Announcements
From 28th September 2026, Community private messages will no longer be available. If you have any private messages you'd like to keep, please save or copy them using these steps before this date. Thank you.

Help Wizard

Step 1

NEXT STEP

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

AlejaR

Moderator

9470 Views

5 replies

0 likes

Premium for Students
  • 9470 Views
  • 5 replies
  • 0 likes

AI DJ not showing up

PlanPremiumCountrySouth Africa My Question or IssueI have been subscribed to premium student for nearly a month now and still no sign of the AI DJ. I have tried everything: deleting and reinstalling, logging out and back in, I have updated the app 3 ...

Casual Listener

standardpremiumuser

Visitor

14763 Views

10 replies

2 likes

Premium for Students
  • 14763 Views
  • 10 replies
  • 2 likes

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

Azra0

Visitor

24186 Views

11 replies

1 likes

Premium for Students
  • 24186 Views
  • 11 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pdan58

Visitor

168740 Views

110 replies

148 likes

Premium for Students
  • 168740 Views
  • 110 replies
  • 148 likes

Foi debitado do meu cartão porém continuo como free

Paguei pelo premium universitário e enviei a foto da carteira de estudante porém debitarão do meu cartão e continuo como free

Newbie

Paguei pelo premium universitário e enviei a foto da carteira de estudante porém debitarão do meu cartão e continuo como free

Bittencourt

Spotify Star

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Billed twice for Premium Student Discount, only one charge was credited in subscription

April 19, I tried getting the Premium for Student Discount, but upon entering my card details and clicking NEXT then I only knew I had to upload a document for proof. I didn't continue with that, and I didn't upload a document. There was no button li...

Newbie

April 19, I tried getting the Premium for Student Discount, but upon entering my card details and clicking NEXT then I only knew I had to upload a document for proof. I didn't continue with that, and...

LordRollin

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Re: Double Charged

hello i have the exactly same problem. i just went through the payment process twice, but only in the second one i uploaded my student documents. yet i was charged twice according to my bank statement. what should i do?

Newbie

hello i have the exactly same problem. i just went through the payment process twice, but only in the second one i uploaded my student documents. yet i was charged twice according to my bank statemen...

LordRollin

Community Legend

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Tried for the student plan, got charged twice and still didn't even get premium

I tried to get the student plan for spotify premium. On my bank statement it charged me twice 4.99 and then all I get is a message saying they'll verify me within 3 days. I don't even get to use spotify while I wait to be verified? Highly disatisfied...

Newbie

I tried to get the student plan for spotify premium. On my bank statement it charged me twice 4.99 and then all I get is a message saying they'll verify me within 3 days. I don't even get to use spot...

MattSuda

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Terrible service

I live and study United States.Last weekend, I tried to upgrade my Spotify account to Premium, because soon I will travel and premium would be a better service for the moment.However, I only had problems. Firstly, I have always used my student ID to ...

Newbie

...ad problems. Firstly, I have always used my student ID to use the discounts available to students in many shops and I have never had any problems. The spotify platform did not recognize my ID, I had to d...

MattSuda

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Fiz uma solicitação no dia 24/04 para adiquirir o plano de estudante, na qual pediu para que eu aguardasse aprovação pelo fato de terem que confirmar se eu realmente estava matriculada em determinada instituição de ensino, até então ok! Porém, antes ...

Newbie

Fiz uma solicitação no dia 24/04 para adiquirir o plano de estudante, na qual pediu para que eu aguardasse aprovação pelo fato de terem que confirmar se eu realmente estava matriculada em determinada...

Bittencourt

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Student France : my school is not in the list

Hi ! I'm trying to subscibe to Spotify Student. I have to use the website SheerID to enter my name/email adress and school.But my school is not in the list, what can I do ? Thanks a lot, Anne

Newbie

Hi !   I'm trying to subscibe to Spotify Student. I have to use the website SheerID to enter my name/email adress and school. But my school is not in the list, what can I do ?    ...

MattSuda

Spotify Star

1797 Views

1 replies

0 likes

  • 1797 Views
  • 1 replies
  • 0 likes

No Spotify premium

I have already signed for discount for college students, the payment has been accepted and I have received a mail confirming I'm a student, but still I cannot use Spotify Premium. I have already log out and done all things suggested by spotify, but s...

Newbie

I have already signed for discount for college students, the payment has been accepted and I have received a mail confirming I'm a student, but still I cannot use Spotify Premium. I have already l...

MattSuda

Spotify Star

374 Views

1 replies

0 likes

  • 374 Views
  • 1 replies
  • 0 likes

Paid and premium is not working

I was charged the $4.99 for the student account 2 days ago. The premium is not working, I have tried logging out and logging back in but it still wont work. Help????

Newbie

I was charged the $4.99 for the student account 2 days ago. The premium is not working, I have tried logging out and logging back in but it still wont work. Help????

MattSuda

Spotify Star

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Student discoutn only with creditcard

Dear spotify,Im a student from holland and i saw you guys have student discout, but you only can pay with Creditcard. but the most students i know dont have a credit card.. So is it possible to pay with Ideal? or PayPal?

Newbie

Dear spotify, Im a student from holland and i saw you guys have student discout, but you only can pay with Creditcard. but the most students i know dont have a credit card.. So is it possible to p...

Maxim

Spotify Star

1316 Views

4 replies

1 likes

  • 1316 Views
  • 4 replies
  • 1 likes

Premium for students

2 kere ödeme yaptım ve okulum da doğrulandığı halde bir şeyler ters gitti diyor.Hala premium hesabına geçemedim.

Visitor

2 kere ödeme yaptım ve okulum da doğrulandığı halde bir şeyler ters gitti diyor. Hala premium hesabına geçemedim.

MattSuda

Spotify Star

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Solved!! Payment is done but I can't use spotify as premium user.

I have filled required informations for student discount. Also the payment is done but still I can't use premium. (I didn't receive any mail from sheerid,yet. But how can they take the payment?)

Casual Listener

I have filled required informations for student discount. Also the payment is done but still I can't use premium. (I didn't receive any mail from sheerid,yet. But how can they take the payment?)

Kaanustundag

Casual Listener

520 Views

2 replies

0 likes

  • 520 Views
  • 2 replies
  • 0 likes

Solved!! Subscription went from student to full price

Hi, I just noticed my account no longer has student status when I verified just a few months ago (and was on student status as of last month). I received no e-mail notification/warning of this and this month's payment has already been posted. Can I r...

Casual Listener

Hi,   I just noticed my account no longer has student status when I verified just a few months ago (and was on student status as of last month). I received no e-mail notification/warning of th...

Jacob

Community Legend

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes

No premium pero sí cobro

He intentado dos veces hacerme premium con el descuento de estudiantes y las dos veces me han cobrado, pero no me han dado el premium. ¿Qué hago?

Newbie

He intentado dos veces hacerme premium con el descuento de estudiantes y las dos veces me han cobrado, pero no me han dado el premium. ¿Qué hago?

MattSuda

Spotify Star

366 Views

1 replies

0 likes

  • 366 Views
  • 1 replies
  • 0 likes

Student Premium, but should pay with credit card

I really want to having premium account with student premium, but I'm shocking that I should add the credit card, meanwhile I just having debit card. Why should credit card?

Visitor

I really want to having premium account with student premium, but I'm shocking that I should add the credit card, meanwhile I just having debit card. Why should credit card?

kejt_

Community Legend

1285 Views

4 replies

0 likes

  • 1285 Views
  • 4 replies
  • 0 likes

Student discount payment fail

Hello. I bought student discount premium in 23 April. But I cant upgrade my account to premium. and I cant get refund. Then I bought normal premium. I want refund.

Visitor

Hello. I bought student discount premium in 23 April. But I cant upgrade my account to premium. and I cant get refund. Then I bought normal premium. I want refund.

MattSuda

Spotify Star

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

ALREADY VERIFIED FOR STUDENT AND I CANT GET THE DISCOUNT

HELLO THERE,I HAVE ALREADY VERIFIED BY sheerid AND I CANT TAKE THE DISCOUNT FOR STUDENTS. ON THE EMAIL THAT I RECEIVED BY sheerid THERE IS A LINK WHERE I COME BACK TO SPOTIFY FROM THE FIRTS STEP OF THE STUDENT SUBSCRIPTION.I PUT MY CREDIT CARD NUMBER...

Newbie

HELLO THERE, I HAVE ALREADY VERIFIED BY sheerid AND I CANT TAKE THE DISCOUNT FOR STUDENTS. ON THE EMAIL THAT I RECEIVED BY sheerid THERE IS A LINK WHERE I COME BACK TO SPOTIFY FROM THE F...

MattSuda

Spotify Star

1083 Views

1 replies

0 likes

  • 1083 Views
  • 1 replies
  • 0 likes

Errore sottoscrizione Premium

Salve,volevo approfittare dello sconto studenti ma per sbaglio ho attivato il piano premium normale con addebito di 9.99€. Ora sono tornato a Free ma l'addebito credo sia stato comunque eseguito. Come posso essere rimborsato?

Newbie

Salve, volevo approfittare dello sconto studenti ma per sbaglio ho attivato il piano premium normale con addebito di 9.99€. Ora sono tornato a Free ma l'addebito credo sia stato comunque eseguito. C...

MattSuda

Spotify Star

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

Spotify student discount payment

Hi Spotify, I want to upgrade my premium account to a student one. Ive been a member for a few years now but to make this change I have to fill in a credit car number, which I dont have. Cant I just use the same payment method for this student premiu...

Newbie

Hi Spotify,   I want to upgrade my premium account to a student one. Ive been a member for a few years now but to make this change I have to fill in a credit car number, which I dont have. Can...

MattSuda

Spotify Star

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Charged twice Student account

HelloI had an user free account but then I decided to buy the student account.When I was creating the account I was charged twice:First when I start the sign up (before user was verified) and the second when I was verified as a valid student. I only ...

Casual Listener

Hello I had an user free account but then I decided to buy the student account. When I was creating the account I was charged twice: First when I start the sign up (before user was verified) ...

kejt_

Community Legend

538 Views

3 replies

0 likes

  • 538 Views
  • 3 replies
  • 0 likes