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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Premium Student: stuck on verified page

Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...

  • Casual Listener
  • Joan
  • Moderator
  • 34236 Views
  • 45 replies
  • 5 likes
  • Premium for Students
  • 34236 Views
  • 45 replies
  • 5 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • nguyenminh
  • Newbie
  • 17019 Views
  • 9 replies
  • 0 likes
  • Premium for Students
  • 17019 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution students' discount

Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says "Your plan will change to Spotify Premium on 27/04/2018 ...

  • Newbie
  • Hi. I've already benefited from a students' discount for 12 months and recently received an email to extend it for another 12 months, clicked the button and still in my account overview it says " Y...
  • Alfredo
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium Discount

I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription and proceed to the normal one (129/month) ... but up...

  • Newbie
  • I saw the student subscription for spotify (65/month) and was intrigued to subscribe to the said promo,, but I am still a grade 12 student enrolling for a university so I cancelled the subscription a...
  • Alfredo
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Mudança de plano

Eu possuía o plano premium estudante e aceitei o convite para o plano familiar (que quero ter), automaticamente não cairá mais no meu cartão o premium estudante?

  • Newbie
  • Eu possuía o plano premium estudante e aceitei o convite para o plano familiar (que quero ter), automaticamente não cairá mais no meu cartão o premium estudante? 
  • Bittencourt
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution EXTRA Payment Problem with Student Account (TR)

İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student account, Spotify first asked for payment and then I couldn't u...

  • Casual Listener
  • İ've tried upgrading to student account first from my phone, at that moment I didn't know I should upload a document and I don't have any document on my phone. Still, when I apply student a...
  • zbkanal
  • Casual Listener
  • 650 Views
  • 4 replies
  • 0 likes
  • Payment
    problem
    Student
  • 650 Views
  • 4 replies
  • 0 likes

Cant log into my student hulu account

I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu account in the past and when i log into that one it wont let...

  • Casual Listener
  • I'v had my student hulu account for a couple months now and i wanted to change my password/log into the hulu from a different device and there was no way to do that. I'v had a diffrent hulu acco...
  • kiwidogo
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • Student
  • 262 Views
  • 2 replies
  • 0 likes

Unable to confirm I am a student

I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me an error message saying " Unfortunately, we couldn't...

  • Casual Listener
  • I am trying to sign up for the Student Spotify/Hulu subscription however I am getting a message after putting in my card info, name and school (which is showing up as sugguested school) it gives me a...
  • brcooper
  • Casual Listener
  • 578 Views
  • 2 replies
  • 0 likes
  • 578 Views
  • 2 replies
  • 0 likes

Pagamento indevido

Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.

  • Newbie
  • Eu efetuei o pagamento do plano para universitários via cartão de crédito e não liberaram a conta . Ou sejam, eu paguei para usar a conta universitária e continuo com a conta Free.
  • Bittencourt
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Paid for student premium but still listed as free

I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I then received an email showing where it charged me an...

  • Casual Listener
  • I signed into my account that I'm using my student email with and I tried to pay for student premium. It had me enter my information to validate I was a student but it said it couldnt verify me. I th...
  • Christiansen1
  • Newbie
  • 261 Views
  • 5 replies
  • 0 likes
  • 261 Views
  • 5 replies
  • 0 likes

Charged for Student Premium Deal but did not get the Premium status

I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do?

  • Casual Listener
  • I got charged for the student premium deal but did not receive the upgrade to premium. There was no recepit record or even an email sent to me, just the charge in my bank account. What do I do? 
  • Cemile2804
  • Newbie
  • 217 Views
  • 4 replies
  • 0 likes
  • 217 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problem in acquiring student discount

I recently saw the new offer of spotify and I wanted to try it since money is not just picked up in the streets and I wanted to utilize my student privileges. So I went on and filled up the necessary things and uploaded documents supporting that I am...

  • Casual Listener
  • I recently saw the new offer of spotify and I wanted to try it since money is not just picked up in the streets and I wanted to utilize my student privileges. So I went on and filled up the necessary...
  • colynchristian
  • Newbie
  • 1780 Views
  • 11 replies
  • 0 likes
  • 1780 Views
  • 11 replies
  • 0 likes

N

Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun

  • Newbie
  • Me cobraron la suscripción de universitarios y no tengo el servicio de spotify premiun 
  • LeoRager
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes

Solved!! Transferir conta Premium para conta de estudante

Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(Estudante).

  • Casual Listener
  • Fui reassinar o Spotify estudantil mas não me antwnte ao fato de que estava assinando o Premium. Gostaria de saber se ha como eu mudar para a conta estudantil sem ter que pagar R$16(Premium) + 8,50(E...
  • Bittencourt
  • Spotify Star
  • 1156 Views
  • 3 replies
  • 0 likes
  • 1156 Views
  • 3 replies
  • 0 likes

student discount in singapore

hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this

  • Newbie
  • hello, i have applied for a student discount and sent my credentials and prove but have yet to get a reply or a discount on my subscription. can you help me look into this
  • linushg111
  • Newbie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

I cannot extend my Student Discount

When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone solve this problem? Thanks. UPDATE:I have got an e-...

  • Casual Listener
  • When I entered my card details and go to the next page that supposed to redirect me to the SheerID page, nothing happens. It does not lead me to the SheerID and the button does not work. Can someone ...
  • Nico
  • Community Legend
  • 187 Views
  • 3 replies
  • 0 likes
  • Student
  • 187 Views
  • 3 replies
  • 0 likes

problema attivazione profilo studente

Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è successo a qualcun altro una cosa del genere?

  • Newbie
  • Ciao, ho un problema per estendere di un anno l'abbonamento studente. Dopo aver inserito i dati della carta di credito, il tasto continua per farmi identificare da SheerId sembra disabilitato, è succ...
  • zerbinodas
  • Newbie
  • 132 Views
  • 1 replies
  • 0 likes
  • 132 Views
  • 1 replies
  • 0 likes

Spotify Student Discount Switzerland

Hello Guys, Today I tryed to upgread my spotify with a student discount (Switzerland)unfortunately i'm not transfered to shareID, and i have no idea why.I tryed already the logout / login and delete the cache in my browser. hopefully someone can help...

  • Newbie
  • Hello Guys,   Today I tryed to upgread my spotify with a student discount (Switzerland) unfortunately i'm not transfered to shareID, and i have no idea why. I tryed already the logo...
  • gfuchs
  • Newbie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Unable to continue to student verification

I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue button doesn't seem to do anything. I've tryed refresh...

  • Newbie
  • I've recently been trying to get the student discount for spoitfy, I put in my card details and am then taken to the next screen where it says i have to verify I'm a student. However the continue but...
  • Sandra_25
  • Newbie
  • 160 Views
  • 1 replies
  • 1 likes
  • 160 Views
  • 1 replies
  • 1 likes

Getting charged when i havent been given premium

I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?

  • Casual Listener
  • I habe tried to get premium spotify as a student and have not recieved it yet. My bank statements claim several payments are pending? How do i cancel this subscription or recieve my premium?
  • kejt_
  • Community Legend
  • 279 Views
  • 3 replies
  • 0 likes
  • Other
    Student
  • 279 Views
  • 3 replies
  • 0 likes

Student discount in Taiwan

Can you guys start a student discount in Taiwan?I would be very pleased to see that.And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.

  • Casual Listener
  • Can you guys start a student discount in Taiwan? I would be very pleased to see that. And I think there will be more people in Taiwan want to use Spotify if you guys do that. Tks.
  • JerrytheRabhi
  • Casual Listener
  • 686 Views
  • 2 replies
  • 5 likes
  • 686 Views
  • 2 replies
  • 5 likes

Spotify Student Austria

Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ??

  • Casual Listener
  • Ich habe den studentenrabatt genommen, mein Konto wurde vorbelastet, aber dennoch ist mein Account weiterhin auf Free. Muss ich 6 Tage warten bis ich verifiziert bin obwohl ich bereits gezahlt habe ?...
  • Cengizhan3897
  • Casual Listener
  • 218 Views
  • 3 replies
  • 0 likes
  • 218 Views
  • 3 replies
  • 0 likes