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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137263 Views
  • 32 replies
  • 8 likes
  • 137263 Views
  • 32 replies
  • 8 likes

i want to upgrade to premium family

My Question or Issue I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. Can i get a family account or is this not possible?

  • Newbie
  •     My Question or Issue  I want to upgrade to premium family but i am devorced and my children are registered on the adres of my ex. They are living with me for half of the time. C...
  • Keanu_C
  • Community Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Spotify payment

Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am certain that it said 1 year deal. So why is this ha...

  • Newbie
  • Hi, I was using spotify premium with the special offer of 0.99 TL/month for last 3-4 months but all of a sudden without any warnings payment jumped to the 6.99 TL. When I got this special offer I am ...
  • Keanu_C
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Student
  • 275 Views
  • 1 replies
  • 0 likes

You are unable to join this Family Package

Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried to invite him back but it didn't work. Solution: https://sup...

  • Casual Listener
  •   Hey Guys, I recently was having trouble with my brother going into the Spotify Family feature after he was removed, because he was supposed to verify his email but he didn't do it. We tried t...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 1 replies
  • 2 likes
  • Spotify family
  • 426 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family Membership causing Discord issues

PlanPremiumCountryCanadaDevicePC, DiscordOperating SystemWindows 10, Android Nougat My Question or IssueMy family uses the family premium, and I link my discord to my spotify. We all use seperate accounts, but when my sister listens to music on her a...

  • Casual Listener
  • Plan Premium Country Canada Device PC, Discord Operating System Windows 10, Android Nougat   My Question or Issue My family uses the family premium, and I link my discord to my s...
  • SergioDavid
  • Roadie
  • 446 Views
  • 1 replies
  • 0 likes
  • Discord
    PC
  • 446 Views
  • 1 replies
  • 0 likes

Problemas plano familiar premiun

Estou com problemas no meu plano familia,Não consigo por no plano minhas mulher e as pessoas q moram comigo.Mando o convite eles colocam o endereço q é igual o meu.Mas fala q não da.

  • Newbie
  • Estou com problemas no meu plano familia, Não consigo por no plano minhas mulher e as pessoas q moram comigo. Mando o convite eles colocam o endereço q é igual o meu. Mas fala q não da.   &...
  • Bittencourt
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

family plan member being removed

PlanPremiumCountry HK My Question or Issue my family member is being removed from plan. And she can't access the premium plan even I re-invited her even we are living in the same address.Please advise.

  • Casual Listener
  • Plan Premium Country  HK       My Question or Issue  my family member is being removed from plan.  And she can't access the premium plan even I re-invited her e...
  • Bittencourt
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • familyplan
  • 488 Views
  • 1 replies
  • 0 likes

Error - We're all mixed up

I am not able to setup a Family premium Plan. It keeps giving me the Error: "We're all mixed up. Please try again later." This is under a new email address that I just setup through Spotify. Any Ideas?? My Question or Issue

  • Visitor
  •   I am not able to setup a Family premium Plan.  It keeps giving me the Error: "We're all mixed up.  Please try again later."  This is under a new email address that I just s...
  • user-removed
  • Not applicable
  • 1771 Views
  • 2 replies
  • 0 likes
  • 1771 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family members ejected out of my family subscription.

Hello,I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because spotify "couldn't verify they lived at the same address". Spotify se...

  • Casual Listener
  •   Hello, I've been using the family subscription for well over a year now in Brazil without any issues. However, just a few weeks ago all my family members were removed from it because s...
  • Alfredo
  • Roadie
  • 999 Views
  • 5 replies
  • 0 likes
  • Family member removed
  • 999 Views
  • 5 replies
  • 0 likes

Superuser Contribution Amazon Echo as a family plan member

PlanPremium / Family Country AustriaDeviceAndroid / Windows My Question or Issue It would be very much apprechiated when you allow the music streaming feature for all members in the spotify family plan. I do not understant why this is prohibited. It ...

  • Newbie
  •   Plan Premium / Family  Country  Austria Device Android / Windows     My Question or Issue  It would be very much apprechiated when you allow the music s...
  • SergioDavid
  • Roadie
  • 644 Views
  • 1 replies
  • 1 likes
  • Family Plan
    Streaming Issue
  • 644 Views
  • 1 replies
  • 1 likes

I live in the same house, but can't join the Family Plan

My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I didn't see). Now, doesn't matter how much I tried, (I ev...

  • Newbie
  • My brother joined the Family Plan almost one year ago, but nobody in my house can join him. I joined once, but I didn't confirm the adress after one week (the e-mail went to my **bleep** box, I d...
  • kejt_
  • Community Legend
  • 464 Views
  • 1 replies
  • 0 likes
  • Family Plan
    plan
    problem
  • 464 Views
  • 1 replies
  • 0 likes

Superuser Contribution Same device listed many times

We have a Family account where the main user keeps having the same problem.The App (on a Wiko - Android 7.1.2) gives the message "Too many devices are connected. Your downloaded content will be deleted".The two other accounts do not show this issue. ...

  • Casual Listener
  • We have a Family account where the main user keeps having the same problem. The App (on a Wiko - Android 7.1.2) gives the message "Too many devices are connected. Your downloaded content will be&n...
  • Alfredo
  • Roadie
  • 717 Views
  • 7 replies
  • 0 likes
  • 717 Views
  • 7 replies
  • 0 likes

All family members kicked out

PlanFamilyCountry SpainDevicePC & phoneOperating SystemiOS, Android & Windows My Question or Issue Hello, after a month of family subscription, Spotify charged me the second month and kicked all the members. We don't know Why, We all log almost every...

  • Visitor
  • Plan Family Country  Spain Device PC & phone Operating System iOS, Android & Windows   My Question or Issue  Hello, after a month of family subscription, Spotify c...
  • Bittencourt
  • Spotify Star
  • 881 Views
  • 1 replies
  • 0 likes
  • 881 Views
  • 1 replies
  • 0 likes

Address on my family premium account

Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so what can I do? Thanks of the help.

  • Visitor
  •   Hi, I just sent all my family members the invitation of my Premium Family Plan but every time they write the address it says its wrong. I can´t remember what did I exactly write on it so w...
  • Noah
  • Spotify Star
  • 1758 Views
  • 5 replies
  • 1 likes
  • address
    Premium Familiar
  • 1758 Views
  • 5 replies
  • 1 likes

Superuser Contribution Hulu and Spotify

Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally revoked the access on my account settings in Spoti...

  • Newbie
  • Hello I am writing this because I have a Spotify premium and I also had Hulu with it and one day when I was cancelling my other Hulu account because I was getting Hulu from my Spotify, I accidentally...
  • SergioDavid
  • Roadie
  • 431 Views
  • 1 replies
  • 2 likes
  • 431 Views
  • 1 replies
  • 2 likes

Superuser Contribution Family subscription

Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still not working... I have checked and all the informatio...

  • Newbie
  • Hi, I am trying to start a Family subscription, but when I enter my credit card information, it says that there was a failure with the payment. I have used 2 different credit cards, and it is still n...
  • SergioDavid
  • Roadie
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution DOGRULAMA YAPILDI ANCAK PREMIUMU ALAMIYORUM

Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru yapayim dedim daha once basvurdun seklinde bir yazi ...

  • Casual Listener
  • Dun aksam Ogrenci uyeligine basvurdum. Dogrulamak icin belge gonderdim bu sabah dogrulama mesaji geldi. Mesaja tikladim ancak aradigin sayfa artik yok seklinde bi mesaj cikti. Sonra yeniden basvuru y...
  • SergioDavid
  • Roadie
  • 712 Views
  • 1 replies
  • 2 likes
  • Ogrenci Premium Hata
  • 712 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify ogrenci odemesi gerceklesti fakat premium acilmadi

Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?

  • Newbie
  • Odeme gerceklesmis shher id dogrulanmis ogrenci olduguma dair fakat premium acilmamis para iadesini nasil yapiyoruz?
  • SergioDavid
  • Roadie
  • 488 Views
  • 3 replies
  • 1 likes
  • 488 Views
  • 3 replies
  • 1 likes

Superuser Contribution Aile Premium

Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok. Hesabim en kisa zamanda nasil premium olur ?

  • Visitor
  • Aile yoneticisi defalarca kez katilim davetiyesi gondermesine ragmen hesabim hala premium olmadi.Formlari eksiksiz ve hatasiz doldurdum. Adres hatasi vb. Seyler yok.  Hesabim en kisa zamanda nas...
  • SergioDavid
  • Roadie
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution It is not possible to ad my daughter to our Family account again

Hello,we have no possibility to ad my daughter to our Family account again.She was kicked off a few days before, although she had been joining for several years.Yesterday I had a chat with your support and we tried to use the links and information wh...

  • Newbie
  • Hello, we have no possibility to ad my daughter to our Family account again. She was kicked off a few days before, although she had been joining for several years. Yesterday I had a chat with y...
  • SergioDavid
  • Roadie
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes