Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I'm extremely disappointed in the family spotify option. I have done my research on all streaming services. I would just like to say to you spotify, whether music is given to you like this or not, Filters should still be an option for family subscrip...
Hace 7 dias recibimos un mail de Spotify informandonos que teniamos 7 dias para verificar el codigo postal de nuestro plan familiar o seria cancelada nuestra cuenta con la conecuente expulsion. Todos los miembros lo verificamos, vivimos en el mismo d...
Hello, I moved to my uncle's house and he had a vacant premium on his family plan. Today i saw that my spotify was free again then i went looking on my email and noticed that they sent me a email for addres confirmation 7 days ago and the time was ov...
Llevo más de dos semanas esperando el correo de Sheerid, he revisado todos los días mi gmail (Todas mis carpetas, incluso **bleep**) para ver si ha llegado, pero no he recibido nada ¿Cuánto más debo de esperar? PlanFree/PremiumCountry México Device(i...
PlanPremiumCountry Hong Kong My Question or IssueMy account is linked to Facebook and I am the premium family plan owner but my account doesn't show it! I would like to manage my plan and it keeps saying that I have to contact the owner. Please help!...
I live with my mom and 2 siblings, we share a Premium for Family plan, every month we need to renew it asks the members of the plan to verify that they truly live in the same address as I do... and in one week or so, BOOM!, my family is removed and b...
PlanPremium FamilyCountryCZDeviceiPhone 8 My Question or IssueToday we checked our Spotify Premium Family, but users who confirmed the invitation properly - are missing in my (owner) account, they have been switched to a standard / free account. The ...
Hi, I have switched my premium plan to family subscriptions right now, but while inviting new member (my wife), there is form to enter "full name" and "address". I typed my wife's details (to invite her), but the page asked for my own details which I...
PlanOriginal account : Family PremiumNow : it is became to free after I missed verification letter from Spotify system.CountryTaiwanDeviceiPhone 6Operating SystemiOS 10.2.1 My Question or IssueMy original Spotify account is family premium account on ...
PlanPremium familyCountryMalaysia Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have trouble giving my brother access to the family plan as i cant seem to find the right address. He also messed up the fields wh...
PlanFamily PremiumCountryIreland DeviceSamsung Galaxy S8Operating SystemAndroid My Question or IssueI own the family account subscription. I sent the invite to my wife (mcgaherr), she clicked into it and she inputted the correct postal address that i...
Hi ! I'm from Germany amd there we have a family premium account. I'm since 6 months in Australia and it worked with no problems, but since the update 2 weeks ago, I can't login in the family account anymore. What can I do ?Cheers Jannes
Ive been on premium for family for a couple of months and out of no where it canceled, i went to see if it was the payment but it didnt mention anything on the site, all it says is this,"YOUR PLAN Spotify Premium 9.99 CAD/monthPlay any song with no a...
Hi I have a family account and that coast 149 kr in month. And now it says you gonna update it and it will coast 495kr. Is that per month? Why is it soo much more expensive?Mvh Fia
my cardMaster cardPLDT Smart not workthere is money there for paymentthere is money there for payment but I get an error help me
I love Spotify and listen to a lot of music. I'd like my kids to do the same, but am severely disappointed there are no family controls. Considering leaving the service. Please resolve this!
Ogrenci indirimiyle premium olmak icin kart bilgilerini girdim ogrenci oldugumu dogrulatmak icin bilgilerimi gonderdim 1 2 gune e posta gondercez dediler e posta geldi ogrenci oldugum dogrulanmis tamamla diyorum kart bilgileri girilen sayfaya donup t...
Hi I am a spotify user and I am using student account currently and I need to updgrade it to a family account , my billing cycle is on 23 of everymonth but other members wants to start the family plan by 1st , in that case what would happen to my stu...
Öğrenci premium aldım fakat üyeliğim gerçekleşmedi kartımdan para çekildi fakat hala free hesap olarak görünüyorum yardım istiyorum
Habe gestern von Premium zu Family gewechselt, habe mich heute eingeloggt und meine ganze Musik ist verschwunden. Der Account sieht aus, wie frisch erstellt. Keine Playlists, keine Downloads, es ist alles weg. Kann mir jemand helfen und sagen, wie ic...