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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • bktpycq32396kl53n1fk
  • Newbie
  • 28287 Views
  • 20 replies
  • 0 likes
  • Premium for Students
  • 28287 Views
  • 20 replies
  • 0 likes

Premium Student PayPal

Why can't I pay Premium Student with PayPal?

  • Newbie
  • Why can't I pay Premium Student with PayPal?
  • Maxim
  • Spotify Star
  • 357 Views
  • 1 replies
  • 0 likes
  • Student
  • 357 Views
  • 1 replies
  • 0 likes

Can't change the Country settings

Hi Community,actually i have a kind of wired problem. My country settings show Germany as my country. Unfortunatley that's wrong i live and study in Austria but it's not possible for me to change the country settings (grey marked box) but i stay in A...

  • Newbie
  • Hi Community, actually i have a kind of wired problem. My country settings show Germany as my country. Unfortunatley that's wrong i live and study in Austria but it's not possible for me to change t...
  • ab-995
  • Composer
  • 237 Views
  • 1 replies
  • 0 likes
  • Student
  • 237 Views
  • 1 replies
  • 0 likes

I paid two times and my account still isn't premium!!

First time I gave my credit card number and then there was a problem in website and I couldn't send my student documents. I tried it again and this time I could do it but spotify took money 2 times! I want my money back. Also, my account still isn't ...

  • Newbie
  • First time I gave my credit card number and then there was a problem in website and I couldn't send my student documents. I tried it again and this time I could do it but spotify took money 2 times! ...
  • Luke
  • Spotify Star
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes

Student verification didnt go through and I've been overcharged for several months

I've sent the verification several months ago for my spotify student discount, instead I've been charged 9.99€ and now I try to verify again using SheerID and it states that I've already used this offer. Yes, I did, and I've been playing the normal p...

  • Newbie
  • I've sent the verification several months ago for my spotify student discount, instead I've been charged 9.99€ and now I try to verify again using SheerID and it states that I've already used this of...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

I got charged three times for a student discount accout

Hi,I need a refund got charged three times for one subscription of student discount account,any help

  • Newbie
  • Hi,I need a refund got charged three times for one subscription of student discount account,any help
  • andresholling07
  • Casual Listener
  • 274 Views
  • 2 replies
  • 0 likes
  • 274 Views
  • 2 replies
  • 0 likes

PROBLEMA CON ABBONAMENTO SCONTO STUDENTI

Buongiorno, ho appena attivato un abbonamento studenti tramite il mio account spotify. Ho effettuato già il pagamento e mi è arrivato il solito messaggio dell'addebito sulla carta di credito. Tuttavia, non risulta alcun abbonamento, anche perchè non ...

  • Casual Listener
  • Buongiorno,  ho appena attivato un abbonamento studenti tramite il mio account spotify. Ho effettuato già il pagamento e mi è arrivato il solito messaggio dell'addebito sulla carta di credito. ...
  • peppe22
  • Casual Listener
  • 2382 Views
  • 7 replies
  • 0 likes
  • 2382 Views
  • 7 replies
  • 0 likes

Student discount

How to get spotify without credidcard? In the Nederlands the students don't use a creditcard! but i really want it.......

  • Casual Listener
  • How to get spotify without credidcard? In the Nederlands the students don't use a creditcard! but i really want it....... 
  • Maxim
  • Spotify Star
  • 349 Views
  • 3 replies
  • 0 likes
  • Student
  • 349 Views
  • 3 replies
  • 0 likes

Why does my subscription stay on premium 10 euro if i changed it to students discount?

hello, i wanted to change my subscription, to student discount for 5 euros a month. I filled in al the things I had to but it still says that my subscription will be automatically charged 10 euros! please help me

  • Newbie
  • hello, i wanted to change my subscription, to student discount for 5 euros a month. I filled in al the things I had to but it still says that my subscription will be automatically charged 10 euros! p...
  • Luke
  • Spotify Star
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student account with Hulu

Hi! So i currently have spotify premium and pay $9.99 for it. I've been a college student for a couple years and still have a few years left. With that being said, i would love to have the student rate. When i go to change it to a student account, it...

  • Newbie
  • Hi! So i currently have spotify premium and pay $9.99 for it. I've been a college student for a couple years and still have a few years left. With that being said, i would love to have the student ra...
  • Melody
  • Spotify
  • 322 Views
  • 1 replies
  • 0 likes
  • Student
  • 322 Views
  • 1 replies
  • 0 likes

My Student account is not active

I got a mail and my student id approved by ShererID in Turkey. Then I checked my credit card it says I have pending spend 6,99 TRY. BUT MY STUDENT PREMIUM ACCOUNT IS NOT ACVITE

  • Casual Listener
  • I got a mail and my student id approved by ShererID in Turkey. Then I checked my credit card it says I have pending spend 6,99 TRY. BUT MY STUDENT PREMIUM ACCOUNT IS NOT ACVITE 😞
  • ecemcosar-tr
  • Casual Listener
  • 397 Views
  • 1 replies
  • 0 likes
  • student turkey
  • 397 Views
  • 1 replies
  • 0 likes

Canadian Student Discount

Help. I want to apply for a student discount but I’m from high school, not college/university. Is there any possible way I can get a discount?

  • Newbie
  • Help. I want to apply for a student discount but I’m from high school, not college/university. Is there any possible way I can get a discount?
  • phan_times
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Solved!! Ja paguei mas nao consigo acessar o Spotify premium

Fiz a solicitacao de conta pra estudantes, foi descontado do meu cartao de credito, mas nao recebi nenhum email confirmando nada, e nao consigo acessar a versao premium do Spotify. O que pode ser? E por que ja cobraram?

  • Newbie
  • Fiz a solicitacao de conta pra estudantes, foi descontado  do meu cartao de credito, mas nao recebi nenhum email confirmando nada, e nao consigo acessar a versao premium  do Spotify. O que ...
  • Bittencourt
  • Spotify Star
  • 962 Views
  • 1 replies
  • 0 likes
  • 962 Views
  • 1 replies
  • 0 likes

Solved!! me cobraram duas taxas de matricula

Assinei o Spotfy premium para obter um mes "gratis", porem na mesma hora foi debitado R$10,00 do meu cartao. Ao perceber que possuia direito ao desconto universitario, tentei mudar na mesma hora para o plano em questao e fui taxado em mais R$10,00. O...

  • Newbie
  • Assinei o Spotfy premium para obter um mes "gratis", porem na mesma hora foi debitado R$10,00 do meu cartao. Ao perceber que possuia direito ao desconto universitario, tentei mudar na mesma hora para...
  • Bittencourt
  • Spotify Star
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Problemas com ativacao

Acabei de ativar meu plano para o premium estudante por cartao de credito, mas na minha conta ainda aparece que esta como free.

  • Casual Listener
  • Acabei de ativar meu plano para o premium estudante por cartao de credito, mas na minha conta ainda aparece que esta como free. 
  • Bittencourt
  • Spotify Star
  • 454 Views
  • 5 replies
  • 0 likes
  • 454 Views
  • 5 replies
  • 0 likes

Spotify & Hulu Student

Trying to cancel my student package subscription that includes Hulu and Spotify. I tried cancelling though Hulu but it says I have to cancel through Spotify. When I try to cancel through Spotify they say I have a free subscription, yet I am being cha...

  • Newbie
  • Trying to cancel my student package subscription that includes Hulu and Spotify. I tried cancelling though Hulu but it says I have to cancel through Spotify. When I try to cancel through Spotify they...
  • imattolo
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! 2 payments in student discount

I put my card info two times because in the first time when it took me to verify if you're eligible I clicked read more and I couldn't go back to continue. I did not worry because it said that the charge hasn't been completed. The second time I out m...

  • Casual Listener
  • I put my card info two times because in the first time when it took me to verify if you're eligible I clicked read more and I couldn't go back to continue. I did not worry because it said that the ch...
  • imattolo
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Student
  • 370 Views
  • 1 replies
  • 0 likes

Charged twice

Hi, i just subscribed and charged twice.The first time I entered card details and pressed to continue, but didnt validate that im student, and then i did the same, but applyed that im a student and now im premium. But the prob is will I get charged b...

  • Casual Listener
  • Hi, i just subscribed and charged twice. The first time I entered card details and pressed to continue, but didnt validate that im student, and then i did the same, but applyed that im a student and...
  • lietuviuxas1
  • Casual Listener
  • 328 Views
  • 2 replies
  • 0 likes
  • 328 Views
  • 2 replies
  • 0 likes

Student Subscription Disapear!

Hello,I am using my Student Subscription for 6 months, and suddently today, i am listening comercials, and my subscription is set to "free account". Spotify already collected this month fee and i still have 6 months left. Also, when i looked for my p...

  • Casual Listener
  • Hello, I am using my Student Subscription for 6 months, and suddently today, i am listening comercials, and my subscription is set to "free account". Spotify already collected this month fee and i s...
  • jomobeatmaker
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Spotify for student

Hello, I upgraded my free account to student now, they took 5€ out of my card but I still not have spotify premium. Does anybody knows why? Thx

  • Newbie
  • Hello, I upgraded my free account to student now, they took 5€ out of my card but I still not have spotify premium. Does anybody knows why? Thx
  • imattolo
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Desconto estudante

 faz um mes que mandei oq pedia e ate agora nada, fui cobrado 8,50.

  • Casual Listener
  •  faz um mes que mandei oq pedia e ate agora nada, fui cobrado 8,50.
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 3 replies
  • 0 likes
  • Student
  • 389 Views
  • 3 replies
  • 0 likes