Update card

[IamUKJ]

Plan

Premium

Country

Pakistan

Device

(iPhone 7 Plus, Hp Envy 17T)

Operating System

(iOS 15, Windows 11.)

My Question or Issue

I cannot update the card for my payment, I have reached out to the support but they just told me try incognito mode and if that doesn't work out we can't do anything else for you. (The error I receive is ( Oops, something went wrong. Please try again or contact our support team.)

[Maxim]

Hey @IamUKJ ,

Thanks for reaching out.

Can you please make sure that...

• your card is open for recurring and online transactions
• you have set a 2-factor authentication for your card

Once this has been done, you can try subscribing through another browser, another device, or through a different network (e.g. mobile data).

Let me know how it goes 🙂

[IamUKJ]

Hi there thanks for writing back. I tried all the above options its still not working out for me and when i cancel my membership and resubscribe it still takes my previous card.

[Maxim · Accepted solution]

Hey @IamUKJ ,

Thanks for your reply.

Your payment method is stored until your account reverts to Free.

You can also try using a different payment method or cancel your current subscription and wait until the account reverts to Free. Once it's back on the Free plan, you can try re-subscribing here.

Hope this helps 🙂