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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Oussama3
  • Visitor
  • 25431 Views
  • 19 replies
  • 0 likes
  • Premium for Students
  • 25431 Views
  • 19 replies
  • 0 likes

Merged student premium account with Hulu, now email address signs into an old spotify account

Apparently I used to have a Spotify account connected with my Facebook account, which is not associated with my school .edu email address. I must have created a new account when I went to college and got a .edu email address. I went to merge my accou...

  • Newbie
  • Apparently I used to have a Spotify account connected with my Facebook account, which is not associated with my school .edu email address. I must have created a new account when I went to college and...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Someone linked my hulu to their spotify without my permission how to i figure out who??

I canceled my hulu subscription last month and i just got an email saying i have hulu active again with spotify with a student premium discount... except i'm not a student and i currently have free spotify i do not have a premium service at all. and ...

  • Newbie
  • I canceled my hulu subscription last month and i just got an email saying i have hulu active again with spotify with a student premium discount... except i'm not a student and i currently have free s...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Premium trial and Student Version payment

I have now trial period of Spotify . Sent my student card and took Student discount but Spotify charged my card 6.99₺ . My trial period finishes at 30.10.2017 , so that means my premium should finish at 30.11.2017 because I have been also charged . H...

  • Newbie
  • I have now trial period of Spotify . Sent my student card and took Student discount but Spotify charged my card 6.99₺ . My trial period finishes at 30.10.2017 , so that means my premium should finish...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! Student Premium Money Probelm

I wanted to be part of student premium but i didnt even know this premium is for Collages and when i came to SheerID page my money already gone. Can i take my money back because i cant be part of student premium because its for collage students in my...

  • Casual Listener
  • ...tudent premium because its for collage students in my country (Turkey)
  • ErenOguz
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

Superuser Contribution Me cobraron y no me dieron el servico

El dia de hoy decidí unirme a spotify premium por medio del plan estudiantes, ingrese mi tarjeta de crédito puse mis datos pero note que mi colegio no se encontraba, entonces volví a intentar dos veces y me percaté que no estaba mi colegio entonces m...

  • Casual Listener
  • El dia de hoy decidí unirme a spotify premium por medio del plan estudiantes, ingrese mi tarjeta de crédito puse mis datos pero note que mi colegio no se encontraba, entonces volví a intentar dos vec...
  • sanchez10992
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! Student discount with giftcard?

I've successfully verified my student identity by clicking the link in the email.Spotify now says that I need a paypal account or a creditcard to move on, but I only have a 30 euros giftcard,can I get student discount with giftcard?if I can,how?

  • Casual Listener
  • I've successfully verified my student identity by clicking the link in the email.Spotify now says that I need a paypal account or a creditcard to move on, but I only have a 30 euros giftcard,can I ge...
  • imattolo
  • Community Legend
  • 1717 Views
  • 1 replies
  • 0 likes
  • 1717 Views
  • 1 replies
  • 0 likes

I paid for premium but im still spotify premium user

I paid for spotify student discount but i couldnt send any sign for proves im a student. Well i mean where is my money?

  • Newbie
  • I paid for spotify student discount but i couldnt send any sign for proves im a student. Well i mean where is my money?
  • Maxim
  • Spotify Star
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes

getting started with hulu

I'm trying to start my hulu account from spotify for students and it says that there's a mistake and to contact spotify.

  • Newbie
  • I'm trying to start my hulu account from spotify for students and it says that there's a mistake and to contact spotify. 
  • lyydmad
  • Newbie
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Overcharged

i was recently overcharged on my premium account, i pay for a student membership and my account was charged the full premium amount even though i did not receive an email saying my subscription would be coming to the end of the 12 months in order for...

  • Newbie
  • i was recently overcharged on my premium account, i pay for a student membership and my account was charged the full premium amount even though i did not receive an email saying my subscription would...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Charged regular Premium price for 1 month between one year of Student Discount and renewing, refund

I already had the Student Discount and when it came time to renew, the first document I submitted didn't meet the standards. By the time I was able to submit an acceptable document for renewal of the Student Discount, I had already been charged the s...

  • Newbie
  • I already had the Student Discount and when it came time to renew, the first document I submitted didn't meet the standards. By the time I was able to submit an acceptable document for renewal of the...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! Unable to verify Student discount

Hi, I recently upgraded to Spotify Premium with student discount. Paid through credit card, the money was taken from the account but I just closed the verification steps and was unable to verify my account. Is there any link so I can submit the info?...

  • Casual Listener
  • Hi, I recently upgraded to Spotify Premium with student discount. Paid through credit card, the money was taken from the account but I just closed the verification steps and was unable to verify my a...
  • Maxim
  • Spotify Star
  • 2040 Views
  • 5 replies
  • 0 likes
  • 2040 Views
  • 5 replies
  • 0 likes

Student discount payment problem

I left the page before i finished steps. There was writing that "we didn't take the payment yet" BUT YOU DID! I haven't upload even my student certificate. I couldn't understand why you took my my money. So i want my money back immediately!

  • Casual Listener
  • I left the page before i finished steps. There was writing that "we didn't take the payment yet" BUT YOU DID! I haven't upload even my student certificate. I couldn't understand why you took my my mo...
  • joaoissocool
  • Casual Listener
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution student discount not working

I am trying to get premium with the student discount, my university is listed and i am currently enrolled there, but it says that my details don't match. i have an id and everything, is there any way for me to get the discount???

  • Newbie
  • I am trying to get premium with the student discount, my university is listed and i am currently enrolled there, but it says that my details don't match. i have an id and everything, is there any way...
  • MonicaM_Bogota
  • Roadie
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution student

El cargo que se realizo a mi tarjeta por el pago del servicio premium de estudiante fue mas al que se cobra regularmente por mes ya hable al banco y el problema es con la pagina pero es increible que siendo una empresa de tal magnitud no tengan un nu...

  • Newbie
  • El cargo que se realizo a mi tarjeta por el pago del servicio premium de estudiante fue mas al que se cobra regularmente por mes ya hable al banco y el problema es con la pagina pero es increible que...
  • MonicaM_Bogota
  • Roadie
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Re: Student Discount Subscription Renewal, Studying Abroad

Hello!I have the same problem.My home university is in the UK.I am studying in the US for a quarter.I have tried your solution, but unfortunately, it doesn't work for me...Any other ideas?Thank you!Stella

  • Visitor
  • Hello! I have the same problem. My home university is in the UK. I am studying in the US for a quarter. I have tried your solution, but unfortunately, it doesn't work for me... Any other ideas? ...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Student Discount

I go to a college that is not listed and I would like to be able to get the discount please!

  • Newbie
  • I go to a college that is not listed and I would like to be able to get the discount please!
  • osornios
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Im not suitable for student discount but spotify still collected the money

I have clicked the student offer for the discount however i have noticed that im not suitable for the offer but there are messages noted that my credit card has paid for the premium offer.Can anyone help?

  • Newbie
  • I have clicked the student offer for the discount however i have noticed that im not suitable for the offer but there are messages noted that my credit card has paid for the premium offer.Can anyone ...
  • imattolo
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

switching universities

hello,I'm currently signed up for spotify premium for students but I had to sign up with my old college because I wasn't officially enrolled in the university that I go to now. I know I keep my premium and student benefits for another year basically,...

  • Newbie
  •   hello, I'm currently signed up for spotify premium for students but I had to sign up with my old college because I wasn't officially enrolled in the university that I go to now.  I k...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Solution

Hola.Disculpen tengo un problema y quisiera saber si ustedes me podrían ayudar, ayer pague mi suscripción de universitario pero no me dejaba subir el archivo donde comprobará que estudió y decía que su había algún problema no me lo cobrarían y pues c...

  • Newbie
  • Hola. Disculpen tengo un problema y quisiera saber si ustedes me podrían ayudar, ayer pague mi suscripción de universitario pero no me dejaba subir el archivo donde comprobará que estudió y decía qu...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Spotify got the money, but didnt change my abo

I am furious, because I paid 7 days ago for my students premium and I have still the FREE option! Spotify also doesnt have any help- services (to be hones, your FAQ doesnt help at all !).I paid for premium, you got the money and I would like to have ...

  • Casual Listener
  • I am furious, because I paid 7 days ago for my students premium and I have still the FREE option! Spotify also doesnt have any help- services (to be hones, your FAQ doesnt help at all !). I paid f...
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes