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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8703 Views

10 replies

1 likes

Premium for Students
  • 8703 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134479 Views

98 replies

137 likes

Premium for Students
  • 134479 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31516 Views

19 replies

1 likes

Premium for Students
  • 31516 Views
  • 19 replies
  • 1 likes

Superuser Contribution Student Discount Italy

Hey, I have an account made with my Facebook account and I wanted to go Premium using the student's offer paying just 4.99 euros so I did all that and with verifying my student credential when I got the email that it's been verified I click on it and...

Visitor

...ot the email that it's been verified I click on it and it gets me on my Spotify account but it says "your students credential are associated with another account" which is not true and meanwhile my m...

SergioDavid

Roadie

580 Views

1 replies

0 likes

Student
student discount Italy
  • 580 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problema account studenti

Salve, io ho un account Spotify collegato a Facebook, ho usato l'opzione del primo mese gratuito per Premium poi ho cancellato quest'opzione quando stava per rinnovarsi per poter fare l'offerta per studenti universitari visto che lo sono. Ho seguito ...

Visitor

  Salve, io ho un account Spotify collegato a Facebook, ho usato l'opzione del primo mese gratuito per Premium poi ho cancellato quest'opzione quando stava per rinnovarsi per poter fare l'offer...

SergioDavid

Roadie

582 Views

1 replies

0 likes

Student
student discount Italy
  • 582 Views
  • 1 replies
  • 0 likes

Solved!! Student discount problem

My Question or IssueI was thinking of buying premium once again, so I decided to check out the student discount and see if my school is on the list. I didn’t see it so I went to buy the regular one, but EUR 3.49 had already taken from my bank account...

Newbie

My Question or Issue I was thinking of buying premium once again, so I decided to check out the student discount and see if my school is on the list. I didn’t see it so I went to buy the regular one...

Maxim

Spotify Star

576 Views

1 replies

0 likes

Premium for Students
  • 576 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discount for students

Spotify Username9kaaq55n8v29efhf5b9wy1osbPlanFree/PremiumCountry MexicoDeviceZTE V6 PlusOperating System Android 6.1 My Question or Issue A short time ago I requested the service for university students, which verification of the documents was succes...

Newbie

...go I requested the service for university students, which verification of the documents was successful. When I opening the email I click on the "GET DISCOUNT" button, when I opening my account, this c...

Alfredo

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Premium for students

Spotify Username12149897296PlanPremiumCountry PhilippinesDeviceMi 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My subscription is premium for student and it renewed today however why is it my subscription suddenly cha...

Newbie

...ubscription is premium for student and it renewed today however why is it my subscription suddenly change into premium for family and cost me 194 php instead of the regular 65 php for students

Maxim

Spotify Star

389 Views

1 replies

0 likes

Student
  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount

Spotify Username *Removed username* Plan Free/Premium Country My Question or Issue I had a student discount for spotify premium for the past year. A couple of days ago I received a message stating that the discount would expire soon, however I would ...

Casual Listener

Spotify Username *Removed username* Plan Free/Premium Country    My Question or Issue  I had a student discount for spotify premium for the past year. A couple of days ag...

Keanu_C

Community Legend

584 Views

3 replies

0 likes

  • 584 Views
  • 3 replies
  • 0 likes

Hello I've paid but double paid

Hello there I have some problems with my payments. I've paid $11 this morning but I've depending $5 as well. Could you olease cancel that student's spotify premium? Thanks! *snip* Eunbi BYEON

Newbie

Hello there I have some problems with my payments. I've paid $11 this morning but I've depending $5 as well. Could you olease cancel that student's spotify premium? Thanks!  *snip* Eunbi BYEON&...

Maxim

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify premium

hola buenas nochesesta tarde me he dado de alta en spotify premium de estudiantes, he dado mis datos bancarios y he enviado mis documentos universitarios. Me ha llegado un correo donde me ponia que habían verificado mis estudios con lo cual tenía ''s...

Casual Listener

hola buenas noches esta tarde me he dado de alta en spotify premium de estudiantes, he dado mis datos bancarios y he enviado mis documentos universitarios. Me ha llegado un correo donde me ponia &nb...

Alfredo

Roadie

540 Views

3 replies

0 likes

  • 540 Views
  • 3 replies
  • 0 likes

I buyed a Student Premium But İt Doesent Starts

I I Buyed A Student Premium But İt Doesent Started How I Can ı Start My Premium And My Payment İs Taken

Newbie

I I Buyed A Student Premium But İt Doesent Started How I Can ı Start My Premium And My Payment İs Taken

v1ed-k_f5hhke

Casual Listener

273 Views

1 replies

0 likes

  • 273 Views
  • 1 replies
  • 0 likes

Money from my bank account but no premium status

I started a premium student account but while writing down my student info, an error occured. 4,99 euros got away from my bank account but i still not have a premium account!! Please help

Newbie

I started a premium student account but while writing down my student info, an error occured. 4,99 euros got away from my bank account but i still not have a premium account!! Please help

Maxim

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution About Student Discount

Hello from Turkey. I paid for student discount and share my university information with SheerID. SheerID confirmed and they send me a link. I clicked but its an error there "this page no longer exists" and still "Free Account". I paid for this but it...

Casual Listener

Hello from Turkey. I paid for student discount and share my university information with SheerID. SheerID confirmed and they send me a link. I clicked but its an error there "this page no longer exist...

e-283jl_srzm2

Casual Listener

823 Views

2 replies

0 likes

Student
Student Discount Turkey
  • 823 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Discount renewal

For some reason when I try to renew my student account, it is accepted by SheerID and says I'm verified, but when I click the "get student discount" link, my account has a red banner that says "your student credentials are already adsoassoci with ano...

Newbie

For some reason when I try to renew my student account, it is accepted by SheerID and says I'm verified, but when I click the "get student discount" link, my account has a red banner that says "your ...

Alfredo

Roadie

342 Views

1 replies

0 likes

Student
  • 342 Views
  • 1 replies
  • 0 likes

Student Discount

Hi, I am a student andam I am trying to get the discount with spotify and hulu but when I put my college it does not give me the discount, help. I am from Puerto Rico btw

Newbie

Hi, I am a student andam I am trying to get the discount with spotify and hulu but when I put my college it does not give me the discount, help. I am from Puerto Rico btw

Keanu_C

Community Legend

507 Views

1 replies

0 likes

discount
Student
  • 507 Views
  • 1 replies
  • 0 likes

over charge

Hi, I have spotify for students but keep being overcharged for the regular premium. How do I get a refund for this and ensure it does not happen in the future? Kaleigh

Casual Listener

Hi, I have spotify for students but keep being overcharged for the regular premium. How do I get a refund for this and ensure it does not happen in the future?  Kaleigh

Maxim

Spotify Star

392 Views

3 replies

0 likes

Student
  • 392 Views
  • 3 replies
  • 0 likes

Student subscription

I signed up for the student subscription worth the hulu. It still says free but the charges went through on my card. I can't contact anyone to see what's going on.

Newbie

I signed up for the student subscription worth the hulu.  It still says free but the charges went through on my card.  I can't contact anyone to see what's going on.

Luke

Spotify Star

320 Views

1 replies

0 likes

  • 320 Views
  • 1 replies
  • 0 likes

Unable to renew my student subscription - Help

Hello, I am a full-time student studying in Alberta. I am currently on a co-op position in Quebec, however, I am not considered a Quebec resident and I still pay tuition to the University of Alberta.When I go to the student discount page on Spotify, ...

Newbie

Hello,   I am a full-time student studying in Alberta. I am currently on a co-op position in Quebec, however, I am not considered a Quebec resident and I still pay tuition to the University of...

Keanu_C

Community Legend

334 Views

1 replies

0 likes

Student
  • 334 Views
  • 1 replies
  • 0 likes

Change student status to other spotify account

Hello everyone, I am a student and was using a student subsciption for my spotify account. However unfortunately I forgot my account details. In my new account I cant use my student status, because it is already associated with the other account. Wha...

Newbie

Hello everyone,   I am a student and was using a student subsciption for my spotify account. However unfortunately I forgot my account details. In my new account I cant use my student status, ...

imattolo

Community Legend

297 Views

1 replies

0 likes

Student
  • 297 Views
  • 1 replies
  • 0 likes

Disconto universitário

Olá, estava eu fazendo a assinatura universitária quando recebi uma mensagem e sai da dela onde comprovou minha matrícula ou algo do tipo, meu cartão foi cobrado porém não sei onde acesso para finalizar essa comprovação estudantil. Aguardo ajudas

Newbie

  Olá, estava eu fazendo a assinatura universitária quando recebi uma mensagem e sai da dela onde comprovou minha matrícula ou algo do tipo, meu cartão foi cobrado porém não sei onde acesso par...

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

Student
  • 259 Views
  • 1 replies
  • 0 likes

Discount for High school students

I was charged for discount for students and 9.99 for three months can I please get a refund for one of these

Newbie

I was charged for discount for students and 9.99 for three months can I please get a refund for one of these 

Maxim

Spotify Star

342 Views

1 replies

0 likes

Other
  • 342 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problèmes avec Premium student

Je me suis inscrite à Spotify Premium il y a 3 jours mais je n'ai pas accès aux services premium. J'ai tenté de me réinscrire mais l'application me dit que je dispose déjà du service premium. J'ai peur d'être débité de l'argent alors que je ne dispos...

Newbie

Je me suis inscrite à Spotify Premium il y a 3 jours mais je n'ai pas accès aux services premium. J'ai tenté de me réinscrire mais l'application me dit que je dispose déjà du service premium. J'ai pe...

SergioDavid

Roadie

447 Views

1 replies

0 likes

Student
Student premium help
  • 447 Views
  • 1 replies
  • 0 likes