Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
Hi all! So I currently have the Premium Family plan and wanted to switch back to premium student. However whenever I press the "get started" button it just says that I'm verified and gives me the date and then there's no way to advance past this. The...
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
I recently used the discount for Spotify premium through UNiDAYS on the 5th march, it still says on my Spotify that my account is free? But it has charged me ...
I payed the spotify premium but before I finished it said that there was error. The problem is that I checked my bank account and they charged the fee twice..
I got an email saying my subscription needed to be extending but every time I try to put my payment information into the link sent, it says "Oops, looks like your card provider is having a bad day." I've been trying to resubscribe for over a week. He...
Hey, i have paid 4,99€ for the last year because im a student but for a couple of months the price went up to 9,99€. I checked but the student discount is still a thing so i guess my student subscription just ran out. How can i reactivate it?
My student discount subscription isn't working. Is it ok if I am in high school and I would like to have it?
I made a premium student account on the website of Spotify, but I try on the app and it's not working.
I recently signed up for the student discount and I was supposed to get a verification email but I never received one, however, my card was charged. My account still says that it the Spotify free.
We pay for spotify premium and its normally £4.99 because of student discount but we have just looked and we've been charged £9.99! Why is this?
Hey I'm a senior in high school with only a month left of school and I'm already accepted and committed to a college can I get the student discount now?
I tried to sign up for the student discount and it kept saying that there was an error and couldn't process the information. The next day I checked my bank account and it said there was the student discount charge pending; however, when I checked my ...
I wanted to use the student offer, but it said it couldn't find me in my college system. I'm still enrolled at that college and have all my identification present, but it wont give me an option to try any other way. Is there a support number that I c...
Hi, I'm a college student and a friend told me that I only pay $5 a month but I'm currently paying $10. Is there anyways I can pay $5 instead of $10?