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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140483 Views
  • 32 replies
  • 8 likes
  • 140483 Views
  • 32 replies
  • 8 likes

Premium Family plan ends in 7 days

Plan : Family PremiumCountry : Australia My Question or Issue: I'm currently paid and next bill cycle is on the 25th December, Family premium but i had a pop up message that tells me it ends in 7 days. The same message popped up for another family me...

  • Visitor
  • Plan : Family Premium Country : Australia  My Question or Issue:  I'm currently paid and next bill cycle is on the 25th December, Family premium but i had a pop up message that tells m...
  • Joel-M
  • Composer
  • 616 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 616 Views
  • 1 replies
  • 0 likes

Offline Mode isn't working

PlanPremium FamilyCountryGermanyDevice(Huawei P20 lite)Operating System(Android My Question or IssueHello,I have problems using the offline mode. When i download something, it is available right afterwards. But after a while, closing the app and list...

  • Visitor
  • Plan Premium Family Country Germany Device (Huawei P20 lite) Operating System (Android 😎   My Question or Issue Hello, I have problems using the offline mode. When i download s...
  • Joel-M
  • Composer
  • 607 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 607 Views
  • 1 replies
  • 0 likes

Divide an account out of Family

Hello community, I want to leave a Family account and transfer mine into another, new Family account. How does this work? Thank you. Kind regards.

  • Casual Listener
  • Hello community,   I want to leave a Family account and transfer mine into another, new Family account.   How does this work?   Thank you.   Kind regards.  
  • AdamDam
  • Spotify Star
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

resuelto, gracias

PlanFree/PremiumCountryUSADeviceIphone XROperating SystemiOS 12 My Question or Issue edit ya pude y no se como eliminar este post, gracias

  • Casual Listener
  • Plan Free/Premium Country USA Device Iphone XR Operating System iOS 12   My Question or Issue   edit ya pude y no se como eliminar este post, gracias
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plans allows 6 persons or 5?

Ok, I have a family plan but only allows me to link 5 Emails so... how can link my 6th email?it doesnt let me add the last one I only have 5 emails linked to my family plan, any help with this?PlanPremiumCountryUSA My Question or IssueOk, I have a fa...

  • Visitor
  • Ok, I have a family plan but only allows me to link 5 Emails so... how can link my 6th email? it doesnt let me add the last one I only have 5 emails linked to my family plan, any help with this? P...
  • Ivan
  • Spotify Legend
  • 1267 Views
  • 1 replies
  • 0 likes
  • 1267 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family for students

Hi my current subscription is premium for students. It’s good except for my daughter uses it too and occasionally we want to listen at the same time. I would like her to have her own profile but I don’t want to sacrifice Hulu and Showtime as a conseq...

  • Newbie
  • ...on’t want to sacrifice Hulu and Showtime as a consequence of switching to the family plan. Is there a student plan for families? I doubt it but thought I would ask. How much is the family plan? Any h...
  • Ivan
  • Spotify Legend
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Para iadesi almak istiyorum

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueKartımdan dün para çekilmiş 26.99tl ve iade almak istiyorum premium'u iptal ettim

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Kartımd...
  • Xenia
  • Moderator
  • 967 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 967 Views
  • 7 replies
  • 0 likes

Remove Family Mix

PlanPremiumCountryDenmarkDevicePC, IPhoneOperating SystemIOS, Windows 10 My Question or IssueHi SpotifyI like the fact that you try out things, like it a lot even. Sometimes ideas aren't great, though, and then it would be really great to be able to ...

  • Casual Listener
  • ...ometimes ideas aren't great, though, and then it would be really great to be able to disable them. Your new Family Mix is one such case - I honestly don't think you understand your users that well, if you t...
  • Emilia_8
  • Community Legend
  • 11780 Views
  • 19 replies
  • 37 likes
  • Premium for Family
  • 11780 Views
  • 19 replies
  • 37 likes

Spotify Kids

Hi folks,subscribed to Spotify family as I thought this is the ideal way for my family and me to enjoy the Spotify music experience - here comes the BUT - Spotify kids seems to be not released in Austria so far so my kids are not able to enjoy Spotif...

  • Newbie
  • Hi folks, subscribed to Spotify family as I thought this is the ideal way for my family and me to enjoy the Spotify music experience - here comes the BUT - Spotify kids seems to be not released in A...
  • Billy-J
  • Spotify Star
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Problemas com o Plano Familiar

Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no Spotify e o valor descontado do banco, toda vez que eu entro para tentar adicionar um membro ele me direciona para a página de compra do Premium, mesmo eu já tendo pago. Já tentei...

  • Visitor
  • Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no Spotify e o valor descontado do banco, toda vez que eu entro para tentar adicionar um membro ele me direciona para a página de c...
  • Bittencourt
  • Spotify Star
  • 348 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 348 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Create "Family Member" for Sonos

Hello, Is it possible to use one of the available members for the family plan to create a dedicated account for my Sonos system? Would I need to create a separate email address for that? It's annoying when I am listening to music on my laptop or phon...

  • Casual Listener
  • Hello,   Is it possible to use one of the available members for the family plan to create a dedicated account for my Sonos system? Would I need to create a separate email address for that? I...
  • Mihail
  • Spotify Legend
  • 18900 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 18900 Views
  • 5 replies
  • 0 likes

Changement de forfait

Mon garçon a un compte Premium et il voudrait arrêter son forfait pour venir sur mon forfait familial.Est-ce que s'il annule son forfait Premium pour venir sur le mien, il perdra ses playlist aimées et téléchargées ?Évidemment, il ne veut pas rien pe...

  • Visitor
  • Mon garçon a un compte Premium et il voudrait arrêter son forfait pour venir sur mon forfait familial. Est-ce que s'il annule son forfait Premium pour venir sur le mien, il perdra ses playlist aimée...
  • Bittencourt
  • Spotify Star
  • 400 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do i rejoin back onto the family mix?

PlanPremiumCountryUKDeviceSamsung Galaxy 9 +Operating SystemAndroidMy Question or IssueHow do i rejoin back onto the family mix? As i accidentally left it due by mispressing the wrong button but there isn't any option to join back onto it.

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 9 + Operating System Android My Question or Issue How do i rejoin back onto the family mix? As i accidentally left it due by mispressing t...
  • Mari33
  • Visitor
  • 17593 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 17593 Views
  • 13 replies
  • 0 likes

Solved!! Keeping playlists/history after switching to Family Premium

Our family has several individual Premium subscriptions and we're considering switching to Family Premium. If we switch to Family Premium, will all invited users retain all their previously accumulated account data, mainly created playlists, recommen...

  • Visitor
  • Our family has several individual Premium subscriptions and we're considering switching to Family Premium.   If we switch to Family Premium, will all invited users retain all their p...
  • Billy-J
  • Spotify Star
  • 1277 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1277 Views
  • 2 replies
  • 0 likes

Superuser Contribution Unable to see Amazon speakers from multiple Amazon / Spotify household members

PlanPremiumCountryUSADeviceGoogle Pixel 2 and OnePlus 8Operating SystemAndroid My Question or IssueMy wife and I (let's just use Jane and Bob) have our own unique Amazon profiles under the same household (Bob invited Jane to the Amazon household and ...

  • Visitor
  • ...rofiles under the same household (Bob invited Jane to the Amazon household and Jane accepted) and we each have our own unique Spotify logins under a Premium Family plan.  The Spotify skill is l...
  • Ver
  • Spotify Legend
  • 456 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 456 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t subscribe to Spotify Family

PlanFreeCountryEgypt My QuestionI have been trying to subscribe to Spotify Family but after I enter my card details and press buy family plan, the page gets stuck on the three dots loading and nothing happens. I have been trying to refresh the page a...

  • Casual Listener
  • Plan Free Country Egypt   My Question I have been trying to subscribe to Spotify Family but after I enter my card details and press buy family plan, the page gets stuck on the three dots l...
  • samamr
  • Casual Listener
  • 830 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 830 Views
  • 5 replies
  • 0 likes

Superuser Contribution Error on renewal of Spotify Family

Hi, today I renewal Spotify Family because it expires on 16 August. When I select PayPal as payment, it automatically select Spotify Premium and now I don't have a Spotify Family account. How I can change the plan today and pay only the difference?

  • Visitor
  • Hi, today I renewal Spotify Family because it expires on 16 August. When I select PayPal as payment, it automatically select Spotify Premium and now I don't have a Spotify Family account. How I can c...
  • Ver
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 493 Views
  • 1 replies
  • 0 likes

I have premium, on a yearly sub, if I change to Family, will i lose the rest of the year?

Hi,I live in Belgium, and I have a premium account.I would like to change it to a Family account.But if I do, will I lose the rest of the year, I have subbed till December, or does it get deduced?If I do lose it, that means I have to wait till my sub...

  • Casual Listener
  • Hi, I live in Belgium, and I have a premium account. I would like to change it to a Family account. But if I do, will I lose the rest of the year, I have subbed till December, or does it get d...
  • Emilia_8
  • Community Legend
  • 454 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 454 Views
  • 3 replies
  • 0 likes

Family member still being charged after joining plan

Canada Hi,We're a family of 4. I started a Premium Family Plan trial in June. Two family members had existing accounts but joined the Family Plan. One of them continues to be charged for their individual account. Any way to fix this and get a refund ...

  • Visitor
  • Canada   Hi, We're a family of 4. I started a Premium Family Plan trial in June. Two family members had existing accounts but joined the Family Plan. One of them continues to be charged for t...
  • Billy-J
  • Spotify Star
  • 454 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 454 Views
  • 1 replies
  • 0 likes