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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179348 Views

32 replies

9 likes

  • 179348 Views
  • 32 replies
  • 9 likes

Superuser Contribution Can't upgrade from premium to family plan

Have had a regular premium account for years. Want to upgrade to a family plan. When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family plan. A banner message comes up that says "Sorry, you are ...

Visitor

Have had a regular premium account for years.  Want to upgrade to a family plan.  When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family...

Alex

Spotify Legend

402 Views

1 replies

0 likes

Premium for Family
  • 402 Views
  • 1 replies
  • 0 likes

Spotify took my wife off the family plan and cant rejoin

Plan Family Country El SalvadorPhones and Google Devices at home. My Question or IssueWhen I first joined my wife had to be approved by someone on Spotify.We had no problems until about a month ago when one of my kids was taken off the family list. B...

Casual Listener

Plan Family  Country El Salvador Phones and Google Devices at home.   My Question or Issue When I first joined my wife had to be approved by someone on Spotify. We had no problems u...

Maxim

Spotify Star

699 Views

3 replies

0 likes

Premium for Family
  • 699 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan trying to add new account

PlanPremiumCountryusa My Question or Issue hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add anyone else to it. No link button or invite to family account. Help!

Visitor

  PlanPremium Countryusa    My Question or Issue   hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add a...

Elena

Moderator

318 Views

1 replies

0 likes

Premium for Family
  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution New payment info requested when it has not changed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently received several Spotify Notices about needing to enter updated payment informati...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recent...

MihailY

Moderator

261 Views

1 replies

0 likes

Premium for Family
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit podcasts are showing up as "listen if you watch" suggestions

I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if you watch...Rap Sh!t" and is suggesting the "chat sh!t"...

Visitor

I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if y...

Vasil

Moderator

363 Views

1 replies

3 likes

  • 363 Views
  • 1 replies
  • 3 likes

I have a question about Spotify Family

I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?

Newbie

I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?  

Maxim

Spotify Star

318 Views

1 replies

0 likes

Premium for Family
  • 318 Views
  • 1 replies
  • 0 likes

Kid with age of 13 is not able to register on Austrian site. Bug?

Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you are too young for spotify" if i use my sons birthda...

Visitor

Seems there is a difference between the latest Terms and Conditions in Austria at which kids have to be at least (not older than!) 13 of age and the registration check - there is an error "Seems you ...

Maxim

Spotify Star

234 Views

1 replies

0 likes

  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family invite doesn't work

Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"

Newbie

Hello, my brothers and I want to switch to the family plan, he sent me the invite and when i put the address it doesn't work, it just says "try again later"

OscarDC

Moderator

412 Views

3 replies

1 likes

  • 412 Views
  • 3 replies
  • 1 likes

Superuser Contribution I bought a family plan but i'm unable to add members.

I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.

Visitor

I bought a plan but i cannot see the manage option under the account overview. Plus it shows my plan is premium individual although i paid 2149Rs. for an year and opted for family premium plan.

Yordan

Moderator

258 Views

1 replies

0 likes

  • 258 Views
  • 1 replies
  • 0 likes

Solved!! When can i join another premium family plan?

My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family. But i heard that it should be at least 1 year before i can switch...

Casual Listener

      My family plan manager started the plan since 2022.1.1, and I joined family plan in 2022.1.16. Now the plan manager is going to cancel the plan, and i want to switch to another family...

PepperLee

Casual Listener

1213 Views

4 replies

0 likes

Premium for Family
  • 1213 Views
  • 4 replies
  • 0 likes

Superuser Contribution i cancelled my duo plan and want to join a family plan

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

Visitor

I received an invitation to join a family plan. I cancelled my duo plan. But now, when I try to accept the invitation for the family plan, I just get an error message.

Dian

Spotify Legend

1840 Views

1 replies

0 likes

  • 1840 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invited to family plan and inserted the correct address but it shows error

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do try again later, how do I solve this?

Visitor

Im currently in premium duo and my sister had invited me multiple times for family plan, we’ve confirmed that we inserted the correct address but it keep showing that there is a problem and pls do t...

Dian

Spotify Legend

237 Views

1 replies

0 likes

  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do i link my premium on my honor x6 device?

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

Visitor

I had premium on my samsung A31, phone has water damage now, i have a Honor x6 device now and cannot link my premium membership on this new device

Alex

Spotify Legend

397 Views

1 replies

0 likes

  • 397 Views
  • 1 replies
  • 0 likes

Superuser Contribution ive used the wrong email address to install spotify on my new iphone

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to that account & reinstall spotify with another email account?

Visitor

I have a premium plan & accidently used an email address used on other device on my new iphone & now its logging in under that user. How do I stop spotify from automatically connecting to th...

Elena

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App popup with only option to downgrade removes him from my family plan?

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is on the screen, we press that and it removes him from...

Casual Listener

My dad was the Family Plan Manager but cancelled it and i became the Family plan manager, i invited 3 family members but every time my dad opens the app a popup with the only option to downgrade is o...

Not applicable

849 Views

3 replies

0 likes

  • 849 Views
  • 3 replies
  • 0 likes

Superuser Contribution My downloads do not load when offline.

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the app, all the songs, completed a clean reinstall, cleared...

Casual Listener

Hello, i have a premium family plan but when i download songs and turn off wifi, my downloaded songs grey out and cannot be played. I don't know how to solve this issue, i have redownloaded the a...

Electro2

Casual Listener

528 Views

4 replies

0 likes

  • 528 Views
  • 4 replies
  • 0 likes