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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22655 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22655 Views
  • 17 replies
  • 0 likes

Can't renew student subscription (unable to verify that I'm a student)

I recently got a new credit card and I'm trying to update my payment info. However, I can't do so because I'm a student and spotify is unable to re-verify that I am one, and I can't seem to update my payment info any other way. I'm not sure what the ...

  • Newbie
  • I recently got a new credit card and I'm trying to update my payment info. However, I can't do so because I'm a student and spotify is unable to re-verify that I am one, and I can't seem to update my...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Student Discount problem

I did not approve that I was a university student however, payment was received.I want my fee refunded.

  • Casual Listener
  • I did not approve that I was a university student however, payment was received.I want my fee refunded.
  • fischfun
  • Gig Goer
  • 295 Views
  • 3 replies
  • 0 likes
  • 295 Views
  • 3 replies
  • 0 likes

Solved!! Gift card to student premium

Dear spotify, I wanted to buy spotify premium for students, but because I dont own a credit card I wanted to use a gift card. Now I spend 30€ on a gift card, but when I redeem it, i can only get it for 3 months worth of premium.Where can I find the o...

  • Newbie
  • Dear spotify,  I wanted to buy spotify premium for students, but because I dont own a credit card I wanted to use a gift card. Now I spend 30€ on a gift card, but when I redeem it, i can only g...
  • jsannn
  • Community Legend
  • 4081 Views
  • 1 replies
  • 0 likes
  • 4081 Views
  • 1 replies
  • 0 likes

Solved!! Student discount no longer available in Germany?

I'm trying to enroll for the student discount via UNiDAYS, but every time I click on the link to activate, the Spotify screen gives me this message: "Wie es aussieht, kannst du das reduzierte Produkt, das du kaufen möchtest, nicht erhalten. Du kannst...

  • Casual Listener
  • ...rodukt, das du kaufen möchtest, nicht erhalten. Du kannst dein Konto trotzdem gerne jederzeit auf Premium umstellen."   I know that Premium + Hulu for students is only available in the US, but is t...
  • Maxim
  • Spotify Star
  • 1947 Views
  • 3 replies
  • 0 likes
  • 1947 Views
  • 3 replies
  • 0 likes

Student discounts

Hi, I have a premium account and would like to get the student discount. How can I get this? And can I pay with IDEAL?

  • Newbie
  • Hi, I have a premium account and would like to get the student discount. How can I get this? And can I pay with IDEAL?
  • jsannn
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Student Discount

Hi there, I've done some research and can see you used to have a page for filling in your NUS extra card details in order to gain a student account. Do you still have this? I cant see anywhere on the website to enter my NUS details. Thanks! Ryan

  • Newbie
  • Hi there,   I've done some research and can see you used to have a page for filling in your NUS extra card details in order to gain a student account. Do you still have this? I cant see anywhe...
  • Maxim
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

No page was found

I got the student verification mail and told me it was approved when I opened it to conclude with the purchase it returns me to spotify and tells me that the np page was found.

  • Newbie
  • I got the student verification mail and told me it was approved when I opened it to conclude with the purchase it returns me to spotify and tells me that the np page was found.
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution pagamento

Meu cartão não estava mais válido então fui mudar meus dados do cartão e vi o desconto pra universitário, fiz a mudança ja recebi uma notificação do meu banco que foi feita a compra no Spotify e está dizendo que eu não enfetuei o pagamento!!!!meu use...

  • Newbie
  • Meu cartão não estava mais válido então fui mudar meus dados do cartão e vi o desconto pra universitário, fiz a mudança ja recebi uma notificação do meu banco que foi feita a compra no Spotify e está...
  • Aichel
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Superuser Contribution Paguei o spotify universitário, disse que nao efetuou, quando vi o saldo do cartão eles descontaram

Paguei o spotify universitário, disse que nao efetuou, quando vi o saldo do cartão eles descontaram e meu premium não voltou.

  • Newbie
  • Paguei o spotify universitário, disse que nao efetuou, quando vi o saldo do cartão eles descontaram e meu premium não voltou.
  • Aichel
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Cannot subscribe to a student membership as an us student with a Japanese credit card

I first tried to get a premium memberhip with an us account but my credit card was issued in Japan so was switched to a Japanese membership page. After I type in my credit card information, there is a section that I have to select a country of my sch...

  • Casual Listener
  • I first tried to get a premium memberhip with an us account but my credit card was issued in Japan so was switched to a Japanese membership page. After I type in my credit card information, there is ...
  • Maxim
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

No PayPal option for Student Discount

I've been using PayPal for my three month 0.99 cent subscription, and now that I want to use the student discount, they have no PayPal option and only take credit card. When I click the family plan, they do take PayPal though. I don't get this, is sp...

  • Casual Listener
  • ...lan, they do take PayPal though. I don't get this, is spotify trying to drive students away from actually getting the discount? They literally have no way to justify this, and I'm wondering if I could e...
  • Maxim
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Student Discount

Hi everyone, I have a question... is it possible to have a refund from a student discount? It's just that I was trying to get it, but I didn't know it was only for college students, and I'm still a high school student. And well, for some reason Spoti...

  • Visitor
  • Hi everyone, I have a question... is it possible to have a refund from a student discount? It's just that I was trying to get it, but I didn't know it was only for college students, and I'm still a h...
  • user-removed
  • Not applicable
  • 237 Views
  • 2 replies
  • 0 likes
  • 237 Views
  • 2 replies
  • 0 likes

Changed University - Mail and Payment struggle

Hey there,I changed Universites and since I need to verify my student account again now (I already had it at the Uni i went before), I need to verify a mail send to my student-mail. Since I changed schools, my mail changed as well. Somehow I can chan...

  • Newbie
  • Hey there, I changed Universites and since I need to verify my student account again now (I already had it at the Uni i went before), I need to verify a mail send to my student-mail. Since I changed...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Payment problem

2 days ago i was buying a student account. I filled the card information blanks. On the next screen there was a button for student prove button. Clicked for upload the pdf file but it wasn't work. I tried to click it dor several times but didn't work...

  • Casual Listener
  • 2 days ago i was buying a student account. I filled the card information blanks. On the next screen there was a button for student prove button. Clicked for upload the pdf file but it wasn't work. I ...
  • Aichel
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change subscription after already paying

I am trying to change my subscription from premium to student but I just paid for this months premium account and don't want to pay for this month again when I switch to a subscription that costs less

  • Newbie
  • I am trying to change my subscription from premium to student but I just paid for this months premium account and don't want to pay for this month again when I switch to a subscription that costs less
  • Aichel
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify para estudiantes

Lo que pasa es que hice el procedimiento para pagar spotify puse el numero de tarjeta y me hicieron el cobro y despues me contacte con SHEERID y me dicen que no tienen el pedido de mi cuenta y que no lo encuentran y ya me hicieron el cargo de mi tarj...

  • Newbie
  • Lo que pasa es que hice el procedimiento para pagar spotify puse el numero de tarjeta y me hicieron el cobro y despues me contacte con SHEERID y me dicen que no tienen el pedido de mi cuenta y que no...
  • Aichel
  • Roadie
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switching from premium to student.

I am having a small issue, I have been paying the $9.99 since April. I have been trying to get the student discount since April, when I realize I had paid the full price for spotify premium. Everytime I have tried to switch to the student discount, i...

  • Newbie
  • I am having a small issue, I have been paying the $9.99 since April. I have been trying to get the student discount since April, when I realize I had paid the full price for spotify premium. Everytim...
  • Aimee_T
  • Roadie
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Superuser Contribution I bought premium but cant listen offline?

Hi guys my student ID confirmed and I bought premium for college students. But now I can't listen musics when I'm offline. Why??

  • Casual Listener
  • Hi guys my student ID confirmed and I bought premium for college students. But now I can't listen musics when I'm offline. Why??
  • Aimee_T
  • Roadie
  • 1515 Views
  • 1 replies
  • 0 likes
  • 1515 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cobrança de R$10

Olá! Eu estava usando a conta premium da promoção de 3 meses por 1,99, mas ontem decide cancelar antes do prazo acabar e migrar para o premium para universitários no valor de 8,50, ao terminar de preencher os campos necessários foram cobrados do meu ...

  • Newbie
  • Olá! Eu estava usando a conta premium da promoção de 3 meses por 1,99, mas ontem decide cancelar antes do prazo acabar e migrar para o premium para universitários no valor de 8,50, ao terminar de pre...
  • Aichel
  • Roadie
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Failed to upload photo for proof (student discount) but still charged

I was charged 65 Pesos(Philippines) twice for subscribing premium for students but due to poor internet connectivity I failed to upload the photos needed as a proof that I am a student. I tried for the second time after I got disconnected that's why ...

  • Newbie
  • I was charged 65 Pesos(Philippines) twice for subscribing premium for students but due to poor internet connectivity I failed to upload the photos needed as a proof that I am a student. I tried for t...
  • user-removed
  • Not applicable
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes