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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146935 Views
  • 32 replies
  • 8 likes
  • 146935 Views
  • 32 replies
  • 8 likes

unable to enter address to activate family invite

My Question or Issue I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and let her join. Any ideas?

  • Newbie
  •   My Question or Issue  I have sent a family invite to my daughter. She is able to accept it and goes to the page to enter the address but the submit button does not change colour and l...
  • swede_1080
  • Newbie
  • 1039 Views
  • 1 replies
  • 0 likes
  • 1039 Views
  • 1 replies
  • 0 likes

Solved!! Excluída do plano família mesmo confirmando o cep

Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o e-mail para confirmar meu cep e confirmei o meu e ...

  • Casual Listener
  • Oi! Eu estou no plano família do meu noivo, nós moramos juntos na casa dos pais dele. Até aí tudo bem, mas por 3 vezes eu e os pais dele fomos excluídos do plano família. Dessa última vez eu recebi o...
  • camilaamello
  • Casual Listener
  • 1015 Views
  • 2 replies
  • 1 likes
  • Exclusão indevida de membros plano família
    Family member removed
  • 1015 Views
  • 2 replies
  • 1 likes

I have a code for premium, but not sure how to use it

PlanPremium FamilyCountry Czech RepublicDeviceiPhone 7Operating System iOSMy Question or Issue Hi there, I have received the code for additional family member for my Premium Family account. I have also created an account in Spotify for my family memb...

  • Newbie
  • Plan Premium Family Country  Czech Republic Device iPhone 7 Operating System  iOS My Question or Issue  Hi there, I have received the code for additional family member f...
  • Loxer
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Efetuei o pagamento e não voltou minha conta Premium

Bom dia, Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis. Obrigado

  • Newbie
  • Bom dia,   Efetuei o pagamento na sexta feira 20/07 da minha conta premium familiar e até hoje não voltou ainda. Já se passaram 5 dias úteis.   Obrigado
  • Bittencourt
  • Spotify Star
  • 566 Views
  • 1 replies
  • 0 likes
  • 566 Views
  • 1 replies
  • 0 likes

Solved!! Problemas com plano familiar

Meu problemaEstou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noite fico na casa da minha namorada que fica em outra cidade, Pequisei na ...

  • Newbie
  •   Meu problema Estou em um plano familiar do Spotify, eu moro no endereço cadastrado do plano familiar, É a casa dos meus pais, no entanto, durante a semana viajo a trabalho e a noit...
  • Bittencourt
  • Spotify Star
  • 1398 Views
  • 1 replies
  • 1 likes
  • 1398 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family don't work via bouygues

Hello Guys, I'm french sorry for my loose english.But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to integrate it. I cann't do it, and my spotify stays offline. What can I do...

  • Newbie
  • Hello Guys,    I'm french sorry for my loose english. But I had a subscription Bouygues Telecom and I just change the package. My family signed up with Spotify Family and I want to i...
  • SergioDavid
  • Roadie
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Plan not recognized as premium

Plan: family plan Country: USA Device: iPhone 8 Operating System: latest from Apple My Question or Issue: I have a family plan, which I think is a premium account. However, I am not being recognized as a premium Spotify member through my Google Home ...

  • Newbie
  • Plan: family plan    Country: USA   Device: iPhone 8   Operating System: latest from Apple    My Question or Issue: I have a family plan, which I t...
  • SergioDavid
  • Roadie
  • 1939 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Premium
    rejected
  • 1939 Views
  • 1 replies
  • 0 likes

Superuser Contribution Escuchar o organizar por ARTISTAS (NO FAVORITOS)

Plan PremiumCountry Spain Device iPhone 8, Macbook Pro My Question or Issue: Ciao, como organizar o escuchar canciones según el ARTISTA (no favoritos)?

  • Regular
  • Plan Premium Country Spain   Device iPhone 8, Macbook Pro   My Question or Issue:   Ciao, como organizar o escuchar canciones según el ARTISTA (no favoritos)?  
  • SergioDavid
  • Roadie
  • 1387 Views
  • 1 replies
  • 0 likes
  • artistas
  • 1387 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminar especificamente una cancion descargada

Plan PremiumCountry SpinDevice iPhone and Macbook Pro My Question or Issue: Ciao, como eliminar especificamente una cancion descargada SIN ELIMINAR LO del playlist ni eliminar TODO lo descargado?

  • Regular
  • Plan Premium Country Spin Device iPhone and Macbook Pro   My Question or Issue:   Ciao, como eliminar especificamente una cancion descargada SIN ELIMINAR LO del pl...
  • SergioDavid
  • Roadie
  • 943 Views
  • 1 replies
  • 0 likes
  • cancion
    eliminar
  • 943 Views
  • 1 replies
  • 0 likes

Does the spofity family plan allow for each individuals to stream music?

Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my streaming, but I do want a family plan. Also would they...

  • Newbie
  • Hello I am having trouble finding the answer. Can different members stream their own music separately if they have their own account under the family plan? I don't want my family to interrupt my s...
  • Loxer
  • Community Legend
  • 2040 Views
  • 1 replies
  • 0 likes
  • 2040 Views
  • 1 replies
  • 0 likes

Premium Family

PlanPremiumCountry UKDeviceiPhoneOperating SystemIOS My Question or IssueHi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address and every time I click the invite accept link it just goes to the subscription pag...

  • Newbie
  • Plan Premium Country  UK Device iPhone Operating System IOS   My Question or Issue Hi. I want to allow my son to use Spotify and have paid for Family. We share an e-mail address a...
  • Luke
  • Spotify Star
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Inclusão no Plano Familiar

Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que elas não podem participar. Preciso de um reset pois ...

  • Visitor
  • Minha mãe e minha prima estavam inclusas no meu plano familiar e ambas foram tiradas e agora não consigo incluí- las novamente pois quando elas tentam se cadastrar aparece a mensagem automática que e...
  • Bittencourt
  • Spotify Star
  • 626 Views
  • 1 replies
  • 0 likes
  • PROBLEMAS
  • 626 Views
  • 1 replies
  • 0 likes

Forgot to comfirm Spotify adress

Hi Last week I received an email to comfirm the adress of my Spotify family. But I forgot to comfirm and now I got banned from the family and they changed me to Spotify free again. My family re-invited me but nothing seems to work to get back. Anyone...

  • Newbie
  • Hi   Last week I received an email to comfirm the adress of my Spotify family. But I forgot to comfirm and now I got banned from the family and they changed me to Spotify free again. My family...
  • Maxim
  • Spotify Star
  • 522 Views
  • 1 replies
  • 0 likes
  • 522 Views
  • 1 replies
  • 0 likes

Solved!! family premium problem - music stopped

PlanPremium FamilyCountry italy Device(iPhone 7, Macbook Pro late 2013)Operating System(iOS) My Question or IssueI have a family premium account (3 people, me, my daughter and wife). Yesterday I was listening to my music but it was interrupted and th...

  • Casual Listener
  •   Plan Premium Family Country italy   Device (iPhone 7, Macbook Pro late 2013) Operating System (iOS)   My Question or Issue I have a family premium account (3 people, me, m...
  • zane_miko
  • Songwriter
  • 2947 Views
  • 3 replies
  • 0 likes
  • 2947 Views
  • 3 replies
  • 0 likes

Solved!! Use credit card for multiple accounts for family planning

Hi! i just wanna know if it's possible to use my credit card for two different accounts to access family plan. thank you

  • Casual Listener
  • Hi! i just wanna know if it's possible to use my credit card for two different accounts to access family plan. thank you
  • abdelfila
  • Casual Listener
  • 4452 Views
  • 4 replies
  • 1 likes
  • 4452 Views
  • 4 replies
  • 1 likes

Vou viajar para o exterior

Boa noite.Vou me mudar para outro país.Sou o dono do plano familiar aqui de casa. Quero mudar o dono para o meu pai e mudar as informações de pagamento. Mudar as informações de pagamento parece fácil, mas não estou conseguindo colocar ele como o dono...

  • Newbie
  • Boa noite. Vou me mudar para outro país. Sou o dono do plano familiar aqui de casa. Quero mudar o dono para o meu pai e mudar as informações de pagamento.   Mudar as informações de pagamento...
  • Bittencourt
  • Spotify Star
  • 732 Views
  • 1 replies
  • 0 likes
  • Exterior viagem
  • 732 Views
  • 1 replies
  • 0 likes

Premium for Family Access not working

PlanFamily PremiumCountry Czech RepublicDeviceiPhone SE My Question or IssueThe invitation from my wife is not working even though it worked in the past. I tried several times, my wife tried to cancel invite and re-sent it, however it still does not ...

  • Newbie
  •   Plan Family Premium Country  Czech Republic Device iPhone SE   My Question or Issue The invitation from my wife is not working even though it worked in the past. I tried s...
  • Billy-J
  • Spotify Star
  • 436 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan familiar

PlanPremium (Familiar)CountryMexicoDevice(Samsung)Operating System(Android.) My Question or Issue mi hermano fue quitado de el plan familiar, probablemente por que se equivoco al anotar la direccion sin embargo al volverlo a invitar para anotar la di...

  • Casual Listener
  • Plan Premium (Familiar) Country Mexico Device (Samsung) Operating System (Android.)   My Question or Issue  mi hermano fue quitado de el plan familiar, probablemente por que se eq...
  • oz_0909
  • Casual Listener
  • 1160 Views
  • 2 replies
  • 0 likes
  • 1160 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cobrança indevida de 10 reais após a troca de plano

Mudei o plano para o universitário, e foi cobrado 10 reais no meu cartão, segunda-feira, e até hoje não me reembolsaram.

  • Visitor
  •   Mudei o plano para o universitário, e foi cobrado 10 reais no meu cartão, segunda-feira, e até hoje não me reembolsaram. 
  • tadeuzinho
  • Newbie
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Family / Student Subscriptions in Israel

Hello, I want to join Spotify but currently a family / student subscription is not available in Israel, making it so that other music streaming services are more financially worthwhile. Currently I'm subscribed to Apple Music, and if a family subscri...

  • Newbie
  •   Hello,   I want to join Spotify but currently a family / student subscription is not available in Israel, making it so that other music streaming services are more financially w...
  • Maxim
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • Student
  • 456 Views
  • 1 replies
  • 0 likes