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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133472 Views

98 replies

137 likes

Premium for Students
  • 133472 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31376 Views

19 replies

1 likes

Premium for Students
  • 31376 Views
  • 19 replies
  • 1 likes

Superuser Contribution Students discount and Spotify Premium

Hi! I've just found out that I'm acutally paying for both of them (4.99 euro + 9.99). Does everyone know how I can start paying only for my Student account (already confirmed)? This is crazy

Newbie

Hi! I've just found out that I'm acutally paying for both of them (4.99 euro + 9.99). Does everyone know how I can start paying only for my Student account (already confirmed)? This is crazy

Alfredo

Roadie

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Student Discount

I bought student discount pack I thought it was for secondary/high school and university but I couldn't find my secondary/high school their was only uni how can I get my money back

Visitor

I bought student discount pack I thought it was for secondary/high school and university but I couldn't find my secondary/high school their was only uni how can I get my money back

Hexer5317

Newbie

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution plan universitario

buena tarde, ingrese 2 veces en diferentes cuentas para contratar plan unversitario, solo me quito el dinero en las 2 ocaciones y no me dejo ni subir el archivo ni nada, mande un correo con el nombre de la universidad y nunca recibi alguna respuesta

Newbie

buena  tarde, ingrese 2 veces en diferentes cuentas para contratar plan unversitario, solo me quito el dinero en las 2 ocaciones y no me dejo ni subir el archivo ni nada, mande un correo con el ...

Alfredo

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution HELP! Student Discount

I have been signed up for the student plan since January, I was charged end of April. ($4.99).I went to use my Alexa and its saying I don't have premium. I've checked all emails and I only have 1 account. I'm at a lost and I have no idea what to do.

Visitor

I have been signed up for the student plan since January, I was charged end of April. ($4.99).I went to use my Alexa and its saying I don't have premium. I've checked all emails and I only have 1 acc...

Alfredo

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Overseas Discount issue

Hi, I'm having issues signing up for the student discount.I'm from the uk but am studying at a university in Portugal.Many of my colleagues are able to signup with the discount, but mine keeps forwarding to unidays, which is for UK universities. I ha...

Newbie

Hi, I'm having issues signing up for the student discount. I'm from the uk but am studying at a university in Portugal. Many of my colleagues are able to signup with the discount, but mine keeps fo...

Alfredo

Roadie

297 Views

1 replies

0 likes

Student
  • 297 Views
  • 1 replies
  • 0 likes

I can't find my school for Premium Student account

Hi, I would like to subscribe in a student premium accound but I can't find my school "Sup'Biotech Paris" when I have to select it.What should I do ?? Thanks

Newbie

Hi, I would like to subscribe in a student premium accound but I can't find my school "Sup'Biotech Paris" when I have to select it. What should I do ??    Thanks

Bethany_Dawn

Community Legend

17176 Views

1 replies

3 likes

Student
  • 17176 Views
  • 1 replies
  • 3 likes

Superuser Contribution PAID FOR PREMIUM,BUT NO GETTING IT

I just paid 5€ to get spotify premium for students, but when I discovered that my school isn't there i couldn't get my money back and i didn't get spotify premium! Pls help.

Newbie

I just paid 5€ to get spotify premium for students, but when I discovered that my school isn't there i couldn't get my money back and i didn't get spotify premium! Pls help.

Alfredo

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Premium??

My mobile data service gives free premium membership for 3 months. Can I start a student premium membership after that 3 months?

Newbie

My mobile data service gives free premium membership for 3 months. Can I start a student premium membership after that 3 months?

Bethany_Dawn

Community Legend

513 Views

1 replies

0 likes

Student premium help
  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium para desconto de estudante

Eu enviei o documento provando que sou mestranda na UFRN e recebi um e-mail dizendo que tinha dado certo e que eu clica-se no link para terminar o registro. Na página a que fui direcionada acabei colocando o login errado, coloquei um antigo. Já refiz...

Casual Listener

Eu enviei o documento provando que sou mestranda na UFRN e recebi um e-mail dizendo que tinha dado certo e que eu clica-se no link para terminar o registro. Na página a que fui direcionada acabei col...

Camibauchwitz

Casual Listener

426 Views

2 replies

0 likes

  • 426 Views
  • 2 replies
  • 0 likes

Student discount doesn't work

I have paid a student discount today, but on a stage of the choice of the university I have cancelled everything, but money has been already paid. If I enter the card number again, then again will withdraw money from the bank account or I will be abl...

Newbie

I have paid a student discount today, but on a stage of the choice of the university I have cancelled everything, but money has been already paid. If I enter the card number again, then again will wi...

imattolo

Community Legend

420 Views

1 replies

0 likes

discount
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount: no school found

Trying to sign up for the student discount, but it says it couldn’t verify me as a student. Tried again later, but now it says my school isn’t on the list, even though it was earlier? I’m really confused....

Casual Listener

Trying to sign up for the student discount, but it says it couldn’t verify me as a student.    Tried again later, but now it says my school isn’t on the list, even though it was earlier? ...

Alfredo

Roadie

610 Views

5 replies

0 likes

  • 610 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me hicieron un cargo y todavía no me aceptaban para Premium

Hola! el día de ayer intenté checar los planes premium que manejan. Al ver que tenían opción para universitarios decidí checar precio, puse mis datos de tarjeta y hasta decía que no me cobrarían nada. Cuando llegue a la parte de comprobar que si fuer...

Newbie

Hola! el día de ayer intenté checar los planes premium que manejan. Al ver que tenían opción para universitarios decidí checar precio, puse mis datos de tarjeta y hasta decía que no me cobrarían nada...

Alfredo

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Quiero mi dinero

Hola, acabo de pagar los 4.99 euros para ser premium (bajo la oferta de estudiante) y aunque me los han descontando, no logro ser Premium. Spotify activame o devueveme mi dinero!

Newbie

Hola, acabo de pagar los 4.99 euros para ser premium (bajo la oferta de estudiante) y aunque me los han descontando, no logro ser Premium.     Spotify activame o devueveme mi dinero!

Alfredo

Roadie

302 Views

1 replies

0 likes

Student
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Error: "We're all mixed up"

I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to access your offer." So I clicked on the link then t...

Newbie

I recently desided to get the Spotify Student + Hulu deal. I got the email that my inforamtion was varified. Then it took me to the screen where it says "click here to be directed back to Spotify to ...

Aimee_T

Roadie

1166 Views

1 replies

0 likes

Student
  • 1166 Views
  • 1 replies
  • 0 likes

Incorrectly charged

I was updating my payment details and I was incorrectly charged 9.99 instead of 4.99 for my student plan? How do I fix this? *Removed screenshot with personal information*

Casual Listener

I was updating my payment details and I was incorrectly charged 9.99 instead of 4.99 for my student plan? How do I fix this?   *Removed screenshot with personal information*

rgv2019

Casual Listener

575 Views

3 replies

0 likes

  • 575 Views
  • 3 replies
  • 0 likes

Superuser Contribution payment for what?

Hey! I just tried to buy premium for students just a moment ago, I did the confirmation things its okay till now, but my question is Spotify take my money and I am still not a premium. Also, the discounted fee is 6,99 TL but instead it took 7.24 TL f...

Newbie

Hey! I just tried to buy premium for students just a moment ago, I did the confirmation things its okay till now, but my question is Spotify take my money and I am still not a premium. A...

Aimee_T

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount wrong

Hey.I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?

Newbie

Hey. I bought a student discount, but I pressed the wrong school and I was deducted but did not receive a receipt or premium. Can I have my money back?

Aimee_T

Roadie

268 Views

1 replies

0 likes

  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discounts Payment Error

He paid but my membership was not active. Either my membership is active or your money is refunded. *Removed screenshot with personal information*

Casual Listener

He paid but my membership was not active. Either my membership is active or your money is refunded.   *Removed screenshot with personal information*

Melody

Spotify

362 Views

3 replies

0 likes

  • 362 Views
  • 3 replies
  • 0 likes

Superuser Contribution Double payment

I just have used student discount. But spotify got double payment from my credit card. Why did it do this and also what should i do?

Newbie

I just have used student discount. But spotify got double payment from my credit card. Why did it do this and also what should i do?

Alfredo

Roadie

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Cobrança plano universitário

Olá!Eu tenho o plano universitário e entrei em minha conta e fui avisado que a partir de amanhã (16/05/18) meu plano passará ao Spotify Premium e serão cobrados R$ 16,90. Isso é de alguma forma um meio de garantir que ainda sou universitário e terei ...

Newbie

Olá! Eu tenho o plano universitário e entrei em minha conta e fui avisado que a partir de amanhã (16/05/18) meu plano passará ao Spotify Premium e serão cobrados R$ 16,90. Isso é de alguma forma um ...

Bittencourt

Spotify Star

270 Views

1 replies

0 likes

  • 270 Views
  • 1 replies
  • 0 likes