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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134148 Views

98 replies

137 likes

Premium for Students
  • 134148 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31501 Views

19 replies

1 likes

Premium for Students
  • 31501 Views
  • 19 replies
  • 1 likes

saying i’m not a student

I’m a student at university of central florida and it keeps saying it can’t comfirm that. l need help to fix this because my music isn’t working now from this and i’m just trying to renew my payment for the year.

Newbie

 I’m a student at university of central florida and it keeps saying it can’t comfirm that. l need help to fix this because my music isn’t working now from this and i’m just trying to renew ...

210 Views

0 replies

0 likes

  • 210 Views
  • 0 replies
  • 0 likes

Superuser Contribution why was 2 payments taken out of my account?

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in my account. I honestly don't want spotify. I also t...

Newbie

hello. so I tried yesterday to do the student discount. I did it twice because I didn't know if it worked because it was telling me to try again in the college section. so now I have transactions in ...

Daisy

Spotify Legend

327 Views

1 replies

0 likes

  • 327 Views
  • 1 replies
  • 0 likes

Charged for premium account

Hi there, I have been charged for 2 months for a premium account when I have had a student account with spotify. I would like to be reimbursed for the money that they have charged me. Thank you,Danielle Romeo

Newbie

Hi there,   I have been charged for 2 months for a premium account when I have had a student account with spotify. I would like to be reimbursed for the money that they have charged me.  ...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes

I wasn't aware stident discount was for college student only.

Im in high school and i tried signing up for students premium and then realized its only for college students. But since spotify had my bank info it charged $4.99 from my bank account anyways, and i don't have premium.

Newbie

Im in high school and i tried signing up for students premium and then realized its only for college students. But since spotify had my bank info it charged $4.99 from my bank account anyways, and i...

Maxim

Spotify Star

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

primium account cant change to student discount

i appied student discount already and spotify confirmed my applicationbut still charging me $58 how can i fix it...?

Newbie

i appied student discount already and spotify confirmed my application but still charging me $58  how can i fix it...?

190 Views

0 replies

0 likes

  • 190 Views
  • 0 replies
  • 0 likes

Applying student discount on existing Premium account

Hi Spotify, I would love to get a student discount on my already running premium account. When I apply on the webpage it asks for my creditcard info. I'm currently using the iDeal payment method (Netherlands). Is it not possible to continue using thi...

Newbie

Hi Spotify,   I would love to get a student discount on my already running premium account. When I apply on the webpage it asks for my creditcard info. I'm currently using the iDeal payment me...

Maxim

Spotify Star

235 Views

1 replies

0 likes

  • 235 Views
  • 1 replies
  • 0 likes

E-mail not recivied

Hello Spotify.i was making a student premium account, when i was done making it. Then it says that i should check my email, but i haven’t recivied it. And i am afraid of that my payment keep going and i cant use student premium.-Asger Lykke

Newbie

Hello Spotify. i was making a student premium account, when i was done making it. Then it says that i should check my email, but i haven’t recivied it. And i am afraid of that my payment keep going ...

196 Views

0 replies

0 likes

  • 196 Views
  • 0 replies
  • 0 likes

Solved!! Premium Student Discount, Charged Twice

Hello, I just got approved to have the P65 discount for Students on Premium. But I'm concerned on why I'm charged twice. My bank account was deducted P65 twice. Is it because I use two devices? (My desktop and iPhone)? If not, how do I get refunded?

Visitor

Hello, I just got approved to have the P65 discount for Students on Premium. But I'm concerned on why I'm charged twice. My bank account was deducted P65 twice. Is it because I use two devices? (My d...

Luke

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

I just became a student and want student discount/Hulu but I already bought the 12 month card

I have Spotify Premium because I got a 12 month gift card and now I enrolled as a student. I would like the discount of 4.99 and the Hulu to be applied to my gift card instead of a credit card. But it asks for the credit card instead. Help.

Visitor

I have Spotify Premium because I got a 12 month gift card and now I enrolled as a student. I would like the discount of 4.99 and the Hulu to be applied to my gift card instead of a credit card. But i...

dianamartin3z25

Newbie

223 Views

1 replies

0 likes

  • 223 Views
  • 1 replies
  • 0 likes

Problem with PayPal

Hello I'm using Spotify Student and it worked very well, most of the time...But every month when it comes to the paying Spotify sais that theres a problem with the payment. I can click on it and Spotify can withdraw from my Paypal Account. (and I cli...

Casual Listener

Hello 🙂 I'm using Spotify Student and it worked very well, most of the time... But every month when it comes to the paying Spotify sais that theres a problem with the payment. I can click on it an...

furma

Casual Listener

317 Views

1 replies

0 likes

  • 317 Views
  • 1 replies
  • 0 likes

Fui cobrado duas vezes no mesmo dia

Boa tarde, Hoje renovei a minha assinatura com o cartao de credito, mas nao tinha conseguido solicitar o desconto de estudante e acabei fazendo a assinatura normal, porem enviei a documentacao da faculdade e eles me aceitaram como universitario e der...

Newbie

Boa tarde,  Hoje renovei a minha assinatura com o cartao de credito, mas nao tinha conseguido solicitar o desconto de estudante e acabei fazendo a assinatura normal, porem enviei a docume...

Bittencourt

Spotify Star

1097 Views

1 replies

0 likes

  • 1097 Views
  • 1 replies
  • 0 likes

Student discount, not working

Hi Spotify,I have been verified for the student discount, and the email told me to go and accept on spotify - but there is no place to accept, I can only be charged with 99 kr a month. How can I get the discount then, when there is no place to actual...

Newbie

Hi Spotify, I have been verified for the student discount, and the email told me to go and accept on spotify - but there is no place to accept, I can only be charged with 99 kr a month.  How c...

172 Views

0 replies

0 likes

  • 172 Views
  • 0 replies
  • 0 likes

Full price for premium although verified student and same email address

Hej I recently changed the university, and as my premium on my last ended, I switched the university on Unidays. They verified already. I am using the same email address on Unidays and Spotify. Still Spotify withdraws the full €9,99 from my Paypal ac...

Visitor

Hej   I recently changed the university, and as my premium on my last ended, I switched the university on Unidays. They verified already. I am using the same email address on Unidays and Spoti...

169 Views

0 replies

0 likes

  • 169 Views
  • 0 replies
  • 0 likes

Student Discount

Hello Community, I have following problem. Last Year I subscribed to Spotify with the student permium choice. I paid 4,99€ a months. Since 2 months the student premium account changed to a normal one for 9,99€ a month. But i am still a student and I ...

Newbie

Hello Community,   I have following problem. Last Year I subscribed to Spotify with the student permium choice. I paid 4,99€ a months. Since 2 months the student premium account changed to a n...

KatesHere

Community Legend

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

student discount

So I did not know that the student discount was only for college students and when i entered my card number it charged me. So when it told me that I had to enter my college I was very confussed and now I would like a refund becasue I wont be able to ...

Newbie

So I did not know that the student discount was only for college students and when i entered my card number it charged me. So when it told me that I had to enter my college I was very confussed and n...

Maxim

Spotify Star

204 Views

1 replies

0 likes

  • 204 Views
  • 1 replies
  • 0 likes

Descuento Universitario

Tengo ese descuento y me habian cobrado cada mes 49 pesos mexicanos pero este mes se realizo un cobro de 1,000 pesos quisiera saber por que

Newbie

Tengo ese descuento y me habian cobrado cada mes 49 pesos mexicanos pero este mes se realizo un cobro de 1,000 pesos quisiera saber por que  

166 Views

0 replies

0 likes

  • 166 Views
  • 0 replies
  • 0 likes

Student Discount

Hi,I am a student and have been getting charged $9.99 a month for it. I would like a refund becuase when I first signed up for spotify, I entered student as my option.

Newbie

Hi, I am a student and have been getting charged $9.99 a month for it. I would like a refund becuase when I first signed up for spotify, I entered student as my option. 

Maxim

Spotify Star

207 Views

1 replies

0 likes

  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium para estudiantes

El viernes pasado realice mi suscripcion a Spotify Premium para estudiantes, se realizo el cargo a mi tarjeta pero aun sigo recibiendo correos advirtiendo que mi suscripcion terminara, entiendo que el proceso demora unos cuantos dias pero no he recib...

Casual Listener

El viernes pasado realice mi suscripcion a Spotify Premium para estudiantes, se realizo el cargo a mi tarjeta pero aun sigo recibiendo correos advirtiendo que mi suscripcion terminara, entiendo que e...

brafavp

Casual Listener

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

Couldn't verify me as a student!!!

I am a student and it says that Spotify couldn't confirm me as a student. My school comes up on the list. I just want to get the student premium account.

Newbie

I am a student and it says that Spotify couldn't confirm me as a student. My school comes up on the list. I just want to get the student premium account.

148 Views

0 replies

0 likes

  • 148 Views
  • 0 replies
  • 0 likes