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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

Already have an account will like to get the student discount

I already have a premium account but will like to apply for the student discount, problem the system doesn't register my university. Please assist if you can. Thanks,Laura

  • Newbie
  • I already have a premium account but will like to apply for the student discount, problem the system doesn't register my university. Please assist if you can.   Thanks, Laura
  • Bethany_Dawn
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Wechsel zu Studentenrabatt - seltsames Passwort

Hej, ich habe bisher ein Free-Konto und möchte jetzt den Studentenrabatt buchen. Wenn ich mich über UNIDAYS anmelde, bin ich auf ein Mal nicht mehr mit meinem normalen Benutzernamen eingeloggt, sondern mit einer langen, seltsamen Kombination aus Buch...

  • Newbie
  • Hej, ich habe bisher ein Free-Konto und möchte jetzt den Studentenrabatt buchen. Wenn ich mich über UNIDAYS anmelde, bin ich auf ein Mal nicht mehr mit meinem normalen Benutzernamen eingeloggt, sonde...
  • Maxim
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes

Student Discount Account Problem

Hello! I upgraded my spotify account with student discount. Money was withdrawn but I cannot use premium. What should I do now? Thanks.

  • Newbie
  •   Hello!  I upgraded my spotify account with student discount. Money was withdrawn but I cannot use premium. What should I do now? Thanks.
  • Keanu_C
  • Community Legend
  • 422 Views
  • 1 replies
  • 0 likes
  • 422 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify me robo

Ayuda! spotify me hizo un cargo doble a mi tarjeta siendo estudiante

  • Newbie
  • Ayuda! spotify me hizo un cargo doble a mi tarjeta siendo estudiante
  • SergioDavid
  • Roadie
  • 466 Views
  • 1 replies
  • 0 likes
  • 466 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount

hi, I bought a student discount for my account, when the "student document is verified" from spotify mail, i clicked the link and in this mail, there is no payment, says. I tried 3 times to pay this amount but it does not confirm it. But when I say m...

  • Newbie
  • hi, I bought a student discount for my account, when the "student document is verified" from spotify mail, i clicked the link and in this mail, there is no payment, says. I tried 3 times to pay thi...
  • SergioDavid
  • Roadie
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Superuser Contribution SheerID Verification

Hi.I have a problem with my student verification. I'm a student in the US, but I want to pay for my premium account with my Turkish credit card, as I'm an international student. Spotify's SheerID verification does not have USA to choose from the coun...

  • Newbie
  • Hi. I have a problem with my student verification. I'm a student in the US, but I want to pay for my premium account with my Turkish credit card, as I'm an international student.  Spotify's Sh...
  • SergioDavid
  • Roadie
  • 696 Views
  • 1 replies
  • 0 likes
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify for college students

Hello, A few days ago, i've submitted some documents to get spotify premium for college students. But nothing did happen after that. No emails or notifications. What can i do?

  • Newbie
  • Hello,   A few days ago, i've submitted some documents to get spotify premium for college students. But nothing did happen after that. No emails or notifications. What can i do?
  • SergioDavid
  • Roadie
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Me cobraron 2 veces plan universitario y sigo siendo free

Se me realizaron cargos a mi tarjeta por 2 meses del valor premium con el descuento universitario, pero mi estado sigue siendo free. Ademas no pude verificar los datos de la universidad porque no me llevo a la pagina. ¿Que puedo hacer?

  • Visitor
  • Se me realizaron cargos a mi tarjeta por 2 meses del valor premium con el descuento universitario, pero mi estado sigue siendo free. Ademas no pude verificar los datos de la universidad porque no me ...
  • 1nxdzpb-_0dm3
  • Newbie
  • 1083 Views
  • 7 replies
  • 0 likes
  • 1083 Views
  • 7 replies
  • 0 likes

Plano de estudante não funciona

PlanPremiumCountry BrasilDeviceMoto g4 plusOperating SystemAndroid 7My Question or Issue Eu sou assinante premium, ativei o plano de estudante, mas estou sendo debitado como se não estivesse com plano ativo.

  • Newbie
  • Plan Premium Country  Brasil Device Moto g4 plus Operating System Android 7 My Question or Issue  Eu sou assinante premium, ativei o plano de estudante, mas estou sendo debitado co...
  • Bittencourt
  • Spotify Star
  • 560 Views
  • 1 replies
  • 0 likes
  • Other
    Student
  • 560 Views
  • 1 replies
  • 0 likes

STUDENT DISCOUNT CHARGED BEFORE APPROVAL

PlanFree/PremiumCountry EcuadorDevice(Macbook Pro late 2016)Operating System(iOS 10) My Question or IssueHi Spotyfy charged me the 2,99 price without verifiyng if I can apllied and they clearly said no charges until finish the next step, I'm not ok w...

  • Newbie
  • Plan Free/Premium Country  Ecuador Device (Macbook Pro late 2016) Operating System (iOS 10)   My Question or Issue Hi Spotyfy charged me the 2,99 price without verifiyng if I can ...
  • Maxim
  • Spotify Star
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution COBRO PREMIUM ESTUDIANTE Y NO ACTIVARON CUENTA

mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve respuesta.

  • Casual Listener
  • mi usuario es gaboloya y mi correo es *snip*, me hicieron el cobro para premium estudiante el 1 de mayo y a la fecha no me han activado mi cuenta premium, mandé la constancia de estudios y no tuve re...
  • Alfredo
  • Roadie
  • 547 Views
  • 3 replies
  • 1 likes
  • 547 Views
  • 3 replies
  • 1 likes

Superuser Contribution payment made but did not give premium

Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.

  • Newbie
  • Student was held £ 6.99 I paid my fee two times, but the premium did not happen, I want it back.
  • SergioDavid
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Check when my student discount expires?

I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for the upcoming renewal date, that doesn't tell me what I wan...

  • Newbie
  • I want to check when my discount will expire so I can re-verify in time or plan to cancel. How can I check when my account will not be under the student discount anymore? I am not looking for th...
  • SergioDavid
  • Roadie
  • 4428 Views
  • 1 replies
  • 0 likes
  • 4428 Views
  • 1 replies
  • 0 likes

Superuser Contribution Geen bevestiging aanmelding hogeschool

Hallo, 4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan iemand helpen? Groet Marco

  • Newbie
  • Hallo,  4 maanden geleden heb ik mijn hogeschool aangemeld om zo in aanmerking te komen voor de studentenkorting. Mijn school stond niet in de lijst. Maar ik heb nog steeds niks gehoord. Kan ie...
  • SergioDavid
  • Roadie
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for students

Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?

  • Newbie
  • Hello. How can I activate premium if I am a student of Ukrainian university and I already paid for it?
  • SergioDavid
  • Roadie
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Superuser Contribution No obtuve el descuento de estudiante

Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y obtener el servicio

  • Newbie
  • Hola.. Introduje los datos de mi debit card pero no los datos de mi hija para el descuento de estudiante pero aun asi cobraron el dinero.. Necesito ayuda para instroducir los datos de estudiante y ob...
  • SergioDavid
  • Roadie
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Doble cobro premium y premium estudiantes

El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal. Se me descontarán los 4’99€ cada mes, aparte de los 9’99?

  • Casual Listener
  • El día de ayer me hice cuenta premium estudiantes, y se me hizo el cargo pero al no salir mi centro educativo me pase a cuenta premium normal.  Se me descontarán los 4’99€ cada mes, aparte de l...
  • SergioDavid
  • Roadie
  • 540 Views
  • 1 replies
  • 0 likes
  • 540 Views
  • 1 replies
  • 0 likes

Superuser Contribution help! double payment

I have been withdrawn twice from my account for student enrollment. why? * 1st payment = 26/03/2018 : application for student membership* 2st payment = 29/03/2018 : after the confirmation mail arrives. user: gogounselthank you!

  • Newbie
  • I have been withdrawn twice from my account for student enrollment. why?   * 1st payment = 26/03/2018 : application for student membership * 2st payment = 29/03/2018 : after the confirmation ...
  • SergioDavid
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • Student
  • 305 Views
  • 1 replies
  • 0 likes

Premium Not Working

so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card

  • Casual Listener
  • so I just bought spotify premium last night (the student one that comes with Hulu) and nothing worked. My account still says free even though it took money out of my card  
  • Luke
  • Spotify Star
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes