Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 150418 Views
  • 32 replies
  • 9 likes
  • 150418 Views
  • 32 replies
  • 9 likes

Superuser Contribution Account was deleted from family plan

PlanPremium FamilyCountryPolandDeviceGoogle Pixel XL, Macbook ProOperating SystemAndroid, MacOS My Question or IssueHi Spotify!I'm a huge fan of spotify and have been a Premium and fully satisfied user since 2016. Recently I ran into a really frustra...

  • Casual Listener
  • Plan Premium Family Country Poland Device Google Pixel XL, Macbook Pro Operating System Android, MacOS   My Question or Issue Hi Spotify! I'm a huge fan of spotify a...
  • Alfredo
  • Roadie
  • 1379 Views
  • 11 replies
  • 0 likes
  • 1379 Views
  • 11 replies
  • 0 likes

Cant verify family plan address error

Hey there My father invited me to our family plan When I try to verify my account for our plan (US - 33131 zip code) it says To join this Family plan, you must live at the same address as the plan owner. Make sure your account's country is correct. L...

  • Newbie
  • Hey there   My father invited me to our family plan   When I try to verify my account for our plan (US - 33131 zip code) it says    To join this Family plan, you must live a...
  • Maxim
  • Spotify Star
  • 1220 Views
  • 1 replies
  • 0 likes
  • 1220 Views
  • 1 replies
  • 0 likes

Got kicked out from family

I Just Got kıcked out from family it says we couldnt confirm your location

  • Casual Listener
  • I Just Got kıcked out from family it says we couldnt confirm your location
  • Maxim
  • Spotify Star
  • 1104 Views
  • 7 replies
  • 0 likes
  • 1104 Views
  • 7 replies
  • 0 likes

Pay for Premium account but get Free account

PlanPremiumCountry The NetherlandsDeviceiPhone 8Operating SystemIOS 11.4 My Question or IssueSince 3 years I do pay for a Premium/family account; however, since this month we are degaraded to a free account even though we keep on paying the bills...

  • Casual Listener
  • Plan Premium Country  The Netherlands Device iPhone 8 Operating System IOS 11.4   My Question or Issue Since 3 years I do pay for a Premium/family account; however, since this m...
  • Bittencourt
  • Spotify Star
  • 502 Views
  • 3 replies
  • 0 likes
  • 502 Views
  • 3 replies
  • 0 likes

Solved!! Öğrenci İndirimi İptal

Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum.Yardımcı olursanız sevinirim

  • Newbie
  • Öğrenci İndirimin den yararlanmak istesim ama lise öğrencisiyim rastgele bir üniversitr seçtim kartımdan para çekildi ama premium değilim durumun farkındayım ama para iadesi yapamıyorum. Yardımcı ol...
  • 1-i_v0cxjt3i7
  • Newbie
  • 6014 Views
  • 23 replies
  • 2 likes
  • 6014 Views
  • 23 replies
  • 2 likes

Superuser Contribution Plan Familiar premium

PlanFreeCountry ES My Question or Issue Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la invitación, luego le envían un correo diciendo que no han confirmado mi direcció...

  • Newbie
  • Plan Free Country  ES   My Question or Issue  Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la in...
  • SergioDavid
  • Roadie
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Family Account

Hallo! Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe!

  • Newbie
  • Hallo!  Ich habe einen Family Account... Warum können wir nicht gleichzeitig Musik hören?? Dann ist der Account ja komplett sinnlos? Bitte um Hilfe! 
  • b4_s-ll0tj9ya
  • Newbie
  • 2228 Views
  • 2 replies
  • 1 likes
  • 2228 Views
  • 2 replies
  • 1 likes

Superuser Contribution Family can't joinpremium for fam

Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos.. Gracias..

  • Newbie
  • Hola quiero confirmar que direccion tengo en mi plan familiar ya que mi esposa le aparece error al momento de querer ingresar sus datos..   Gracias..
  • Alfredo
  • Roadie
  • 963 Views
  • 4 replies
  • 0 likes
  • 963 Views
  • 4 replies
  • 0 likes

Superuser Contribution Invite will not send

PlanFamilyCountry CanadaDeviceSamsung galaxy 7 My Question or Issue I have a family account and invites will not send to anyone. I have followed all the trouble shooting advice and nothing will work

  • Newbie
  • Plan Family Country  Canada Device Samsung galaxy 7   My Question or Issue  I have a family account and invites will not send to anyone. I have followed all the trouble s...
  • Alfredo
  • Roadie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Issue playing on multiple devices with Family

I have the family plan for my wife and me. We only play over our phones (iPhone 6s). My phone is logged in under my name and hers is logged in under hers. We are not able to listen to music at the same time and get an error message every time we try ...

  • Newbie
  •     I have the family plan for my wife and me.  We only play over our phones (iPhone 6s).  My phone is logged in under my name and hers is logged in under hers.  We are n...
  • Maxim
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify Premium Family - Active members and inactive members

I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family plan. I have sent new invitations, some have bee...

  • Newbie
  • I have subscribed to Spotify Premium Family for more than a year and until then it was working correctly. A few days ago some of the members were left with the Free account and excluded from the Family...
  • _bfa75s-z97r7
  • Newbie
  • 1395 Views
  • 2 replies
  • 1 likes
  • 1395 Views
  • 2 replies
  • 1 likes

Superuser Contribution Dudas urgentes.

Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...

  • Casual Listener
  • Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...
  • SergioDavid
  • Roadie
  • 533 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountry MéxicoDevicecelular, laptopOperating System(Android, Windows 10) My Question or Issuehola, hace 8 dias que me uní a un plan familiar. los 6 usuarios vivimos en la misma direccion y hace 3 dias me llegó un email por parte de spotify...

  • Newbie
  •   Plan Premium Country  México Device celular, laptop Operating System (Android, Windows 10)   My Question or Issue hola, hace 8 dias que me uní a un plan familiar. los 6 us...
  • SergioDavid
  • Roadie
  • 919 Views
  • 1 replies
  • 0 likes
  • 919 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parayı aldı ama üyelik vermedi

Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor.

  • Newbie
  • Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor. 
  • SergioDavid
  • Roadie
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help with family premium

hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can switch a family premium only once in 12 months. Is there...

  • Newbie
  • hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can s...
  • SergioDavid
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

My account was hacked

PlanPremiumCountry DeviceIphone 7sOperating SystemIos 10 My Question or Issue My account was part of the family plan. And suddenly it’s like my account has been hacked. Like when I play spotify it suddenly stopped and turns out it played on other dev...

  • Newbie
  • Plan Premium Country   Device Iphone 7s Operating System Ios 10   My Question or Issue  My account was part of the family plan. And suddenly it’s like my account has been h...
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi yerine tam ücret alınması

spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar. PlanÜcret iadesi istiyorumCountry TürkiyeDevice(iPhone 6)Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar.  Plan Ücret iadesi istiyorum Country  Türkiye Device (iPhone 6) Op...
  • Alfredo
  • Roadie
  • 574 Views
  • 5 replies
  • 0 likes
  • 574 Views
  • 5 replies
  • 0 likes

Superuser Contribution Vodafone spotify subscription

PlanFree/PremiumCountry DeviceSamsung Galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Mine and my sons spotify is through voda, but what i pay for the privilege it silly cus i could save money by having fami...

  • Casual Listener
  • ...hrough voda, but what i pay for the privilege it silly cus i could save money by having family spotify and even add the mrs and young daughter who dont have it, but can i get my playlists, i tried b...
  • Alfredo
  • Roadie
  • 636 Views
  • 3 replies
  • 0 likes
  • 636 Views
  • 3 replies
  • 0 likes

Cant add daughter to family account

Have sent numerous invites to my daughter and she has never received one of them. Checked email spelling etc and its the same. She has a student account so has been paying for that since January when we took this family plan out. She is worried she w...

  • Newbie
  • ...hen we took this family plan out. She is worried she will lose her account if she deletes the student account (that is the only thing we can think of as to why she isnt receiving the invite). Can you a...
  • Bittencourt
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

How to ban (Not play a song)

How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing. Maybe then I'll subscrbe to premium. Cheers!

  • Newbie
  •   How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing.   Maybe...
  • Bethany_Dawn
  • Community Legend
  • 6675 Views
  • 1 replies
  • 3 likes
  • ban
    Block
    idea
    Premium
  • 6675 Views
  • 1 replies
  • 3 likes