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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 165013 Views
  • 32 replies
  • 9 likes
  • 165013 Views
  • 32 replies
  • 9 likes

Mes titres liké on disparu

Bonjour, je n'ai plus accès à mon compte Spotify et je crois qu'en voulu me connecter, ça m'en a créer un nouveau. Seulement je n'ai plus mes playlist et titres likés qui compte beaucoup pour moi. Pouvez vous m'aidez svp

  • Visitor
  • Bonjour, je n'ai plus accès à mon compte Spotify et je crois qu'en voulu me connecter, ça m'en a créer un nouveau. Seulement je n'ai plus mes playlist et titres likés qui compte beaucoup pour moi. Po...
  • 32 Views
  • 0 replies
  • 0 likes
  • 32 Views
  • 0 replies
  • 0 likes

Superuser Contribution Using Spotify Family with Alexa

Hi All, I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house.The problem I have is that if I'm listening on my phone or in the car and somebody at home starts to play music on one of...

  • Casual Listener
  • Hi All,   I have Spotify Premium Family with 4 users and we all use Spotify on our phones, in our cars and on Alexa's in the house. The problem I have is that if I'm listening on my phone o...
  • beibiyein
  • Casual Listener
  • 12954 Views
  • 31 replies
  • 3 likes
  • Premium for Family
  • 12954 Views
  • 31 replies
  • 3 likes

Solved!! I've entered the correct address but can't join a newly created Duo account

I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".

  • Newbie
  • I kept getting a page saying that I need to validate the address and try again even though I've entered the correct address. Now I just get a page saying "There was a problem".
  • osornios
  • Spotify Star
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Tenía una suscripción Premium Familiar y se me desconectó de la nada

Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté con el dueño y la cuenta estaba al día, no había un...

  • Newbie
  • Desde aprox Noviembre 2024 que formo parte de una suscripción Premium Familiar y hace una semana, Spotify me envió un correo de que se desconectaría la suscripción Premium sin previo aviso. Consulté ...
  • osornios
  • Spotify Star
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

for family plan, the adress im putting is not recognized as the right onr

I am inviting someone to a family plan spotify is asking for the adress, but the adress doesn't seem to work despite it being the same as the one labelled on my profile

  • Visitor
  • I am inviting someone to a family plan spotify is asking for the adress, but the adress doesn't seem to work despite it being the same as the one la belled on my profile
  • 28 Views
  • 0 replies
  • 0 likes
  • 28 Views
  • 0 replies
  • 0 likes

Superuser Contribution My Debit card is getting declined while i am trying to pay for family plan

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Not applicable
  • 1194 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1194 Views
  • 6 replies
  • 0 likes

Visual podcasts

How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watching loads of videos through a music platform. Is ther...

  • Visitor
  • How do I disable the visual podcast option on my daughter’s user account? She’s too old for the ‘kids’ version as I want her to discover her own music, but I do not want her to have access to watchin...
  • cewouam
  • Visitor
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Can't retrive password or connect to discord

Family, android on samsung My Question or IssueMy oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we can't get the email with the password we can't sign it out becuae t...

  • Visitor
  • Family, android on samsung   My Question or Issue My oldest kid can't retrie the password or connect to discord. In both cases it says something went wrong. It's signed in but becuse we c...
  • Ximzend
  • Spotify Star
  • 30 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 30 Views
  • 1 replies
  • 0 likes

Quisiera saber por qué no puedo pagar ?????????? Siempre lo mismo

Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo

  • Visitor
  • Me atiende la IA y después me pasan con alguien y no me dan solución , y te sale el cartelito que me van a cortar el servicio sino pago .... Y yooooo quieroooo pagarrrrr y no puedooooooo
  • Jose_M
  • Spotify Star
  • 37 Views
  • 1 replies
  • 0 likes
  • 37 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit content not working on family account?

I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my dad, and he explained that he had not changed anything,...

  • Newbie
  • I am a member account on a family plan, and randomly about a month ago my explicit content stopped working and I get the message that my account administrator needs to enable it. The admin is my d...
  • Yordan
  • Moderator
  • 61 Views
  • 1 replies
  • 0 likes
  • 61 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Audio Book Family Sharing Family Sharing Audiobooks

Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan Managers Account can we share the books with the kids accou...

  • Visitor
  • Our family has a Premium Family account. I am wanting to purchase audio books which my children have to read for school this year and want to know that if I purchase the books under the Plan M...
  • HeyitsKK
  • Visitor
  • 25853 Views
  • 35 replies
  • 5 likes
  • 25853 Views
  • 35 replies
  • 5 likes

Superuser Contribution How can I turn off a child's access to video

I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.

  • Visitor
  • I want to stop my child being able to access video, youtube etc on their Spotify profile. I have a family plan.
  • twomm
  • Casual Listener
  • 6977 Views
  • 27 replies
  • 20 likes
  • 6977 Views
  • 27 replies
  • 20 likes

Change plan manager

Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks

  • Visitor
  • Hi I was hoping to change the plan manager on my account as I don’t use audiobooks and it would benefit someone else in my family plan to be able to use it instead. How can I make this happen? Thanks
  • AdamDamon
  • Spotify Star
  • 51 Views
  • 1 replies
  • 0 likes
  • 51 Views
  • 1 replies
  • 0 likes

Canʻt add or delete another family member

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy husband recently got a new phone. He is trying to recover his account which is in my famil...

  • Casual Listener
  • ...usband recently got a new phone. He is trying to recover his account which is in my family plan. He cannot find his password. When trying to recover, he is not getting an email. I am trying to delete h...
  • Maxim
  • Spotify Star
  • 64 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 64 Views
  • 1 replies
  • 0 likes

Family Plan - If one person had a premium account will it automatically cancel?

Hello !Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family plan subscription or do we need to cancel the billing on...

  • Visitor
  • Hello ! Just started a family plan, both of my teens had a spotify premium account that was being billed to me. My question is will those 2 accounts automatically cancel and merge into my family p...
  • Bittencourt
  • Spotify Star
  • 79 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 79 Views
  • 1 replies
  • 0 likes

Family member kicked off after missing address verification email

Family planPremiumUK DeviceNA Operating SystemNA My Question or IssueMy sister missed the address verification email from Spotify and has been kicked off the family plan for 12months!! Feels like a harsh punishment for missing an email. Can I get thi...

  • Casual Listener
  • Family plan Premium UK   Device NA   Operating System NA   My Question or Issue My sister missed the address verification email from Spotify and has been kicked off the family...
  • Maxim
  • Spotify Star
  • 62 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 62 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing Plan Manager

My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...

  • Music Fan
  • My wife is a keen listener of e-books and I am not.  I am the Plan Manager for our family account.  There are 3 users me, my wife and my daughter.  I cannot transfer access to e-B...
  • 26688301
  • Newbie
  • 17616 Views
  • 16 replies
  • 1 likes
  • Premium for Family
  • 17616 Views
  • 16 replies
  • 1 likes

Reembolso

  • Visitor
  • <sensitive info removed>
  • Maxim
  • Spotify Star
  • 56 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 56 Views
  • 1 replies
  • 0 likes

Superuser Contribution Free audiobook feature for all premium family members

Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have access to this function

  • Casual Listener
  • Loving the new free audiobook feature with premium but the rest of my family on my family premium plan would love access to this too. Would love an update where all family premium members have a...
  • Slopez4
  • Visitor
  • 8521 Views
  • 18 replies
  • 22 likes
  • 8521 Views
  • 18 replies
  • 22 likes

Cannot upgrade to family premium

I get error while trying to upgrade from premium single to premium family. Could it be due to the fact that my payment go through Google play? If it is then is there a solution? If I cancel current plan and start with family plan then I will loose re...

  • Visitor
  • I get error while trying to upgrade from premium single to premium family. Could it be due to the fact that my payment go through Google play? If it is then is there a solution? If I cancel current p...
  • Bittencourt
  • Spotify Star
  • 58 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 58 Views
  • 1 replies
  • 0 likes