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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21327 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21327 Views
  • 16 replies
  • 0 likes

Superuser Contribution Charged twice for student premium

Ive been charged twice for the student premium. Im just checking how it is done because i just enrolled at school. I still dont have any documents. My account is still not premium. Please refund the money. I'll just go with the 129 peso premium inste...

  • Newbie
  • Ive been charged twice for the student premium. Im just checking how it is done because i just enrolled at school. I still dont have any documents. My account is still not premium. Please refund the ...
  • ILetTheDogsOut
  • Newbie
  • 396 Views
  • 2 replies
  • 0 likes
  • 396 Views
  • 2 replies
  • 0 likes

Superuser Contribution I can’t keep it on one playlist

Every time I press a playlist music from my country playlist keeps playing, I cannot keep it on a different playlist

  • Visitor
  • Every time I press a playlist music from my country playlist keeps playing, I cannot keep it on a different playlist
  • OscarDC
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

I was charged for student premium but didn't get the premium

PlanStudent PremiumCountryIndia DeviceSamsung Galaxy M21Operating SystemAndroid 12 My Question or IssueI was charged for student premium but did not get the membership. The amount was deducted from my bank account but when i opened the Spotify websit...

  • Visitor
  • Plan Student Premium Country India  Device Samsung Galaxy M21 Operating System Android 12   My Question or Issue I was charged for student premium but did not get the membership. ...
  • Not applicable
  • 297 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Premium Student, unable to download songs PC

PlanPremium/Premium StudentCountrySouth AfricaDeviceASUS TUF FX505Operating SystemWindows 11 My Question or IssueI have a Premium Student's subscription and it works perfectly fine but when i try to download a playlist of songs to listen to offline o...

  • Visitor
  • Plan Premium/Premium Student Country South Africa Device ASUS TUF FX505 Operating System Windows 11   My Question or Issue I have a Premium Student's subscription and it works perfectl...
  • Not applicable
  • 6184 Views
  • 32 replies
  • 2 likes
  • Premium for Students
  • 6184 Views
  • 32 replies
  • 2 likes

Superuser Contribution Quiero renovar mi plan estudiantil, ya me cobraron pero no se renueva

He tenido el plan estudiantil anteriormente per debía renovarlo. Ya hice el proceso de renovación, coloqué mi tarjeta y me hicieron un cobro de 5 soles pero no la suscripción no se renovó y quiero saber que procede en este caso.

  • Visitor
  • He tenido el plan estudiantil anteriormente per debía renovarlo. Ya hice el proceso de renovación, coloqué mi tarjeta y me hicieron un cobro de 5 soles pero no la suscripción no se renovó y quiero sa...
  • Dian
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

I’m still a student and spotify says i’m in my last year.

I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.

  • Visitor
  • I’m in my 3rd year of university and my program is 5 years at University of Waterloo, I don’t know how to tell spotify that I’m still a student and need to stay on the student plan.
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

How can I buy student premium with google play ?

I want to know if I can pay the prenium for Students with google play or even with a prepaid card.

  • Visitor
  • I want to know if I can pay the prenium for Students with google play or even with a prepaid card.
  • Maxim
  • Spotify Star
  • 373 Views
  • 1 replies
  • 1 likes
  • 373 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student

PlanPremiumCountryItalyDeviceHuawei MateBook D 15Operating SystemWindows 11 My Question or IssueAlthough I did the necessary checks to be able to actually join the student subscription when it comes to starting the plan (verified until 06/04/2024) it...

  • Newbie
  • Plan Premium Country Italy Device Huawei MateBook D 15 Operating System Windows 11   My Question or Issue Although I did the necessary checks to be able to actually join the student su...
  • Lyubka
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 416 Views
  • 1 replies
  • 0 likes

Superuser Contribution I have the student discount but i paid the normal amount

PlanPremiumCountryPeruDeviceSamsung Galaxy A30Operating SystemAndroidMy Question or IssueI did not receive any email advising that I will pay the regular price or that I had to renew the student plan. It's not fair for me to pay regular price without...

  • Visitor
  • Plan Premium Country Peru Device Samsung Galaxy A30 Operating System Android My Question or Issue I did not receive any email advising that I will pay the regular price or that I had to rene...
  • Lyubka
  • Moderator
  • 387 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 387 Views
  • 3 replies
  • 0 likes

SheerID does not work

Premium StudentItalyiPhone 14 with iOS 16My Premium Student plan expired and I am now paying full premium.I am still a student and want to subscribe Premium Student.SheerID website is not reachable. Please help.Thanks

  • Newbie
  • Premium Student Italy iPhone 14 with iOS 16 My Premium Student plan expired and I am now paying full premium. I am still a student and want to subscribe Premium Student. SheerID website is not r...
  • Keanu_C
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution My institution has been approved by sheer, but it's still not working

I've recived the following email: "Good news! Your institution, Fondazione ITS Mobilità Sostenibile delle persone e delle merci was approved and has been added to our Student program"Still my school it's not listed in the University / college name.  

  • Visitor
  • I've recived the following email: "Good news! Your institution, Fondazione ITS Mobilità Sostenibile delle persone e delle merci was approved and has been added to our Student program" Still my sch...
  • Alex
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan para estudiantes luego de ser Premium

Hace 3 meses me inscribí a Spotify Premium con el descuento de 3 meses con mi tarjeta de crédito, lugo a los 2 meses supe del descuento para estudiantes, hice la verificación (lamentablemente desde otra cuienta) y me dieron el descuento del 50%, pero...

2018-09-29_17-33-00.png 2018-09-29_17-34-41.png
  • Casual Listener
  •   Hace 3 meses me inscribí a Spotify Premium con el descuento de 3 meses con mi tarjeta de crédito, lugo a los 2 meses supe del descuento para estudiantes, hice la verificación (lamentablemente...
  • Alex
  • Spotify Legend
  • 2445 Views
  • 7 replies
  • 1 likes
  • estudiante
    Premium
    Premium 3 Month Trial
    Student
  • 2445 Views
  • 7 replies
  • 1 likes

Can I retain my Hulu subscription if I change my Spotify student to Spotify premium?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've graduated college so my Spotify premium/hulu with ads deal will soon expire. I want to k...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've gr...
  • Maxim
  • Spotify Star
  • 943 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 943 Views
  • 1 replies
  • 0 likes

Showtime is not working with my spotify student account.

I tried resetting the link and called showtime customer service, they said it was on spotify's end.

  • Visitor
  • I tried resetting the link and called showtime customer service, they said it was on spotify's end.
  • User1930
  • Casual Listener
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify discount not working

PlanFamilyCountryUnited StatesDeviceiPhone 13 ProOperating SystemiOS16 My Question or IssueIve been verified for spotifys student discount but when i go to switch to student it doesn’t work and tells me i’m not eligible for the discount despite being...

  • Casual Listener
  •   Plan Family Country United States Device iPhone 13 Pro Operating System iOS16   My Question or Issue Ive been verified for spotifys student discount but when i go to switch to ...
  • MihailY
  • Moderator
  • 307 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 307 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student Premium automatically switched to Family Premium

PlanPremiumCountryItalyDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueFor some strange reason my plan got switched automatically from Student Premium to Family Premium.My Sheer ID verification was valid until 23/11/2023 and I al...

  • Newbie
  • Plan Premium Country Italy Device Samsung Galaxy S20+ Operating System Android   My Question or Issue For some strange reason my plan got switched automatically from Student Premium to...
  • MihailY
  • Moderator
  • 246 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 246 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify is asking me to pay $10 for student premium

PlanFree/PremiumCountryU.SMy Question or IssueI cancelled my premium earlier in the year but I wanted to get student premium again but spotify is asking me to pay $10 for the student premium instead of $5 in the past is there a reason for this. It sa...

  • Casual Listener
  • Plan Free/Premium Country U.S My Question or Issue I cancelled my premium earlier in the year but I wanted to get student premium again but spotify is asking me to pay $10 for the student premiu...
  • OscarDC
  • Moderator
  • 1001 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1001 Views
  • 3 replies
  • 0 likes