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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • Joan
  • Moderator
  • 21238 Views
  • 14 replies
  • 0 likes
  • Premium for Students
  • 21238 Views
  • 14 replies
  • 0 likes

Studentenkorting

Ik ben al Premiumlid, en wil graag de studentenkorting inschakelen. Momenteel betaal ik via Ideal, en als ik via www.spotify.com/student de korting wil inschakelen, moet ik mijn creditkaartgegevens invullen. De mogelijkheid om met Ideal te betalen st...

  • Newbie
  • Ik ben al Premiumlid, en wil graag de studentenkorting inschakelen. Momenteel betaal ik via Ideal, en als ik via www.spotify.com/student de korting wil inschakelen, moet ik mijn creditkaart...
  • Hubo
  • Community Legend
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Charged twice when upgraded to Premium

I just upgraded to Spotify Premium Student, but at one moment I lost my internet connection and did it again (inserted my credit card information). I had to send my school's information and yhe last thing I saw was that it will take up to 3 days to g...

  • Newbie
  • I just upgraded to Spotify Premium Student, but at one moment I lost my internet connection and did it again (inserted my credit card information). I had to send my school's information and yhe last ...
  • Tom
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

payment fail

I made an appilcation for student discount and give my credit card informations. But at the next page I figured out I am not suitable for this discount and closed the page. But when I checked my credit card statement, I have seen spotify payment(6,99...

  • Newbie
  • I made an appilcation for student discount and give my credit card informations. But at the next page I figured out I am not suitable for this discount and closed the page. But when I checked my cred...
  • Maxim
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Solved!! Student account problem

Dear Spotfy people.On Saturday, April 22, 2017, I made a payment to benefit from student discount for my Spotify Premium membership. The document I sent was approved. But my account is still not premium. Despite the price of 6.99, my card was charged...

  • Regular
  • Dear Spotfy people. On Saturday, April 22, 2017, I made a payment to benefit from student discount for my Spotify Premium membership. The document I sent was approved. But my account is still not pr...
  • MattSuda
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Student discount

Are student discounts only for students in college ? How do younger people get the student discount

  • Casual Listener
  • Are student discounts only for students in college ? How do younger people get the student discount
  • Maxim
  • Spotify Star
  • 327 Views
  • 3 replies
  • 0 likes
  • 327 Views
  • 3 replies
  • 0 likes

Solved!! Can i change my premium to student discount?

Hi! Currently I am using spotify Premium, but as I understood from a friend is that i can get the 50% discount. However, when i tried to change the contract plan, I am only able to apply for Student Premium. I am also not able to pay with PayPal anym...

  • Newbie
  • Hi!   Currently I am using spotify Premium, but as I understood from a friend is that i can get the 50% discount. However, when i tried to change the contract plan, I am only able to apply for...
  • Maxim
  • Spotify Star
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Student discount FINLAND /UK

I study in UK but curryntly reaide in Finland. Do I have to use the account of UK or Finland to get the promotion?

  • Newbie
  • I study in UK but curryntly reaide in Finland. Do I have to use the account of UK or Finland to get the promotion?
  • MattSuda
  • Spotify Star
  • 359 Views
  • 2 replies
  • 0 likes
  • 359 Views
  • 2 replies
  • 0 likes

ME COBRARON 2 VECES EN SPOTIFY ESTUDIANTES

Al enviar mis datos me cobraron y cuando verifiqué me cobraron, no se si alguien sabe como solucionar este problema

  • Casual Listener
  • Al enviar mis datos me cobraron y cuando verifiqué me cobraron, no se si alguien sabe como solucionar este problema
  • MattSuda
  • Spotify Star
  • 486 Views
  • 1 replies
  • 0 likes
  • 486 Views
  • 1 replies
  • 0 likes

Studentenpremiumanmeldung nicht möglich

Hallo,Wollte mich über den Studententarif als Premium anmelden und muss mich noch registrieren. Wenn ich nun auf den Link drücke, wird mir nur eine weisse Seite geöffnet und ich kann weiterhin nichts machen? Gibt es eine andere Möglichkeit sich zu re...

  • Newbie
  • Hallo, Wollte mich über den Studententarif als Premium anmelden und muss mich noch registrieren. Wenn ich nun auf den Link drücke, wird mir nur eine weisse Seite geöffnet und ich kann weiterhin nich...
  • MattSuda
  • Spotify Star
  • 961 Views
  • 1 replies
  • 0 likes
  • 961 Views
  • 1 replies
  • 0 likes

Problema de Cargo a mi tarjeta

estaba completando el plan de estudiante lo cual puse mis datos de la tarjeta pero al momento de pasar al siguiente paso me sali por error quisiera saber si esto fue un cargo o no por que sale que se desconto dinero de mi tarjeta pero no me sale ni u...

  • Newbie
  • estaba completando el plan de estudiante lo cual puse mis datos de la tarjeta pero al momento de pasar al siguiente paso me sali por error quisiera saber si esto fue un cargo o no por que sale que se...
  • MattSuda
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Como faço para pagar plano de estudante no boleto?

Qual o procedimento para quem não possui cartão de crétido e gostaria de utilizar o plano estudante via boleto bancário ?

  • Newbie
  • Qual o procedimento para quem não possui cartão de crétido e gostaria de utilizar o plano estudante via boleto bancário ?
  • MattSuda
  • Spotify Star
  • 10573 Views
  • 1 replies
  • 5 likes
  • 10573 Views
  • 1 replies
  • 5 likes

Student discount

Why can't high school students get the student discount?

  • Newbie
  • Why can't high school students get the student discount?
  • MattSuda
  • Spotify Star
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Turkey student account problem

Hi there,İ bought a student account, my bank account shows that I've paid , it is not pending but i don't use premium account.İ need help.i am waiting a solve...

  • Newbie
  • Hi there, İ bought a student account, my bank account shows that I've paid , it is not pending but i don't use premium account.İ need help. i am waiting a solve...
  • EthanS1
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

(Turkey) Student Premium activation problem

Hi there, SheerID approved my Student ID and my bank account shows that I've paid , it is not pending. But I can't use premium. Log out and Log in back doesn't work.

  • Casual Listener
  • Hi there,   SheerID approved my Student ID and my bank account shows that I've paid , it is not pending. But I can't use premium. Log out and Log in back doesn't work.
  • ilkin_181
  • Casual Listener
  • 586 Views
  • 4 replies
  • 0 likes
  • 586 Views
  • 4 replies
  • 0 likes

Superuser Contribution PROBLEM FOR PAYMENT FOR STUDENTS

Hi, I sent the student registration and confirmed mail. Trying to make a payment gives an error, I tried three cards the same. I was always preminium with these cards in advance. Help me !!

  • Newbie
  • Hi, I sent the student registration and confirmed mail. Trying to make a payment gives an error, I tried three cards the same. I was always preminium with these cards in advance. Help me !!  
  • MaryS
  • Roadie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Student Discount Payment in Turkey

Hello! I'm an university student from Turkey.My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify and I did this while I was log in my normal premium account. But the...

  • Casual Listener
  • Hello!   I'm an university student from Turkey. My account is already premium and I've tried to take the student discount and gave my student and my credit card informations to spotify a...
  • MaryS
  • Roadie
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

Solved!! Problems with the students promo

Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium features. Can someone help me?

  • Casual Listener
  • Hello to everyone, i paid for the student promotion, but not being my university on the list, i asked for it to be added, but in the meantime I was charged $ 4.99 but i did not have the premium featu...
  • Tom
  • Community Legend
  • 622 Views
  • 7 replies
  • 0 likes
  • 622 Views
  • 7 replies
  • 0 likes

Solved!! How to change plan?

How do I swap my premium spotify plan for the spotify student

  • Casual Listener
  • How do I swap my premium spotify plan for the spotify student
  • Maxim
  • Spotify Star
  • 1645 Views
  • 3 replies
  • 0 likes
  • 1645 Views
  • 3 replies
  • 0 likes

Student discount only available for CC holders?

Hey, It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subscription to a student subscription?

  • Newbie
  • Hey,   It seems that I can only apply for a student discount if I have a CC? I paid my regular subscription with PayPal, which you don't need a CC for. Is there any way I can transform my subs...
  • Maxim
  • Spotify Star
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes