Announcements

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 95790 Views
  • 32 replies
  • 5 likes
  • 95790 Views
  • 32 replies
  • 5 likes

Using different accounts in family premium on google home

I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it picks my husbands lists when I request. Also if I’m p...

  • Newbie
  • I have a family premium account and we have google home. How do I get it to recognise individual users? For example, I want the daily lists associated with my music preferences. For some reason it p...
  • Billy-J
  • Spotify Star
  • 752 Views
  • 1 replies
  • 1 likes
  • Family premium account
    family premium help support
    Google Home
  • 752 Views
  • 1 replies
  • 1 likes

Family plan subscription address

My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we subscribe ? If we all put that we live at one same address w...

  • Newbie
  • My family wants to subscribe to the family plan, however my parents live in one country and my brother and I live in another, where we go to school at. Is that going to be a problem when we s...
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • family
  • 237 Views
  • 1 replies
  • 0 likes

Family Invite Email - Not reaching recipient

PlanPremiumCountry UKDeviceiPhone 7/PC My Question or Issue I have signed up to Premium. I have sent out an invite to my wifes email address but it never reaches the email address. Not showing up in her Junk either. Tried 4 times or so plus with anot...

  • Casual Listener
  • Plan Premium Country  UK Device iPhone 7/PC     My Question or Issue   I have signed up to Premium. I have sent out an invite to my wifes email address but it never reach...
  • Loxer
  • Spotify Star
  • 256 Views
  • 3 replies
  • 1 likes
  • family
  • 256 Views
  • 3 replies
  • 1 likes

To join a Family do you have to be a Premium member?

I upgraded to a Family plan from a Premium plan.PlanFamilyCountry USDeviceiPhone 6Operating Systemios My Question or Issue The invited users only have FREE accounts showing on the APP.Do they need to join/upgrade to Premium with a credit card number?...

  • Newbie
  • I upgraded to a Family plan from a Premium plan. Plan Family Country  US Device iPhone 6 Operating System ios   My Question or Issue  The invited users only have FREE a...
  • Loxer
  • Spotify Star
  • 329 Views
  • 2 replies
  • 0 likes
  • family
  • 329 Views
  • 2 replies
  • 0 likes

Solved!! Family member got removed from a premium

Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'You're unable to join this Family plan'. We live under the same addres...

  • Casual Listener
  •     Hello. I have a problem. I created premium for family a month ago and invited my family members. This month, one of them got removed. When I try to invite her again, it says that 'Y...
  • Billy-J
  • Spotify Star
  • 3119 Views
  • 3 replies
  • 0 likes
  • family
    Other
  • 3119 Views
  • 3 replies
  • 0 likes

my son can't join spotify family

Hello, I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the form, but the "submit" button is unactive. How can we solve this? ...

  • Newbie
  • Hello,   I'm writing from Belgium. I have a spotify family subscription and I sent an invitation to join the spotify family at my son. He receives the link on his email, can fill in the f...
  • Billy-J
  • Spotify Star
  • 434 Views
  • 1 replies
  • 0 likes
  • family
  • 434 Views
  • 1 replies
  • 0 likes

Adding a Family member

I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan.I’m wondering since payment is processed on my Business Credit Card, I gav...

  • Newbie
  • I pay for a Premium Family plan. I’ve tried adding my husband to the plan but it seems they haven’t accepted him. He gets the message that he can’t be added to the family plan. I’m wondering since p...
  • OneByBoo
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • family
  • 313 Views
  • 1 replies
  • 0 likes

missing one member in spotify family premium - can't able to send invite

Hi,since 1 year I've got a premium for family. The members of my house are six.Now I see only 5 member with me also included.How can I solve?

  • Casual Listener
  •   Hi, since 1 year I've got a premium for family. The members of my house are six. Now I see only 5 member with me also included. How can I solve?   
  • Maxim
  • Spotify Star
  • 223 Views
  • 1 replies
  • 0 likes
  • family
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with simultaneous use of Premium Family

PlanPremium FamilyCountry Belgium My Question or IssueFor a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a laptop. When I am listening to Spotify and she opens Spotify as well, my music s...

  • Newbie
  •   Plan Premium Family Country  Belgium   My Question or Issue For a couple of days now, my wife and I haven't been able to use Spotify simultaneously. We both try to use it on a...
  • Daisy
  • Spotify Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • family
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema cambio de tarjeta

He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse. Alguien puede ayudarme? Gracias

  • Newbie
  • He tenido que cambiar mi tarjeta para el pago del plan familiar y, después de hacerlo, han echado de mi plan a toda mi familia y ahora (cuando les mando la invitación) no les deja conectarse.  ...
  • Daisy
  • Spotify Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • familia
    family
    planfamiliar
    Premium
    premiun family
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Family members did not confirm the email and cannot join again

Hello, my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family members do not speak english and I was out for holidays....

  • Casual Listener
  • Hello,   my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family...
  • Majsner
  • Casual Listener
  • 548 Views
  • 2 replies
  • 1 likes
  • email confirmation
    Family subscription
  • 548 Views
  • 2 replies
  • 1 likes

Cancel and use the same account, family plan

For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:Can I cancel the current family subscription and re-register with the same account?In order to update my address.

  • Newbie
  • For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is: Can I cancel the current family subscription and re-register with the same a...
  • Brunelicia
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Suscription
  • 395 Views
  • 1 replies
  • 0 likes

Family Account

PlanPremiumCountry Germany/SwitzerlandDeviceiPhoneOperating Systemnewest iOS My Question or Issue My mother and I were thinking about getting Spotify Family. The problem is that I spend most of my time away from my home in Germany, yet it is still my...

  • Newbie
  • Plan Premium Country  Germany/Switzerland Device iPhone Operating System newest iOS  My Question or Issue  My mother and I were thinking about getting Spotify Family. The p...
  • Maxim
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • family
  • 273 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Creditcard

I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the h...

  • Newbie
  •    I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I w...
  • Katerina
  • Spotify Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • family
  • 246 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost my Spotify Family because I didn't see a mail

Hello, I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.What can I do to find back my account premium? I totally can confirm ...

  • Newbie
  •   Hello,   I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium a...
  • Daisy
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • family
    family account
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan

Plan FamilyCountry Canada DeviceiPhone 8Operating SystemiOS 10My Question or IssueI'm being refused the access to our family plan. I don't know what to do to solve it.

  • Newbie
  • Plan Family Country Canada   Device iPhone 8 Operating System iOS 10 My Question or Issue I'm being refused the access to our family plan. I don't know what to do to solve it.  
  • Katerina
  • Spotify Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • Account
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan

My Question or IssueHello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so? Have a great day, Sani

  • Newbie
  •     My Question or Issue Hello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so?   Have a g...
  • Katerina
  • Spotify Legend
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bonus 500 family

Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500. Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già convertito in Spotify varrà ancora? PlanPremiumCountry ItalyDeviceHu...

  • Newbie
  • Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500.  Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già c...
  • Peter
  • Spotify Legend
  • 910 Views
  • 1 replies
  • 0 likes
  • Bonus 500
    family
  • 910 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium for family... invite issues

Hi there, I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click Premium for Family in the menu on the left." as the instructions indicated in the support page for Invite A Member. I have attached multiple...

  • Newbie
  • Hi there,   I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click   Premium for Family   in the menu on the left." as the instructions i...
  • Katerina
  • Spotify Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find my Family Premium Account

Hi, It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to manage it and actually also use it my self, but I'm not able to do t...

  • Newbie
  • Hi,    It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to m...
  • Katerina
  • Spotify Legend
  • 1304 Views
  • 1 replies
  • 0 likes
  • Family Plan Issue
    username
  • 1304 Views
  • 1 replies
  • 0 likes