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Plan
Premium
Country
Pakistan
Device
(iPhone 7 Plus, Hp Envy 17T)
Operating System
(iOS 15, Windows 11.)
My Question or Issue
I cannot update the card for my payment, I have reached out to the support but they just told me try incognito mode and if that doesn't work out we can't do anything else for you. (The error I receive is ( Oops, something went wrong. Please try again or contact our support team.)
Solved! Go to Solution.
Hey @IamUKJ ,
Thanks for your reply.
Your payment method is stored until your account reverts to Free.
You can also try using a different payment method or cancel your current subscription and wait until the account reverts to Free. Once it's back on the Free plan, you can try re-subscribing here.
Hope this helps 🙂
Hey @IamUKJ ,
Thanks for reaching out.
Can you please make sure that...
Once this has been done, you can try subscribing through another browser, another device, or through a different network (e.g. mobile data).
Let me know how it goes 🙂
Hi there thanks for writing back. I tried all the above options its still not working out for me and when i cancel my membership and resubscribe it still takes my previous card.
Hey @IamUKJ ,
Thanks for your reply.
Your payment method is stored until your account reverts to Free.
You can also try using a different payment method or cancel your current subscription and wait until the account reverts to Free. Once it's back on the Free plan, you can try re-subscribing here.
Hope this helps 🙂
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