Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9133 Views

10 replies

1 likes

Premium for Students
  • 9133 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135383 Views

98 replies

139 likes

Premium for Students
  • 135383 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31916 Views

19 replies

1 likes

Premium for Students
  • 31916 Views
  • 19 replies
  • 1 likes

O Spotify me cobrou mas não liberou o Premium

Cadastrei pelo cartão de uma amiga que não usa Spotify e ele cobrou duas vezes o valor da conta universitária mas eu ainda continuo usando a conta grátis, fora que não chegou pra mim nenhum e-mail confirmando nada como me apareceu que seria enviado. ...

Newbie

Cadastrei pelo cartão de uma amiga que não usa Spotify e ele cobrou duas vezes o valor da conta universitária mas eu ainda continuo usando a conta grátis, fora que não chegou pra mim nenhum e-mail co...

Bittencourt

Spotify Star

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Student Discount got cancelled?

PlanStudent/PremiumCountryUK My Question or IssueSo I noticed my student discount expired a while back, so I reactivated it. Logged in today after noticing Paypal was taking full premium price out of my account, to find the student discount had only ...

Newbie

Plan Student/Premium Country UK   My Question or Issue So I noticed my student discount expired a while back, so I reactivated it. Logged in today after noticing Paypal was taking full pre...

Keanu_C

Community Legend

1165 Views

1 replies

0 likes

Student
  • 1165 Views
  • 1 replies
  • 0 likes

Atualização do Plano Premium com cobrança duplicada

PlanPremiumCountry BrazilDeviceAsus Zenfone 3Operating SystemAndroid 7 My Question or IssueRecentemente fiz a atualização do meu plano Premium para Premium Student, porém me deparei com uma cobrança duplicada.

Newbie

Plan Premium Country  Brazil Device Asus Zenfone 3 Operating System Android 7   My Question or Issue Recentemente fiz a atualização do meu plano Premium para Premium Student, poré...

Bittencourt

Spotify Star

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Spotify for student don't work

I payed 4,99 EUR for the Spotify student but in my account I still have Spotify Free. For my bank the payment worked but nothing, is strange because I didn't receive email, I didn't tell nothing about my Istitute so is strange.What can i do? Please

Casual Listener

I payed 4,99 EUR for the Spotify student but in my account I still have Spotify Free. For my bank the payment worked but nothing, is strange because I didn't receive email, I didn't tell nothing...

Keanu_C

Community Legend

589 Views

1 replies

0 likes

spotify student
Student
  • 589 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Student - Pagamento riuscito ma ho ancora la versione Free

Ho pagato 4,99 EUR per il pacchetto per studenti in quanto sono studente all'università, il pagamento è riuscito ma continuo ad avere la versione Free.Non ho ricevuto email, non mi ha fatto inserire istituto di provenienza ed i soldi sono stati presi...

Casual Listener

Ho pagato 4,99 EUR per il pacchetto per studenti in quanto sono studente all'università, il pagamento è riuscito ma continuo ad avere la versione Free. Non ho ricevuto email, non mi ha fatto inserir...

SergioDavid

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doppio addebito Spotify Premium for Student

Salve, poco fa ho provato ad effettuare un abbonamento a Premium for student, ed ho subito due addebiti. Le spiego cosa è successo: ho provato una prima volta ad effettuare l'abbonamento mettendo i dati della carta; sono andata avanti nella porcedura...

Newbie

Salve, poco fa ho provato ad effettuare un abbonamento a Premium for student, ed ho subito due addebiti. Le spiego cosa è successo: ho provato una prima volta ad effettuare l'abbonamento mettendo i d...

SergioDavid

Roadie

533 Views

1 replies

0 likes

Student
  • 533 Views
  • 1 replies
  • 0 likes

Decided no to buy Spotify premium with student discount but still charged money

So basically, I was buying Spotify Premuim with Student discount, I entered my card number and all that, but when I had to enter university I go to, I decided not to get Spotify Premium. Later I went on my I-Bank and Spotify had charged 5$. Not reall...

Newbie

    So basically,  I was buying Spotify Premuim with Student discount,  I entered my card number and all that, but when I had to enter university I go to, I decided not to get S...

Maxim

Spotify Star

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Superuser Contribution Price student more point

Hi, good morning. My plan for university is 8,50. How to add more one point in my plan? What price?

Newbie

Hi, good morning. My plan for university is 8,50. How to add more one point in my plan? What price?

Alfredo

Roadie

414 Views

1 replies

0 likes

  • 414 Views
  • 1 replies
  • 0 likes

student account

Hi i just payed for a student account, they took the money but my status didn't change.what should i do?

Newbie

  Hi i just payed for a student account, they took the money but my status didn't change.what should i do?  

Keanu_C

Community Legend

420 Views

3 replies

0 likes

  • 420 Views
  • 3 replies
  • 0 likes

Payment

My Question or IssueHello, Payment was made, but I accidentally closed the page about student Membership. My Account looks free. Can you help me?

Casual Listener

    My Question or Issue Hello, Payment was made, but I accidentally closed the page about student Membership. My Account looks free. Can you help me?

rangor95

Casual Listener

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

mobile banking used in student discount

i would like to use mobile banking for my payment using the student discount subscription yet the only option is using a credit card and i dont even have credit card

Newbie

i would like to use mobile banking for my payment using the student discount subscription yet the only option is using a credit card  and i dont even have credit card 

Maxim

Spotify Star

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Charged 4 times for student premium and still no premium

PlanFree/PremiumCountryCanada DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue I was attempting to set up a student premium account in Canada for 4.99, and while it said it would not charge my card until I verified that I was a studen...

Newbie

Plan Free/Premium Country Canada  Device Galaxy S8 Operating System Android Oreo   My Question or Issue  I was attempting to set up a student premium account in Canada f...

Maxim

Spotify Star

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
  • 0 likes

Student status but paying 10€

Premium (student)Germany Two months ago I was asked to verify my student status after the first twelve months period. I did that and everything went fine, at least I got no error message. However I get charged 10€ instead of 5€.The site about the stu...

Casual Listener

Premium (student) Germany   Two months ago I was asked to verify my student status after the first twelve months period. I did that and everything went fine, at least I got no error message. ...

Luke

Spotify Star

444 Views

3 replies

0 likes

  • 444 Views
  • 3 replies
  • 0 likes

Superuser Contribution Turkish Student payment

PlanFreeCountry TurkeyOperating System(Windows, ipad 2) My Question or Issue I send my student document/wrote my mastercard information for premium account, but they didnt return to me, and my account is still free, can not use premium.

Visitor

Plan Free Country  Turkey Operating System (Windows, ipad 2)   My Question or Issue  I send my student document/wrote my mastercard information for premium account, but they di...

JulianA_Bogota

Roadie

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descuento para Estudiantes

PlanPremiumCountry Dominican Republic My Question or Issue Realmente cre que Spotify deberia agregar mas paises a la lista para el descuesto eatudiantil, es injusto que algunos paises esten otros no. Por favor agregen Repúlica Dominicana a la lista d...

Newbie

Plan Premium Country  Dominican Republic     My Question or Issue   Realmente cre que Spotify deberia agregar mas paises a la lista para el descuesto eatudiantil, es injus...

SergioDavid

Roadie

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Solved!! I bought Spotify Premium, but my school isn't in the list

PlanFreeCountry LatviaDeviceJust5 Freedom C100Operating SystemAndroid Oreo My Question or IssueYesterday I bought Spotify premium student discount, and Spotify charged me. When I have to verify, that I'm student, my school isn't in the list.

Visitor

  Plan Free Country  Latvia Device Just5 Freedom C100 Operating System Android Oreo   My Question or Issue Yesterday I bought Spotify premium student discount, and Spot...

user-removed

Not applicable

795 Views

2 replies

0 likes

  • 795 Views
  • 2 replies
  • 0 likes

Only Credit Card Payment Option for Student Subscription

PlanPremiumCountry The NetherlandsDeviceDell XPSOperating SystemWindows 10 My Question or Issue When trying to change my payment options, I can select Paypal and iDeal in the regular checkout process. However, these options are not available when app...

Newbie

Plan Premium Country  The Netherlands Device Dell XPS Operating System Windows 10   My Question or Issue  When trying to change my payment options, I can select Paypal and iD...

Maxim

Spotify Star

618 Views

1 replies

1 likes

  • 618 Views
  • 1 replies
  • 1 likes

Student Discount

PlanFreeCountryAustralia DeviceiPhone 5Operating SystemiOS10 My Question/IssueHey! I have tried signing up for the student discount a few times and have gotten the message 'You have already redeemed this offer.' Although I still don't have premium?

Casual Listener

Plan Free Country Australia  Device iPhone 5 Operating System iOS10   My Question/Issue Hey! I have tried signing up for the student discount a few times and have gotten the messa...

_madelinekelly

Casual Listener

512 Views

2 replies

0 likes

  • 512 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount

I have been trying to sign up for the Student Discount for Spotify Premium, but my school is not listed even though it has been in the past. I have already tried going on to the SheerId link and it still will not allow me to type in the school.

Newbie

I have been trying to sign up for the Student Discount for Spotify Premium, but my school is not listed even though it has been in the past. I have already tried going on to the SheerId link and it s...

SergioDavid

Roadie

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution student renewal

recently lost my debit card. tried to switch my information but my school wont verify that im a student there. IM being charged the 9.99 price. I recently verified my status and im owed at least 9 more months of my student price. what to do?

Newbie

  recently lost my debit card. tried to switch my information but my school wont verify that im a student there. IM being charged the 9.99 price. I recently verified my status and im owed at le...

SergioDavid

Roadie

389 Views

1 replies

0 likes

Student
  • 389 Views
  • 1 replies
  • 0 likes