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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82486 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63072 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198506 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29866 Views
44 replies
4 likes
PlanPremium Family CountryUSA My Question or IssueI created a Premium Family account and when asked for my home address I only had to put down the country and zip code (only those two came up, no street name or city)When my husband wants to join he h...
Plan Premium Family Country USA My Question or Issue I created a Premium Family account and when asked for my home address I only had to put down the country and zip code (only t...
Spotify Star
817 Views
1 replies
0 likes
Yaklaşık 1 ay önce bir aile hesabına katıldım. Adres tamamıyla doğru girilmişti. Daha sonra bana adresi doğrulamam için bir mail geldi ve maildeki linke gidince posta kodunu yazmam istendi. Yazdım ve adresimin doğrulandığı yazdı. bundan tam bir hafta...
Yaklaşık 1 ay önce bir aile hesabına katıldım. Adres tamamıyla doğru girilmişti. Daha sonra bana adresi doğrulamam için bir mail geldi ve maildeki linke gidince posta kodunu yazmam istendi. Yazdım ve...
Spotify Legend
4453 Views
1 replies
3 likes
Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across Germany, and I spend the remaining week at home with my family...
Hello, I am considering buying a family plan for three family members. We live on one address, but I work as a truck driver and 3 weeks a month I travel without a permanent address across G...
Spotify Legend
592 Views
2 replies
0 likes
PlanFree/PremiumCountry BrazilDeviceGalaxy J2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got kicked from my family plan (that my mother created) even tho our address matches perfectly?!?! What the **bleep**? And wor...
Plan Free/Premium Country Brazil Device Galaxy J2 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got kicked from my family plan (t...
Spotify Star
398 Views
1 replies
2 likes
29 ekimde bitecek olan 3 aylık 0.99 tl öğrenci kampanyası için üye olup öğrenci belgemi gönderdim ancak 3 iş günü içerisinde onaylanacağı bilgisini aldım. 3 iş günü 29 ekimden sonrası demek, bu durumda kampanyadan yararlanamayacak mıyım? Neden böyle ...
29 ekimde bitecek olan 3 aylık 0.99 tl öğrenci kampanyası için üye olup öğrenci belgemi gönderdim ancak 3 iş günü içerisinde onaylanacağı bilgisini aldım. 3 iş günü 29 ekimden sonrası demek, bu durum...
Spotify Legend
3932 Views
6 replies
0 likes
My girlfriend has a spotify family subscription with her grandmother and grandfather who she lives with, now do we have the question if her grandfather will be able to make use of the subscription. Does anyone know? if so please tell me
My girlfriend has a spotify family subscription with her grandmother and grandfather who she lives with, now do we have the question if her grandfather will be able to make use of the subscription....
Community Legend
743 Views
2 replies
0 likes
Hi, I am the premium family account holder, however it is saying that I am not. Please can this be resolved asap
Hi, I am the premium family account holder, however it is saying that I am not. Please can this be resolved asap
Composer
375 Views
1 replies
0 likes
PlanPremiumCountry BrazilDeviceiPhone 5 and computer.Operating SystemiOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to another, and charged me $ 10 ($ 2.75) for this simple information update. This situati...
Plan Premium Country Brazil Device iPhone 5 and computer. Operating System iOS 10 and Windows 10. My Question or Issue I changed my payment method, from a credit card to ...
Spotify Star
1019 Views
3 replies
1 likes
PlanPremiumCountry DenmarkDevice(iPhone 7)Operating System(Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have the answer to. - that's why im reaching for help. i can see on the other tickets, that i...
Plan Premium Country Denmark Device (iPhone 7) Operating System (Windows 10) My Question or Issue Im not able to join our family plan for some reason that i don't have t...
Spotify Legend
532 Views
2 replies
0 likes
PlanFreeCountry Turkey My Question or Issue Hi. I was using Spotify Premium for Family for 4-5 months. We canceled our first plan and created another plan with my family. I used it for a month. And Spotify sent me a mail that said we can't confirm yo...
Plan Free Country Turkey My Question or Issue Hi. I was using Spotify Premium for Family for 4-5 months. We canceled our first plan and created another plan with my family...
Composer
358 Views
1 replies
0 likes
PlanFamilyCountry USADeviceGoogle PixelOperating SystemAndroidMy Question or IssueMy account was recently hacked. When I'd open it up, it showed all sorts of music I recently played (but I didn't) that wasn't even in my language. When I opted to chan...
Plan Family Country USA Device Google Pixel Operating System Android My Question or Issue My account was recently hacked. When I'd open it up, it showed all sorts of music I r...
Spotify Legend
663 Views
1 replies
0 likes
I added my girlfriend who lives with me to my family plan, but she used her old address at her parents because it was/is her billing address for her credit/debit cards and she thought she would be paying for her usage, which she isn't, I am. Then Spo...
I added my girlfriend who lives with me to my family plan, but she used her old address at her parents because it was/is her billing address for her credit/debit cards and she thought she would be p...
Spotify Legend
550 Views
1 replies
0 likes
PlanPremium familyCountry USA Device(iPhone 8, ihone 7, PC,Operating System(iOS 10, Windows 10,etc.) My Question or Issue I have sent invitations to my son and daughter, but the invitation link doesn't go anywhere. It asks to login, which has to be d...
Plan Premium family Country USA Device (iPhone 8, ihone 7, PC, Operating System (iOS 10, Windows 10,etc.) My Question or Issue I have sent invitations to my son and d...
Spotify Star
508 Views
1 replies
0 likes
Dear All, I was invited to Spotify family. I am adding our home address but system doest accept provided address (street, zip code, etc.). Where person who invited me can check proper address which was provided before. Right now, I am with him lookin...
Dear All, I was invited to Spotify family. I am adding our home address but system doest accept provided address (street, zip code, etc.). Where person who invited me can check proper address which w...
Spotify Legend
380 Views
1 replies
0 likes
PlanFree/PremiumCountry DeviceiPhone 6SOperating SystemiOS 12 My Question or Issue Hi there! I recently join my new house mate’s Premium Family plan. After a week of enjoying the awesome Premium features, I found myself got kicked out of the plan! Wh...
Plan Free/Premium Country Device iPhone 6S Operating System iOS 12 My Question or Issue Hi there! I recently join my new house mate’s Premium Family plan. After a week o...
Spotify Star
329 Views
1 replies
0 likes
PlanFamilyCountry Ireland My Question or Issue Hey, A member of my family was removed as they did not verify their account in time as they were busy / traveling with work. Tried to add them again but I couldn't. Can you help me add them back. Thanks.
Plan Family Country Ireland My Question or Issue Hey, A member of my family was removed as they did not verify their account in time as they were busy / traveling w...
Spotify Legend
375 Views
1 replies
0 likes
For some reason when I invite someone to my family plan, it lists a different name other than mine as the owner. It's listing my ex-girlfriend -- the first person I ever invited to MY family plan. Now I have a different girlfriend, who got an invite ...
For some reason when I invite someone to my family plan, it lists a different name other than mine as the owner. It's listing my ex-girlfriend -- the first person I ever invited to MY family p...
Casual Listener
1571 Views
4 replies
1 likes
PlanFamily premium Country New Zealand Two of my family members have been removed even though they verified their account after being emailed about it. It’s ridiculous! How do I stop this from happening?
Plan Family premium Country New Zealand Two of my family members have been removed even though they verified their account after being emailed about it. It’s r...
Spotify Legend
276 Views
1 replies
0 likes
PlanFamily PremiumCountry USA DeviceiPhone 5sOperating SystemiOS 12.0.1 My Question or IssueI have a Family Premium Plan. This morning i login (iphone app) and both the Radio and Browse icons are gone. My wife and daughter still have them. It is only...
Plan Family Premium Country USA Device iPhone 5s Operating System iOS 12.0.1 My Question or Issue I have a Family Premium Plan. This morning i login (iphone a...
Spotify Star
484 Views
1 replies
1 likes
PlanPremiumCountry ItalyDeviceiPhone SE My Question or IssueHi everyone,I had not answered to your email in which I had to confirm my address.now my account is turned again to free and it’s not “premium” anymore.i am part of a family premium account....
...urned again to free and it’s not “premium” anymore. i am part of a family premium account. how can i have my premium account back? Thank you very much
Spotify Legend
644 Views
1 replies
0 likes
