Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79250 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
58572 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195604 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28998 Views
44 replies
4 likes
PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...
Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
Spotify Legend
528 Views
1 replies
0 likes
PlanPremium familyCountryNorwayDevicePC / Huawei p30 pro / google pixel 6 proOperating SystemWindows 11 / AndroidMy Question or IssueI've upgraded my account to family premium, but when I go to Manage plan and add kids account, I get a blank page wit...
Plan Premium family Country Norway Device PC / Huawei p30 pro / google pixel 6 pro Operating System Windows 11 / Android My Question or Issue I've upgraded my account to family premium, b...
Newbie
2315 Views
4 replies
0 likes
PlanPremiumCountryUSADeviceSamsung Galaxy S21+ Operating SystemAndroid 12 My Question or IssueMy wife has been suddenly removed from my Premium Family Plan. She was on it this afternoon and now is no longer part of the service that I'm paying for. I'...
Plan Premium Country USA Device Samsung Galaxy S21+ Operating System Android 12 My Question or Issue My wife has been suddenly removed from my Premium Family Plan. She was on i...
Casual Listener
739 Views
2 replies
0 likes
I need to wipe an email off of the family account to re-apply
I need to wipe an email off of the family account to re-apply
Moderator
369 Views
1 replies
0 likes
Hi every oneOur Family plan has been discontinued due to expired bank card.I am prompted to update my payment method.But it says my plan is "premium personnal"Is it possible to have my family back at once ?Or do I have to start a make a new family pl...
Hi every one Our Family plan has been discontinued due to expired bank card. I am prompted to update my payment method. But it says my plan is "premium personnal" Is it possible to have my family...
Newbie
5078 Views
12 replies
0 likes
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
Moderator
549 Views
1 replies
0 likes
PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...
Plan Premium Family Country France Device (iPhone 11) Operating System (iOS 15.5) My Question or Issue I have send both my wife and daughter a family i...
Moderator
569 Views
3 replies
0 likes
Spotify family not permitting invites to be sent from webpage.PlanFamilyCountryUKDeviceHP Laptop running windows 10 My Question or IssueSpotify family not permitting invites to be sent from webpage. I can navigate to the webpage and the 'add members ...
Spotify family not permitting invites to be sent from webpage. Plan Family Country UK Device HP Laptop running windows 10 My Question or Issue Spotify family not permitting invites t...
Spotify Star
312 Views
1 replies
0 likes
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we get a message saying that we're trying to do so from a differ...
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we g...
Spotify Star
461 Views
1 replies
0 likes
Plan - Family PremiumCountry - Spain Device iOS 15.5Operating SystemmacOS 12.3.1 My Question or Issue:Hi everyone, my issue is that I am getting ads (local ads + general international ads) even though I am paying for Family Premium. I have made sure ...
Plan - Family Premium Country - Spain Device iOS 15.5 Operating System macOS 12.3.1 My Question or Issue: Hi everyone, my issue is that I am getting ads (local ads + g...
Newbie
1076 Views
10 replies
1 likes
PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've a family plan and moved house, and I want my new partner who I now live with to ha...
...'ve a family plan and moved house, and I want my new partner who I now live with to have access to the plan but it says she's in a different country, we can't seem to get around this. Please help!
Spotify Star
465 Views
1 replies
0 likes
Hi, I have a Family Plan, and prepaid for the year.Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family plan, but the only option offered is to pay again for the plan, fo...
Hi, I have a Family Plan, and prepaid for the year. Now, I saw there's the option to subscribe so I don't have to set up the family group again next year. Tried to subscribe the family p...
Casual Listener
10096 Views
7 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12My Question or IssueI had a prepaid Individual plan of 12 months, and got a 6 months duo plan on top of that. The purchase process took place successfully and I even have a r...
...ollowing link shows an error page: Add a member to your Family plan - Spotify The error text is as follows:
Moderator
534 Views
2 replies
0 likes
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
Spotify Legend
522 Views
1 replies
0 likes
PlanPremium FamilyMy Question or IssueJoined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never tried Premium before, give them 2 free months on us.” The ema...
Plan Premium Family My Question or Issue Joined a Spotify premium family a couple weeks ago and I got an email today saying: “Good music is made to be shared with friends. So if they've never t...
Visitor
70623 Views
26 replies
3 likes
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan.So I logged on the website, went to profile->account->address, and updated it.But then later he got a website saying I failed to pu...
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan. So I logged on the website, went to profile->account->address, and u...
Spotify Legend
326 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
316 Views
1 replies
0 likes
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
Community Legend
554 Views
1 replies
0 likes
PlanPremium DeviceiPhones, Macs, Macbooks My Question or IssueRight now, we are using a Premium account together with our family, with several playlists and a lot of liked songs. So this is not about several accs joining but on 1 account that has all...
Plan Premium Device iPhones, Macs, Macbooks My Question or Issue Right now, we are using a Premium account together with our family, with several playlists and a lot of liked s...
Visitor
3846 Views
4 replies
0 likes
PlanFamily premium CountryMexico DeviceSamsung a51Operating SystemAndroid My Question or IssueMy family members have been notified that I have cancelled their premium family plan, but I haven't.. They still appears on the list of participants, what c...
Plan Family premium Country Mexico Device Samsung a51 Operating System Android My Question or Issue My family members have been notified that I have cancelled their p...
Spotify Legend
1690 Views
3 replies
0 likes
