my dad decided to set up a Family Premium for him and my mom too. No one...
Plan Family Premium Country Germany Device Huawei p20 lite Operating System Android My Question or Issue My brother and I were in a Premium Duo first, where I was the administrator....
Visitor
1160 Views
6 replies
1 likes
PlanPremium FamilyCountryAustraliaDevice(Google Pixel 6 Pro)Operating System(Android 13)My Question or IssueSubscribed to Premium Family for 5 people. Each person has a separate Spotify account linked to both their Gmail account and also each individ...
Plan Premium Family Country Australia Device (Google Pixel 6 Pro) Operating System (Android 13) My Question or Issue Subscribed to Premium Family for 5 people. Each person has a separate S...
Casual Listener
601 Views
3 replies
0 likes
I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?
I signed up for duo after it offered me a month for free and then it charged me. I never got my month for free, why?
Spotify Star
308 Views
1 replies
0 likes
I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
I want to purchase a family plan. However, 4 members already have free plans, and one has a premium student plan. How should I proceed?
Spotify Star
327 Views
1 replies
0 likes
sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas
sou assinante family premium e adiministrador.tenho mais 3 membros e só eu continuo ouvindo prooagandas
Moderator
389 Views
1 replies
0 likes
PlanPremium FamilyCountryPoland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional Premium individual while I have my Family subcription in place alread...
Plan Premium Family Country Poland I bought two Premium Gift cards but can't redeen them on my Premium Family acount - why? What should I do with these now? I don't need any addtional P...
Spotify Star
346 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi community members, maybe you can help me with the following issue. I have Spotify Family P...
...ommunity members, maybe you can help me with the following issue. I have Spotify Family Premium and I have invited my daughter as a member. When accepting the invitation one of the mandatory steps is t...
Moderator
599 Views
5 replies
0 likes
