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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 128345 Views
  • 32 replies
  • 8 likes
  • 128345 Views
  • 32 replies
  • 8 likes

Superuser Contribution 5 Members of my Amazon Household + 5 Spotify Family Plan Profiles

PlanPremium Family My Question or IssueI have 5 members in my Amazon Household.I have 5 Profiles in my Spotify Family Plan.Everyone has their own Echo Device.I am certain there must be some way for each of us to be listening to our own profile simult...

  • Casual Listener
  • Plan Premium Family   My Question or Issue I have 5 members in my Amazon Household. I have 5 Profiles in my Spotify Family Plan. Everyone has their own Echo Device. I am certain there m...
  • ddddddawdawdadw
  • Newbie
  • 2425 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 2425 Views
  • 7 replies
  • 0 likes

Solved!! Premium family plan not working on family member account.

Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, but it is still not updated. Kindly guide on how to p...

  • Casual Listener
  • Even after adding the member to family plan, their account is still visible as a free account. Premium features are not activated. We even removed the account and re-added them to the family plan, b...
  • Bittencourt
  • Spotify Star
  • 119 Views
  • 3 replies
  • 0 likes
  • 119 Views
  • 3 replies
  • 0 likes

Spotify Premium Duo

I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google I don't get why and it's irritating

  • Casual Listener
  • I have Spotify Premium Duo and when my wife tries to accept the invite it says that addresses do not match, despite the fact that they are exactly the same, chosen from suggested by Google   I...
  • aemulus
  • Casual Listener
  • 53 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 53 Views
  • 2 replies
  • 0 likes

Pq tenho que renovar todo mês o plano Premium família?

Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mês, agora me parece que tenho que assinar todo mês. ...

  • Visitor
  • Tive um problema com o chip do meu cartão, pedi um novo, durante esse processo a conta ficou suspensa, tive que assinar de novo, só que antigamente era debitado automaticamente da minha conta todo mê...
  • 16 Views
  • 0 replies
  • 0 likes
  • 16 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cant listen on two devices even though we have have Premium Acct

My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or in the car, I can't listen to my own Spotify. It kic...

  • Visitor
  • My husband and I pay for a Spotify Duo account. Our Google Home devices and our car's Android set up is connected through my username. So every time he is using those devices - listening at home or i...
  • Joan
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family invitation link expired

I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to deactivate this Premium-account, but it also deactivated m...

  • Visitor
  • I tried joining my family's Premium for Family, by following the invitation-link. I worked the first time, but my account was still connected to the premium-plan I had before, so I clicked to d...
  • Joan
  • Moderator
  • 853 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 853 Views
  • 6 replies
  • 0 likes

Superuser Contribution Re: why can my family only play on one device at a time?

We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us will interrupt the other.

  • Visitor
  • We are logged in on our respective account and it does not work. For example, I will be listening in the car and my wife will be listening at home (logged into our respective accounts) and one of us ...
  • Joan
  • Moderator
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Spotify for Kids

I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to install Spotify for Kids it tells me "not available in...

  • Casual Listener
  • I'd like to create an account for my seven year old son and I'd like to join his account to my Spotify Premium Family. I can't create a regular account for him, as he es too young. When trying to i...
  • Maxim
  • Spotify Star
  • 703 Views
  • 5 replies
  • 1 likes
  • 703 Views
  • 5 replies
  • 1 likes

I'm traveling to another country for a week. Can I still use my family premium plan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 49 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 49 Views
  • 1 replies
  • 0 likes

Superuser Contribution Using Spotify Family with Alexa

Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...

  • Casual Listener
  • Hi All,   I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
  • Sergio_Mtz_C
  • Newbie
  • 599 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 8 replies
  • 0 likes

Change subscription

I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?

  • Visitor
  • I want to go from single premium to family, but there's an error message saying "oups, try again later". That for several days... Any ideas?
  • Bittencourt
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • Bittencourt
  • Spotify Star
  • 141 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 141 Views
  • 6 replies
  • 0 likes

Superuser Contribution Suspendre un membre de la famille sans le supprimer

PlanFree/PremiumCountryFranceDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueComment puis-je suspendre l'accès à un membre de ma famille à mon compte Spotify Famille...

  • Casual Listener
  • Plan Free/Premium Country France Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Comment...
  • MihailY
  • Moderator
  • 63 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 63 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duda plan familiar

Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?

  • Casual Listener
  • Me sacaron de el plan familiar de mi ex novia, por obias razones, pero tiene unos días que lo habia abierto, no puedo a ingresar a un grupo nuevo? o puedo hacer mi propio grupo familiar?  
  • Eni
  • Moderator
  • 190 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 190 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't download Spotify Kids for iOS in Switzerland.

PlanPremium FamilyCountrySwitzerlandDeviceipadOperating System(iOS 15.6.1 My Question or IssueI previously let my kids listen through my spotify account. Since I have seen that there is now spotify kids I have changed my subscription to premium famil...

  • Visitor
  • Plan Premium Family Country Switzerland Device ipad Operating System (iOS 15.6.1   My Question or Issue I previously let my kids listen through my spotify account. Since I have seen t...
  • Ray81
  • Newbie
  • 1960 Views
  • 13 replies
  • 6 likes
  • Premium for Family
  • 1960 Views
  • 13 replies
  • 6 likes

Superuser Contribution Cant pay for plan.

I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work.Jerg has deleted cookies and tried 3 different browsers without success. my bank says that the problem lies with Spotify, but it is difficult ...

  • Casual Listener
  • I've tried paying via PayPal and also tried entering my card directly under my account, but it doesn't work. Jerg has deleted cookies and tried 3 different browsers without success. my bank says tha...
  • Susan_GP
  • Moderator
  • 108 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 108 Views
  • 5 replies
  • 0 likes