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Premium Student

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Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

8826 Views

10 replies

1 likes

Premium for Students
  • 8826 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

134741 Views

98 replies

138 likes

Premium for Students
  • 134741 Views
  • 98 replies
  • 138 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31647 Views

19 replies

1 likes

Premium for Students
  • 31647 Views
  • 19 replies
  • 1 likes

Superuser Contribution Double payment taken in 1 month

PlanPremium Country UKDeviceSamsung Galaxy S8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have been charged twice for my Spotify. I have a student account and payed my Spotify on the 07th January 2019. I have now be...

Newbie

Plan Premium  Country  UK Device Samsung Galaxy S8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I have been charged twic...

Daisy

Spotify Legend

1822 Views

1 replies

0 likes

double
Payment
Premium
  • 1822 Views
  • 1 replies
  • 0 likes

Solved!! Spotify student discount asking for card information again

As the title says, I was asked to enter my card information once again upon signing up for the student discount plan. Will Spotify charge me again to begin these next 12 months I'm set up for or is this just a verification process? Will my plan roll ...

Newbie

As the title says, I was asked to enter my card information once again upon signing up for the student discount plan. Will Spotify charge me again to begin these next 12 months I'm set up for or is t...

Keanu_C

Community Legend

1844 Views

1 replies

0 likes

Premium
Student
  • 1844 Views
  • 1 replies
  • 0 likes

Spotify card while having student premium

I have a student premium acc which is activated until October. In February the paying of 4,99€ per month will start.Now a friend of mine gifted me a 10€ Spotify card but when I type it in it says that this code will provide me with a 1 month subscrip...

Newbie

I have a student premium acc which is activated until October. In February the paying of 4,99€ per month will start. Now a friend of mine gifted me a 10€ Spotify card but when I type it in it says t...

Brunelicia

Community Legend

978 Views

1 replies

0 likes

Student
  • 978 Views
  • 1 replies
  • 0 likes

No more student discount

My Question or IssueI recently checked my bank account and to my surprise I now pay full price for a premium account. I got verified for student discount in late 2017 and I'm studying until summer of 2021 so why has this been changed?I also didn't ge...

Newbie

My Question or Issue I recently checked my bank account and to my surprise I now pay full price for a premium account. I got verified for student discount in late 2017 and I'm studying until summer ...

Maxim

Spotify Star

801 Views

1 replies

0 likes

Student
  • 801 Views
  • 1 replies
  • 0 likes

Student Verification Problem

PlanPremium - Student DiscountCountryUnited States - FloridaDeviceDesktop and SmartphoneOperating SystemWindows 10 and Android My Question or Issue I have been using the student discount for a year or so now however as I was going to renew it this pa...

Newbie

Plan Premium - Student Discount Country United States - Florida Device Desktop and Smartphone Operating System Windows 10 and Android    My Question or Issue  I have been usi...

Maxim

Spotify Star

1136 Views

1 replies

0 likes

Student
  • 1136 Views
  • 1 replies
  • 0 likes

Spotify no longer connected to hulu

Hello,Recently hulu no longer showed my subscription with spotify premium for students and on my account overview i cannot find the button to reconnect hulu. I searched the community for similar problems with the button to recconect hulu not showing ...

Casual Listener

Hello, Recently hulu no longer showed my subscription with spotify premium for students and on my account overview i cannot find the button to reconnect hulu. I searched the community for similar p...

Maxim

Spotify Star

1718 Views

3 replies

0 likes

Hulu
Premium
Student
  • 1718 Views
  • 3 replies
  • 0 likes

Spotify me cobrou duas vezes

Foi cobrado 16,90 da minha conta estudante.PlanStudantCountry BrwsilDeviceXiaomi mi Max 3Operating SystemAndroid My Question or Issue

Casual Listener

Foi cobrado 16,90 da minha conta estudante. Plan Studant Country  Brwsil Device Xiaomi mi Max 3 Operating System Android   My Question or Issue  

Brunelicia

Community Legend

1144 Views

3 replies

0 likes

Student
  • 1144 Views
  • 3 replies
  • 0 likes

What email do I put on the university request?

PlanFreeCountry PortugalDeviceHuawei P9 Lite So I wanna use the student discount promo to buy Spotify Premium, but my university isn't an option, what email do I use on the university request? My school one, or my personal that doesnt have correlatio...

Newbie

  Plan Free Country  Portugal Device Huawei P9 Lite   So I wanna use the student discount promo to buy Spotify Premium, but my university isn't an option, what email do I use o...

Maxim

Spotify Star

1014 Views

1 replies

0 likes

.edu
university request
  • 1014 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student verification

PlanFree/PremiumCountry DevicePCOperating SystemWindows 10 My Question or Issue So im trying verify my student discount and even though my university shows up it says that it can not verify me. I go to try to do the manual verification and when I go ...

Casual Listener

Plan Free/Premium Country   Device PC Operating System Windows 10   My Question or Issue  So im trying verify my student discount  and even though my university shows up...

Katerina

Spotify Legend

1065 Views

3 replies

0 likes

Student
  • 1065 Views
  • 3 replies
  • 0 likes

Student Premium no Link in email

I Registerede for Student Premium, i got an verification Email from SheerID but without a Link .If i try to get it on Spotify they say "Gutschein wurde bereits verwendet"What can i do?PlanStudent PremiumCountry GermanyDeviceHuaweiOperating SystemAndr...

Newbie

I Registerede for Student Premium, i got an verification Email from SheerID but without a Link . If i try to get it on Spotify they say "Gutschein wurde bereits verwendet" What can i do? Plan Stu...

OneByBoo

Roadie

551 Views

1 replies

0 likes

Student
  • 551 Views
  • 1 replies
  • 0 likes

Superuser Contribution Student Plan: After clicking activate on Hulu and Showtime, I only get an error. How to fix?

PlanFree/PremiumCountry Device(Android, WIndows 10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I have tried a number of times to activate my account with Hulu and Showtime through the Spotify student plan. I can click the activate link on...

Newbie

Plan Free/Premium Country   Device (Android, WIndows 10) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I have tried a number of times to activate my account with ...

Katerina

Spotify Legend

823 Views

1 replies

0 likes

Hulu-spotify
Showtime
student subscription
  • 823 Views
  • 1 replies
  • 0 likes

paid for subscription on wrong account

I paid for spotify's student premium on my old spotify account connected to my facebook that i havent used in years, so i cancelled the subscription and tried to pay for it again on my current account that i actually use but it says my creditials are...

Newbie

I paid for spotify's student premium on my old spotify account connected to my facebook that i havent used in years, so i cancelled the subscription and tried to pay for it again on my current accoun...

Maxim

Spotify Star

589 Views

1 replies

0 likes

Student
  • 589 Views
  • 1 replies
  • 0 likes

student premium in Greece

PlanPremiumCountry GreeceDeviceHonor 6xOperating SystemAndroid My Question or IssueThis page https://www.spotify.com/gr/student/verification/ shows 404, my university is verify by sheerid Πανεπιστημιο Πειραιως

Casual Listener

Plan Premium Country  Greece Device Honor 6x Operating System Android   My Question or Issue This page  https://www.spotify.com/gr/student/verification/ shows 404, my univers...

peterfc2

Casual Listener

1682 Views

2 replies

0 likes

Premium
  • 1682 Views
  • 2 replies
  • 0 likes

Switching to Student Premium Subscription

Plan: PremiumCountry: United States Device: Mac, iPhoneOperating System: MacOS, iOS My Question or Issue: A couple weeks ago I started a premium subscription using my student email address. Based on being a student (and up to my neck in debt!), I am ...

Newbie

Plan: Premium Country: United States   Device: Mac, iPhone Operating System: MacOS, iOS   My Question or Issue: A couple weeks ago I started a premium subscription...

Maxim

Spotify Star

864 Views

1 replies

0 likes

Student
  • 864 Views
  • 1 replies
  • 0 likes

Merge Regular & Student Account

So as of right now, I've had my Free account with Spotify for a long time. I'm still a student in college and I activated it but Spotify wouldn't verify it unless I used my student email. Basically I have my normal Free account and a Student Premium ...

Newbie

So as of right now, I've had my Free account with Spotify for a long time. I'm still a student in college and I activated it but Spotify wouldn't verify it unless I used my student email. Basically I...

Brunelicia

Community Legend

1396 Views

1 replies

2 likes

Student
  • 1396 Views
  • 1 replies
  • 2 likes

Family Premium account poor audio quality

PlanPremiumCountryUK DeviceSamsumg s9, PC windows (multiple), Sky box, Operating System My Question or Issue Over half of my songs have very poor audio quality most commonly rock or metal songs. Doesnt matter what device i listen from.Its all the hig...

Casual Listener

Plan Premium Country UK  Device Samsumg s9, PC windows (multiple), Sky box,  Operating System     My Question or Issue  Over half of my songs have very poor audio q...

Sandrath88

Casual Listener

2593 Views

4 replies

0 likes

audio quality
Family premium account
Premium
  • 2593 Views
  • 4 replies
  • 0 likes

Student Discount/Universities not receiving Title IV funds

Can you please consider offering a student discount to students attending non-Title IV universities? I know that we are in the minority here, but it feels unfair. SheerID won't add my university to the list because we do not receive Title IV funds. C...

Newbie

Can you please consider offering a student discount to students attending non-Title IV universities? I know that we are in the minority here, but it feels unfair. SheerID won't add my university to t...

Maxim

Spotify Star

542 Views

1 replies

0 likes

Student
  • 542 Views
  • 1 replies
  • 0 likes

Solved!! I'm in Japan for Vacations and Payment Method is in Japanese Ien. Please change to Brazilian Reais

Plan Premium Student Country Brasil Device iPhone 8 Operating System My Question or Issue ID: {snip - removed by Community Moderator} Dea all, I was approved for a Student License but when I try to pay it, it's on Japanese Ienes. I'm in Japan now for...

Newbie

  Plan Premium Student Country  Brasil Device iPhone 8 Operating System   My Question or Issue ID: {snip - removed by Community Moderator} Dea all, I was a...

Bittencourt

Spotify Star

1522 Views

2 replies

0 likes

Student
  • 1522 Views
  • 2 replies
  • 0 likes

Superuser Contribution OFERTA JÁ APROVEITADA CONTA UNIVERSITÁRIA????

PlanoGrátis / PremiumPaís BRAZIL Minha pergunta ou problema Eu já tinha uma conta premium com ddesconto universitário desde outubro de 2017 só que em junho do ano passado cancelei o premium. Tentei mandar pra analise desde ontem e apareceu a mensagem...

Newbie

Plano Grátis / Premium País  BRAZIL  Minha pergunta ou problema  Eu já tinha uma conta premium com ddesconto universitário desde outubro de 2017 só que em junho do ano passado can...

Bittencourt

Spotify Star

17072 Views

25 replies

2 likes

Student
  • 17072 Views
  • 25 replies
  • 2 likes

Problem with add my familiy member to my plan!

PlanFree/PremiumCountry Iceland My Question or Issue Hi.I have a little problem. I have Spotify for family. What should I do if an error occurs when I add members to my plan? I can't add more family members to my plan! Can you help me?

Newbie

Plan Free/Premium Country  Iceland   My Question or Issue  Hi. I have a little problem. I have Spotify for family. What should I do if an error occurs when I add members to my p...

Maxim

Spotify Star

509 Views

1 replies

0 likes

hello
  • 509 Views
  • 1 replies
  • 0 likes