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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 170063 Views
  • 32 replies
  • 9 likes
  • 170063 Views
  • 32 replies
  • 9 likes

Can I add family ppl to Family Premium if they have an actual Individual?

If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then cancel their subscription and then add them to the F...

  • Visitor
  • If I change my Individual account to a Family Premium and want to add my family members, who already have an on-going Individual Premium account, do they have to wait until the month is up and then c...
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't invite members to Spotify family. The page does not have any link.

We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I don't have it

  • Visitor
  • We are currently 4. I want to invite my brother but I am not allowed to. I followed the guide which talks about an invite link on the account management page under "Premium Family" section. But I d...
  • AndresM
  • Spotify
  • 294 Views
  • 2 replies
  • 0 likes
  • 294 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo vincular mi familia a mi cuenta

No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE

  • Visitor
  • No puedo vincula a mi familia a mi cuenta me dice que la direccion es incorrecta y es la misma que registre, ya estoy desesperado si no funciona hoy cancelar mii compra URGENTEMENTE
  • Yordan
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Can family in different country use the same plan?

My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?

  • Visitor
  • My family and I live in two different countries, I am wondering if we can use the same Premium family plan even if we live in different places?
  • Maxim
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Premium Family subscription in Kyrgyzstan

Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?

  • Visitor
  • Premium subscription for family does not work in Kyrgyzstan. Could you please make this type of subscription work in Kyrgyzstan too?
  • Maxim
  • Spotify Star
  • 435 Views
  • 1 replies
  • 1 likes
  • 435 Views
  • 1 replies
  • 1 likes

Superuser Contribution Deleted playlist's and can't play songs.

When I wasn't paying Premium everything worked perfectly, now when I'm paying, it's not working. Spotify deleted my Liked songs, and few more playlist's that I saved. Also, my biggest problem is that I can't play 90% of the songs that I want to play....

  • Visitor
  • ...hat I can't play 90% of the songs that I want to play. What should I do? Everyone else on my family subscription does not have a problem.
  • Yordan
  • Moderator
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Managing Payment method

I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but it’s like it’s totally starting over a new account. ...

  • Visitor
  • I have had a premium family plan for a while and because of a fraud issue my bank issued me a new card to my account. When I go into Spotify to change my card I click on the green update button but i...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

I have expired single premium, how do i join my family?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have an expired premium account that I have used for a decade. I would like to switch to my...

  • Visitor
  • ...ave an expired premium account that I have used for a decade. I would like to switch to my family's plan without losing my music. How do I join? Also, I meet all qualifications and live with my family. I...
  • Maxim
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 246 Views
  • 1 replies
  • 0 likes

Family Premium payment reject wipes all family settings

Plan Premium FamillyCountry France Device AllOperating System All My Question or IssueWhen a monthly subscription (Family Premium) is rejected (card expired etc.), all the family subscription details are lost (members) even when you solve the issue (...

  • Newbie
  • Plan Premium Familly Country France   Device All Operating System All   My Question or Issue When a monthly subscription (Family Premium) is rejected (card expired etc.), all t...
  • Tebbsy82
  • Visitor
  • 668 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 668 Views
  • 2 replies
  • 4 likes

Superuser Contribution inable to find/ join family mix

I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'

  • Visitor
  • I can't find the family mix on my spotify. I'm the plan manager but even on the manage family plan page there is no indication that it should exist, all it shows is 'add member'
  • Kiril
  • Moderator
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family mix isn't exist

I've been using family plan for a month and i've never seen my family mix. How can i see the mix?

  • Visitor
  • I've been using family plan for a month and i've never seen my family mix. How can i see the mix?
  • Yordan
  • Moderator
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify kicks us off yet we have premium family plan.

While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.

  • Visitor
  • While someone plays Spotify on Sonos at home it kicks me off Spotify in my truck. We got family premium to prevent this. Very frustrated.
  • Yordan
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

How did someone add themselves to my Family Plan when I am the plan manager

I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?

  • Visitor
  • I received an email stating someone added themselves to my family plan. I did not add them or send a link for them to add themselves. How did they add themselves?
  • Maxim
  • Spotify Star
  • 954 Views
  • 1 replies
  • 0 likes
  • 954 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo - Impossible to join my son

Hello,my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house...but i can't join the duo account living on the same house then me... application said, i don't live on the same contry to hi...

  • Visitor
  • Hello, my son from Luxembourg has been paid to this brother a premium duo for him and me living on belgium on the same house... but i can't join the duo account living on the same house then me.....
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes