Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
13732 Views
11 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Regular
146261 Views
106 replies
144 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
34477 Views
19 replies
1 likes
Does anybody know if switching my current premium account to a student discount account would make me loose all of my saved songs and playlists?
Does anybody know if switching my current premium account to a student discount account would make me loose all of my saved songs and playlists?
Spotify Star
313 Views
1 replies
0 likes
I saw there is a student premium now, so I wanted to apply for it. The first time I couldn't authenticate from the app because I forgot my login info to my unis page and I had to retrieve it, yet Spotify charged me the monthly amount.Next time I trie...
I saw there is a student premium now, so I wanted to apply for it. The first time I couldn't authenticate from the app because I forgot my login info to my unis page and I had to retrieve it, yet Spo...
Casual Listener
349 Views
2 replies
0 likes
I logged onto my UNidays account and clicked to get the student discount on spotify however, my friend was logged in so now my unidays account is linked to her spotify account even though no discount has been applied. I now can't apply my discount to...
I logged onto my UNidays account and clicked to get the student discount on spotify however, my friend was logged in so now my unidays account is linked to her spotify account even though no discount...
Community Legend
382 Views
1 replies
0 likes
I made the purchase of the university premium but it does not conclude, but I got it from my card twice! How to proceed
I made the purchase of the university premium but it does not conclude, but I got it from my card twice! How to proceed
Community Legend
484 Views
1 replies
0 likes
Hello,I'm Sılam from Turkey. Yesterday I wanted to get a premium account with a student discount and I have sent all the documents needed to Spotify and the money (6,99 TL) has been sent from my bank account. Yet I'm not a premium user. In that momen...
Hello, I'm Sılam from Turkey. Yesterday I wanted to get a premium account with a student discount and I have sent all the documents needed to Spotify and the money (6,99 TL) has been sent from my ba...
Casual Listener
713 Views
6 replies
0 likes
Hi,I'm a student and I have been charged 3x. (1 $4.99 student promos and 1 $9.99 regular monthly membership one one day and 1 $4.99 student promo the next day). I have trouble uploading the documents as well. Whatever the case, I just need one member...
Hi, I'm a student and I have been charged 3x. (1 $4.99 student promos and 1 $9.99 regular monthly membership one one day and 1 $4.99 student promo the next day). I have trouble uploading the docum...
Spotify Star
289 Views
1 replies
0 likes
Seit über einem Monat versuche ich über UNiDAYS meinen Schülerrabatt zu verlängern.Meinen Schülerausweis habe ich schon mehrfach gesendet und leider kommen nur Standartantworten mit der Frage nach einer persönlichen E- Mail Adresse meiner Schule , di...
Seit über einem Monat versuche ich über UNiDAYS meinen Schülerrabatt zu verlängern.Meinen Schülerausweis habe ich schon mehrfach gesendet und leider kommen nur Standartantworten mit der Frage nach ei...
Spotify Star
736 Views
3 replies
0 likes
Liebes Spotify-Team, ist es möglich, dass ich die 3-Monats-Aktion für 99Cent mache und danach das 5-€-Angebot für Studenten benutze, da ich Studentin bin? Liebe Grüße, Lizzy
Liebes Spotify-Team, ist es möglich, dass ich die 3-Monats-Aktion für 99Cent mache und danach das 5-€-Angebot für Studenten benutze, da ich Studentin bin? Liebe Grüße, Lizzy
Spotify Star
1545 Views
3 replies
0 likes
Hi, I recently subscribed for the student discount and I've been charged to my card, although SheerID can not verify my status as a student. Please help, I want my mone back. Thank You.
Hi, I recently subscribed for the student discount and I've been charged to my card, although SheerID can not verify my status as a student. Please help, I want my mone back. Thank You. ...
Community Legend
452 Views
3 replies
0 likes
I didn't know if the student discount was for high school and college so i tried to confirm that im a student. I put in my payment stuff and te student confirmation and clicked get premium and then it said that this school is not on the list. It also...
I didn't know if the student discount was for high school and college so i tried to confirm that im a student. I put in my payment stuff and te student confirmation and clicked get premium and then i...
Spotify Star
240 Views
1 replies
0 likes
The process for the student campaign was half finished but spotify got paid.I could not send documents to sheerid. Now I can not verify again with sheerid and the account was not premium .How can i solve this problem?
The process for the student campaign was half finished but spotify got paid.I could not send documents to sheerid. Now I can not verify again with sheerid and the account was not premium .How can i s...
Newbie
1062 Views
2 replies
0 likes
I signed up for the $4.99 student premium price I think last november. My college came up while signing up for that package, and it was taking the $4.99 rate out of my account for every month except last month and this month, now It's taking $9.99 ou...
I signed up for the $4.99 student premium price I think last november. My college came up while signing up for that package, and it was taking the $4.99 rate out of my account for every month except ...
Community Legend
415 Views
1 replies
0 likes
I am no longer a student but it is still trying to charge me the student price. Since I am not a student, I cannot verify my information with a college and it's not letting me pay my premium. How do I change my account information to show that I am n...
I am no longer a student but it is still trying to charge me the student price. Since I am not a student, I cannot verify my information with a college and it's not letting me pay my premium. H...
Spotify Star
565 Views
1 replies
0 likes
Hello i applied to take advantage of the student discount but i was not accepted and the money did not come backTürkçe: spotify öğrenci indiriminden yararlanmak için kart bilgilerini girdim kabul edilmedim ama spotify paramı yine geri vermedi ve en a...
Hello i applied to take advantage of the student discount but i was not accepted and the money did not come back Türkçe: spotify öğrenci indiriminden yararlanmak için kart bilgilerini girdim kabul...
Regular
1035 Views
11 replies
0 likes
Hello,I am trying to switch from Spotify Premium to the student discount. I am signed up through Facebook and changed my facebook email to my school email, but Spotify won't recognize that I changed the email. How can I get Spotify to recognize the c...
Hello, I am trying to switch from Spotify Premium to the student discount. I am signed up through Facebook and changed my facebook email to my school email, but Spotify won't recognize that I change...
217 Views
0 replies
0 likes
Hello Where is the paypal payment? It's everywhere but not there? Or is there a support (telephone)number? Thanks
Hello Where is the paypal payment? It's everywhere but not there? Or is there a support (telephone)number? Thanks
Spotify Star
504 Views
1 replies
0 likes
Hi,I created order no. 528001043565077 and started the SheerId Verification.Today I have received mail that my verification had been seccusfully completed.I clicked on the Spotify logo,and saw the error message: It looks like your credit card not wor...
Hi, I created order no. 528001043565077 and started the SheerId Verification. Today I have received mail that my verification had been seccusfully completed. I clicked on the Spotify logo, ...
Casual Listener
1294 Views
4 replies
0 likes
Hi today morning I wanted to a buy a student premium account. But two times I tried and something go wrong. Finally I prefer to buy a normal premium. After I checked my bank credit card account they took 2 times student premium price and 1 normal pre...
Hi today morning I wanted to a buy a student premium account. But two times I tried and something go wrong. Finally I prefer to buy a normal premium. After I checked my bank credit card account they ...
Casual Listener
298 Views
2 replies
0 likes
I just changed my premium account to a student one, and was charged R$ 10,00 from my credit card, when it should have been only R$ 8,50 in 04/05. Why this happened? Thanks!
I just changed my premium account to a student one, and was charged R$ 10,00 from my credit card, when it should have been only R$ 8,50 in 04/05. Why this happened? Thanks!
Roadie
302 Views
1 replies
0 likes
I have already received an email of SheerID of the confirmation that I'm able to use the Student Discount on Spotify. But when I click on the link of the e-mail, an error appears to me and I have to repeat the progress of the verification of SheerID,...
I have already received an email of SheerID of the confirmation that I'm able to use the Student Discount on Spotify. But when I click on the link of the e-mail, an error appears to me and I have to ...
Newbie
390 Views
2 replies
0 likes
