Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133970 Views

98 replies

137 likes

Premium for Students
  • 133970 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31483 Views

19 replies

1 likes

Premium for Students
  • 31483 Views
  • 19 replies
  • 1 likes

Solved!! Unapproved Payment

I was trying to register student premium account on my spotify application. But upload file button was not working. I tried 4 times but i couldn't upload. But spotify took the fee 4 times from my card. Will they give back my payment?

Newbie

I was trying to register student premium account on my spotify application. But upload file button was not working. I tried 4 times but i couldn't upload. But spotify took the fee 4 times from my car...

ItsJamesJ

Community Legend

799 Views

1 replies

0 likes

Payment Problems
uploading pictures
  • 799 Views
  • 1 replies
  • 0 likes

Spotify Premium offers

Hi, I've previously had the student discount to get premium, but I'm no longer a student so I'm going to lose it and I'm going to get the regular subscription. All I see when renewing is the paid once offer of $119. Does anyone know if the $9.99 per ...

Newbie

Hi,   I've previously had the student discount to get premium, but I'm no longer a student so I'm going to lose it and I'm going to get the regular subscription. All I see when renewing is the...

ItsJamesJ

Community Legend

448 Views

1 replies

0 likes

  • 448 Views
  • 1 replies
  • 0 likes

Superuser Contribution Studenten Rabatt & Unidaus

Ich möchte gerne meinen Premium Account wechseln zum Studentenacoount, jedoch studiere ich in den Niederlanden. Wenn ich auf der deutschen Unidays website nach meiner Universität suche, findet er diese nicht. Jetzt habe ich auf der herkömmlichen Unid...

Newbie

Ich möchte gerne meinen Premium Account wechseln zum Studentenacoount, jedoch studiere ich in den Niederlanden. Wenn ich auf der deutschen Unidays website nach meiner Universität suche, findet er die...

Melody

Spotify

726 Views

5 replies

0 likes

  • 726 Views
  • 5 replies
  • 0 likes

Superuser Contribution problemas con el metodo de pago en premium para universitarios

Buen dia, como hace aproxiamadamente 2 dias intente suscribirme en premium para universitarios con mi tarjeta de credito y me la aceptó, pero mi solicitud de reconocimiento no fue aprobada porque el documento que envie no brindaba la informacion sufi...

Newbie

Buen dia, como hace aproxiamadamente 2 dias intente suscribirme en premium para universitarios con mi tarjeta de credito y me la aceptó, pero mi solicitud de reconocimiento no fue aprobada porque el ...

MonicaM_Bogota

Roadie

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment problem

2 days ago i was buying a student account. I filled the card information blanks. On the next screen there was a button for student prove button. Clicked for upload the pdf file but it wasn't work. I tried to click it dor several times but didn't work...

Casual Listener

2 days ago i was buying a student account. I filled the card information blanks. On the next screen there was a button for student prove button. Clicked for upload the pdf file but it wasn't work. I ...

Aichel

Roadie

232 Views

1 replies

0 likes

  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from premium to student.

I am having a small issue, I have been paying the $9.99 since April. I have been trying to get the student discount since April, when I realize I had paid the full price for spotify premium. Everytime I have tried to switch to the student discount, i...

Newbie

I am having a small issue, I have been paying the $9.99 since April. I have been trying to get the student discount since April, when I realize I had paid the full price for spotify premium. Everytim...

Aimee_T

Roadie

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

NUS student discount

I cannot find a way to upgrade to premium for a student using my NUS extra card. If says in the terms and conditions that either Unidays or NUS can be used.

Casual Listener

I cannot find a way to upgrade to premium for a student using my NUS extra card. If says in the terms and conditions that either Unidays or NUS can be used.

lb475

Casual Listener

462 Views

2 replies

0 likes

  • 462 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot confirm that I am a student

I put in all of my information and my college and a message comes up saying: "Unfortunately, we couldn't confirm that you're a student.Please check your details and try again.If we still can't confirm your details, you won't be charged.Any pending ch...

Newbie

I put in all of my information and my college and a message comes up saying:   "Unfortunately, we couldn't confirm that you're a student. Please check your details and try again. If we still...

hbrick11

Casual Listener

1963 Views

2 replies

0 likes

  • 1963 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student discount not applied

Hi,I just found out that I've been charged £9.99 rather than the usual £4.99 because I did not remember to confirm my student status on 08/09/2017. Any chance I can get a refund of those £5?Best wishes,Alberto

Newbie

Hi, I just found out that I've been charged £9.99 rather than the usual £4.99 because I did not remember to confirm my student status on 08/09/2017. Any chance I can get a refund of thos...

Alfredo

Roadie

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes

Can't search for the country where I studying at Student Verification site

Hi , I'm currently studying in U.K. And I would like to subscribe for the student offer by using Singapore credit card for payment . However , I couldn't search for U.K. In the "country" session. How can I solve this issue ?

Newbie

Hi , I'm currently studying in U.K. And I would like to subscribe for the student offer by using Singapore credit card for payment .  However , I couldn't search for U.K. In the "country" sessi...

Maxim

Spotify Star

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

Paid SGD$5.13 for student discount instead of SGD$4.99

Dear Spotify,I have applied for the student discount and noticed that I were charged $5.13 instead of the stated $4.99 per month. Please kindly check and let me know why is that so. Please see the attachment for my bank transaction.Thank you.Regards,...

Newbie

Dear Spotify, I have applied for the student discount and noticed that I were charged $5.13 instead of the stated $4.99 per month. Please kindly check and let me know why is that so. Please see the ...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Solved!! Changing from Premiem to Student in a different Country

Hi,I moved from the US to the UK, and I'm currently a student, how do I get it to register that I am a student but not in the country I originally opened the account? Do i have to have a bank account here, or can I register with my original card?Than...

Casual Listener

Hi, I moved from the US to the UK, and I'm currently a student, how do I get it to register that I am a student but not in the country I originally opened the account? Do i have to have a bank accou...

Maxim

Spotify Star

708 Views

1 replies

0 likes

  • 708 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Premium/Hulu is billed as 4.99 this month, but says 9.99 next month?

I noticed my Student Premium/Hulu combo was billed this month at the normal $4.99 price, but saw that next month would be charged at $9.99. Also I noticed an option to remove Hulu to keep the $4.99 price. From the initial announcement I thought it wo...

Newbie

I noticed my Student Premium/Hulu combo was billed this month at the normal $4.99 price, but saw that next month would be charged at $9.99. Also I noticed an option to remove Hulu to keep the $4.99 p...

isabeld

Newbie

362 Views

2 replies

0 likes

  • 362 Views
  • 2 replies
  • 0 likes

Superuser Contribution Re: Studentenrabatt klappt nicht

Hallo,ich habe genau das gleiche Problem mit unidays. Nach der Registrierung und dem Eintragen der Hochschule bekomme ich immer eine E-Mail, dass sie ein Dokument von mir brauchen, das meinen Studentenstatus bestätigt. Immer wieder schicke ich meinen...

Newbie

Hallo, ich habe genau das gleiche Problem mit unidays. Nach der Registrierung und dem Eintragen der Hochschule bekomme ich immer eine E-Mail, dass sie ein Dokument von mir brauchen, das meinen Stude...

Aichel

Roadie

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Discount Poland UWM

I have just sent 2 documents to verify that I am a student, and gave my debit card numbers. Than my account was charged with 10 PLN and I have no premium account activated. What's wrong?!?!?

Newbie

I have just sent 2 documents to verify that I am a student, and gave my debit card numbers. Than my account was charged with 10 PLN and I have no premium account activated. What's wrong?!?!? 

Alfredo

Roadie

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan

Good morning. I ask to upgrade my plan for a Student one. Since it, the Spotify charged 10 (reais) twice and still charged me my actual plan (16,90). Please, I ask to resolve it ASAP! It's no right.. I want to change my plan and you can't charge thre...

Newbie

Good morning.   I ask to upgrade my plan for a Student one. Since it, the Spotify charged 10 (reais) twice and still charged me my actual plan (16,90). Please, I ask to resolve it ASAP! It's n...

Aichel

Roadie

460 Views

1 replies

1 likes

  • 460 Views
  • 1 replies
  • 1 likes

Superuser Contribution Acceptance of student discounts

Hi,I've got a problem. I got my student discount (i've got a mail with agreement) but Spotify charges the price for normal Premium, not for student. How can I manage with this problem. Please help me

Newbie

Hi, I've got a problem. I got my student discount (i've got a mail with agreement) but Spotify charges the price for normal Premium, not for student. How can I manage with this problem. Please help ...

MonicaM_Bogota

Roadie

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student discount

I have Premium right now but want to switch to the student discount. I am enrolled and attending a university that is on their list but it says I'm not a student so I keep paying full price. Why won't it varify that I am a student?

Newbie

I have Premium right now but want to switch to the student discount. I am enrolled and attending a university that is on their list but it says I'm not a student so I keep paying full price. Why won'...

MonicaM_Bogota

Roadie

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Superuser Contribution Student Discount: Removing Hulu

Hi, How do I un-merge/remove Hulu from my Student Spotify account? I had Hulu already so I got a limited plan to merge with Student Spotify. However I'd like a new plan now, but every time I click "Remove Hulu" on my Spotify account, it just brings m...

Newbie

Hi,   How do I un-merge/remove Hulu from my Student Spotify account? I had Hulu already so I got a limited plan to merge with Student Spotify. However I'd like a new plan now, but every time I...

thelambert

Newbie

11241 Views

2 replies

3 likes

  • 11241 Views
  • 2 replies
  • 3 likes