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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 22210 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 22210 Views
  • 17 replies
  • 0 likes

Superuser Contribution Already used discoumt for students

Yesterday i got mail from spotify they have issue with my credit card informations. I fixed my informations and used discount for student. Today i got that mail again and fixed it but cant use discount for students it says you already used it. What i...

  • Visitor
  • ...iscount for students it says you already used it. What i am supposed to do i dont want to pay normal account price. (They already take normal account price 😞 )
  • Leonardo
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! From premium to student

Hi there,I'm currently a premium member but just realised being a student I'm probably eligible for the discounted rate. Can anyone please tell me if the student rate is available in NZ and if so, how to make the transition without closing my account...

  • Casual Listener
  • Hi there, I'm currently a premium member but just realised being a student I'm probably eligible for the discounted rate. Can anyone please tell me if the student rate is available in NZ and if so, ...
  • WendyR1
  • Casual Listener
  • 408 Views
  • 4 replies
  • 0 likes
  • 408 Views
  • 4 replies
  • 0 likes

Premium for students

Hello, please can you help? Im student of high school so i can't has premium ? or what

  • Newbie
  • Hello, please can you help? Im student of high school so i can't has premium ? or what
  • shere92
  • Gig Goer
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Working

Hello , i pay premium for student and doesnt working premium why pls help thanks .

  • Newbie
  • Hello , i pay premium for student and doesnt working premium why pls help thanks .
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Student discount

Hi, i've Just signed in spotify premi. I'v chosen The Student discount And i've verified My student identity, But I received three payments of 4,99€. Why It happens? And what Can I do To have back My Money?

  • Casual Listener
  • Hi, i've Just signed in spotify premi. I'v chosen The Student discount And i've verified My student identity, But I received three payments of 4,99€. Why It happens? And what Can I do To have back My...
  • 167 Views
  • 0 replies
  • 0 likes
  • 167 Views
  • 0 replies
  • 0 likes

Promoção para Estudantes / Promotion for students

Há algum tempo vocês lançaram uma promoção de assinatura por metado do preço para estudantes universitários, foi muito divulgado em várias mídias, o que me levou a tentar também, segundo informações no site de vocês eu não precisava cancelar, só alte...

  • Newbie
  • ...he price for college students, it was widely disseminated in various media, what led me to try also, according to information on the site of you I did not need to cancel, just change, and I went and d...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

I have been charged for a student acount without getting my school identified?

I was about to subscribe for Spotify Student but realized that my school wast on the list so i couldnt get it i left the page but i still got charged for 50 DKK ?? I checked my spotify acount and its still spotify Free ? So how can i get my Money bac...

  • Newbie
  • I was about to subscribe for Spotify Student but realized that my school wast on the list so i couldnt get it i left the page but i still got charged for 50 DKK ?? I checked my spotify acount and its...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

I can not subscribe to student and there is no helpline

my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them? it only gives me this :Oops, seems your card or payment provider is havin...

  • Newbie
  • my payment for student discount does not go through, only the full payment of 9.99$ . i can not get hold og the spotify team , does anyone know the link to get touch with them?  it only gives m...
  • 147 Views
  • 0 replies
  • 0 likes
  • 147 Views
  • 0 replies
  • 0 likes

Student discount issues

Hi, I applied for the student discount and uploaded the required documentation supporting the fact that I am a student. It said that I was approved and asked me to put my CC in and has since charged me 4.99 four times on my CC and I still don't have ...

  • Regular
  • Hi,   I applied for the student discount and uploaded the required documentation supporting the fact that I am a student. It said that I was approved and asked me to put my CC in and has since...
  • czweep
  • Regular
  • 346 Views
  • 5 replies
  • 0 likes
  • 346 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Student was cancelled after 1 Month

I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 EuroOn the 18.5.17 Spotify Limited charged me 9.99 Euro.I got an E-Mail on the 25.4.17 telling me, my Spotify Student is ending soon.My UniDays Account was refreshed before bu...

  • Newbie
  • I bought Spotify Student for 12 months on the 18.4.17 and was charged 4.99 Euro On the 18.5.17 Spotify Limited charged me 9.99 Euro. I got an E-Mail on the 25.4.17 telling me, my Spotify Stude...
  • Leonardo
  • Roadie
  • 333 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Descuento estudiante

Hola,He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como pendiente, aún no se ha cargado. Me preguntaba si hab...

  • Newbie
  • Hola, He agregado la información para pedir spotify premium a través del descuento de estudiante. Al agregar la informació me he equivocado al escribir el correo. En mi banco sale la operación como ...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Can't pay fot an student account with ideal only credit card?

I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?

  • Newbie
  • I just want to buy spotify premium with the 50% student discount but can i only pay with a credit card? Not with ideal? Can anybody help me?
  • Maxim
  • Spotify Star
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Sobre verificação de conta de estudante

Submeti a minha conta premium para uma verificação que constatou que, de fato, sou estudante universitária e posso pleitear o desconto anunciado pelo próprio Spotify. Porém, ao clicar em Complete Purchase - a partir de um e-mail que chegou constatand...

  • Casual Listener
  • Submeti a minha conta premium para uma verificação que constatou que, de fato, sou estudante universitária e posso pleitear o desconto anunciado pelo próprio Spotify. Porém, ao clicar em Complete Pur...
  • Bittencourt
  • Spotify Star
  • 3331 Views
  • 3 replies
  • 0 likes
  • 3331 Views
  • 3 replies
  • 0 likes

From Special Offer to Spotify Premium (Student)

Hello guys,So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a student could I get after the 3 months the student offer...

  • Newbie
  • Hello guys, So actually in germany there is a offer for Spotify Premium for 0,99€ for 3 months. I'm thinking to take this offer but I'm not really interested in paying 9,99€ afterwards. But as a stu...
  • Maxim
  • Spotify Star
  • 219 Views
  • 1 replies
  • 0 likes
  • 219 Views
  • 1 replies
  • 0 likes

Being charged wrong for premium

Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am still a student and was wondering what the problem was ...

  • Newbie
  • Is there any way to get refunded on Spotify premium because I have been using Student Spotify for a while now and it has only charged me 4.99 a month until the latest charge which was 9.99. I am stil...
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Using Multiple Offers

I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the subscription over to the student discount afterward? I h...

  • Newbie
  • I have a quick question. Let's say I take the new offer of 3 months for $0.99, (which says the payment would be $9.99 afterward) and am a student. Are we able to take the offer, then switch the ...
  • Maxim
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Improper billing - Spotify for Students (PT-BR)

Olá, sou do Brasil, tive uma cobrança indevida no meu cartão de credito. Eu estava vendo se minha instituição de ensino estava na lista para me qualificar para o desconto para estudantes, mas ela não estava na lista. Em seguida verifiquei se minha an...

  • Newbie
  • ...he site, but soon after I was notified of the charge on my card of the monthly premium amount for students.   I would ask for the chargeback of the amount so I can make the regular Premium m...
  • Maxim
  • Spotify Star
  • 958 Views
  • 1 replies
  • 0 likes
  • SheerID Students Improper billing PT-BR BR
  • 958 Views
  • 1 replies
  • 0 likes

Solved!! If i resign up as a student will i lose all my music/playlists?

I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists?

  • Visitor
  • I am a student who's one year subscription has ended. I am still a student, and want to re-sign up. Will I lose all my music/playlists? 
  • leeps_
  • Regular
  • 441 Views
  • 1 replies
  • 0 likes
  • 441 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount Austria

Will Spotify introduce a special student price for Spotify Premium in Austria (like it is in UK)?

  • Newbie
  • Will Spotify introduce a special student price for Spotify Premium in Austria (like it is in UK)?
  • aser-at
  • Regular
  • 11160 Views
  • 47 replies
  • 11 likes
  • 11160 Views
  • 47 replies
  • 11 likes

Solved!! Student ID Verification

Hi,I cannot upload my student document because the button upload does not work. How can I verify that I am student and benefit from the discount? Can anybody help me?

  • Casual Listener
  • Hi, I cannot upload my student document because the button upload does not work. How can I verify that I am student and benefit from the discount? Can anybody help me?
  • Tom
  • Community Legend
  • 3966 Views
  • 3 replies
  • 0 likes
  • 3966 Views
  • 3 replies
  • 0 likes