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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 167524 Views
  • 32 replies
  • 9 likes
  • 167524 Views
  • 32 replies
  • 9 likes

Music deleted when I upgraded from Premium to Premium for Family

PlanFree/PremiumCountry The NetherlandsDeviceiPhone 8Operating SystemiOs10 My Question or Issue Last week I upgraded my account from Premium to Premium for Family and I only changed the payment method. Now I logged into my account and all of my music...

  • Newbie
  • Plan Free/Premium Country  The Netherlands Device iPhone 8 Operating System iOs10   My Question or Issue  Last week I upgraded my account from Premium to Premium for Family a...
  • Nico
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

Family Plan

PlanPremiumCountry SPAINDeviceHP Pavilion laptopOperating SystemWindows 10 My Question or Issue Hi everyone,My flatmate can't get the FamilyPlan. She is now living with me (I invited her to the Fam. Plan last month, when I started the subscription). ...

  • Casual Listener
  • Plan Premium Country  SPAIN Device HP Pavilion laptop Operating System Windows 10   My Question or Issue  Hi everyone, My flatmate can't get the FamilyPlan. She is now l...
  • Nico
  • Community Legend
  • 486 Views
  • 3 replies
  • 0 likes
  • Family Plan
  • 486 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problema con mi cuenta familiar... y nombre de usuario

Tengo un Plan Premium Familiar ... pero se cancelo y acabo de activarlo... cuando envio una invitacion a mi esposa sale que la estan invitando al plan por otra persona.. que no es la titular... Deberia aparecer mi Nombre,.. ya que yo cargue la mensua...

  • Newbie
  •     Tengo un Plan Premium Familiar ... pero se cancelo y acabo de activarlo... cuando envio una invitacion a mi esposa sale que la estan invitando al plan por otra persona.. que no es la ...
  • Aimee_T
  • Roadie
  • 421 Views
  • 3 replies
  • 0 likes
  • 421 Views
  • 3 replies
  • 0 likes

Unable to join Family Subscription

Im trying to get my wife onto my spotify family plan however she keeps getting a 601 error code "Oops something went wrong, please try again." I got her to unsubscribe from her premium subscription, tried different browsers, and tried different email...

  • Newbie
  • Im trying to get my wife onto my spotify family plan however she keeps getting a 601 error code "Oops something went wrong, please try again." I got her to unsubscribe from her premium s...
  • Luke
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Which members are allowed?

PlanFree/PremiumCountry Sweden My Question or IssueMe and my wife are currently living together with my parents-in-law and siblings-in-law, sharing the same adress. Is it okay for us to share Family Premium with them, although we are a different fami...

  • Newbie
  • ...or us to share Family Premium with them, although we are a different family (but related with family ties), since we are living on the same adress?
  • Billy-J
  • Spotify Star
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is my music playing off a different device to the one I’m using?

PlanFamily PremiumCountry England Operating SystemIOS 10 My Question or Issue I have the family premium package that I share with my family. Although recently on a few occasions I’ve got to listen to my Spotify and my mums done the same on her phone ...

  • Newbie
  • Plan Family Premium Country  England    Operating System IOS 10   My Question or Issue   I have the family premium package that I share with my family. Although r...
  • Melody
  • Spotify
  • 446 Views
  • 2 replies
  • 0 likes
  • 446 Views
  • 2 replies
  • 0 likes

Superuser Contribution I register my son with exact address but still cannot register to family plan

PlanPremiumCountry IndonesiaDeviceGalaxy a7 2016Operating SystemAndroid My Question or Issue I take a family plan and register my son. it was successful couple months ago, but suddenly being kicked out and I cannot register him back untilk now even I...

  • Newbie
  • Plan Premium Country  Indonesia Device Galaxy a7 2016 Operating System Android   My Question or Issue  I take a family plan and register my son. it was successful couple m...
  • Melody
  • Spotify
  • 499 Views
  • 2 replies
  • 0 likes
  • pleasehelp
  • 499 Views
  • 2 replies
  • 0 likes

No spotify family after app re-install

PlanPremiumCountry PortugalDeviceHuawei P8 Lite2017Operating System Android My Question or IssueHi Everyone,I'm user of spotify family, recently had to re-install the app on my mobile phone and after downloading the new app can't log in as spotify fa...

  • Newbie
  • Plan Premium Country  Portugal Device Huawei P8 Lite2017 Operating System  Android   My Question or Issue Hi Everyone, I'm user of spotify family, recently had to re-i...
  • Billy-J
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Not able to activate premium family

Premium FamilyHonduras DeviceiPad mini 3 Operating SystemiOS 11 Hi there i am having troubles activating my moms premium family account. I sent her the invite, she opens her email goes to the link and then when she inputs her name address, etc.. to v...

  • Newbie
  • Premium Family Honduras   Device iPad mini 3  Operating System iOS 11   Hi there i am having troubles activating my moms premium family account. I sent her the invite, she o...
  • undersaker
  • Newbie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Explicit content

My Question or IssueHello, I am trying to add our youngest child (13yrs) to our premium family account but for some reason the option to remove explicit content in her settings is absent. The option is available to everyone else using the account tho...

  • Casual Listener
  • My Question or Issue Hello,  I am trying to add our youngest child (13yrs) to our premium family account but for some reason the option to remove explicit content in her settings is absent. T...
  • TaniaGel
  • Casual Listener
  • 264 Views
  • 2 replies
  • 0 likes
  • 264 Views
  • 2 replies
  • 0 likes

Superuser Contribution Problème accueil

Bonjour à tous!Je voulais savoir si c’etait possible De modifier la page l’accueil. Avant j’avais Un onglet album sortie récemment et il a disparu. J’aimerai savoir comment faire? Merci

  • Newbie
  • Bonjour à tous! Je voulais savoir si c’etait possible De modifier la page l’accueil. Avant j’avais Un onglet album sortie récemment et il a disparu. J’aimerai savoir comment faire? Merci
  • SergioDavid
  • Roadie
  • 391 Views
  • 1 replies
  • 0 likes
  • Accueil
  • 391 Views
  • 1 replies
  • 0 likes

Family Plan Turkey

Hello Community,I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one and I can not receive invitations from family plan. What...

  • Casual Listener
  • Hello Community, I was in the family plan of spotify but although all my family got an e-mail from spotify about confirmation of address I did not get one. My account is now turned to a free one a...
  • Billy-J
  • Spotify Star
  • 1838 Views
  • 3 replies
  • 0 likes
  • 1838 Views
  • 3 replies
  • 0 likes

Spotify charged me but my account is still free

I already tried the solutions such as logging out, changing passwords but I still cant use my premium account even though it was charged. I have to log in my payment details again. I dont wanna be charged twice. PLEASE FIX THIS.

  • Newbie
  • I already tried the solutions such as logging out, changing passwords but I still cant use my premium account even though it was charged. I have to log in my payment details again. I dont wanna be ch...
  • Billy-J
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Saying to to a family invite

PlanFamilyCountry CanadaDevicePC/AndroidOperating SystemWindows 10/Pie My Question or IssueRidiculous question, but save for just waiting it out is there a way to say no to a family plan invite? Person emailing me to join there plan is someone I want...

  • Newbie
  •   Plan Family Country  Canada Device PC/Android Operating System Windows 10/Pie  My Question or Issue Ridiculous question, but save for just waiting it out is there a way t...
  • Billy-J
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 265 Views
  • 1 replies
  • 0 likes

Premium for family

my free premium for for family is ending soon. If I continue does it follow me if I go to the USA for awhile in the winter months?

  • Newbie
  •     my free premium for for family is ending soon. If I  continue does it follow me if I go to the USA for awhile in the winter months?  
  • Billy-J
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Problem with my account

Hello. I have already bought my monthly subscription for *snip* but my account does not recognized it. I see that there is a problem. Also my monthly subsription expire in 12/03/2018. Could you please help me?

  • Visitor
  • Hello. I have already bought my monthly subscription for *snip* but my account does not recognized it. I see that there is a problem. Also my monthly subsription expire in 12/03/2018. Could you pleas...
  • Billy-J
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Street Number

I used to use spotify family, and i was the admin. Well, i didnt entry any kind of street number. I registered with my street name, ZIP code... Now, i cant add my family member! Because of street number. We haven't street number, only a street name w...

  • Newbie
  • I used to use spotify family, and i was the admin. Well, i didnt entry any kind of street number. I registered with my street name, ZIP code... Now, i cant add my family member! Because of street n...
  • Billy-J
  • Spotify Star
  • 7761 Views
  • 2 replies
  • 0 likes
  • 7761 Views
  • 2 replies
  • 0 likes

A problem with invites

Hi! My family has a family subscription, but two of the family members don't recieve the invite. I've tried resending it several times, and removing them from the subscription and add them again, but they just don't recieve the invitation. HELP!

  • Casual Listener
  • Hi!   My family has a family subscription, but two of the family members don't recieve the invite. I've tried resending it several times, and removing them from the subscription and add them a...
  • Billy-J
  • Spotify Star
  • 977 Views
  • 1 replies
  • 0 likes
  • Help
    Invitation
  • 977 Views
  • 1 replies
  • 0 likes

Superuser Contribution problemas con la dirección en el plan familiar

Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?

  • Newbie
  •      Meto la dirección que mi padre puso cuando creó la cuenta familiar y me da error, no me permite incluirme en el plan familiar a pesar de vivir en la misma dirección , por qué?
  • ZullyB
  • Roadie
  • 471 Views
  • 1 replies
  • 0 likes
  • 471 Views
  • 1 replies
  • 0 likes

Superuser Contribution All family members accounts have reverted to FREE after 2 years

Family PlanPremiumCanada iPhone, iPads I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 kids and wife. For some reason all of their playlists have been removed and it...

  • Newbie
  • Family Plan Premium Canada   iPhone, iPads   I have been a premium subscriber for a number of years. Within the last couple of years I switched to the family plan and added my 2 k...
  • ZullyB
  • Roadie
  • 607 Views
  • 1 replies
  • 0 likes
  • Family member removed
    Family Plan
  • 607 Views
  • 1 replies
  • 0 likes