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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20219 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179193 Views
32 replies
9 likes
Hi there,Not sure why this is happening, we have premium subscription and all members of my family can access music and they show up in the profile under my account. When I go to listen to music it uses my daughters profile. I have tried to re-invite...
Hi there, Not sure why this is happening, we have premium subscription and all members of my family can access music and they show up in the profile under my account. When I go to listen to m...
Spotify Legend
893 Views
1 replies
0 likes
Buenas, Me gustaria saber si con el plan familiar, los diferentes miembros pueden usar Spotify a la vez en diferentes redes.
Buenas, Me gustaria saber si con el plan familiar, los diferentes miembros pueden usar Spotify a la vez en diferentes redes.
Spotify Legend
296 Views
1 replies
0 likes
We have the family premium account. I’m the main user with my wife and 2 children having an account each. Can my daughter listen to songs on her account/playlist in her room whilst I listen to songs from my account on a different Alexa in another roo...
We have the family premium account. I’m the main user with my wife and 2 children having an account each. Can my daughter listen to songs on her account/playlist in her room whilst I l...
Not applicable
505 Views
1 replies
0 likes
PlanPremium (Family) CountryGermany DeviceiPhone 6 Operating SystemiOS 12 My Question or IssueI have a family subscription for several years now and everythng was working fine. Today my daughter got downgraded to "free" although I confirmed her addre...
Plan Premium (Family) Country Germany Device iPhone 6 Operating System iOS 12 My Question or Issue I have a family subscription for several years now and e...
Casual Listener
435 Views
2 replies
0 likes
PlanPremium for FamilyCountry USADeviceiPhone 6sOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signed up for the family plan and invited my spouse. She received and accepted the invitation. But both of our phones show ...
Plan Premium for Family Country USA Device iPhone 6s Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I signed up for the family plan a...
Spotify Star
228 Views
1 replies
0 likes
Hi. Considering switching from apple music family plan to spotify family plan. I live in the US but I have kids in Israel. Can I add them to my plan? I saw posts that the family plan is not available in Israel. Is that an issue for me as my account i...
Hi. Considering switching from apple music family plan to spotify family plan. I live in the US but I have kids in Israel. Can I add them to my plan? I saw posts that the family plan is not a...
Casual Listener
398 Views
2 replies
0 likes
I move from a shared flat to another. They both use Spotify Family. I'd like to change from one to the other without loss of my playlists of course.How do I do that?I'm owner of none of the two running abonnements, just family member.
I move from a shared flat to another. They both use Spotify Family. I'd like to change from one to the other without loss of my playlists of course. How do I do that? I'm owner of none of the t...
Spotify Star
472 Views
1 replies
0 likes
PlanPremium FamilyCountry Czech RepublicMy Question or IssueDear Spotify, I had Premium family for about a year and recently it dropped, I renewed it but all my family member were dropped. When I tried to get them back, it says that the premium code ...
Plan Premium Family Country Czech Republic My Question or Issue Dear Spotify, I had Premium family for about a year and recently it dropped, I renewed it but all my family member were d...
Spotify Legend
837 Views
3 replies
0 likes
PlanPremium Family CountryUSA My Question or IssueI created a Premium Family account and when asked for my home address I only had to put down the country and zip code (only those two came up, no street name or city)When my husband wants to join he h...
Plan Premium Family Country USA My Question or Issue I created a Premium Family account and when asked for my home address I only had to put down the country and zip code (only t...
Spotify Star
750 Views
1 replies
0 likes
Hello, I need help, I lost my family premium yesterday, today I can pay it, but Spotify only gives me the option for getting the single premium or a new family premium. How can I recover my last family premium? Where all my family was
Hello, I need help, I lost my family premium yesterday, today I can pay it, but Spotify only gives me the option for getting the single premium or a new family premium. How can I recover my last family...
Spotify Star
422 Views
1 replies
0 likes
PlanFree/PremiumCountryHungaryDeviceLaptopOperating Systemwindows 10 My Question or Issue I recieved an email saying ive been downgraded to free because i was in a family plan with my family but didnt check and missed the confirmation email.In the em...
Plan Free/Premium Country Hungary Device Laptop Operating System windows 10 My Question or Issue I recieved an email saying ive been downgraded to free because i was in a family...
Composer
762 Views
1 replies
0 likes
Hello, My husband and I started a Spotify Family Plan last month, and everything turned out alright. After the second billing, my account got kicked out of the plan and reverted to Spotify Free. My husband tried to send me an invitation, and evertyti...
Hello, My husband and I started a Spotify Family Plan last month, and everything turned out alright. After the second billing, my account got kicked out of the plan and reverted to S...
Composer
778 Views
1 replies
1 likes
For some reason when I invite someone to my family plan, it lists a different name other than mine as the owner. It's listing my ex-girlfriend -- the first person I ever invited to MY family plan. Now I have a different girlfriend, who got an invite ...
For some reason when I invite someone to my family plan, it lists a different name other than mine as the owner. It's listing my ex-girlfriend -- the first person I ever invited to MY family p...
Casual Listener
1454 Views
4 replies
1 likes
PlanPremiumI get the message "Spotify has been paused because your account is being used somewhere else" when my wife and I try to listen to different music. We subscribe to Premium for Family and she is signed on to this My Question or Issue We have...
Plan Premium I get the message "Spotify has been paused because your account is being used somewhere else" when my wife and I try to listen to different music. We subscribe to Premium for Family a...
Music Fan
423 Views
1 replies
0 likes
En mi familia estamos considerando cambiarnos a Premium Familiar, pero tenemos la duda de si es posible usarlo en nuestros dispositivos móviles fuera del domicilio y cómo influiría el que los tres hagamos uso de nuestras aplicaciones al mismo tiempo.
En mi familia estamos considerando cambiarnos a Premium Familiar, pero tenemos la duda de si es posible usarlo en nuestros dispositivos móviles fuera del domicilio y cómo influiría el que los...
Spotify Legend
692 Views
1 replies
0 likes
Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
Hello how are you? I wanted to subscribe to the family plan, but it is very weird that all members of the family have to live in the same direction. Why is this? Do you plan to improve it at some point?
Spotify Star
634 Views
1 replies
0 likes
Having signed up for a family plan yesterday I hoped to receive an email with a link to order a google home mini, but am still yet to receive it. I tried visiting https://www.spotify.com/us/googlehome/redeem/ but get the message: "It looks like you'v...
Having signed up for a family plan yesterday I hoped to receive an email with a link to order a google home mini, but am still yet to receive it. I tried visiting https://w...
Spotify Legend
4186 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceOperating System My Question or Issue How can I remove a Hulu account from my subscription?
Plan Premium Country USA Device Operating System My Question or Issue How can I remove a Hulu account from my subscription?
Spotify Legend
723 Views
1 replies
0 likes
PlanFamily PremiumCountry UK/Czech Republic My Question or Issue If I work in the Czech Republic during the week and the rest of my family live at my main address in the UK, can they use the premium family?
Plan Family Premium Country UK/Czech Republic My Question or Issue If I work in the Czech Republic during the week and the rest of my family live at my main address i...
Spotify Legend
527 Views
1 replies
1 likes
Hi i would like to have the familly plan and i live in canada but i drive commercial vehicle from canada to united state and i would like to know if family plan us still a good option from me knowing that my familly will be in canada while i would tr...
Hi i would like to have the familly plan and i live in canada but i drive commercial vehicle from canada to united state and i would like to know if family plan us still a good option from me k...
Spotify Legend
363 Views
1 replies
0 likes
