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Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

AlejaR

Moderator

9466 Views

5 replies

0 likes

Premium for Students
  • 9466 Views
  • 5 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

14752 Views

10 replies

2 likes

Premium for Students
  • 14752 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24185 Views

11 replies

1 likes

Premium for Students
  • 24185 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

168732 Views

110 replies

148 likes

Premium for Students
  • 168732 Views
  • 110 replies
  • 148 likes

Cargo a tarjeta spotify estudiantes

Hola hace 10 días intente registrarme para Spotify estudiantes, solo pude llenar el formulario donde se solicita el número de la tarjeta, después de haberlo ingresado e intentar seleccionar mi escuela tuve problemas de Internet y repetí el registro 3...

Casual Listener

Hola hace 10 días intente registrarme para Spotify estudiantes, solo pude llenar el formulario donde se solicita el número de la tarjeta, después de haberlo ingresado e intentar seleccionar mi escuel...

MattSuda

Spotify Star

927 Views

4 replies

0 likes

  • 927 Views
  • 4 replies
  • 0 likes

Cant get student discount discount because of college in different country

I live in ireland but go to uni in northern ireland which is classed as the UK. Im off uni for summer now and it wont acceot my college for student discount because it is in the uk and not ireland. And i cant change my address to the north because im...

Newbie

I live in ireland but go to uni in northern ireland which is classed as the UK. Im off uni for summer now and it wont acceot my college for student discount because it is in the uk and not ireland. A...

Tom

Community Legend

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Paying Studentspremium without creditcard

Hello,I'm from the Netherlands and I have Spotify Premium. I'm paying via ideal but when I want to switch to Spotify Premium Student I can only pay with a credit card?How can I get Spotify Premium Student without using a credit card? Because I don't ...

Newbie

Hello, I'm from the Netherlands and I have Spotify Premium.  I'm paying via ideal but when I want to switch to Spotify Premium Student I can only pay with a credit card? How can I get Spotify...

Hubo

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

Spotify has charged 14.97 euros instead of 4.99 euros

I've tried to upgrade my account with students' discount on my cell, but it was impossible to upload the documents for the verification of the student's status. So i've tried to do that on my pc. I've sent the documents and all but i've inserted my c...

Casual Listener

I've tried to upgrade my account with students' discount on my cell, but it was impossible to upload the documents for the verification of the student's status. So i've tried to do that on my pc. I...

Shaka96

Casual Listener

617 Views

2 replies

0 likes

  • 617 Views
  • 2 replies
  • 0 likes

Got charged for no reason

Hi, I wanted to buy Spotify premium for students, but I saw that my school wasn't on the list. Then I got charged for entering my credit card informations without even signing up for the subscription! In fact, I got charged 2 times 4,99$.... Can you ...

Newbie

Hi, I wanted to buy Spotify premium for students, but I saw that my school wasn't on the list. Then I got charged for entering my credit card informations without even signing up for the s...

kejt_

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Solved!! Wasn't qualified for the student discount, now money is reserved on bank account.

Hi!As it turns out I don't qualify for the student discount anyway, now the 49 DKK which is the monthly payment is reserved on my bank account, even though I don't have a subscription.Will the money be released again, or will they be drawn from the a...

Newbie

Hi! As it turns out I don't qualify for the student discount anyway, now the 49 DKK which is the monthly payment is reserved on my bank account, even though I don't have a subscription. Will the mo...

Maxim

Spotify Star

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Time frame of receiving email confirmation

I've applied for the student discount exactly last week (22/4) and I have not received an email confirmation as of yet. It states on the website that I'll receive one within 3 days. What's the matter here?

Casual Listener

I've applied for the student discount exactly last week (22/4) and I have not received an email confirmation as of yet. It states on the website that I'll receive one within 3 days. What's the matter...

MattSuda

Spotify Star

650 Views

3 replies

0 likes

  • 650 Views
  • 3 replies
  • 0 likes

Premium student document diploma ask

Hi, i've Just graduated my school and Got a degree of Bachelor of Science. That's why i want to ask you a question. If i send spotify my diploma, can i get a premium account? According to the polish law, i am a graduate BUT i have a right to discount...

Casual Listener

Hi, i've Just graduated my school and Got a degree of Bachelor of Science. That's why i want to ask you a question. If i send spotify my diploma, can i get a premium account? According to the polish ...

MattSuda

Spotify Star

1126 Views

3 replies

0 likes

  • 1126 Views
  • 3 replies
  • 0 likes

Account details changing without being known

I have just renewed my spotify account however i have paid £9.99 instead of £4.99 as i am a student... I dont understand why my account details have changed and now i have ended up paying more than what I should have. Is there anything I can do? beca...

Newbie

I have just renewed my spotify account however i have paid £9.99 instead of £4.99 as i am a student... I dont understand why my account details have changed and now i have ended up paying more than w...

EthanS1

Community Legend

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

Pagamento effettuato per studente ma mancata attivazione premium

Ho effettuato il pagamento di Euro 4,99 ma ancora mi è impossibile attivare l'account Premium!!!! Come fare?

Newbie

Ho effettuato il pagamento di Euro 4,99 ma ancora mi è impossibile attivare l'account Premium!!!! Come fare?

MattSuda

Spotify Star

517 Views

1 replies

0 likes

  • 517 Views
  • 1 replies
  • 0 likes

Student discount payment

I currently have a premium account in Australia which I pay for through PayPal. I am a full time student and wanted to swap over to the new student discount but for some reason it's not an option to pay for it through PayPal. I don't have a credit ca...

Newbie

I currently have a premium account in Australia which I pay for through PayPal. I am a full time student and wanted to swap over to the new student discount but for some reason it's not an option to ...

MattSuda

Spotify Star

384 Views

1 replies

0 likes

  • 384 Views
  • 1 replies
  • 0 likes

Re: Refund

DESCRIPTIONI put in my card info and submit it for Premium subscription but half way through I was not sure if I'm eligible for a student discount so I checked the FAQs (later I found out I'm not) but GUESS WHAT?! you already took the money out of ca...

Casual Listener

DESCRIPTION I put in my card info and submit it for Premium subscription but half way through I was not sure if I'm eligible for a student discount so I checked the FAQs (later I found out I'm not) ...

MattSuda

Spotify Star

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
  • 0 likes

French student discount

Hello, I'm currently with the basic premium offer (9,99€ per month), but i'm student and I want to move my subscription to the french student offer.When I click on "go to premium" on student when i'm logged, I have a form ask me for my credit card in...

Regular

Hello,   I'm currently with the basic premium offer (9,99€ per month), but i'm student and I want to move my subscription to the french student offer. When I click on "go to premium" on stude...

MattSuda

Spotify Star

1151 Views

3 replies

0 likes

  • 1151 Views
  • 3 replies
  • 0 likes

Hilfe Premium Studenten

Hallo,Wieso kann man den Premium Account für Studenten nicht mit Paypal zahlen sondern nur mit Kreditkarte?

Casual Listener

Hallo, Wieso kann man den Premium Account für Studenten nicht mit Paypal zahlen sondern nur mit Kreditkarte?

Tom

Community Legend

593 Views

5 replies

0 likes

  • 593 Views
  • 5 replies
  • 0 likes

Charging Non-Student Premium?!

Late last year, I was notified that my Student Premium was about to run out, and I was due an update otherwise I could not continue to recieve the discount. So naturally I obliged, and for the next payment Spotify had taken the correct £4.99 out of m...

Casual Listener

Late last year, I was notified that my Student Premium was about to run out, and I was due an update otherwise I could not continue to recieve the discount. So naturally I obliged, and for the next p...

LordRollin

Community Legend

642 Views

3 replies

0 likes

  • 642 Views
  • 3 replies
  • 0 likes

I payed for student discount but I can't use it.

5 days ago I sent a student certificate. Approved 2 days ago. I finished the registration and payment. I even paid 3 times in a row but I still can't use the premium for students. I can't see the payment that I made(three times) in the receipt part o...

Newbie

5 days ago I sent a student certificate. Approved 2 days ago. I finished the registration and payment. I even paid 3 times in a row but I still can't use the premium for students. I can't see the p...

MattSuda

Spotify Star

443 Views

1 replies

1 likes

  • 443 Views
  • 1 replies
  • 1 likes

No response on my student discount enquiry

7 days ago, I subscribed to the student discount. I had to be accepted as a student of course. I sent in some documents and it said it would take a couple of days before my submission would be answered. It has now been 7 days, and I have not yet reci...

Newbie

7 days ago, I subscribed to the student discount. I had to be accepted as a student of course. I sent in some documents and it said it would take a couple of days before my submission would be answer...

MattSuda

Spotify Star

767 Views

1 replies

0 likes

  • 767 Views
  • 1 replies
  • 0 likes

Charged Premium $9.99 but want to be back on student

Hello,I have been abroad the past 3 months. And I have been getting charged the $9.99 for spotify. I was on the student plan before. Is it because I am abroad or because of the new year. Please let me know how I get back onto Spotify Premium for stud...

Newbie

...et me know how I get back onto Spotify Premium for students.    Thanks    

Maxim

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Reapplying student discount failure

Hi, When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I've come out of it twice and tried again and now cancelled my ...

Newbie

Hi,   When I try to reapply student discount with my new NUS number the box I'm supposed to type the NUS number into will not allow me to put anything in it. Can anyone suggest a solution, I'v...

MattSuda

Spotify Star

479 Views

2 replies

0 likes

  • 479 Views
  • 2 replies
  • 0 likes