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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
19778 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
178581 Views
32 replies
9 likes
There are a couple of things that make using Spotify a terrible user experience, hopefully your product and UX team will fix this. 1. Your Spotify Premium is not $9.99 like it states on your website and in my Spotify user acount. The Premium plan is ...
...t states on your website and in my Spotify user acount. The Premium plan is $14.99. Spotify states that its Family and Premium plan but either way the price is inconsistent. Suggestion offer t...
Spotify Star
690 Views
1 replies
0 likes
I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine.last week, i was informed that her account was under suspicion and tah...
I own a family account for five years now and gave my daughter one account. For three years, I have been divorced with my daughter switching olaves between her moms house and mine. last week, i w...
Spotify Star
3129 Views
5 replies
5 likes
My Question or IssueI live with my partner and we have been common law for a number of years. He is dirvorced, so they are with us for part of the week and they are with their mom for part of the week. They are my stepkids. Even if he and I get marri...
...he week. They are my stepkids. Even if he and I get married one day, I will not be changing my last name to match his and his kids. Who do I talk to to get Spotify to stop removing my family...
Spotify Star
529 Views
1 replies
1 likes
PlPlanFamily Premium Country HnDeviceLG k8 Hi I've been trying to get the family plan but I receive the error that a problem has occur with the method payment, isn't the first time I use this card for this and already called the bank and there's no I...
PlPlan Family Premium Country Hn Device LG k8 Hi I've been trying to get the family plan but I receive the error that a problem has occur with the method payment, i...
Spotify Star
789 Views
1 replies
0 likes
PlanFamilyCountry DeviceIphone XS MaxOperating SystemiOs 10 I requested for my google home in November. I got the link in my email to purchase and did and everything went through. However its been about a month and I never got a confirmation email th...
Plan Family Country Device Iphone XS Max Operating System iOs 10 I requested for my google home in November. I got the link in my email to purchase and did and everything w...
Newbie
6125 Views
2 replies
11 likes
My Question or IssueI submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my personal google account, which is required for the promotion order t...
My Question or Issue I submitted my order through the link provided by Spotify for the google home mini promotion. When I submitted the order, I did it via a guest account and not my persona...
Casual Listener
6472 Views
12 replies
2 likes
I'm in a family plan. I am planning on leaving to join another family plan set up. Every time I cancel my premium plan, Spotify tells me the plan will cancel that day. Each day I check and see I'm still part of that family plan and not the one I want...
I'm in a family plan. I am planning on leaving to join another family plan set up. Every time I cancel my premium plan, Spotify tells me the plan will cancel that day. Each day I check and s...
Spotify Star
814 Views
1 replies
1 likes
PlanPremiumCountry IndonesiaDeviceiPhone XOperating SystemiOS 11 My Question or IssueHello, how to join my family subscription again? I got limit once per year.. please help me
Plan Premium Country Indonesia Device iPhone X Operating System iOS 11 My Question or Issue Hello, how to join my family subscription again? I got limit once per year.. p...
Spotify Star
333 Views
1 replies
0 likes
Never got the promo code email for the google home mini. When can I expect the email?
Never got the promo code email for the google home mini. When can I expect the email?
Newbie
3720 Views
7 replies
4 likes
PlanPremiumCountry BrazilDeviceiPhone 7, Android J7Operating System(iOS 12, Android Oreo) My Question or Issue My wife was removed from my Primium family plan, we leave in the same house/address. I resent another inviation, but it is saying she canno...
Plan Premium Country Brazil Device iPhone 7, Android J7 Operating System (iOS 12, Android Oreo) My Question or Issue My wife was removed from my Primium family p...
Spotify Star
519 Views
1 replies
0 likes
Hi,I was invited by my sister to Spotify Family, joined in and all went well for couple weeks. Then I received an email to verify my postal code and I filled it in, but there must have been some typo in it because I was kicked out of my Family in few...
Hi, I was invited by my sister to Spotify Family, joined in and all went well for couple weeks. Then I received an email to verify my postal code and I filled it in, but there must have b...
Casual Listener
1348 Views
2 replies
0 likes
Shame on you Spotify! You promote free Google Mini for Subscribers. Only to find out you MUST share credit card information to get a FREE (repeat FREE) gift. In a world where data privacy is a MUST and Data theft is rampant, you FAIL Spotify. You sho...
Shame on you Spotify! You promote free Google Mini for Subscribers. Only to find out you MUST share credit card information to get a FREE (repeat FREE) gift. In a world where data privacy is a ...
Spotify Legend
894 Views
3 replies
1 likes
I received an email about receiving a google home mini, but it said I would get a promo code emailed to me but I didn’t.
I received an email about receiving a google home mini, but it said I would get a promo code emailed to me but I didn’t.
Spotify Legend
1004 Views
5 replies
0 likes
PlanFree/PremiumCountry US My Question or Issue
Plan Free/Premium Country US My Question or Issue
Spotify Star
406 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 6s, pc)Operating System(iOS 12, Windows 10,etc.) My Question or Issue I got kicked from my family, and when the leader invites me, I can't join again. it says: your unable to join this family plan.
Plan Free/Premium Country Device (iPhone 6s, pc) Operating System (iOS 12, Windows 10,etc.) My Question or Issue I got kicked from my family, and when t...
Spotify Star
546 Views
1 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and helpprepremium familyCountry italyDevice(notebook Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hello ther...
None of the below information is required. However, the more you provide the easier it will be for us to try and helppre premium family Country italy Device (notebook Operating S...
Spotify Star
352 Views
1 replies
0 likes
I have a question. I have an normal account on spotify but now i want to upgrade to a family account. I've read you can still be able to listen to your own music. But i want to know how this works with a new account. How do i end my old and start a n...
I have a question. I have an normal account on spotify but now i want to upgrade to a family account. I've read you can still be able to listen to your own music. But i want to know how this works w...
Spotify Star
893 Views
1 replies
0 likes
PlanPremiumCountry Israel My Question or Issue Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS?
Plan Premium Country Israel My Question or Issue Where do you register to Family plan? Is the reason you are not providing it in IL is related to BDS? &n...
Spotify Star
414 Views
1 replies
0 likes
PlanFamilyCountry Germany My Question or Issue Ich habe versucht meine Frau mit drei verschiedenen Emailadressen einzuladen.Bei keiner Adresse kam eine Einladung an, trotz mehrmaligem senden.Gibt es noch die Möglichkeit Leute manuell einzuladen? I´ve...
Plan Family Country Germany My Question or Issue Ich habe versucht meine Frau mit drei verschiedenen Emailadressen einzuladen. Bei keiner Adresse k...
Spotify Star
398 Views
1 replies
0 likes
PlanFamily Subscription Country DeviceiPhone 8 Operating System(iOS 10, emui) My Question or IssueMy dad, sister and I have been kicked out of the Family Plan my mom set up for all of us. When we try to sign up for it again using a different invitati...
Plan Family Subscription Country Device iPhone 8 Operating System (iOS 10, emui) My Question or Issue My dad, sister and I have been kicked out of the Family...
Spotify Star
437 Views
1 replies
0 likes
