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Premium Student

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Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

133993 Views

98 replies

137 likes

Premium for Students
  • 133993 Views
  • 98 replies
  • 137 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31490 Views

19 replies

1 likes

Premium for Students
  • 31490 Views
  • 19 replies
  • 1 likes

Changed University - Mail and Payment struggle

Hey there,I changed Universites and since I need to verify my student account again now (I already had it at the Uni i went before), I need to verify a mail send to my student-mail. Since I changed schools, my mail changed as well. Somehow I can chan...

Newbie

Hey there, I changed Universites and since I need to verify my student account again now (I already had it at the Uni i went before), I need to verify a mail send to my student-mail. Since I changed...

235 Views

0 replies

0 likes

  • 235 Views
  • 0 replies
  • 0 likes

No Student discount anymore but still student

Hi, Spotify now costs 9.99, but I'm still a student and don't understand why it now costs more. Can you please make my account a student's account again?Thank you!

Casual Listener

Hi,  Spotify now costs 9.99, but I'm still a student and don't understand why it now costs more.  Can you please make my account a student's account again? Thank you! 

Maxim

Spotify Star

327 Views

3 replies

0 likes

  • 327 Views
  • 3 replies
  • 0 likes

Student Discount

Hi everyone, I have a question... is it possible to have a refund from a student discount? It's just that I was trying to get it, but I didn't know it was only for college students, and I'm still a high school student. And well, for some reason Spoti...

Visitor

Hi everyone, I have a question... is it possible to have a refund from a student discount? It's just that I was trying to get it, but I didn't know it was only for college students, and I'm still a h...

user-removed

Not applicable

293 Views

2 replies

0 likes

  • 293 Views
  • 2 replies
  • 0 likes

Cannot subscribe to a student membership as an us student with a Japanese credit card

I first tried to get a premium memberhip with an us account but my credit card was issued in Japan so was switched to a Japanese membership page. After I type in my credit card information, there is a section that I have to select a country of my sch...

Casual Listener

I first tried to get a premium memberhip with an us account but my credit card was issued in Japan so was switched to a Japanese membership page. After I type in my credit card information, there is ...

Maxim

Spotify Star

443 Views

3 replies

0 likes

  • 443 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Student Registration Won't Load

I registered for Spotify Student a year ago, and so for the last month, I was charged for 10 dollars instead of just 5. I tried to fix this by resigning up for Spotify student, however, when I got to the page I get a spinning circle that never loads ...

Casual Listener

I registered for Spotify Student a year ago, and so for the last month, I was charged for 10 dollars instead of just 5.  I tried to fix this by resigning up for Spotify student, however, when I ...

1217027181

Newbie

427 Views

2 replies

0 likes

  • 427 Views
  • 2 replies
  • 0 likes

Student Discount

Hi there, I've done some research and can see you used to have a page for filling in your NUS extra card details in order to gain a student account. Do you still have this? I cant see anywhere on the website to enter my NUS details. Thanks! Ryan

Newbie

Hi there,   I've done some research and can see you used to have a page for filling in your NUS extra card details in order to gain a student account. Do you still have this? I cant see anywhe...

Maxim

Spotify Star

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Superuser Contribution Maintain Student Account but delete Hulu

Is it possible to keep a student account but delete the Hulu account that comes with it?

Visitor

Is it possible to keep a student account but delete the Hulu account that comes with it?

MonicaM_Bogota

Roadie

864 Views

1 replies

0 likes

Hulu
Student discount USA
  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought premium but cant listen offline?

Hi guys my student ID confirmed and I bought premium for college students. But now I can't listen musics when I'm offline. Why??

Casual Listener

Hi guys my student ID confirmed and I bought premium for college students. But now I can't listen musics when I'm offline. Why??

Aimee_T

Roadie

1855 Views

1 replies

0 likes

  • 1855 Views
  • 1 replies
  • 0 likes

Failed to upload photo for proof (student discount) but still charged

I was charged 65 Pesos(Philippines) twice for subscribing premium for students but due to poor internet connectivity I failed to upload the photos needed as a proof that I am a student. I tried for the second time after I got disconnected that's why ...

Newbie

I was charged 65 Pesos(Philippines) twice for subscribing premium for students but due to poor internet connectivity I failed to upload the photos needed as a proof that I am a student. I tried for t...

user-removed

Not applicable

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Payment of premium for students

Hi!!it´s possible to pay in full the premium for student's for a whole year?It was more easy and practical for me.Waiting for a answer, please.Thank you

Newbie

Hi!! it´s possible to pay in full the premium for student's for a whole year? It was more easy and practical for me. Waiting for a answer, please. Thank you

Maxim

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes

Student discount failed - SOLVED!!

HelloI purchased student discount like 10 minutes ago, I entered my credit card number etc. and then something about veritification showed up. I clicked on more details, then I wanted to come back and verify my school, but it showed the credit card d...

Casual Listener

Hello I purchased student discount like 10 minutes ago, I entered my credit card number etc. and then something about veritification showed up. I clicked on more details, then I wanted to come back ...

VeronikaBruhova

Casual Listener

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution Before Acceptance of Student Account, 2 Times Payment

Hello Everyone, I wanted to subscribe for Student Premium Account. I attempted 2 times to complete the membership, then they asked my student authorization, i sent it. Today I got an e-mail that they accepted my student issue and now i can have a stu...

Casual Listener

Hello Everyone,   I wanted to subscribe for Student Premium Account. I attempted 2 times to complete the membership, then they asked my student authorization, i sent it. Today I got an e-mail ...

tunc89

Casual Listener

344 Views

3 replies

0 likes

  • 344 Views
  • 3 replies
  • 0 likes

High school Students Discount

I appreciate that college or university students get a discount but I just don't think highschool students have to pay $9.99 + Tax for Spotify Premium. I really love Spotify and I prefer Spotify rather than Apple Music however, the difference between...

Newbie

I appreciate that college or university students get a discount but I just don't think highschool students have to pay $9.99 + Tax for Spotify Premium. I really love Spotify and I prefer Spotify r...

user-removed

Not applicable

1073 Views

1 replies

0 likes

  • 1073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Been Charged twice

I just signed up for student premium and have been charged ($4.99) twice. I read that when that happens that the second payment goes towards your next month payment. However, I looked it up and it says the next time I will be charged will be on 9/20/...

Newbie

I just signed up for student premium and have been charged ($4.99) twice. I read that when that happens that the second payment goes towards your next month payment. However, I looked it up and it sa...

MonicaM_Bogota

Roadie

476 Views

1 replies

0 likes

Double Charge
  • 476 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change subscription after already paying

I am trying to change my subscription from premium to student but I just paid for this months premium account and don't want to pay for this month again when I switch to a subscription that costs less

Newbie

I am trying to change my subscription from premium to student but I just paid for this months premium account and don't want to pay for this month again when I switch to a subscription that costs less

Aichel

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why have I been charged $10.99/mo when I have a student discount?

I've been paying $10.99/month for 7 months when I signed up with the student discount. I signed up for Spotify Premium with my student email, for the student discount rate. In March, unknowingly, I began to be charged $10.99/month instead of the half...

Newbie

I've been paying $10.99/month for 7 months when I signed up with the student discount. I signed up for Spotify Premium with my student email, for the student discount rate. In March, unknowingly...

Guido

Spotify Legend

770 Views

1 replies

0 likes

  • 770 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify para estudiantes

Lo que pasa es que hice el procedimiento para pagar spotify puse el numero de tarjeta y me hicieron el cobro y despues me contacte con SHEERID y me dicen que no tienen el pedido de mi cuenta y que no lo encuentran y ya me hicieron el cargo de mi tarj...

Newbie

Lo que pasa es que hice el procedimiento para pagar spotify puse el numero de tarjeta y me hicieron el cobro y despues me contacte con SHEERID y me dicen que no tienen el pedido de mi cuenta y que no...

Aichel

Roadie

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Student discount issue

I looked at the premium offers today and saw the student discount. I wrote my card information then It directed to Sheerid to approve that I am a student. But I can not find my school I wanted to cancel it. I saw that the money has been withdrawn , b...

Newbie

I looked at the premium offers today and saw the student discount. I wrote my card information then It directed to Sheerid to approve that I am a student. But I can not find my school I wanted to can...

karinaziz01

Newbie

269 Views

1 replies

1 likes

  • 269 Views
  • 1 replies
  • 1 likes

Superuser Contribution Plan estudiante

Hola, solicité el plan estudiante y envié lo que me pidieron, me hicieron el cargo a mi tarjeta pero aun no se activa el premium, hay que hacer algo especial ?

Newbie

Hola, solicité el plan estudiante y envié lo que me pidieron, me hicieron el cargo a mi tarjeta pero aun no se activa el premium, hay que hacer algo especial ?

aandradeg3

Newbie

472 Views

2 replies

1 likes

  • 472 Views
  • 2 replies
  • 1 likes

Superuser Contribution Cobrança de R$10

Olá! Eu estava usando a conta premium da promoção de 3 meses por 1,99, mas ontem decide cancelar antes do prazo acabar e migrar para o premium para universitários no valor de 8,50, ao terminar de preencher os campos necessários foram cobrados do meu ...

Newbie

Olá! Eu estava usando a conta premium da promoção de 3 meses por 1,99, mas ontem decide cancelar antes do prazo acabar e migrar para o premium para universitários no valor de 8,50, ao terminar de pre...

Aichel

Roadie

251 Views

1 replies

0 likes

  • 251 Views
  • 1 replies
  • 0 likes